Seattle Car Hire

Cons: The person at the counter telling me that all damages to the car will be charged to my credit card and the insurance I purchased on line is not good

Cons: The insurance cost made up 2/3rds of the rental!

Cons: The agent tried to upsell another auto and quoted daily rates rather the the price for the rental period. Thus, it appear like a good deal for a few dollars...later, when the total cost is presented...all the charges are increased...including the taxes and fees.

Cons: Didn't like the fact that parking around Seattle was ridiculous, but that's not the rental company's fault.haha

Cons: The check in counter was understaffed and the wait was longer than I would have liked (25+ minutes).

Cons: Dollar representatives at the counter are on the rude side when you decline insurance, and advise you will fill up with gas. I've rented from them 3 times in the last month and I always have to ask them to repeat themselves, due to mumbling and talking quietly. On one return I was told there was damage to the car - I inspected it with the return agent who then I said I did not have damage and walked off. A month later I got a bill in the mail - communication is poor and not real friendly.

Cons: After a two hour delayed flight I got to the SeaTac Dollar counter at a quarter to ten and they did not have the class of car I reserved, at all. They bumped me up to the next size and made me pay the difference which was considerably more than I had budgeted. The clerk spoke decent English but had such a thick accent it was frustrating trying to get anywhere close to understanding what he was explaining about the company policies. I also could not get an answer as to why I signed up and was billed for the collision insurance when I made my reservation but had no confirmation email or record through them. This was my first rental and I had a few other follow up questions, so as not to incur any other costs. The clerk rushed over the details and made gestures at the small print on the paperwork and made me feel like an idiot. I will never give my business to Dollar again.

Cons: Paid more than the quote i was given when i reserved on KAYAK. We had a slow leak in a tire from a big thorn. Called & told we were responsible for repair. Took to Subaru dealership. Tire couldn't be repaired, had to replace. Spent over $250. Talked to office upon return - told we would hear from them about submitting claim for some reimbursement for brand new tire. We've heard nothing in a week & were charged fully for vehicle.

Cons: Rental rates for Seattle at this time of year are very high compared to other cities.

Cons: Not showing what I'd actually be paying... Excessive insurance and fees...

Cons: Did not get the car that I thought I was getting when I booked the rental.

Cons: Employee at counter will try to sell you all kinds of insurance -- know your stuff before going in. They will actively manipulate you with negative statements about your insurance. They will not use price points but continually try to upgrade you or sell you things you don't need. It was NOT an easy pick up.

Cons: They didn't have any cars and were basically trying to hide that information from all of us. Eventually they walked me over to the Thrifty counter and implied that they would give me a car at the same rate. Hot that did not happen. Extremely unprofessional and so frustrating.

Cons: all the hidden charges..It ended up costing $300 instead of the quoted $143!!

Cons: Guys booked out excellent price but no cars for three hours. They blamed it on kayak/priceline

Cons: The man at the counter there tried 3 times to get me to pay a much higher price than the online reservation I had. Finally after waiting around and letting him wait on other customers he honored the online price.

Cons: Interior could have used one more pass through for cleanliness.

Cons: The customer service is terrible. Flight was an hour late, and therefore I got to them late. Told me it is my fault for being late, and that he couldnt honor my car since none is available, and I'd have to pay to upgrade.

Cons: Had to walk a bit from the airport to the mariott location as I didnt realize it was an off airport location. However it still turned out better than expected in spite of this.

Cons: A little more than we'd have liked to pay, but who doesn't like to pay less?!

Cons: When booking my rental car, I chose the "airport" location in Seattle. Upon arrival I took the shuttle to the huge car rental location, waited in line over 1/2 hour, only to find that I needed to go to the Hertz desk at the Marriott airport hotel. So, I had to lug all my luggage around the rental car building, find the shuttle back to the airport, then find a different shuttle for the Marriott, get there and get my rental car. I was very frustrated as it took over 90 minutes to do this. If there are 2 "Airport" locations for Hertz, they should specify which one!! Next time I travel to Seattle I will know, and will actually specifically seek out the Marriott location. Not only was it less expensive there, there was no wait, and the customer service folks were all very helpful. Hertz just needs to indicate which location you are renting from.

Cons: Wanting $250 to drop off at Salt Lake City instead of Seattle. One way fee.

Cons: So I rented through Kayak and carrentals.com, and was quoted an $81+ cost. When I got to Hertz, they did not honor that reservation. Instead I paid almost twice as much. DO NOT RENT FROM HERTZ THROUGH THIRD PARTY SITES.

Cons: We requested a drop off online at 3pm only to be told when we picked up the car that they closed at 2pm. We had to scramble to change our Ferry reservations and plans. It took WAYYYY too long to get our car. Stood in line for 45 minutes with only 2 people. Also, every other sentence out of the person's mouth was trying to sell me something. Other car rental services have been MUCH quicker. Also, paid for an "upgrade" which apparently means something without an automatic locks or cruise control. Not a great experience.

Cons: Looks that Hertz were false-advertising by posting a low rate under the downtown location and then telling customers to pick up the cars at the airport office.

Cons: Only hours before I needed the car, Hertz called and told me that none were available. I had to find a different rental service, where there were other people in line because Hertz had canceled on them, too. Totally unacceptable.

Cons: I didn't like the fact that you did not tell me about the deposit. So I had to use a different card to begin with. When I brought the car back we were able to put it on the card I wanted it on, but I had to wait a day to get my money back from the card I used to begin with.

Cons: We waited at least 1 hour to pickup the car. I had to change an appointment because they took so long, and so did several other people in line. There were 2 employees working, and 3 empty computer terminals that could have been used, even though reservations specify when rentals will be picked up. The company knew there would be that many people. Once I completed paperwork I wasn't given any instruction on where to go to find the car, so I had to prompt the employee to tell me what to do. Then I had to ask another employee where I could find the keys to the car. Next time I'll happily pay more to avoid such a pickup mess.

Cons: Too much hidden fee, gas price was 2x higher than the market price

Cons: Had car for 3 days plus 3 hours. Charged for 4 full days and charged a late fee for being over 3 days. Got them to drop the late fee since they charged me for 4 full days. It was 50% more money than my Kayak booking sheet said.

Cons: The maintenance light came on about halfway through our trip. The car had low milage so we assumed that it was for an oil change, but it was disconcerting.

Cons: Checking in on 5th floor was the furthest possible away you could be from pick up. Bus from seatac too much waiting between stops

Cons: When I got there reserved acad similar to camery but they said all they had was a van at no extra charge. There is no way I was taking my clients out to dinner in a mini van, so after a few uncomfortable moments, the gentleman called down to see how long it would be for a mid size, and they had one ready

Cons: Car was a bit dinged up. 51k miles

Cons: The original vehicle was not the 'type' of car that was listed on the website - it was smaller; even the 'upgrade' was small. The vehicle itself was a typical rental - it had dings and scratches and was the basic no-frills package. BE SURE TO CHECK YOUR VEHICLE FRONT-TO-BACK and fill out the 'vehicle check list'. It was difficult because of the poor lighting in the garage, but write down EVERYTHING.

Cons: N/A

Cons: all good, no complaints

Cons: The car I reserved wasn't available. I hear this is a typical... So for $200+ we got a car that day instead of returning another day.

Cons: Nothing

Cons: The manager of the location insists to charge my card for a rock-chip caused by a pebble that flew from a truck's tire in another lane to chip and crack the cheap Ford windshield...

Cons: The reservation expired because the time it took to get from the airport to the counter was unavoidably extended. The counter agent told us the reservation expired and then told us we should have arrived to the counter on time and then tried to up-sell us a larger and more expensive car. We moved on to the Alamo counter and were very happy with the service and price we received. I would not use Kayak or E-Z Rent-A-Car again.

Cons: We picked up the car around 9:00 pm, and the car was parked in a dark area of the garage. I did a walk around inspection and the car looked great, with a few minor scratches. I did not think to check the interior. The interior was clean, but the front seats were really stained and there was a burn mark from a cigarette on the driver's seat. We were also missing a floor mat on the passenger side. But, the worst part was the awful cigarette smoke smell. It was so bad that we often drove with the windows open. My rating reflects the smell; and I will always check the interior before driving away!

Cons: Gas was $6 a gallon upon return, which is standard for rentals, but still terrible. The pick up process was not streamlined, a lot of "give this person this paper", which they didn't need. The companies have computers, use them.

Cons: The first car they gave me clearly had mechanical problems. Also, the attendant did not check the physical condition of the exterior of the car with me. When I came in to return the poorly functioning car for another, I asked for my discount rate (via Kayak) and the woman at the counter said the computer automatically changes it to the full rate when exchanging a vehicle. I insisted on my original rate since the car was performing badly, and I waited around for another 20 minutes while they tried to override the function in the system. I did get a decent car eventually, but it smelled like cigarette smoke. I probably won't risk using them again.

Cons: It was some what dirty when I picked it up

Cons: Another bait and switch. Charge was 40 more than quote

Cons: The car was good value, but not very comfortable

Cons: The website said the car would fit 4 bags but this was not the case. Luckily we had family also meeting us or it would have been very awkward.

Cons: The car needed alignment

Cons: A $23 booking turns into $142. Many line items that don't make sense. Simple addition of all line items is less than the total.

Cons: What is there not to like? Saving money is always good.

Cons: I booked on Kayak and printed out my confirmation sheet with the total being $48.15 for one day rental. When I left the counter at Seattle the total was much higher without changing any part of the reservation. The new total was $95.26. I was in a hurry and didn't have my eye glasses to dispute it. After searching for my car which was under an AVIS sign (apparently you had to know they are all one company) which was frustrating I got in the car to find out the fuel tank was half full with gas. I stopped at the counter and the person reprinted my rental agreement indicating that and he told me to return the car with a half tank of gas. The next day I realized that I would be late returning the car so I stopped by the budget rental and the lady rebooked me for another day instead of extending this reservation. It was cheaper and she quoted me at $48 dollars. When I got the final bill on my statement the total was $197.93 almost double as I was told or my reservation has. I learned that Budget has hidden costs and not to assume that your original agreement is valid.

Cons: Info on office door showed it was open to 7 but it closed at 6!

Cons: car was not clean

Cons: The car was awful to drive, uncomfortable seat, awkward steering wheel positioning, the auxiliary audio input didn't work, it doesn't have cruise control, the steering was loose and not very responsive; I know it was a compact car but I've driven other compact/economy cars that were so much better than this one. The pick up was fine, good customer service and I was in and out fairly quickly. The drop off not so much, the customer service person was not friendly, I handed her the keys and she looked at me like "what are you still doing here"? Then she asked me if I wanted a receipt and I said "Yes please". She didn't speak another word to me and then typed up the receipt and handed it to me, no eye contact, no words. The receipt was for around $83 which was the estimated total cost when I reserved the car so that was nice. But then the next day I got another charge for $24.01 with no explanation, no e-mail, no phone call, no nothing. What was this charge for?! The car had more gas in it when I dropped it off than it did when I picked it up. The car was clean, I even picked up some trash that was in it before I picked it up. There was no damage, I returned it hours earlier than I needed to. This was a terrible experience and I will never use Alamo again.

Cons: returning the car after office hour is a hassle. No instruction was given.

Cons: Nothing - it was great!

Cons: It was tough to find the exact place for drop-off (despite the convenient downtown location), and I'm still not sure if I navigated the drop-off protocol correctly.

Cons: "Premium" didn't seem to be an actual category when I arrived to pick up my rental. I was asked how many were in my group and then offered a camaro. When I asked for a four door sedan I was told a charger was expected within 2 hours. I chose an SUV which was okay but not what I reserved. The description of a premium car was a Chrysler 300 or similar when I booked. It was clear this was not an option when I arrived.

Cons: Picking up the care took close to an hour because the line was long and there were not enough people on staff to move through it quickly. I also tried calling the drop off location a few times to see if a slight extension was acceptable, but no one ever answered the phone.

Cons: Poor customer service and support. Overcharged by double the original quote

Cons: Initial vehicle given was faulty and had to wait for replacement

Cons: Car rental terminal is a bit far from the airport terminal which have to take shuttle bus to the terminal ... it takes a little bit more time before you need to get in to the terminal

Cons: Off site dropoff for airport but that is not the fault of National.

Cons: I was charged extra $122 in taxes and fees even though my rental agreement with Eurocar said "due at the counter 0" Dropped off car 20 days ago and still didn't get my deposit as well as 1 day refund as I returned the car earlier