Pros: When I was in front desk the amount for the car grow up 3X
15 Jan 2016
Pros: I payed twice as much offered in kayak.
6 Apr 2016
Cons: gas price
6 Apr 2016
Cons: I reserved a generic car on line that I thought would be a mid size car. The cost of an upgrade was double what I reserved. The Florida toll system was not explained and I see in the contract that I will be surcharged an outrageous "service fee" for tolls.
As it stands now, I would never rent from Dollar again.
10 May 2016
Messed up the rate
Pros: The fact that they did everything they could to fix an error that was made regarding pricing and days. And fixed it! Saved me approx. $100.00
Cons: The new guy messed up my rate to begin with
1 Jun 2016
Fees and fees and fees
Cons: The car smelled like herbs of the illegal type. They just sent you on your way to just find the car. They didn't do anything with my gas receipt upon return so I just had to come out of pocket. You'll be high pressured to buy insurance. Staff was friendly until it came time to pay. Paid three times the kayak amount.
15 Jul 2016
Cons: coming back 1 1/2 hours late to be charged an extra
$80.00. there is traffic on I 95 we are only human
I under stand $10.00 or $15.00 an hour not $40.00
18 Aug 2016
Cons: There was an extra charge when we picked the car up at the counter. This was over one half of the price listed when booked. The stated price on kayak was not what the actual cost was even though the agreed upon price stated all fees were included. I will not rent from Dollar again
18 Aug 2016
Fees and More Fees
Pros: The car was clean and drop off and pick up were easy to do.
Cons: I paid twice as much than the reported price on Kayak. I kept having to pay more fees and more fees. I felt cheated.
Pros: Although they initially directed me to a Chrysler convertible (hard top, small boot) the assistant got me a Mustang (soft top, big boot) and we had a great holiday.
31 Mar 2016
Pros: Price was great. Staff was wonderful.
Cons: The car (Chevy Impala) was extremely uncomfortable. I was glad we only had to go a short distance.
26 Aug 2016
Pros: Loved Chrysler Town n Country! Very versatile vehicle and it was very clean. Drove nice and was very comfortable on a 700+ mile drive.
Cons: Honestly, nothing. The whole experience was quick, seamless and professionally done on both the rental location and the drop off. Will definitely rent from Alamo again.
6 Oct 2016
Pros: Everything was awesome
6 Feb 2017
Pros: Value for the money, friendliness of all staff
Cons: No dislikes
29 Mar 2017
it was difficult to locate drop off even with a gp
Pros: Car ran well.
Cons: See above comment.
22 Apr 2017
Pros: Good value. Customer service was great.
Cons: Vehicle was strained and some trash left inside.
22 Apr 2017
Pros: Easy to use
Cons: I was charged $18 for some reason. No one told me why
18 May 2017
Cons: They found a paint scratch on the mirror housing and wanted to know how it got there. It was there when I was given the vehicle. It was an old scratch. At FLL they just send you to a car with no agent to review the car. They said that was ok, just fill out the form and there would bee no charge to me. It would go back to FLL Alamo for them to take care of.
22 May 2017
Pros: Drop off staff at FLL was great - friendly, efficient, helpful
Pros: The rental cost is very reasonable. The car is good and clean.
Cons: The pick up/drop off location is off the airport terminal, which creats some inconvenience.
Drop off waited for longer than normal car rental, which could be improved.
26 Jan 2016
Cons: Amazing customer service
9 Mar 2016
Cons: They overcharged me by double, then said they couldn't reimburse me over the phone with Customer Service. They said that I had to go wait in line again to talk to the manager in person at the pick up location. The first thing the manager said was to call Customer Service to get it fixed! They really need to get it together and honor the quote given.
22 Mar 2016
Pros: service and location
Cons: I kept the car for 2 days longer and it cost me $170.xx that's outrageous, and I will be contacting Fox directly. I had the rental for 11 days and 2 extra days. For 11 days it was $320.xx with prepaid fuel. my total was $490.xx F$*king crazy. Never again will I do that. Most of all the biggest problem I had was the fact that both cars I had were experiencing some type of mechanical problem. The Hyundai I rented needed a CV joint or Drive axel. had to bring it back and waste about 1 hour of my time during a busy work-week for myself. Then I got a 2014 Ford focus SE with the well-known (according to google) transmission problem at 50k miles. Super annoying.
28 Mar 2016
Cons: Awful awful awful service pay a little extra and go somewhere else I couldn't be more annoyed.
1 Dec 2016
Pros: Dropoff was relatively easy
13 Oct 2015
Pros: Dropping was fast and easy
Cons: Picking up was terrible, rental agents have a terrible attitude they are rough and moody. The car was all scratched, overall it was bad for $8 get a rental in the airport with superior service.
15 Oct 2015
Hidden fees, and bad attitudes.
Pros: Car worked. Car was clean.
Cons: 1. Extra fees. The estimate for two days was $83. It ended up costing $130 with an additional $150 deposit that takes a week to return.
2. Bad attitudes. I get that the employees don't get paid much, but everyone was grumpy and crabby about doing their job.
3. Weird smell in the car. They sprayed it with something nasty like cherry and almonds. It went away in a day with the windows down.
4. Off site transport was a pain.
15 Oct 2015
Cons: Even though they gave me a rate for an extra day, it was double when we returned the car. Do not rent from Fox!
17 Oct 2015
Cons: Declined coverage two times when asked and the guy put it on anyway. Very poor customer service, called several times to talk to a manager named Robert and nobody will return my calls. Never renting from here again. Save yourself the trouble and go with someone else.
Pros: Very accommodating staff. Had no problem changing my pick up and drop off time due to flight delays.
Cons: Hidden fees of $3.50 per day for using my own insurance
17 Jan 2017
Free upgrade great experience
Pros: Awesome experience
26 Jan 2017
Not what I expected
Pros: friendly and courteous staff
Cons: disappointing experience, rental price was way more expensive after forced to purchase additional insurance. Also, no flexibility in changing drop off location.
30 Jan 2017
Car Given to someone else.
Pros: Arrived at car rental agency at 9:15pm exhausted from long flight only to be told our car had been given to someone else. We arrived within two hour 'window for pick up, but waited 20 minutes while the one person helped a previous customer. Then were told we didn't have a car. Had to take shuttle back to terminal to try to get another car at 10:30pm.
Very bad experience. Will not use them again.
10 Mar 2017
Great car, great service.
Pros: Agent at pickup very personable and helpful.
29 Mar 2017
Cons: we were downgraded but not credited for a smaller vehicle. Altima to a sentra!
22 Apr 2017
Pros: Very helpful...excellent company, professional
Cons: I have no complaints...excellent service
18 May 2017
Great value for the money, difficult pick up, confusing
Pros: Car was great, price was great
Cons: It took over an hour of paperwork to get the car. I rent a car monthly due to work, this is not normal. Mandatory 1000 deposit and haggling to sell insurnace was annoying.
18 May 2017
Pros: It's was a nice car
Cons: There were too many hidden fees that's aren't mentioned to you until you pick up vehicle.payed almost 4 times the quoted price
7 Jun 2017
Not as described
Pros: Clean surroundings
Cons: Everything else. What was described online for final payment was not what we were asked to pay at the counter. The bill was almost 3 times the amount.
Cons: The reservation was supposed to be for Airport code FLL. That is what I typed in. When I got there, they had me booked at a downtown location, and with no means of getting there. HUGE HASSLE!! They didn't want to honor the original price nearly quintupling the price, but they finally relented, and allowed me to rent for original agreement price.
30 Jan 2017
Cons: That couldn't change drop.off location. By mistake I picked area outside airport and had to pay $25 for a taxi, each way to pick.up and drop off.
30 Jan 2017
Hertz and Kayak stink
Cons: When I made the Kayak I listed FLL as the pick-up location. When my flighf arrived at the airport they said the reservation was for downtown Ft Lauderdale. How was I to know where the location is from the reservation sheet? It did not say it was downtown! Kayak doesn't have a telephone number for reservation problems,
The Hertz people gave me a very hard time switching locations for more than double the price. When I went to get the car they said to go to row A (don't recall the row} and to pick out any car I wanted. There was only one car there and it was all scratched up. Never again!!!!
6 Feb 2017
Cons: Everything- booking was at a site away from airport but implied that it was at airport
8 Feb 2017
upgraded without permission
Pros: Car was nice, drop off was fast & convinent
Cons: Instead of a counter person I was put on a phone at a kiosk. Not a pleasant experience, juggling the phone and digging for my license, credit card, etc.
I reserved a Toyota Corolla sized car on-line. Was asked several times if I wanted to upgrade from Toyota Corolla/similar to an SUV or other larger car. Said no each time. Did not examine the printout carefully at the Kiosk. Got out to the garage and found I had been upgraded to a Toyota Camry - price went up from 138 to 166. By then I did not have time to go back and straighten it out so I kept the Camry.
11 Feb 2017
off airport rental site saves $$ but guzzles preci
Pros: saved at least 130$ on a weekly rental
Cons: many inconvenience$ of getting my own transportation to the rental site
13 Feb 2017
Bizarre drop off location.
Pros: Hertz was good.
Cons: Hertz told me the contract said i was to drop the car downtown fort lauderdale not at the airport. they were nice enough to waive the drop off fee, but this was the first i heard of this and it a could have been a total bummer. how did that happen?
will go directly thru Hertz next time.
15 Feb 2017
Cons: Gold member. Got to counter at 3am. I was first on line, still had to wait for 15 minutes. Counter person was clueless, as was manager. Rude, etc. Car reeked - and that was the best they had. Bill totally wrong.
22 Feb 2017
Cons: first smelled like an ash tray the second car was dirty...
1 Mar 2017
Lousy service and not clean or maintained car
Pros: Staff was pleasant
Cons: The tire pressure light came on as soon as I drove away. Had to put air in tires. This is a pain and unsafe
Car smelled like cigarette smoke, although they said non smoking
No windshield washer fluid in car
Stains in the trunk carpet
Slow service at the pick up location, wasted lots of time trying to get me to buy insurance after I said repeatedly I did not want
Charged me 38 for one hour late drop off, but they were closed anyways..and I had run into traffic accident on highway
Cons: listed as ft. lauderdale airport location was not. the only way to the site was a cab ride. So, what ever the bargain price , it was no bargain. Went with a different rental company which was less expensive in the long run.it was a very frustrating experience. The payless at the airport would not even honor the price quoted in their on line site.false advertising.
1 Dec 2016
Pros: good company,good crew,good car,a bargain!
25 Jul 2016
Fair but frustrating
Pros: The car was great and so was the price!!!!!!!
Cons: Impossible to contact the local vendor where I got the car due to only one person working alone. This, no one would answer the phone and I could not get directions to location
26 Jul 2016
Cons: No pick up or drop off to airport
30 Jul 2016
Cons: Reserved a Ford Focus or similar. REpresentative charges us extra for a mid sized???Kia. I think the ford was a better deal. She insisted I reserved a compact. Which I told her WA a mid size reservation!
1 Aug 2016
Pros: First I like the price, it was the best out there. second I was surprised by the cleanliness of the car. the pick up/drop off was fast and very easy, just a step from the airport. I really I'm going to use Payless in the future.
4 Aug 2016
Cons: Bad customer service, never again
5 Aug 2016
Payless car rental
Pros: We got a Ford focus and it ran well and got great mileage and even though it was rented off site we were allowed to return to the airport with no additional costs. Service was excellent and very accommodating.
Cons: Unfortunately the car rental site is not at the airport but within a mile. They do have a Payless in the airport however apparently there was a huge price difference. The Payless employees were very nice at the airport.
7 Aug 2016
Angel the representative helping me was truely an
Pros: He made giant efforts in helping me with my rental reservation. He deserves a bonus or raise...he was extremely professional, very accommodating, I will definitely use Payless for any future traveling needs.
Cons: waited an hour in line and then an hour and a half for the car.
Got a car witb a broken seat then waited half an hour more for a replacement car. Got a mini van insted that ate gas and cost a lot of money. Rude service at pick up from attendant.
17 Oct 2016
They lied to us and try to cover more money. They
Cons: They lied to us and try to cover more money. They didnt accept the insurance that we paid for in kayak website.
5 Jan 2016
Pick up/drop off
Pros: We were under the impression the pick up drop off was at the airport. Surprised when we had to cab to another location near the Port to get it. I think it should have been spelled out more clearly as not familiar with the address. thanks!
23 Oct 2016
got a raw deal
Pros: car was good
Cons: thought I was getting a car at the airport in Fort Lauderdale. Used Kayak to rent from Thrifty last spring, and had no problems. This time we got to the airport to pick up our car and were told the car we rented was off site. Well being under a time constaint, we needed to get a car and get going. Well the agent proceeds to tell us that he couldn't honor the price given for the car we requested, even though it was same size car. The price we were charged was significantly higher, " nothing I can do about it", in other words "gotcha!" Never Rent from you again. Warning People not an ethical company.!!
2 Nov 2016
Cons: They are NOT at the airport and a cab cost about $10...
At rental counter they added the Fuel Purchase Option, which I didn't request or want, and then they did not remove as I had requested. Increased cost by $25.
1 Jan 2017
Cons: Customer service, dishonest way of entering fuel upon return
24 Mar 2017
Cons: Tried to charge me $200 for drop off at airport verses off site drop off. They did not tell me my price was based on a off site drop off nor did they tell me the address of the location. After much discussion they dropped the extra charge. This was a surprise and when you are travel and trying to make a flight, you don't want any surprises.
30 Mar 2017
We were taken for a ride from the get go!!
Pros: I can't think of a single good thing to say about this experience.
Cons: We were ripped off in several ways which will prevent us from ever using this rental company again. The sad thing is, we travel more than half the year and when we find a good company, we stick to it. This company has lost our business for life. We were charged a whopping $60 for a toll pass which we were told the tolls without this pass would tally up to around $200 roundtrip. This was a HUGE lie. We not only checked this story online but actually called the state of Florida and were informed our tolls roundtrip would actually be around $15. Not only that, but a pass, available to us online and instantly, would cost us $5. That's right! FIVE DOLLARS. The GPS system was so old and inefficient that it was completely useless. The final and worst issue was, we had reserved a full size car online days in advance with a firm price. Once we arrived, however, we were given a compact size. When we informed them we'd already reserved a full size, they upcharged $100 more. When we double checked the price we were given for a full size car, they told us to take it up with corporate. I pray everyone reads this and takes heed to this very solid advice... GO TO ANY OTHER CAR RENTAL PLACE ON THE PLANET, JUST DON'T GO HERE!!!
7 Apr 2017
Cost in Florida atrocious
Pros: Like the car...a Hundai
Cons: COST and dealing with Tampa representative...felt like being scammed by a used car salesman
24 Apr 2017
Pickup and Dropoff was misleading and created havoc.
Cons: The information I received was misleading and NOT correct regarding pickup and dropoff. I wanted to pickup the vehicle at the Fort Lauderdale airport not Port Everglades. Also, I was told there was an after hours drop off at Port Everglades, which was not the case. This created havoc with 4 small children and an angry wife; not how you want to start or end a vacation.
Cons: Kayak did not book me at the airport! I guess they don't understand where people are. I had to take a larger car for twice the money because it would have been even more if I had to take a taxi to an unknown destination in the city! I won't use kayak again.
28 Nov 2016
Car was not ready at pickup time! Avoid Enterprise
Pros: Nothing, I did not get the car class I reserved and waited for more than an hour after my reserved pickup time to get a car.
Cons: They kept me more than an hour waiting an explained that Enterprise frequently rents mor cars than they actually have. The told me "that's just the way it is."
30 Dec 2016
Pros: Enterprise called me to say they were especially busy so my car would be half an hour later than promised. They had to "accommodate the customers who. Poked months in advance first. " Upon getting there, they told me that it would be over an hour! The same experience happened to my brother two days beforehand!
10 Jan 2017
Ft Laud on E Sunrise
Pros: The people were friendly and tried to make up for having no car upon arrival. They upgraded up to standard.
Cons: Had to wait 1 hour for car while they brought on from another location.
19 Jan 2017
Pros: Loved the fact they prorated the price cuz I only had the car a few hours, much shorter than the anticipated rental while my car was in the shop.
Cons: They could have cleaned and vacuumed the car before renting.
5 Feb 2017
Cons: Website was down, so I could not complete rental. Called customer service phone number, but they could do nothing, because website was down. When I called to rent the next day, price gand increased by $50. I asked to be comped the diffrrence, because website was down. She said no. I asked to speak to suorevisor. She said I would get same answer. So I rented from Budget at same price Enterprise quoted me the night before. I will never use Enterprise again.
9 May 2017
Pros: The price
Cons: Not being able to get the deal at the airport in ft.lauderdale
23 Mar 2017
Cons: Rented a large size car, they gave me a Nissan Sentra.
This car was a 2016, with 10,000 Miles millage, had a flat tire and had to pay 90 dollars to have a new tire.
When we arrive there, I had to call my insurance co. in Canada. to proved the young black lady in the office that I had all the covers on my policy. She talked with them for almost Half an hour on my cell phone for getting from them by fax all the documents she was asking for. I have rented many cars in my life and never had a service like this before. I was so angry when I left the place. I told Juan a very nice and polite gentlemen who is working there all my worries about was going there, he said that he was going to talk to Mike and see what Mike will do about it. Now I'm back to Canada and trying to find a document that will prove that I asked for a Large size car and they gaved me a compact one. What a shame. If for some reason you could help me in this case, I really would apreciate. If yo can send me a copy of the location, my e-mail adress..email@example.com, my phone number is 1-819-764-3634. Thanks. My name is Jimmy Allen.
31 Mar 2017
Thank you Enterprise
Pros: Overall everything was great. Our reservations through Kayak we to be a vehicle pickup at the airport, it was off premises, but the Entrrprise st the airport was very prompt and took care of the situation. Thank you Enterprise
1 Apr 2017
Pros: Great service and fine people,esp. Billy at the Naples store.
Pros: Everything with car great. Value is terrific.
Cons: Issue is pick-up and drop-off. Requires two shuttles to get to rental location, and the process to rent and return is not as efficient as it should be. If you want to decline insurance make sure you have an up-to-date insurance verification card with you. You will have to get your insurance agent on the phone if you do not. Had to wait on a car like many others once finished doing paperwork, and the time needed to return the car is unpredictable depending on whether that day they have a person checking you in, or you have to wait on the rental agent handling new renters to check you in.
7 Jul 2016
Fort Lauderdale Airport
Pros: We did get a car that fit our needs pretty much perfectly, but we seemed to be lucky since their lot seems pretty sparse. It was the most affordable option, but you get what you pay for.
Cons: Warning, the Ace rental shop at FLL is not actually at the airport. You have to take a 5 minute shuttle ride out to it. We were not told about this and spent a few minutes trying to figure it out before asking one of the airport employees what to do. The car selection on the lot is pretty sparse and unlike a lot of other companies you do not get to pick the car on the lot, they assign you one.
Lastly, DO NOT buy the fastpass option for toll roads at this store unless you absolutely need it. They suggested getting it because we would "most likely need it" and that it was "pretty cheap". We even told them where we were going and they said there would be toll roads, but there weren't and it ended up costing us an extra ~$11/day.
In summary the Fort Lauderdale Ace Car rental shop was the least expensive option for us, but we got what we paid for and will be spending a bit more money to go somewhere else in the future.
18 Oct 2015
Pick up & drop off
Cons: Pick up & drop off can be a little faster , it took me longer when I dropped off the car to when I picked it up
5 Nov 2015
Where is ACE?
Cons: ACE is not located at the Rental Car Center at Fort Lauderdale Airport (FLL), a fact omitted from the confirming email. They are completely off site. You have to call them to find them. I did not learn this until after I went to Rental Car Center, saw no ACE and booked a car with someone else. I don't have time for that kind of nonsense.
8 Nov 2015
Just what they promised
Pros: No Hidden Costs.
Car was very clean!
Cons: They were not located in the airport.
11 Nov 2015
Pros: The worst Rental car company
Cons: No atention the worst rental car ever
14 Nov 2015
Pros: Drip off and pickup were quick and convenient. Would use again, get liability insurance. Florida drivers are the worst
18 Nov 2015
Pros: Brand new car, great price, excellent staff!
Cons: Drop off procedure a bit cumbersome. Had to go inside and wait in line with renters to return the car. Took much longer than expected.
22 Nov 2015
Pros: Pick up from the airport
Cons: They couldn't take you to hotel after car drop off
4 Dec 2015
What a bargain!
Pros: The price was unbeatable. When we mentioned the price to others on our trip, they couldn't believe us.
Cons: It is a tad less convenient to shuttle to the rental car area at the airport, and then again wait for another shuttle to take you to the site where you pick up your car, but the price and service honestly made up for any inconvenience.
Cons: The pricing wasn't transparent - I had thought that the price paid online, plus the additional insurance I bought would be the entire cost. Turns out there is also third-party insurance that can be bought only at the pickup counter.
Additionally, the information given at the pickup counter wasn't clear. We needed to ask questions several times, especially regarding the toll option in Florida. In the end we had to call customer service again regarding the tolls (see next item).
Customer service was poor. The phone number given at the checkout counter was for the Orlando office, whereas we had rented in Fort Lauderdale. Further, after calling customer service for a day we could only get through to voice mail. Left a message asking to be called back, buy that didn't happen. The next day we made it through to a representative.
7 Mar 2016
Overall great value, but mediocre pick-up/drop off
Pros: The price was great ($20/day for a Camry) and the location was conveniently placed in the rental center.
Cons: The pick-up/drop-off experience was below average. The attendants at the counter took too long to check out other customers. They spent too much time trying to sell dumb add-ons like insurance and SunPass, which are both rip offs, and not working on getting people in their cars and on their way. Also, the first car we got smelled like cigarettes, so we had to change out for another one. Upon return, nobody was around to tell us where to park the car. I also found out after the fact that they charged me for an entire extra day for keeping the car for an extra 3 hours beyond my reservation time. Their "hourly" rate was about 35% of a whole day! This wasn't well communicated to me on the front end. Notwithstanding these issues, however, I thought I got what I paid for.
26 Apr 2016
Pros: I liked everything using EZ rent a car, from Monica greeting me by there counter and passing me along to the guy behind the counter I forgot his name but anyway he checked me in quick went over everything and I was on my way within 15 minutes. I would recommend anyone that needs to rent a car to use them
Cons: I really can not think of anything I didn't like of EZ rent a car
10 May 2016
Perfect and Easy
Pros: It was easy to find. Staff was personable. In and out quick. Vehicle was just what we wanted. Smoothest part of our vacation.
22 Aug 2016
Happy to be E-Z Rent A car Customer no
Pros: The employees were very helpful finding the right gas efficient vehicle for my family.
14 Sep 2016
Rental car without power windows or locks in 2016?
Pros: AC worked in Miami heat
Cons: Employee encouraged me to upgrade but did NOT inform me of the lack of features in my rental:
NO power locks
NO power windows
black interior gets SUPER hot in Florida sun
$10/day for spouse when most other rental companies I've used include it for free
$8/day for toll pass (hardly used), no clear explanation of alternative offered by employee ("they don't have booths" so then is there even an option?!)
$200 hold that gets refunded is NOT explicitly stated in the contract and explanation offered by employee was insufficient (my husband is a lawyer)
Felt nickeled and dimed - cheapest price online but after added expenses at pick-up, felt I should have gone elsewhere that was more transparent
I will NOT use E-Z again.
27 Apr 2017
NOT SO E-Z Rent-a-car
Cons: Check in was incredibly long process. Archaic compared to all other car rentals. Had to put up $200 deposit in addition to credit card which I've never experienced with other car rentals. Returned car 13 hours early and got no cost reduction consideration.
27 Apr 2017
Cons: All the hidden fees.
21 Oct 2015
Ez car Rental
Pros: Staff Is ALWAYS Helpful
Cons: Free Is Always Better... :-)
29 Oct 2015
Cons: I don't mind the extra charges for fuel, road side, three different kinds of insurance, toll pass. I just think that it should be disclosed at the time of booking, not pickup.
Pros: We a ordered an intermediate car and ended up with an economy size after an hour wait.
28 Apr 2017
bait and switch on price
Pros: car was very clean and nice. the only part I enjoyed
Cons: price quoted online was from 120-170$, the total was 300. yes, I understand with anything travel related you're gonna have some taxes and other stuff not listed, but this was DOUBLE the expected price. I will just stay closer or UBER or take a taxi from now on. really put a damper on a nice vacation right from the airport.
21 Oct 2015
It's good, but room for improvement !
Pros: Drop off great, quick !
Cons: Pick up, not enough staff, slow service and long waiting time in the line.
24 Oct 2015
Cons: We didn't like having to pay for a driver that wan't the person who paid for the car. Very unfair. He was the only person that was unable to drive. I feel the 70.00 should be refunded.
15 Nov 2015
A reservation doesn't mean anything to them - Dis-
Cons: They said that they didn't have any cars. It appears that if one does not pre-pay for the car a reservation with Advantage isn't really a reservation. No apology just no car and it's my fault for not pre-paying which wasn't an option. Kayak shouldn't include them in their system because a reservation is meaningless with Dis-Advantage
17 Nov 2015
gimmics, lies, scams
Cons: After credit card was used, I'm told "out of cars at my rate"(Two signs advertised "cars available" so ours was probably given away warlier to someone with no reservation. I was told my Sun pass would absolutely not work and had to pay $7. daily on top of toll!!! Van dirty. Never Advantage again.
25 Nov 2015
Pros: the gas mileage
Cons: that the car type and size were switched when we got there, and the agent insured us that the cars were the same
29 Nov 2015
Rental OK Customer Service Awful
Pros: No problem with the rental car.
Cons: We landed late in Fort Lauderdale around 10:40 by the time we reached the Advantage counter it was close to 11:30 p.m. There were 3 employees one called me up we began David the agent proceeds to tell me that I need proof of insurance. I was taken back....I asked why. I was told it's our company policy. I have never heard of this with any rental company and I travel alot. I asked if I could bring my insurance up on my phone. David replied No we need the paper. He handed me a piece of paper with he wrote this fax numer 954-359-4025 & wrote Declaration Page. Then asked me to step to the side while he wait on the next customer. At this point I'm frantic. I'm traveling with my teenager it's midnight and I have to still travel an hour and a half to my destination. I call my husband to see if another rental company can help me. While waiting I asked another agent Angela if this insurance policy is with all rental companies in the state of FL and new since my husband was there the week before me and rented with another company. Angela explained it's for FL locals. The agent David who waited on me never asked if I was traveling thru FL but assumed I was a local since I have a FL driver license. I no longer live in the state I explained. Angela tells me oh as long as you have your flight information you don't need proof of insurance. I was so Annoyed and Frustrated that they Did Not disclose this information up front. I had to ask questions. In other words you're not a valuable customer and I don't have to go above and beyond to assist you. There was No issue since I no longer reside in the state of Florida. If only David would have asked. I will not rent from Advantage again nor recommend them. I asked if there was a chance I could get a different SUV without missing a beat Nope this is it. Not even a pretend let me check or we have this. Terrible! Terrible! Customer Service. How do you allow a woman traveling with her teenage daughter to just stand at your counter and not try to help them especially that late at night it's now close to 12:00 a.m.? Thankfully I did not have an issue with the rental car.
13 Dec 2015
Cons: Pickup was a mess. They ended sending me to ez car rental. They said i could pay cash at the end of the reservation which proved untrue at the end.
Drop off took more than an hour
15 Dec 2015
we won't be booking with advantage again
Pros: I pre paid for my reservation $268.00.
when I picked it up they added an additional $200 as a deposit. when I dropped off the car they wanted to charge me an additional $205!! none of the information they had on their reservation matched my prepaid reservation. after many phone calls I did get my 200 and $5 refunded. I rent cars for business several times a month and never have this problem except with advantage and its associates.
Pros: We liked being picked up at Port Everglade at our port and it was a short drive to the Budget location.
Cons: Had to wait a bit to get car assigned.
27 Feb 2017
Terrible customer service
Pros: Vehicle was what I expected
Cons: I rented a vehicle for one day. I picked it up in Ft Lauderdale, and dropped it off the next morning in Orlando. I picked it up with 1/2 tank of gas, they told me to just make sure it has 1\2 tank when returned, which I did. I was told they would note it in their computer, and there would be no problems. When I returned it they tried to make me pay $9.50 a gallon because the tank wasn't full. Tried to call the budget rental in Ft Lauderdale for an hour during business hours and it just rang each time but no answer. Budget in Orlando had no solutions other than to have me pay. Terrible customer service!
28 Mar 2017
Pros: Easy drop off place
Cons: I reserved the car for a 9pm pick up and it wasn't ready until almost 10pm. The car died on us and we had trouble getting it started again. The agent at the desk was not friendly and when we dropped it off, we told the man that the car needed to be checked before it went out again because it kept wanting to stall on us when we slowed down and he put it right back in operation while we were standing there waiting to catch a shuttle to the cruise port.
20 Apr 2017
overall, great experience
Pros: 1. the price.
2. the assistance received from Royal.
23 Apr 2017
Great deal on a one way rental
Pros: The value was exceptional, and the vehicle was in great shape.
Cons: The staff at the airport in FLL certainly don't get in a hurry. We returned a local Budget rental and picked our one way rental up in the same place, and it took an hour to do so. While the employees talked among themselves and played on their phones, a long line of customers waited for them.
6 Mar 2017
I waited an hour and a half to get my car.
Cons: It was horrible and late at night. They did not have enough staff so the line moved VERY slowly. Finally when they processed my reservation, they sent me to the garage, but my car was not there. I waited in the garage for another half hour until they brought me a car!
29 Mar 2017
Pros: Customer service was not cooperative or helpful.
29 Oct 2015
Cons: not a thing
14 Nov 2015
You reserved on the wrong day
Cons: Everything seemed too good to be true, because it was. I reserved the car, from Nov 12, at midnight. When I go to budget, the reservation was made for the 13.
Cons: Drop off needs to be more organized, had to drop off in a parking lot behind the building and drag my luggage around to the front to return the key to the Avis representative.
4 Jan 2016
Poor overall experience
Cons: The service at the rental counter was super slow. The car wasn't very clean inside and it smelled. The car's touch screen didn't work so we couldn't control the radio or any of the car options.
11 Jul 2016
Pros: Avis was wonderful! It quick, easy and we were on the move in no time. We will definitely use Avis again!
Cons: I Han no complaints
16 Sep 2016
Cons: Waiting 30 minutes with high temperatures to pick up a bus to take you to a rental terminal.
4 Oct 2016
Watch out for all the charges they add when it's a
Pros: The Toyota Sienna was nice.
Cons: All the freaking taxes and surcharges were ridiculous. Together, they almost DOUBLED what we thought we were going to pay. Very dissatisfied with that.
18 Dec 2016
Easy Pickup at Avis in Ft.Lauderdale
Pros: The Avis agent was helpful and friendly. Pickup was smooth. They were out of the car group I had rented, but upgraded me to another size at the same rate.
25 Dec 2016
Avis is my new go to for car rentals
Pros: Customer service was amazing. They went above and beyond to take care of us! The manager Christina was amazing!
Cons: Everything was great! No complaints at all! They get a perfect 10.
28 Dec 2016
Refill your own tank before returning
Pros: Service was fine and efficient, except that the gas policy was either misrepresented or poorly represented at the pickup counter.
Cons: At pickup, the agent said "it's really not worth filling up your car with gas before returning it because we have better gas prices than most pumps." What he didn't say, (but undoubtedly was in the fine print) was, "we charge you for the whole tank, even if you return it 3/4 full...".
11 Jan 2017
Late fee ridiculous
Cons: The staff at the Fort Lauderdale Airport were unhelpful and rude.
Also, the late delivery fee is ridiculous. Getting charged a full day for being an hour late does not leave you feeling good about Avis. Speaking as a former employee of Avis, this has been a disappointing experience.
22 Jan 2017
Watch the hidden costs
Pros: I liked the original cost of $24.98. Then I dropped the car off and reality kicked in.
Cons: Wouldn't honor kayak price, charged me more than advertised
5 Jun 2016
Cons: Unfortunately our GPS was not working and I was originally told to come get a new on. This during major traffic hours...I was able to work it out where instead of 4 hours in traffic I purchased a GPS and had the charge taken off my bill. For my inconvenience I was also able to bring the vehicle back basically empty so the whole thing only cost me about $25 out of pocket. The folks at National definitely reached out to make it right. I would use KAYAK again for sure!