Pros: Service was good. Conveniently located outside of exit gate with transport to vehicle.
Cons: Car type identified in reservation was not available. I needed a small SUV and they only had a Prius. Car was a bit smaller than what we thought we had reserved and rental service was not willing to negotiate on price. So got stuck paying for an SUV but got a Prius.
Cons: The europcar office in mexico City Reforma 208 was supposed to be open at 9, the guy arrived at 10. Calling the help desk four times as twice not answered, at 9.15 they said the person would arrive in 10 minute. No further answers as the guy did not arrive in 10 minutes. Once he arrived he was surprised that there is a reservation, anyway he said there is no car.
Cons: I got a price online for my rented car in Mexico, but when I arrived to pike the car the price was increased about 200%.... was an horrible experience!... I rented the car because I didn't have an option (I arrived at midnight with my 6 years son)...the car was instead $200 $650!!!!.... plus the car was old with mechanical problems!...