Recent reviews
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- Negative
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10.0
Pros: Staff was friendly. Car we reserved (Cadillac XTS) was not available. Substitute Infiniti SUV was fun to drive but not roomy enough for 4 adults and luggage.
Cons: I know it's difficult to coordinate, but it would be nice if cars reserved were the cars delivered.
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7.6
Pros: Pickup and drop off were pretty simple. Employee was helpful at pickup. Car was great and clean and worked. Pretty straightforward.
Cons: Guy at drop off was a little uncommunicative, esp since this is my first time renting a car. Also I was charged a different price than I was quoted online, mostly due to the under-25 fee I was warned about. But the place I discovered it was when I dropped off my car and received the bill.
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8.0
Pros: Picking up and dropping off was a breeze and both staff interactions were delightful.
Cons: Interactions and booking with Alamo was great. If you can afford it, try to do a step up from the economy cars if you plan on driving longer than 20-30 minutes.
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9.6
Pros: Pick up and drop off were straightforward.
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10.0
A++++
Pros: Service
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10.0
Excellent and friendly customer service!
Pros: From the initial booking to retrieving our car, it was easy. We got to pick out the car we wanted to drive, in the class we chose. I like the freedom I had to pick the car I wanted to drive.
Cons: That my vacation was so short!! ☺️
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8.0
Pros: Easy Check in, courteous, respectful.
Cons: I asked for a ford f-150 and got a Chevy Colorado.
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6.8
Alamo car rental
Pros: Friendly helpful at pick up.
Cons: Passenger in the back seat couldn't get out of the car. Doors had to be opened from the outside. Drop off location at Portland Airport was inconvenient.
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8.0
Pros: When picking vehicle up, we were overlooked and when brought to attention of the attendent... she made accomodation of gas at drop off and 50 credit
Cons: At time of reservation, i had requested requested pick up/drop off at seatac airport location. No prompts were given that no cars were available there and was automatically booked at the downtown Seattle location. No accommodations made by either alamo or hotwire. Frustrating as out of our way for both pick up and drop off. Will consider this if needing to book ever again.
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10.0
Pros: loved the upgrade at alamo
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10.0
Pros: The report we met at the airport was fabulous. So nice and extremely helpful.
Cons: When we asked if downtown Seattle was open at 7pm, we were told no. So we drove out to Seattle Airpirt to drop off rental and needed transportation back to Downtown Seattle, the person at the airport told us we could definitely drop off the car downtown by using the night drop. He was wonderful. Wish the person we called about downtown being open told us of night drop. She said we"d have to wait until the morning. We wasted an hour and used more gas going back and firth to downtown.
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2.0
Cons: Poor customer service all around. When we tried to leave the garage with the car the employees failed to give us the correct key card to exit so we had to circle back four speperate times which was a huge time suck for everyone. By the third time, the employer accused us of not knowing how to input the key card instead of trying to find a solution. Turns out the employer forgot to give us the second card that was necessary to exit and he did not even apologize.
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10.0
Pros: Staff was friendly. Car we reserved (Cadillac XTS) was not available. Substitute Infiniti SUV was fun to drive but not roomy enough for 4 adults and luggage.
Cons: I know it's difficult to coordinate, but it would be nice if cars reserved were the cars delivered.
review from
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9.6
Pros: Pick up and drop off were straightforward.
review from
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10.0
A++++
Pros: Service
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10.0
Excellent and friendly customer service!
Pros: From the initial booking to retrieving our car, it was easy. We got to pick out the car we wanted to drive, in the class we chose. I like the freedom I had to pick the car I wanted to drive.
Cons: That my vacation was so short!! ☺️
review from
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10.0
Pros: loved the upgrade at alamo
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10.0
Pros: The report we met at the airport was fabulous. So nice and extremely helpful.
Cons: When we asked if downtown Seattle was open at 7pm, we were told no. So we drove out to Seattle Airpirt to drop off rental and needed transportation back to Downtown Seattle, the person at the airport told us we could definitely drop off the car downtown by using the night drop. He was wonderful. Wish the person we called about downtown being open told us of night drop. She said we"d have to wait until the morning. We wasted an hour and used more gas going back and firth to downtown.
review from
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7.6
Pros: Pickup and drop off were pretty simple. Employee was helpful at pickup. Car was great and clean and worked. Pretty straightforward.
Cons: Guy at drop off was a little uncommunicative, esp since this is my first time renting a car. Also I was charged a different price than I was quoted online, mostly due to the under-25 fee I was warned about. But the place I discovered it was when I dropped off my car and received the bill.
review from
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8.0
Pros: Picking up and dropping off was a breeze and both staff interactions were delightful.
Cons: Interactions and booking with Alamo was great. If you can afford it, try to do a step up from the economy cars if you plan on driving longer than 20-30 minutes.
review from
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8.0
Pros: Easy Check in, courteous, respectful.
Cons: I asked for a ford f-150 and got a Chevy Colorado.
review from
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6.8
Alamo car rental
Pros: Friendly helpful at pick up.
Cons: Passenger in the back seat couldn't get out of the car. Doors had to be opened from the outside. Drop off location at Portland Airport was inconvenient.
review from
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8.0
Pros: When picking vehicle up, we were overlooked and when brought to attention of the attendent... she made accomodation of gas at drop off and 50 credit
Cons: At time of reservation, i had requested requested pick up/drop off at seatac airport location. No prompts were given that no cars were available there and was automatically booked at the downtown Seattle location. No accommodations made by either alamo or hotwire. Frustrating as out of our way for both pick up and drop off. Will consider this if needing to book ever again.
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