Honolulu car rentals

Cons: Didn't like that the customer service rep located outside where you choose your car treated people like we were a bother to her. Then, when she insisted that a Fiat 500 was a compact SUV because it had a hatch that really irked me. It ended up being enough space to transport 5 people (but not luggage for everyone, glad we didn't need it to) but her attitude was crappy.

Cons: We were charged more than what had been suggested by you and had to buy their insurance even though we took insurance out with you. We also had selected gps when booking to be included in the price however when collecting the car they said that we hadn't and would have to pay for it. Overall not a rest experience.

Cons: The pick up needed better directions. We were told to go to the center median and wait. However, they only pick up at the very end median. Nothing was said about this ever and it took 30 minutes to get everything figured out and schlep down to the other end of the airport pickups. The second car we got was not cleaned well, and we questioned if it had been cleaned at all. We took it anyway and gave it a good wipe down ourselves. Nothing terrible, but we were a little thrown off by it

Cons: I'm typing this on behalf of my mother. Apparenty, the Alamo clerk in Hawaii deceived my mom with charging her heavy insurance fee and many other options. Since my mom speaks only limited English, she couldn't understand the contract fully and they didn't try their best to make my mom understood the contract. So she felt the contract was kind of fraud. As I experienced, Enterprise is way better in terms of service and their kindness for customer. We would never suggest Alamo to anyone.

Cons: Clean the back seats and pockets...

Cons: Once I got there, it was TWICE the price that I was quoted on the website. I will not be using this service again.

Cons: Nothing. Liked it all.

Cons: The Attitude of the individual who sent us off with the car. Looked at me like I was an idiot when I asked a question about previous damage on the vehicle and got into a staring match or something. It's the only way I can describe it. I asked him a question and he just stared at me. I felt like I was in high school again. Bottom line the dude was incredibly unprofessional and is not helping leave a good impression on the facility. Additionally I drove the car for about 50 miles. The vehicle was a fiat and had 7/8ths of a tank remaining. I was then charged for 3-4 gallons of gas. I highly doubt that the fiat has 24 or 32 gallon tank. If you are going to charge a higher premium for the fuel at the station then charge the correct quantity

Cons: all the costs that are not disclosed up front. daily rental cost appears low, but be prepared for actual rental to be 3 times higher than your quoted because of overpriced insurance, fuel fee, and other hidden fees. I'll never rent from alamo again and I'll never trust ptices listed by kayak.

Cons: Staff@pick up was not helpful. Couldn’t answer questions or explain why what was on website was different than what they were telling me. It should be explicitly stated that an additional $200 hold will be put on the card you plan to use. I requested @booking to drop off at airport - not option

Cons: Long hot wait to check out car with no for warning! It sucked. Over 1.5 hour wait for 7 people ahead of us. :(

Cons: The car model was completely different to the one shown on the picture. The Thrifty sales person tried hard to sell an extra insurance. Extra driver was more than a third of car rental for a week.

Cons: There was very little I didn't like about the service. The only thing which I feel could be done differently is at pick up I was offered a fuel insurance. Where if I paid $44 I could bring the car back with any level of gas. At the time I thought this was a good deal however when filling the car up from empty I found it only cost $28 for a full tank of gas. Apart from that there was nothing else I would change about the service.

Cons: I was asked if I wanted to prepay for fuel.. big mistake because I was charged $106 and I doubt there was that much fuel in the vehicle

Cons: No cars available even though we had reservations. Waited almost a half hour after the paperwork was done and was finely given a different vehicle so we could leave.

Cons: Everything. Picking up the vehicle required a shuttle that took over 30 minutes. Then the upselling process, the ridiculous outrageous insurance prices, to the dirty vehicles, and the conditions of the vehicle... I informed one of the associates at Thrifty that the vehicle was shaking when I drove the vehicle and they informed me that it was normal. Which was not comforting at all. Overall, I would never give Thrifty my business again.

Cons: I bought Less Damage Waiver on KAYAK, but the counter staff concerned that might not available for foreign. It makes me scared.

Cons: We were treated badly at the airport. Our original Hertz rental was supposed to be picked up at Lowers Street (which is NOT at the airport). WE realized the day before and called Hertz to switch our reservation to the airport. Hertz did change it over the phone but when we got to the airport they did not receive the reservation change and gave us a very bad time about it. Secondly, we were charged $885.59 on 7/19/17 AND $602.97 on 7/31/17. Do you have any suggestions as to what we should do? Sincerely, Alexander & Michele Gutierrez

Cons: Pick up was transferred to a location that was already closed. $400 extra paid on site.

Cons: $75 USD drop off charge for dropping off at the airport, which is only 15 minutes away from the Waikiki location I picked up from. Very excessive fee. I ended up having to take Uber back to the airport and saved $50

Cons: I had asked for a rent AT HNL, the airport. Somehow my reservation pickup was changed during the reservation process and wound up in Waikiki. It was not clear that that had happened so we wound up surprised when we went to the counter at HNL.

Cons: They were not prepared for the customers even though everybody had prior reservations. We waited on the location about 3 hours for a car to be available for us. Poor handling of staff, it was a great mess for dozens of customers.

Cons: Pick up lagged a bit

Cons: Mechanical issues with the car.

Cons: Slack service. Was charged .8/gal for fuel after filling up and confirming that the needle was on F. I didn't see the $7.99 fuel surcharge on my receipt until I got home. I should have paid closer attention to this location's low ratings.

Cons: I came to visit a family member in the military. The car rented to me had expired tags and registration, so I was unable to get onto the base. I called the rental company and told them about the situation. They suggested I drive back to Honolulu, which was over an hour from where I was, to get a new registration or new vehicle. I refused to waste any more time driving back. I had to park the car a few miles away at a location that would allow it, and pay for a ride back, so I was unable to use the vehicle. I ended up returning the car early and still had to pay for a day's worth of keeping it. I was also charged over double the price of the booking price I made online.

Cons: Fast forward to the end of my rental. I was waiting for my car to arrive from the mainland and it was delayed at the port. I needed to extend my rental for one day so called to do so. Instead of adding an extra day, at my contracted rate, what they said needed to happen is a whole new contract. So rather than simply adding a day - even at a new rate (which at the time of the call I could get a one-day rental at Dollar for $45) - the re-quoted the entire contract and said I had to do a weekly rental as it was now 5 days instead of 4. So my previous plan went from $117 total to $389 total. In no world is this fair! Better off renting the car for longer than you need and returning it early as that fee is only $25! Bye bye Dollar and good luck with your scams.

Cons: I felt like I was going to break down every time I turned on the van to drive it. It had been in at least 2 accidents. HUNK OF JUNK! The passenger door barely lined up to close! Ew. Just gross!

Cons: The drop off location was unmarked and extremely difficult to find. When I mentioned this to the staff they blamed poor airport signage due to construction. However no one warned me upon pick-up of any difficulties i might encounter trying to return the car, nor was I given any instructions for drop off. I very nearly missed my flight, as did a number of other customers.

Cons: There were some extraneous surface scratches on our vehicle that didn't bother us, but it was somewhat disconcerting that no one verified those blemishes at the time of checking out the vehicle. Without that verification by an employee, an unscrupulous agency might attempt to bill renters for the blemishes again and again without the renter having any documentation to show that the blemishes were pre-existing.

Cons: They gave me a Volkswagen Beetle. The car was too small, it under performed on the roads, and it was not the choice I made during reservations.

Cons: There was only one employee helping customers and the person in front of me took over 10 minutes to complete their transaction. Also the car interior was dirty and had numerous dings, dents, and scratches all over the vehicle.

Cons: The first car I was given was dirty and after having the car for a day the engine malfunction light came on. They did drive a second car out to me, that day, but it was also dirty and had stains on the back seat. When I dropped off the car, nobody at the drop off location could print me a receipt. I had to walk back to the rental office to get a receipt.

Cons: They gave away my car.

Cons: When I arrived to pick up the car they had canceled my rental and had no cars available.

Cons: The price per day was very expensive compared to other rental company. Wish I did more research since the fee were very high.

Cons: So many choices and it takes so long to know which one is where, the shuttle picked us up at one place and then took us to one location, the second location came and picked us up so the luggage transfer was a bit of a pain. It listed a shuttle but this is not correct. The only shuttle service is to the main one on the airport, all others have to come and get you and transfer luggage, had I taken a car at the airport, it would have been almost double what I paid. Also when I arrived they did not have the car that I had reserved, they never do, but they will always upgrade you to a "better one" . My better one was a pick up, which was OK, but may not be for others. I was worried it would not get good mileage but it did. In the end all was well beyond the transfer of luggage, I had one very heavy one.

Cons: I made reservations for 4 days at $218. Got there at 1930, only to find out the non airport Enterprise closed at 1800 and the airport Enterprise would not honor the $218 price. Had to pay $350 for the same size car for the same 4 days.

Cons: We got on the Enterprise bus from the airport and were brought to the airport location (off premises as expected) though our car rental was at another location (one mile away). It took awhile to get picked up and receive our car but again, the customer service was so great it washed away this inconvenience!!

Cons: Wonderful experience at this location. Easy pick up and drop off. We will rent again from here.

Cons: They had a glitch in the system and I was not able to receive the car. Worst rental car experience ever

Cons: They upsold me even though I spent hours researching the best deal.

Cons: In Honolulu, the car return is quite far from the Hawaiian Airlines terminal, and with infrequent shuttle service, i was not able to make my flight, which only leaves once a day.

Cons: I will never go to this budget again. If you rent a car for a week it cost "less" than renting one for 3 days. If you use your own insurance it cost "more" than if you use theirs because they have a special. DOUBLE check your receipt carefully. After spending way too long discussing renting options I rent a van based on my travel dates. I should have looked at the receipt carefully. When I returned the car I was charged 1 extra day and a fee. The receipt had the car return a day earlier but i clearly told the guy I was flying my flight details and how many dates of need the car. The WHOLE thing was awful. There are always hidden fees when renting cars in this case I paid 170 more than expected.

Cons: fast service

Cons: The car would stop and start and stutter when I press the gas pedal. It definitely had some engine problems.

Cons: Lack of urgency, so just plan ahead & make time for that.

Cons: the only problem we had was finding out that the stickers on the car were expired. over a year ago!! YIKES!! but thank goodness we didn't get stopped.

Cons: No shuttle to/from airport. Not taking me back to the airport was really a low life move. Really no excuse for that.

Cons: Little roaches that was all over the vam

Cons: I didn't like that i had to catch a cab to get there. There was no mention of that. The brakes on the car need to be fixed. Even when you had it on the brake the car still moved.

Cons: They require NO sand in the car when you return it, which in Hawaii is not possible. I would never trash a rental car, but having to vacuum before returning it is a bit extreme when you’re on vacation. They are also quite far from the airport and did not offer a return shuttle at 7:00 AM, so we had to take a taxi.

Cons: The two of us booked and prepaid for an economy size car (in this location, we were told in person, it was a smart car or a Fiat). We arrived at the rental car location and there was a long wait to speak to a representative. When we finally got to the counter, it took them another 20 minutes to locate a car for us and at the end, we got upgraded to the next level since they were out of economy size cars. The car was an older model Toyota Yaris. It was dirty and made squeaking noises when we drove. This was already an upgrade! We even witness a representative yelling at customers when we were waiting for the shuttle. Pay a little more and rent from another company to save time, better service and a clean vehicle.

Cons: Car was dirty and smelly.

Cons: Sketchy sketchy car rental place with HORRIBLE customer service. Front desk girl is very unfriendly, just rude for no reason and gives no instructions whatsoever. Kayak should not allow this rental place as an option. I wish I'd have paid a few bucks more for a brand name car rental place so that I wouldn't have to stress out about this sketchy place. Horrible reviews on google.Com also.

Cons: Bad customer service

Cons: Car was 4 years old. Remote buttons on keys did not work.

Cons: Driver door power door lock inoperative. had to lock manually. Fine for me, but could have been bad if I had not noticed that the key fob only locked 3 of the 4 doors. Theft from rental cars can be a problem anyway, so why make it easy. They made a note of it when I returned the car, and assured me that it would be repaired.

Cons: No complaints.

Cons: Facilities were not the nicest - you are not paying for a big budget car rental company facility. It was disappointing that there was no shuttle back to the airport as we had to make an early flight and the office didn't open until 9 am. Be prepared to call a taxi if you are dropping off early - it worked out fine but it's an extra hassle and expense that it is good to be aware of.

Cons: This place is a used car lot that also rents cars. When I saw 'Economy Rent a Car' I thought it was the legit company you see ads for, but this place is actually 'A1 Economy Rent a Car' or something like that. I think they're banking on the fact that their name is similar so people think it's the car company we're expecting. The car was dirty and obviously no care was given to clean the inside either. There were still wrappers in the console from the last person and you could see that nothing had been wiped down. I would rather have spent my money with a good car rental company. It was disappointing. Rent from somewhere else. The car looked and felt old and used.

Cons: Pick up and drop off terrible inconvenience

Cons: The car's service light went on for Oil Chage almost immediately after we left with the car and by the time we returned in the afternoon the Add Engine Oil light was on, so while it didn't really impact our drive, I was a little worried by the time we got back.

Cons: Hindsight I think we overpaid in general. I should have shopped around more. Car was not very clean.

Cons: None

Cons: The car could have been cleaner on the inside. There were crumbs in the seats.

Cons: We arrived with me having paid for the car rental but my boyfriend due to drive the car. Paid $50 for taxi to Avis desk only to get there and be told that I also needed to show my driving licence even though i wasn't driving the car! I didn't have it with me and it would have cost $100 in taxi fares to go back and get it. Called Car Trawler who were no help, nor was the Avis representative. My boyfriend ended up paying ANOTHER $100 to hire the same car we'd already paid to hire. Shocking service, we both work in the travel industry and will never use or recommend Avis or Car Trawler ever again.

Cons: Insurance is far to expensive

Cons: Hidden costs on arrival - insurance.

Cons: The directions to the facility from baggage claim are poorly marked and require quite a bit of walking in the heat

Cons: Waited in line for an hour to get car. Suspension is car was terrible and windshield wipers didn't work properly

Cons: No real complaints, pretty simple and straightforward rental.

Cons: I called to update drop off time by 1hr and was charged 40doll

Cons: Bad customer service and road side assistance

Cons: online it said car seats available, guy at the counter had no clue. ended up having to go buy one, when we dropped odf our vehicle there were 20 or more stacked up that had come out of returned vehicles. please train your desk staff properly