Pros: The people at the pick up/drop off were very friendly and helpful.
Cons: The price quoted on Kayak doesn't mention the hefty insurance price. My car rental went from $40 to $240 with the required insurance.
21 Jul 2016
Cons: when we reserved it the price was excellent then when we got there they added "insurance" and fees that raised price atleast 4x the amount!
24 Oct 2016
Pros: nice little car. Agent walked around it with us and marked on paper prior damage when we picked it up. This was nice. Staff was helpful and polite.
28 Dec 2016
I'm repeat cuatomer and it was a good experiece.
Pros: I think all cars are newer now so you should get a good one.
Price with minimal insurance is about $210 USD for a week. Don't think you get the price on the web cause you must add $17.00 per day insurance and this is not complete insurance!
Always book exactly the car you want like size and transmission as they will not upgrade unless they charge a huge amount.
Also don't hit the tires against the curb or they charge fir damage...the slightest tiny ding or scratch is mega money. If you get a ding have it fixed before you take it back and you'll save hundreds as body work is cheap if dine by you vs. them.
They are along with their sister company Dollar the best on the island I think.
22 Aug 2017
Cons: The insurance was triple the rate for the car so we paid a lot more than anticipated. The car was not clean and even after we cleaned the windshield, it was covered with a haze and very difficult to see through at night.
Cons: There was no such car rental at all at the specified address. Our weekend was horrible without at car thanks to Kayak.
13 Dec 2017
Bait and Switch
Pros: The van was clean
Cons: When we got there, he said the reservation price isn't the actual price, and that to rent a car instead of $30, it would be $86 after some vague required protection thing they didn't mention in the kayak listing. They also took an hour to do "paperwork" on their computer while we were waiting for them to get us the vehicle, and then when they finally called to have the vehicle brought, it took another 30 minutes of our port time. This place is ridiculous. Welcome to Mexico i guess. They gave us the car with 5/8 of a tank and i returned it with 5/8 in it. Only used 3 liters of fuel going to the public beach and back.
Pros: Very friendly staff and very thorough. It's a great car to get around Cozumel if you're exploring the island.
Cons: First off, it wasn't called Ace rental anymore on Cozumel, its Fox Car Rentals now. And secondly I wasn't expecting any more fees based on the price I reserved the car for. I was confused that the company charged me an extra fee for insurance, and I thought that was included in the price that I reserved it for.
It would of been nice if they programmed their address in the GPS for an easy way to get back to the drop off. Or showed us how to some of the features work.
Pros: We booked a 24-hour rental of a car one up from a micro-size. We went to pick up and police would not let us onto the downtown dock where rental location was located. By the time we got to the 2nd office, it too was closed. Javier made good the next morning giving us a 3rd day rental for free, but with a micro-car. Our worry was that at this holiday season, all cars would be rented. It ended well!
Cons: Lack of clarity about hours of offices, their phone numbers, exactly where they are located. I am a Spanish-speaker and neither the townspeople nor the police knew anything, even when standing in front of an office.