|Distance to city centre||9.5 km|
|Distance to airport||12.6 km|
|amazing hotel||in 13 reviews|
|beach great||in 52 reviews|
|excellent service||in 75 reviews|
|gluten free items||in 6 reviews|
|great food||in 147 reviews|
|great pools||in 40 reviews|
|great staff||in 119 reviews|
|honeymoon suite||in 17 reviews|
|ocean view||in 22 reviews|
|preferred club||in 27 reviews|
|restaurants were great||in 43 reviews|
|room service||in 12 reviews|
|sales pitch||in 7 reviews|
|steak house||in 6 reviews|
Everything is top notch.
Room location was horrible.
Everything was amazing !
Our sink over flowed in our second room
Great Hotel, slow service
This hotel is beautiful! It's very modern, the staff is very friendly, the pools are great and the quality of food is amazing. Concierge were able to help me propose to my girlfriend and made the experience even more special than I expected. It was relaxing and romantic.
Being in Cancun, you will still experience the party at a minor level. It was a bit distracting and unrelaxing at times to hear clearly from our room the pool activities from the hotel next door till probably 1am on certain days. Also, the worst thing we experienced was the slow room service. No matter what time you would request it, it would take from 50 to 120 mins. I also had an accident with a juice that spilled inside my room, for which I had to wait over 1 hour for the cleaning services to arrive and take care of.
The rooms are gorgeous, the view is amazing, the amenities are great for a vacation getaway.
The food at the restaurants is really bad, plates are extremely small, food is poorly cooked and the service is also pretty bad. It’s a shame because the restaurants all are very nice and the hotel is beautiful.
It is top three resorts in Cancun easily.
There could be a shuttle service for guests who chose to pay upgrade for butler services in order to not have to use the not so great local taxis which pick you up at the hotel to get you around often with no air conditioner are these taxis.
Everything was beyond our expectations! AMAZING! A true dream experience! Will 100% recommend to anyone.
Great Room junior suite Nice beach Great Staff
I would think 2x if you're traveling solo. This hotel was couples, families.
Great stay -
The staff was excellent! Each team member, ranging from the pool staff to housekeeping, to activities were delightful. The property is very nice and our room was especially lovely... Roomy, clean with a great view.
You have to get up early to reserve your spot at the very crowded pool. It would also be nice if the restaurants took reservations. There is always a wait for the nicer restaurants.
staff Darcel rude and very unprofessional
This place is amazing. We felt like royalty once we arrived. Amenities are top notch. Beautiful hotel with stunning views from all rooms. Food was delicious. Staff was friendly. Entertainment staff was awesome. Highly recommended. I would choose this hotel everytime I travel to Cancun.
There were a few ants in our room but that is probably normal for most places in Mexico. The try to stay on top of it. Wifi was unbelievably slow if not nonexistent. Try getting an international data plan that doesn't screw you on rates.
Vacation club sales pitch.
Great All Inclusive Resort
Loved the Hotel and grounds. Beach was perfect. Service was top notch and attentive to all needs. Had an issue with our room and it was handled in minutes. Food is good and or great. Was there for a weeding with a big group and lots of fun with not a worry in the world.
Secrets The Vine, Cancun, is an adults only, all-inclusive resort that has earned four diamonds from AAA and is a popular location with a wide array of travelers and tourists thanks to its large selection of rooms and suites as well as options when it comes to activities, dining, and services offered. The resort is located less than 20 minutes away by vehicle from the airport, and it is easily reached via complimentary shuttle or private transportation. It is situated among many other venues, so guests here can enjoy a wide range of things to see and do such as outstanding Japanese restaurants, speedboat and snorkeling tours, museums, golf courses, nature parks, and more. In terms of accommodation options, rooms can range from standard options with a king size bed or two queen size beds, all the way up to preferred club presidential suites that span nearly 1,600 square feet of area. Included with rooms are lounge areas with TVs, sofas, porcelain floors, in-room soaking tubs, private balconies, refrigerators, writing desks, spacious bathrooms, ocean views, and more depending on the type of room or suite. Secrets The Vine is proud to offer five separate restaurants where one can enjoy a range of options for breakfast, lunch, and dinner, and reservations are never required at any of them. Guests can also enjoy a meal in their rooms or out on the beach, no matter the time. In terms of activities, travelers here can enjoy the total release program, wine tasting, painting, yoga, dance lessons, volleyball, water aerobics, scuba diving, deep-sea fishing, and more.
Based on 3,911 reviews
Policies vary by room type and provider.
|Playa Del Carmen||61.3 km|