Cons: Waiting 45 minutes curbside watching all other rental car companies shuttles pass by dozens of times. Waiting in line to get car for hour plus. No one to return car to. I am a business traveler and have never in all my travels experiernced such short comings of a rental car company.
13 Jan 2016
the charges was not accurate
Pros: the car was okay,
the price was okay
Cons: but i had a reservation for a full size and i did not get many options for selection,
I was charged for a day extra and the recoding for car out and In was not correct.
10 Feb 2016
Pros: We didn't have as bad of an experience as the other reviews made us think we would.
Cons: Location was off airport, the shuttle drivers took a long time and didn't seem to be at all interested in getting us to / from the airport, and they charged a fee above and beyond what Kayak quoted (which included all taxes and fees).
16 Oct 2015
Pros: The lady at pick up was very short handed and she was still able todo her job and keep a positive attitude and be very friendly
18 Oct 2015
New to DFW. Won't earn my business again
Pros: Not much.
Cons: Due to plane issues we were more than 2 hours. Late to pick up rental. Place was a kiosk not a desk- shuttle driver didn't know they existed. Because I was late, I was charged twice what I had agreed to pay. I was told because it was OU/TX weekend that prices were increased. The Nissan Rogue I had reserved was what I got. They only had about 20 cars to choose from. Only 1 other was rented. Rogue immediately had tire pressure lights come on and floor was not clean.
24 Oct 2015
Don't use it during busy weekday. Close to airport
Pros: Only 4 minutes by uber from love field. Inexpensive.
Initially the guy wanted to give me an SUV, but I explained how long I waited and he ended up giving me a full size.
Cons: Pick up took me 1.5 hours. I showed up at 10:30 with a reservation for noon, waited in line for 30 minutes, and was told to come back at noon because "I might be given someone else's car". I showed up at noon, waited for 30 minutes. They finally brought someone from DFW who knew what he was doing.
28 Oct 2015
Incredibly lousy service
Cons: Understaffed and poor communication by the staff that were there.
30 Oct 2015
Long wait and add on charge for out of state
Cons: Waited forty minutes or more to get car. And then was charged extra for going out of state despite having unlimited miles on the rental. I would have gone with a different company. The price difference did not make up for the add on charge.
31 Oct 2015
Great value, not a great location
Pros: Value was great! No long line to stand in.
Cons: Not a great area and the map from your iPhone will get you lost quickly. I will say, they do a good job warning you as long as you listen.
18 Nov 2015
Cons: The wait for vehicle was almost an hour 1 person checking in the vehicle was dirty and broken it drove very bad.
Would not recommend this to anyone many people just got of line and went to another rental company.
Cons: The car was dirty and expensive. They charge a big one way fee, which is ridiculous
3 Dec 2015
Pros: Best car rental
25 Feb 2016
Pros: The lady at the counter in the airport tried her best, but the wait time was over 40 minutes
Cons: Waiting in the cold for car delivery
11 Nov 2015
Cons: The drop off/ pick up location was dimly lit. The person who assisted us barely spoke a few words. The car smelled a little like mildew.
14 Nov 2015
Never use again
Cons: Called two hours before my flight landed to let them know it was going to be late and to find out what time they closed. They told me midnight. I showed up at 11:40 and no one was there and the lights were off. The sign there said they closed at 12. The driver of the shuttle said that they do this often to people and leave them stranded. I ended up having to rent from another place that was double the price. When I called to try and get some sort of compensation, they said they would send it to their boss and get back to me. It's been 3 days since then and I've heard nothing.
16 Nov 2015
Advantage are thieves!
Pros: The price was fair.
Cons: First of all They tried to over charge me by $130. and I'm still fighting with them about that. But what really had me angry is I accidentally left a brand new pair of shoes in the car. Still I'm the box and everything. These were a birthday gift from my Military son whom I hadn't seen in a long time and who I was just returning from seeing. Well anyway I left them and realized it a few minutes down the road. Well of course I turned around and went back for them and was told that they would have to return them in the morning per policy. Well I called them back this morning and they told me there wasn't anything left in the car!!! Their employees STOLE my property!!! And now the manager won't even call me back!
21 Nov 2015
Cons: It would have been a 5-star review - good customer service and car was what I expected - but this car rental is located TWO MILES from the actual airport. No indication of that on the website. Other car rentals are located on the actual airport property.
21 Dec 2015
Pros: The young lady at the main counter was very nice and courteous.
Cons: Van took too long to pick me up from the airport. I saw multiple other rental car agency vans come and go for over 30 minutes before mine showed up. When I got to the lot, I had to go look for somebody to show me to my car. The office is just a run down, dirty, old trailer. The car lot is a small make-shift rental car lot. It almost looks like the company is squatting on somebody else's parking lot. The car was not very clean and it vibrated like the tires needed to be balanced. The car made an annoying beeping sound every time I drove over 35 mph. When I returned the car, I had to, again, go find somebody to help me. Not a very professional operation and I will never rent from them again.
27 Dec 2015
Cons: Rental office too far from the airport.
The vehicle was dirty, not cleaned, inside or outside
30 Dec 2015
Pros: The shuttle driver was professional and courteous.
Cons: The drop off location at "dallas love airport" was actually not at the airport but located several miles away in a parking lot with a trailer. no staff was waiting to take the car. it took 30 minutes to find the location and calling the rental car company did not help as the i was on hold the entire time. also googe maps marked the location in the airport. once found it took at least 15 minutes for someone to inspect the car before i could get to the airport. as a result i missed the flight and was looking at an extra 245$ to get another flight out the next day
Pros: There was nothing to like. Kayak representatives failed to be helpful/resourceful in supporting me to resolve the issue of no rental available at Enterprise Rental, after the flight I booked on Kayak was delayed and therefore no car was available at the airport, when I arrived. The representatives had a "not our problem" response to my concerns regarding the debicle. I ended up spending triple the amount the rental to retrieve my sick mother and get her back to Dallas international to go back to Los Angeles. No Bueno Kayak.
Cons: Customer Service poor
No Car Available when I arrived
No networking between Kayak other Entity for Customer Satisfaction or troubleshooting issues.
30 Aug 2016
Pros: Appointment set up was easy and pick up service was excellent. I was able to drop off the rental at my nearest Enterprise giving me additional flexibility. .
14 Sep 2016
Pros: My experience with the staff was fantastic. I love the fact that the staff was extremely friendly and accommodating to the best of their abilities. Going the extra mile to assist us with the issue for which we encountered great service their rendered for my family and I. A staff afford me the used of his personal cellular phone.
Cons: I love the fact that all of the staff tried very hard to accommodate my family and I. We ended with Alamo which is the same company great service and different policy I respect all policy however when you have guest visiting from another country management should be empowered to except cash, if it is the only method of payment. The reservation that we had with Enterprise was not at the air port, when we arrived they were closed. we did not check our booking therefore we could only be accommodated for one night if we cancel are reservation. We had a long drive of two hours drive to Wichita Falls that night so we had to cancel just to get a car that night. which cost us in the end more than sixteen hundred dollars verses eight hundred and eleven dollars twenty four cents which was the cost of the reservation.
25 Sep 2016
Pros: I got a rental in Dallas since it was cheaper to fly to DFW and drive the 3 hours to my boyfriend instead of flying to him. I originally had a small economy car (Kia or similar) but once I got there Erica asked if I would mind a free upgrade. I ended up with a Jeep, and she also waived my gas fee since I had to get a suv. The jeep was great and Erica was great, drop off was easy! Great experience I'll definitely be using Enterprise again!
17 Oct 2016
Quick weekend trip
Pros: Convenience, friendliness of the staff
1 Aug 2016
They did not have any cars.
Pros: Making a reservation online was easy.
Cons: I am on the bus heading toward the rental place when I get a call that none of their locations had cars at the moment but a car would be available on Monday (this was a Wednesday). The next day on my trip to Austin they called to tell me that there was a car available. Nope I already moved on to Budget. Lesson learned: when making a reservation online, call the property to ensue they actually have vehicles.
3 Oct 2016
Paid more than quote
Pros: NOTHING! The bad experience outweighed any good!
Cons: I will NEVER use Kayak or Enterprise again! I was charged $70 more than i was quoted by Kayak. The only explanation that Enterprise could give, i used a third party for the booking.
21 Sep 2016
Cons: If you don't have a major credit card then you can't rent a car. If you have a debit card you have to take 2 current bills under your name...Was floored by this. I thought that was a dumb restriction. When asked why they didn't mention it during the booking they said it's only in southern areas so they don't mention it.
14 Oct 2016
Pros: Very friendly and helpful. Wonderful staff.
Cons: Price was higher than what was quoted online.
5 Jun 2016
Pros: car was new. Good choice
Cons: Car was dirty, tyres needed air. CDW was more than the rental. charge for fuel even though I filled it at the garage at the end of the road.
Doubt i will use Enterprise again
Cons: Check in line was out the door. Only two people checking in for national and Alamo even though so many of us had rented from Alamo. Lots of repeat information had to be given, which is ridiculous. My license is on file with you guys. And I've already given the credit card to reserve the car. Why do I have to go through this ridiculous process every time?!?
26 Oct 2015
Pros: The person who ended up finding car for us was fantastic
Cons: We checked in and the lady told us a car was coming. We waited for roughly 25-30 minutes and found out she took off without making sure we received our car. Her name was Gerogette. Luckily some one was there that helped us and made sure we got what we needed.
25 Nov 2015
Pros: the customer service was amazing!!!! the gal who checked us in did a great job of being understanding and working with our mistakes
9 Dec 2015
Pros: From start to finish - best rental car experience I've ever had. EVER!!
Cons: No negatives.
12 Dec 2015
Pros: Vehicle was nice
Cons: Slow automated kiosk and they kept telling us to use it even though someone was ready at the counter. Also upon return got charged for 1 gallon refill amount even though I had just refilled . Had to manually deduct it.
22 Dec 2015
Pros: Car pickup at DAL was very easy, with not too long of a wait for the rental car shuttle. I was impressed with how integrated the rental through Kayak went with Alamo - I almost expected some confusion once at the rental facility. Car return was very easy, although the signage at the airport was a little lacking.
25 Dec 2015
Not as advertised.
Pros: Car was clean and ran well with no problems other than an unknown rattling in the back of the vehicle whenever we hit a bump. Check out was fast.
Cons: We had made a reservation to pick up in one city and drop off in another. While Kayak implies that this is an hour by hour rental, we were charged for the full day on the day of our return. Alamo was not helpful in also starting the clock on our rental a half hour before we had left the lot.
Additonally, when we went to pick up the car, there was literally one option to choose from. When I say one option, I mean one vehicle and one vehicle only.
We may go out of our way to try a competitor next time.
4 Jan 2016
Pros: Everything was great from checkin to checkout, even though we needed to drive back from DFW to Denver in the same day. It took 19 1/2 hrs thru texas, Oklahoma, Kansas, and Colorado. It was the day of the tornado on the Saturday after Christmas.
17 Jan 2016
Pros: Great price. Super simple. Alamo was very friendly.
9 Feb 2016
Thanks for the great service
Pros: Keitha at the Alamo counter was fantastic! I mistakenly booked my rental out of the wrong airport in Dallas, but she was great about getting us the same size car at a lower price than what we were booked at previously.
Cons: paid $180 for the car - you had quoted much less (under $100)
21 Oct 2015
Pros: The lady that assisted me in Dallas was very compassionate.
27 Oct 2015
Facilities location and toll rage pricing
Pros: Car was clean and in great shaoe
Cons: Horrible facility and location
Bad signage. Third world location. Hard to find/run-down/in a trailer/not-convenient.
It was raining- everything was outside the poor guy had one tiny umbrella and I was soaked.
only airport locations
Toll tag not included in daily fare. Your only choice was to buy the daily toll tag flat rate,otherwise they charge you the toll and an additional $15 for every toll camera you pass. rented last month from enterprise and they just charge you the toll for every toll station you pass no additional fee
8 Nov 2015
All the things not divulged over the Internet
Pros: The staff was courteous
Cons: Everything else, especially the extra 130 dollars in extra fees.
9 Nov 2015
Cons: The reservation was not correct. Dollar did not have any cars. I was told my reservation was push to Dallas Love airport. I had no way to get there and even if I could it was too late since it was already 11:30 and night and the Dallas Love location close at midnight. The Dallas Fort Worth location did nothing to resolve this problem. It only by luck that I was able to find a ride that was going to the same location I was going
16 Nov 2015
Cons: I reserved a generic car that was guaranteed to be standard or larger. I was given a compact and the option to upgrade if I wanted to. Agent tried to sell me services that I did not want.
6 Jan 2016
Pros: Car was great on gas.
Cons: Service was terrible. It started with me booking the rental at the wrong airport. And I acknowledge this was my fault. The person at the counter said she would call me a taxis to get me to the correct Dollar site. I asked how much and she said $50. Well, she got me a car service that charged me $75. There was only one car to choose from. And the person booking me didnt want to redo the booking when I stated that only my husband would drive and the booking was under my name. The charge for the toll tag is ridiculous. The driver side door creaked every time we opened the door.
1 Jul 2016
Fly, you fools.
Pros: Decent car. Customer service wasn't bad, although no single employee could handle questions or conversations beyond the standard "script." If there is a fee or a policy you want to know more about, yours is not to reason why.
Cons: A car rental should not be similarly priced to a plane ticket. After insurance and taxes, it would have been only ten dollars more for me to have just taken a flight.
4 Jul 2016
One way last minute
Pros: Lower last minute one way rate that was 1/3 of cost. Quick efficient service at location despite holiday weekend crowd.
Cons: Pick up was not in terminal (Love F ield)
14 Jul 2016
Could be worse... I guess.
Pros: Employees were helpful and friendly. Location was close to the airport.
Cons: Of the 2 car choices I had was one that smelt like an ashtray and made me nauseous to sit in for 20 secs. On to option 2, a car that sounded worse than a wounded mouse's dying moan while trying to accelerate. It barely accelerated on the highway (when absolutely needed) putting my safety in question.
For any price (mine was no dollar bargain) I got a piece of junk to drive.
When dropping off the car, service was not quick.
Car wasn't clean but like everything else it could have been worse.
Cons: Line was unacceptably long with only three employees working when we picked up. Two hours late to drop off and was charged for an extra day. The car was okay, but could have been cleaner and a higher trim level. I rented a car in the same class in Portland the week before and it was miles better.
1 Dec 2015
hidding charges...budget is FRAUD
Cons: got a cheaper deal at budget but they added $150 more in taxes + surcharges.
9 Dec 2015
Fast & Friendly
Pros: The shuttles buses seemed to wait for me - very prompt & helpful. The service desk professional was very nice! The car itself was super clean!
18 Dec 2015
Pros: We had a car. Rental location in reference to the airport was good.
Cons: A few things to keep in mind. First and most important, the individual processing the paperwork never mentioned the e-toll convenience fee of $3.95 a day. We rented for the car for four days so paid $15.80 for a $1.73 toll. Seems fair.
Second, we rented a Jeep Patriot 2WD. Not a great car so future renters, keep in mind and ask for something else in that car class.
Third, customer service was ok, not great, but ok.
9 Mar 2016
Pros: This app gave me one price and I paid 10 times that. A true bate and switch. The app said 14 $ a day. It was 4 days for 370$ that is not 14 a dad.
The agent canceled my resevertion made with this app said she could get me a better deal.
Anyway it sucked. A car is a car, only difference is the cost, service is all the same where ever you go.
Cons: Cost from this app was a lie
28 Mar 2016
Pros: Great experience! Everything went according to plan.
Cons: I did not like the extra toll that was added to my bill. I didn't use it as much as I was charged. This is the only disappointment I experience.
2 Apr 2016
Pros: Have no problem whatsoever, paper work, car was ready to be picked up, the only thing that could have made it better was to have more agents at the counter, they were quite a few people waiting.
Cons: Agents made you feel welcome and relax, were very efficient at what they where doing.
3 Apr 2016
Poor customer service
Pros: Car was clean. Easy to drop off.
Cons: I did pay only what was quoted me but upon pickup the sales agent tried to get me to add on several other fees and explained them poorly. Notably there fee for using their service for tolls was explained the worst. Already stressed out from traveling I spent the first day terrified that I would be paying more than anticipated for my rental.
9 Apr 2016
Pros: it was a comfortable clean car.
Cons: the Budget customer service staff were unreliable. One staff member guaranteed me a specific service for free and the next one tole me that they would charge me $206 for that service when I called to confirm that the change was made. I will advise against others using this company.
24 Apr 2016
Robbed due to Friday midnight definition
Pros: Original price quoted by Kayak
Cons: Had to reserve another car because of miscommunications between kayak and budget. Friday reservation by kayak was deemed Saturday reservation by Budget.
Instead of a $21 per night rate quoted and reserved through kayak, budget said I had to wait until midnight, the next day, to get that rate or pay $200 per night. Wtf? Kayak stated Friday 15 April midnight on the email I received; budget said that meant Saturday after 12:00am. I arrived at the Airport, Dallas Love Field, at 8:30pm. They would not let me have the car early inspite of me showing them the email stating it was 15 April. Anyways, I feel like Budget was trying to screw me because they had cars available and was charging $200 a day but would not let me get my car early.
Pros: Received a clean Camry for a great price. And the lady who received the car upon return was very friendly and helpful.
Cons: Probably the slowest rental process I've ever had renting a car. Not really sure what the holdup was but very slow.
16 Aug 2016
Cons: I rented this car for unlimited mileage, but when I went to pick up a car. I was told there is 150 mileage limitation per day.
17 Aug 2016
E-Z RIDE = EASE OF MIND
Pros: Excellent customer carZ Theo went above n beyond the norm to meet our need in spite of the time 2a.m and limited resources. Very few cars remained in the fleet
29 Aug 2016
No cars available for anyone with a reservation
Cons: Arrived at two am to find they had no cars available. About five of us in line, all with reservations, turned around and rented from the two other open companies.
29 Aug 2016
Pros: Drop off
Cons: Staff attitude
2 Sep 2016
Cons: The attitude from the minute you walked to the counter.
13 Sep 2016
Pros: The front desk lady was compassionate in handling all her angry customers.
Cons: I arrived for a reservation at 6:00am and there were no cars available. I was the 15th person since 1:00am that had no car for their reservation. On top of everything, my car was reserved for an extra week longer than my original reservation and I was told I would have to pay for 8 days instead of one even though my receipts only showed they were to charge me one day. Management was not available and then showed up to work late. I finally contacted my credit card company so they would not fraudulently charge me $390 dollars! Horrible experience after flying for 12 hrs during the night.
16 Sep 2016
I find it's very bad
Pros: I buy car insurance with the offer that you offered
On arrival I was dijieron if you do not purchase other insurance liability could not rent me the car
I find it's very bad
The category of car was less than requested
26 Sep 2016
Cons: You are only able to rent cars for local service. There is a 150 mile per day limit and GPS enabled tracking on the car. If you go outside of the Dallas Metroplex they claim to charge you a $2,000.00 penalty
Cons: Despite entering the airport code as a pickup point for the car, the reservation was made for a downtown city location 30 miles from the airport. Suspicious that the confirmation had an address on it without the word "airport," I'd called Hertz after making the reservation, and Hertz CONFIRMED that the pickup location was the airport.
The day before my trip, feeling unsure, I called Hertz again to confirm and was told the pickup point was downtown, that it was my error for making the reservation at the wrong location, that my price/reservation would not be honored at the airport location, and anyway there weren't any cars available. The agent on the phone seemed to be working from a call center and was obviously not familiar with American cities, travel problems, or general practices. She would not transfer me to a manager to talk to.
Obviously, Kayak has no dog in this hunt, since once the reservation is made, they sign off and check out. Thanks, Kayak, you were NO HELP AT ALL.
In the end, I had to make a last minute rental with another agency, which cost me $100 more than the original deal, and than I had planned to spend.
A really terrible experience all around. I've had two experiences with Kayak and both were as negative as this, so buh-bye Kayak! Your no-customer-service ability SUCKS.
10 Nov 2015
Wrong Hertz, twice the cost!
Cons: The reservation was made at the wrong Hertz - miles from Love Field where I was arriving on SW Airlines, and the cost wound up being $160 rather than the $80 estimate I had been quoted.
An awful experience.
1 Nov 2015
Pros: The car was fine.
Cons: We had to rent a car at the airport after our flight was cancelled. It cost a small fortune and we were given incorrect hours of operation and location for the drop off, so we spent two hours driving to return the car the next morning.. We were then given conflicting information from customer service about our charges.
7 Jun 2016
Pros: All was well
28 Aug 2016
Bait and Switch
Pros: Frontier truck was clean and great on gas mileage.
Cons: Called 1-800 number night before and they said i could pick up truck earlier. When i got to location 3 hours early they did not have truck! They couldn't even tell me if it would be ready for noon schedule. They sent a man to pick one up at Dallas airport and he came back without one. So i waited several hours for nothing. Seems they rented unit before guy got there. Then they transferred one in fro Mesquite. Waited again. Then truck arrived and I was able to leave after waiting past noon my scheduled time. The manager at location was great but had no support from regional team and was put in a terrible position. even 1-800 number customer service was poor! When I dropped off truck LAX rental team gave me a $40 voucher for dealing with issue! Hertz needs to work on customer service from booking and regional support of rental centers. Local teams were great but regional support was poor. Taking a 24 hr road trip was extended 4 hours due to Hertz inefficiency!
Hopefully this was a one time issue.
19 Sep 2016
Slow pick up time
Pros: very friendly, apologetic staff
Cons: had only 1 computer, and a lot of calls (Cowboys 1st weekend to play, so volume was high); caused extra delays for my service as I waited for computer to become available for my own reservation (took nearly an hour)
19 Sep 2016
Hertz two locations 2 different services
Pros: Everything but the initial pick up location. The second location was excellent. I was treated with respect and offered what I needed. The car was comfortable clean no complaints there.
Cons: My first location had no car for me even though I had booked ahead. The customer rep was not nice and when I tried talking to her she was least bothered as a matter of fact eating McDonald's while I was having my melt down on not having the very car I was spotted to pick up. I eventually ended up in the downtown location and received the best service.
22 Sep 2016
Pros: Car was Clean
Cons: When I arrived at the location they did not have a car for me. the agent told me that she did not have a contact number for me so could not call to notify me. A car was finally located however it was not the size/type car that I rented. I called later to try to change the drop off location and was told that I was unable to change the location as it was a pre-paid rental.
24 Jan 2016
Great service, friendly staff.
Pros: Car was ready and waiting for us.
Cons: No choice of cars. Jeep Compass was reliable, however gas mileage wasn't that great.
8 Dec 2015
Terrible that KAYAK changes pick u location!
Cons: I asked for a car at DFW airport, I reserved it and when I arrived they said the car was reserved at another location... don´t know how that happened, when did Kayak change my requirement? and I ended up paying double. Terrible!
ALERT ALERT ALERT ALERT DECEPTIVE PRACTICES BY AVI
Pros: PRICE was excellent
Insurance price was excellent
KAYAK website was excellent
I have very good experience with KAyak.
All very good!
Cons: BUT AVIS personal at pickup location use deceptive practices to sell more damage waiver insurance cost $28 to my daughter despite I already had purchased the insurance online and she told the agent about it.
You must be alert about this for your rental. God Luck at Dallas DAL airport AVIS location!
30 Aug 2016
Not what we asked for
Pros: We specifically asked for SUV like a Suburban. We called the day before pick up to confirm that because we were transporting a couple of pieces of antique furniture to a family member in Oregon. And were told all ok. Called again before pick we called to reconfirm told all is good. Size was key. On pick up we were give a small SUV Smaller by 12 inches in it's length. Avis was unappolagetic for this. This required us to braked down 3 boxes that were going on the trip and some how find room in the SUV before we could proceed with our trip.
9 Oct 2016
Slow pick up-fast drop off
Pros: The return process was quick and easy. Parked, had an AVIS rep with me immediately. Got the receipt. On the bus to the terminal.
Cons: The pickup process was painful. The line was 15 deep when I joined. To their credit, the counter people worked quickly. Thirty minutes at the counter. Much longer than I would like.
15 Apr 2016
Pros: Nothing about that experience was good
Cons: All of it.....when I got to avid to pick up the car reserved for me......they gave it away to a walk in.....them tey said come back in 30 minutes and they would have my car.....got back in 20 minutes and again they gave the car away to a walk in after they told me I would get the car I reserved.....then they told me I was out of luck they weren't going to do anything for me cause they closed at noon.....on top of that they STILL haven't refunded the $63 from the insurance. ....so no I won't take kayaks advice ever again....
27 May 2016
Dallas Avis is THE BOMB awesome!!! from Cyndi in C
Pros: We got a brand new car that was INCREDIBLE!!! It had a rear-view camera on the bumper to show the back-up scene. I just kept wanting to back up just to witness that feature. The ride was smooth. The inside temperature was perfect for all weather situations since it was individualized for each passenger. We went through rainy and hot days with ease. The staff at AVIS was very supportive, AMAZING, and super-fun!
Cons: The car kept losing connection with our phone telling us that the USB didn't support our smart phone for the GPS. We got lost 3 times because of that.
9 Jul 2016
Dirty, scratched ashamed to drive the car
Pros: The car drove nicely
Cons: It was dirty from the previous driver, dusty, greasy smudges on everything, stuff on the floor, dirty Windows, scratches all o et the car, I was embarrassed to pick up clients in the area. broken car charger. Nearly impossible to find an address to return vehicle, then when I finally got an address, my Gps didn't recognise the location. I went to the wrong place the first time. then the attendant told me to get on the green bud and pointed do o got on it but it took me to the wrong terminal. I nearly missed my plan. I shouldn't pay for bad service. 312.758.2584.
11 Apr 2016
Avis really came through, Kayak messed up
Pros: The fact that even though My reservation was for an off airport rental place, the employee found a deal that allowed me to get the same price at their location(on airport)
The car had a USB port!
Cons: Kayak set me up with a rental with a company not on the airport premises.
The car had iPhone integration, but no cruise control? What? Minor problem. :)
30 Apr 2016
More hassle then it's worth
Pros: I liked the vehicle I got, the Kia Soul. It was comfortable and a easy vehicle to drive. However then did not clean it before it was rented to me so it stank like cigerate smoke and had dead bugs across the whole windshield.
Cons: When I went to pick up the car it was very busy and I waited 25+ minutes. When I finally got the car it was dirty and smelled terrible. There were bugs smeared all over the windshield and the inside was stained by cigerate smoke. However when I went to return the vehicle I pulled into park and there was a man yelling at me that I couldn't park there. I told him I had to drop off the car and he said he didn't care I couldn't park there. However this is were I had parked when I dropped the car off and several other people were already parked there. I said ok and drove around the block and parked on the street and went to return the keys. Then the lady at the desk told me I had to bring the car inside the garage because she couldn't move it if it was on the street. I went and tried to bring it into the garage and the man continued to yell at me (he worked for the hotel in the same garage) I said I was going to park there anyways and left the car and got out. He then proceeded to curse at me and tell me my car was going to be hit. I said thank you and went insdie and have the lady my keys and she immediately went out and moved the car. I just don't see what the big deal was for this man. Also the quote from Kayak was way lower then I actually paid. I was quoted $174 and actually paid $326. For these reason I will never go back to this location. They need to get some better parking options.