Book Dollar hire cars in Cozumel

Cozumel, QR, Mexico
4 Oct — 11 Oct
Cozumel, QR, Mexico
Mon 4-10
Noon
Mon 11-10
Noon
Driver's age:

Pros

" and accommodating."(in 1049 reviews)
"We had a ."(in 361 reviews)
" was friendly and helpful"(in 389 reviews)

Cons

"I will dollar again."(in 256 reviews)
"The was bad."(in 326 reviews)
"The conditions were terrible."(in 2963 reviews)

Reviews for Dollar in Cozumel

Overall rating5.8 OkayBased on 16 reviews
Cleanliness
6.6
Comfort
6.2
Overall
5.2
Pick-up/Drop-off
6.2
Value for money
4.7

Recent reviews

Traveller rating
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Find reviews that mention:
3.2
Bait and SwitchPros:The van was cleanCons:When we got there, he said the reservation price isn't the actual price, and that to rent a car instead of $30, it would be $86 after some vague required protection thing they didn't mention in the kayak listing. They also took an hour to do "paperwork" on their computer while we were waiting for them to get us the vehicle, and then when they finally called to have the vehicle brought, it took another 30 minutes of our port time. This place is ridiculous. Welcome to Mexico i guess. They gave us the car with 5/8 of a tank and i returned it with 5/8 in it. Only used 3 liters of fuel going to the public beach and back.Reviewed 13 Dec 2017
review fromkayak
2.4
Poor communication - misleading ratesPros:Comfy couch in waiting areaCons:I had a reservation for dollar rental in Cozumel. Upon arriving, I was told I needed to pay an additional 25 dollars a day for insurance, and there would be a 2500$ hold on my credit card. This charge alone was more than double the cost of the rental per day. If I didn't want to do a $2500 dollar hold, the cost of insurance went up to $45 dollars a day. I heard people haggling at the counter and many were getting those rates cut in half. This is ridiculous. When you make a reservation, there shouldn't be significant "mandatory" charges on top... especially ones that can be negotiated with the front desk staff.Reviewed 9 Nov 2015
review fromkayak
2.0
Cons:When i got there i cancelled the rental and headed back to the airport for a serious car rental. The price you had promoted lacked ALL THE REQUIRED INSURANCES. If you advertise a price, but when the Customer arrives you force them to pay 4 times (plus tax) more of the promoted price that is misguiding consumers and it is punishable by law. Shame on kayak for letting this happen and shame on dollar. Never again for both.Reviewed 2 Feb 2016
review fromkayak
10.0
Renting in MexicoPros:Very helpful and friendly staff- gave me a ride to the airport (a couple of blocks) because it was raining pretty hard.Cons:Mandatory liability insurance is not advertised in the rate. Brings a $52 rental up to $246. Crazy. The airport agencies advertise higher rates and SAY they are including liability insurance, but it's not a very up front system- full of surprises and sneaky details. One of which seems to be that they are basing pricing on US$ instead of Pesos- so when the exchange rate is favorable to US$ it costs us the same and their profits go up significantly.Reviewed 11 Apr 2016
review fromkayak
3.6
FRAUD ALERT!Pros:The car itself, then again I paid for it.Cons:What a coincidence? I have never had fradulent credit card charges. I rent a car at this location and voila I get three credit card transactions totaling over $1000.00. My credit card company agreed with my assumption. Beware of be carefulReviewed 14 Jul 2016
review fromkayak
9.2
Very Good carPros:Almost new car. Very clean. Got exactly the size and type of car we reserved. Office help was very good & clear about insurance charges. Got best exchange rate.Reviewed 5 Mar 2016
review fromkayak
6.4
You'll need insuranceCons:Insurance cost was exorbitantReviewed 28 May 2016
review fromkayak
2.0
Didn't even have enough cars!!!!Cons:We went to get a car in Cozumel, made a reservation, and upon arrival was told they didn't have enough cars. How am I able to make a reservation when there isn't a car for me?! We had to not only pay for a cab ride to the rental location but then a cab ride home because of the situation. We will NEVER return and are very upset about the situation!!!!!! DO NOT FALL INTO THIS TRAP!!!!Reviewed 29 Dec 2015
review fromkayak
10.0
Good experiencePros:Pick up & drop off good. Car good.Cons:You can't open the passenger door from the outside so it was very difficult to open the door for my wife. I had to go to the driver side and unlock all the doors by inserting the key and turning it to the left twice and then go around to the passenger side to open the door for my wife. Remote unlocking Would be a big improvement.Reviewed 29 Nov 2015
review fromkayak
6.4
Misleading PricesPros:Friendly attendantsCons:1. Kayak fails to tell you that there are mandatory insurance charges they tack on at the counter which more than triple the cost; 2. The cars are sub-standard - they do not even have auto locks - even if you upgrade to a better carReviewed 3 Apr 2016
review fromkayak
4.4
Charged for small scratches already on the vehiclePros:Courteous during pickupCons:Charged me for scratches that already existed. There were prior scratches on the bumber that were clearly marked on the damage waiver. However, they insisted 'more' scratches were there when I returned the car after a 3 day rental. Could not do anything about the situation prior to my flight. WOULD NOT RENT FROM THEM AGAIN even at lower cost. TAKE PICTURES OF CAR! Or don't rent a car w/ any damage. Would not rent from these guys again as they scam for any damage to charge for and don't fix the cars but repeat the process for other customers. Also, the Kayak / Dollar Quotes DON'T INCLUDE all mandatory taxes/fees (24/day mandatory liability charge...????).Reviewed 1 Dec 2015
review fromkayak
4.8
Cons:There was a bait and switch. We were quoted a price on line and then when we got there the insurance quadrupled the price. I'm not sure if Dollar will blame it on a franchise but they represent the company and I will not use Dollar again if this is not resolved. Several people were complaining about this at the counter.Reviewed 7 Jan 2016
review fromkayak

Where can I find Dollar hire cars in Cozumel?

Blvd. Cozumel, Dollar car hires

Address

Blvd. Cozumel

Hours

Monday07:30 - 19:00
Tuesday07:30 - 19:00
Wednesday07:30 - 19:00
Thursday07:30 - 19:00
Friday07:30 - 19:00
Saturday07:30 - 19:00
Sunday07:30 - 19:00

Phone

+52 800 365 1111

Address

Av Juarez Por 10 Av. Norte

Hours

Monday08:00 - 14:0016:00 - 19:00
Tuesday08:00 - 14:0016:00 - 19:00
Wednesday08:00 - 14:0016:00 - 19:00
Thursday08:00 - 14:0016:00 - 19:00
Friday08:00 - 14:0016:00 - 19:00
Saturday08:00 - 14:0016:00 - 19:00
Sunday08:00 - 14:0016:00 - 19:00

Phone

+52 987 869 8090

Address

Carretera Chankanaab Km 4.5

Hours

Monday07:30 - 19:00
Tuesday07:30 - 19:00
Wednesday07:30 - 19:00
Thursday07:30 - 19:00
Friday07:30 - 19:00
Saturday07:30 - 19:00
Sunday07:30 - 19:00

Phone

+52 987 869 2957

Good to know

Most popular car type

Intermediate

FAQs about hiring a car from Dollar in Cozumel

  • Intermediate (Ford Escape or similar) is the most frequently booked car hire type from Dollar in Cozumel.

  • Dollar has 3 car hire locations in Cozumel. Take a look at our Dollar hire location map to find the best car hires near you.

  • Yes

  • Yes