Pros: I like the staff at this particular location.
Cons: The car I was assigned had poor gas mileage. Kia's are the worst cars around.
29 Mar 2016
Pros: very good value for money, service and quality of car
Cons: the yellow car was the ugliest I have ever seen, embarrassing to drive for a male
5 May 2016
Pros: The car had less than 2000 miles on it and though a compact car, it was very roomy inside.
8 Feb 2017
Pros: Easy drop off!
Cons: Surprised that extra driver had extra cost
22 Oct 2015
Pros: He would not rent to me simply because I did not have two credit cards it was very inconvenient
5 Nov 2015
Helpful and Friendly
Pros: The car was perfect for what I needed. When checking in the woman helping me was amazing. She was friendly and when I told her where I was going and that I had no idea where anything was she brought out a map and circled things for me. She told me about the area and just was great overall.
Cons: I was worried about the car because on the second day it decided that it was going to take forever to start. I could hear it turning over but it wouldn't just come to life.
17 Dec 2015
Cons: off site
LONG WAY off site
car smelled like smoke
30 Dec 2015
Good solid option
Pros: Liked being able to pick out my own car.
Cons: The tenant outside sat in his car, while I tried to load my large suitcase into the car in 30 windy weather.
29 Feb 2016
You get what you pay for.
Pros: The price
Cons: The cars were dirty and smelled. I tested three cars on the lot before finding one with a smell I could tolerate.
26 Mar 2016
Inexcusable wait at pick up counter
Cons: I waited for over 30 minutes in line to pick up the car. I still had another 15 minutes to go when I noticed that all other car rental counters had no lines. I went to Alamo that had no line and rented a larger car for the same price.
Pros: Needed a car last minute after flight was canceled. Alamo had the best rate and was able to get a decent rental quickly for an overnight drive to NYC. Car was clean and had excellent gas mileage
Cons: The GPS and EZ Pass were nice to have, but they were a tad pricey to rent with the car (extra $35 for the two)
13 Apr 2017
Pros: Everything went as expected with no surprises. The one thing that I did not expect was that I got to choose my care from the row instead of being given a car. This little thing empowered be because I chose and owned my decision. Little but important. Thank you for that.
Cons: I am a fair but critical person but I cannot think of anything I did not like and believe me I tried. :)
21 Apr 2017
Pros: The pick up and drop off process was super easy!
I even got a free upgrade because they didn't have the car I originally ordered.
Cons: I don't like that you pay one price on the site, and your receipt states nothing is due at pick up. Yet, when I pick up the car, I'm paging another $100. Why can't both companies talk to each other and offer 1 price??
17 Nov 2015
Pros: Liked being able topick ourt car from several options.
Cons: Pricey during the week, but a bit less than other options
7 Dec 2015
Cute VW bug, standard and fun to drive
Pros: Cute car, fun to drive
Cons: Would like more features on the cars, Bluetooth! Usb
15 Dec 2015
GPS too expensive
Pros: Car was new and nice.
Cons: Our GPS did not work so they rented us one--was too expensive; $121.71 for only 4 days--way too expensive. Also, the speed limit for various areas in Ohio were not current on freeways and other areas.
22 Dec 2015
Pros: Ease of dropoff in Pittsburgh airport
Cons: Inability to change details of trip easily. Small unclean car that had previously been smoked in.
27 Dec 2015
Cons: There was no one at the desk when I arrived. I waited and finally received help from one of the employees at another rental counter. I never saw the Alamo agent.
28 Dec 2015
Pros: Friendly staff, quick processing at pickup, and frequent shuttles to/from the airport. No issues.
4 Jan 2016
Always the best
Pros: The check in agents are always friendly, the cars are always clean and gas tanks are always full. We travel to see family once a month and this is always our number one choice.
Pros: Very helpful and friendly staff @ pick-up and drop-off
Cons: scheduled rental for airport pickup, but car was reserved for off-site pick-up somehow. caused a bit of angst and delay that was unneccessary.
2 Nov 2016
Smokey car and hidden fees!
Pros: Easy pick up and drop off.
Cons: Car had been smoked in previously and the fees and taxes doubled the price of the rental!
9 Apr 2017
Pros: Free satellite radio
Cons: I don't like where the gps system is located. You have to look down to see the map.
5 Sep 2016
Had to wait over an hour for our vehicle
Pros: The vehicle was fine, but the fact that Hertz wasted an hour of my precious vacation time was inexcusable.
Cons: When we arrived to pick up our vehicle we had to wait over an hour until one was available. There were about 10 people in front of us also waiting for vehicles. We were not early - we arrived at the time we reserved (slightly later, in fact). As a result of this, we were late to our intended destination.
11 Sep 2016
Cons: When I went to pick up my rental it took 90 minutes just to get the paperwork done for the rental. Then we decided to add a day to our trip and they wouldn't honor our rate and tried to charge is for a weekly rate that was $200 more then our original bill. Management came to speak with us and was not helpful in anyway. We eventually stood there so long trying to figure it out that we just cancelled our whole rental and went with someone else.
20 Sep 2016
Pros: The price and the ease of dropoff.
Cons: The pickup. The Altima that they brought up looked great but they could not find it in their system. Took over 30 minutes of them trying to figure it out before they gave up and brought up an Nissan Rogue SUV which I didn't order but took so I could get out of there.
I did end up liking the Rogue but the experience at the counter was horrible
7 Oct 2016
Pros: Easy access. Plenty of cars.
Cons: Agent trying to up sell.
19 Oct 2016
1 Nov 2016
Cons: Vehicle had parts missing. More problematically, I was charged $14 for fuel, despite returning the car full.
6 Nov 2016
Kayak rate not charged at counter
Pros: Clean car - al in great shape
At drop off - very smooth, well trained and friendly, polite check in staff
Cons: When picking up car, rate Hertz attempted to charge was 30% higher than rate I had booked.
Booked $49 (& change) rate on Kayak. Confirmation indicated that I was charged full daily rate of rental and charge included all taxes and fees.
At rental counter, they indicated full charge of approx. $65.
After booking, card was actually charged approx. $35 (rental only) and there was an additional $30 in taxes/fees due at the counter.
After 45min and a phone call with supervisor, they agreed to only charge me the additional (approx) $15, bringing my rental to the original $49.xx cost. Hertz claims that additional CLE airport fees were not included in original quote, they agreed to waive that for me at that time to get rate down to original rate that I booked.
Big time waster and frustrating experience overall. First time booking car with Kayak after years of trouble-free bookings on other sites. Will not be booking cars on Kayak in the future.
Pros: The clerk couldn't find my reservation, so that made me tense for a little bit. I messaged my wife who sent my confirmation number and then he found my car right away. The staff was courteous and helpful.
Cons: They charged me a deposit upfront, which I knew nothing about and it took them 48 hours to refund it after I checked out and paid. Other than that, I had a good experience.
26 Apr 2017
Great Service, yet not what I signed up for
Pros: I loved the Client service. The staff was very kind and efficient in both Cleveland and New Haven (dropoff). Everything was also very quick, I was in and out in less than 10 minutes.
Cons: I reserved a small car mostly thinking of fuel efficiency. When I went to pickup the car, the only vehicle available was a Jeep Compass which is by no means fuel efficient. Therefore I ended up spending 3 times the amount I had budgeted for gas.
7 Feb 2016
Insurance a rip off
Cons: The quoted price for the car doubled after insurance was added. Very unfair and poor value, I shall not be using Enterprise again.
24 Dec 2015
2 Jan 2016
Car: meh. Staff: nice but apparently incompetent (
Pros: Clean car?
Staff were all nice, but...
Cons: Pickup was a mess - couldn't get out of the lot the first time since the tablet system wasn't apparently working, so got it done on paper. then on drop-off they had no record of the car(!) Needless to say, way too much time was spent waiting for what used to be very simple. Never good when trying to catch a flight. Look at the title even "in null = in Detroit" - if that isn't poetry, I don't know what is.
4 Apr 2016
Pros: Seamless transition between reservation counter to returning the car. The attitude of the employees was also excellent, helpful and attentive.
6 May 2016
Cons: very few cars to pick from
1 Jun 2016
Issues Checking in and I think it could be cheaper
Pros: Car was clean. Staff was nice at both locations.
Cons: The pick up and drop off process was a little time consuming.
The car seemed a little expensive for what we got.
1 Aug 2016
Car was very dirty upon initial pickup
Pros: Toyota Corolla is a good car and staff was friendly. Associate credited one day rental when I told him that car was dirty upon pickup.
Cons: Car was dirty and all windows had to be cleaned inside and out.
6 Sep 2016
Pros: Friendly staff
Cons: Had to wait for car because they didn't have any ready when I got there.
Pros: Customer service rep was the best ever, anywhere. AMAZING!
Cons: Long route to take shuttle to and from rental area
4 Jan 2016
Pros: The customer service was great. Smooth process.
Cons: The windshield wipers were old which made it hard to see during rain....and it rain my entire trip.
6 Feb 2016
Need more information and customer service needs t
Cons: I wasn't able to pick up my reserved car because they did not accept Debit Cards as I was under 25 I wish this information was told to be before I reserved the car. Luckly the Enterprise representative a couple booths down was able to help me out and give me a comparable deal. I highly recommend the Enterprise at the Cleveland Rental Car Center. Cheers.
6 Feb 2016
Cons: Drop-off closed on return. Driving less than 50 miles results in automatic charge for fuel despite filling up! No charge to credit card so don't know if agency properly billed me. (Usually they do not.) Great rate, but horrible quality and service.
10 Apr 2016
Pros: Comfortable good on highway.
23 Apr 2016
Great car, quote was underestimated
Pros: The car we were given was exactly what we needed. A smaller SUV with decent gas mileage and all the bells and whistles.
Cons: I was charged $60 more than what I was quoted as the estimate. I reported the billing issue 4 days ago and still have not heard back, so I might have to dispute the charges.
9 May 2016
Watch your rental go from $250 to $500 at the coun
Pros: The car was clean and low miles
Cons: Screwed by Budget. Bought insurance when I booked the car, then was charged again at the pickup counter. Had to walk 300 yards, in the rain to get the car..... last one in the last row. It wasn't the car I picked from the list at first.
21 Jul 2016
Pros: Good price and good service.
24 Jul 2016
Cons: Tried to tack on a late fee, so had to wait in long line (again) to have it removed.
23 Oct 2016
Good value but Budget needs to tighten car checkup
Pros: All except the tires were incorrectly inflated.
Cons: The car was pulling to a side. The tire pressure lights came on. Both passenger side tires were 5 to 6 psi less than left side. I had to pull the car and add air in rain.
Pros: I had problem with the wipers on my first car, and they quickly replaced it with another car.
Cons: Some cars smell a lot like smoke or air freshener
28 Nov 2015
one way rental
Pros: Thrifty was great about exchanging my car - twice - during my rental. First, a rock hit my windshield. Then, one morning the car wouldn't start and they towed me to a place to get a new one.
Cons: Well, wish the car hadn't malfunctioned.
27 Feb 2016
Pros: It was easy and the associates were so nice!
Cons: Hard to find rental office at first and dropping off was not that confusing during the daylight hours.
25 Sep 2016
Pros: Choice of vehicles
Cons: Counter help more interested in selling extras than helping someone unfamiliar w area. Unable to purchase toll pass. Car smelled of smoke. Fees to return in different city outrageous, more than 2 week rental.
2 Nov 2016
Pros: The type of the car.
The service and the employees.
Cons: Maybe the total price little bit.
19 Feb 2017
Pros: Efficient delivery & drop-off
Cons: Since pick up, the car had a tobacco smell. Somebody smoked inside & wasn´t cleaned afterwards !!!
6 Mar 2017
Pros: Showed an SUV in pic for special. Got a micro car, embarrassed to drive.
19 Mar 2017
Pros: Pricing was great, and pick-up/drop-off were very quick and easy. Good selection of available vehicles, too.
Cons: The insurance pricing was high, so I didn't purchase. It's a roll of the dice without it, but it worked out this time.
21 Mar 2017
Update your descriptions
Cons: The description and picture did not match what I was given.
10 Apr 2017
Pros: The car was clean, and met our needs.
Cons: I had reserved a small SUV initially. When I went to get the car, I was told that the reservation was for a compact, and if I wanted a larger car, the price increased. At that point, I didn't have a choice because I needed a bigger car, so I ended up paying over $100 more then the reservation initially showed. The representative was not helpful in resolving the issue, and told me there was nothing she could do about it. When I dropped the car off, no one was there for me to talk to. I didn't hear anything about Thrifty receiving the car, or get any information about it the next day, like the sign said I would. Not a place I will rent from again.
Cons: I was told drop off was late, but still during business hours. The lights were on at the CLE airport drop off area, and the inside desk was staffed, but no one came out to close out my rental. There was no sign posted advising that this was after hours. After waiting around I finally just dropped the keys in the nightbox. Intuitive, but some posted guidance would have been appreciated.