Flight delayed by one day and everything was so disorganized by the airline.
All the food seemed to have onions. I don't eat onions. Anyway, everything else was great. The biggest downside was the underpricer company that purchased the tickets from ANA. Underpricer never provided the United Airlines booking number. ANA was a code share and all our flights were on United. I finally was able get booking numbers from Ujuted on X. They saved me from the upsales underwriter tried to saddle my wife and me with.
The crew was amazing, really friendly and efficient. One of the best flights I have ever been on. They made the long flight comfortable and I noticed there were two birthdays on the flight. They gave to customers birthday cards and wished them a happy birthday. That was very nice to see.
That food is absolutely disgusting. Bring your own meals because the food not only smells fowl but tastes even more so. Jesus, I’d rather just eat a protein bar.
The staff are very kind ,friendly and helpful .This is my first time flying with ANA and surely will fly again.
My wife and I liked everything except the cold breakfast
My wife and I liked almost everything about ANA except for the economy seat space and the cold breakfast (croissant which seemed to just come out of the fridge)
When booking the flight i picked it because it said flying with ana even on our e-ticket as well but I showed up to the airport and I flew with united. I have flew with both airlines before and I prefer ana for the food quality and comfortable. So I was disappointed in that outcome and felt the food gave me minor ibs. The whole thing was missing leading with not getting what I thought I was paying for. Felt a bait and switched. Do not have confidence in using this app in the future trips
This was a large plane with an upper deck. It seems like business was upstairs. If it was a US airline then I would say I sat in economy plus, but I think it was just economy. Though since ANA would not allow me to choose seats for the price it may have been plus. Lots of movies to choose from, and good service.
Thankful for the staff who provided blankets cause the plane was quite cold and no way to adjust the airflow in the seats next to the bathroom.
for a such long and tiresome flight with halt of 10 hrs. during night Indigo should provide night stay arrangeement to such transit passengers we both are senior citizens of nealy 75 with some diability. any responsible air line should provide such arrangements.
First experience with JAL so was okay to pretty good. 10 hour flight in premium select seat. . Seats in that category should be better than pretty good. Seat pan a little short for tall people but plenty of leg room; I think JAL in process of new planes? Also, — they could have offered a bit more water throughout flight and meals not the greatest. That said, certainly 200 percent better than a very recent AK Air International flight in similar cabin class in comfort and meals.
It's a domestic flight, but still the JAL quality shone through. The crew were polite and helpful and even prepared little gifts / souvenirs for the children on the flight, and everyone got a simple drink. The free wifi for entertainment on the personal device was also a great boon, and the shows surprisingly decent. Would recommend.
We ordered for non vegetarian Hindu meal but instead they served us vegetarian Hindu meal. That was also not good. It was very annoying and aggravating. Hope our return from Tokyo to jfk on March 27 same is not repeated. Caterar should understand difference between non vegetarian Hindu meal and vegetarian Hindu meal.
Allow gold card holders (Group 1) to board with their guest like other One World carriers do
Checked baggage process is confusing and time consuming especially when checking oversized bags. Very slow agents didn't help.
The seats are significantly more comfortable than US airlines and the staff are much friendlier. The food is also much better, as they are particularly accommodating to any dietary restrictions.
The team members are extremely attentive to make sure you have the best experience.
Seats in "Premium Economy" were noticeably more comfortable than those in "Economy" and worth the price. My only reservation is that the foot rest did not go higher up. If it did, it would have made the seat much more comfortable.
Could had been better if they include in their menu some western food.
Flight was on time. Boarding was smooth. Flight attendants were friendly and efficient. Entertainment system was broken for all passengers on the left side of the aisle. I would prefer if meals were not served on red eye flights. No one should need to dine at that time and it is disturbing for those passengers trying to sleep.
Terrible. Out flight was delayed for 21 (twenty one) hours. United is a joke.
Impressed with the service despite turbulence because of the weather. Both flights arrived before their scheduled times.
Breakfast was not loaded at SFO due to catering company change. Seems like a major airline at a major hub would have thought of something else or warned passengers to pick up food before boarding a 3 hour flight.
I always appreciate when everything is on time! In this flight you have a short connection and it could be stressful , but is was easy and fast. They even ask people to wait so the ones that have a short connection could leave before. It was the fist time that something like this happened.
The schedule to Moline changed 5 times. The gate changed 6 times. That is a pathetic way to run an airline. No wonder that no one in our company flies on United Express to or from Moline. Changes happen most of the time. I learned my lesson on this trip…never again!
They switched out gate from terminal 1 to terminal two ten minutes before boarding. So we had to make a 20 min crazy fast walk to a different terminal. Then we boarded the plane and waited for over 40 minutes until push back. Brutal
Very good - being handicap it was very hard for me in a center aisle bulkhead seat that Zi was assigned think it was 29-G as I had a hard time opening the entertainment screen and tray table. 30-G would have maid it easier. I was assign 29-G as it was the only handicap seat without being charged even though I was handicap (disability)
All male crew was just too woke for me. I felt like a sardine. I will never take a window seat or the rearmost seat again. I booked early and did not pay for seat selection and that was a mistake. The security at IAH was atrocious. I was violated and radiated as I was in a hurry to connect to my other flight. I may have lost items under the seat in front of me that I couldn't see nor bend over to look.
Well, this is my second flight from THE first one that I took and this one was from Manila to Guam. The flight was comfortable. I did end up in first class. However, I had to fight for it a little bit, but when I went to Guam, I had to stay an extra night there, which was accommodated by united Which I'm pleased for that. The only thing that I have to say is when a situation happens with a cancelation. And you got first class guests very important that you accommodate and make sure that they have their flights before everybody else does, because we pay big money for the service and it is not cheap also. Take note There are things that we have planned as well. So this kind of damaged the tail end of my vacation, which I lost out in $2500 worth of car rentals hotel fair in Honolulu, Hawaii. I'm really hoping that I can be reimbursed at least that money from the insurance that I have on the trip through united. I will be submitting that in as well. When I'm back in the United States, because I'm currently in Guam. Staying good night. I'm waiting for my next flight out. For tomorrow morning..
Everything was great, clean plane and washrooms. Flight was on time, excellent boarding process
I think overall both Air Canada and Air New Zealand did a good job the their flights. It is nice to have movies, music, podcasts etc to watch for the long flights. Just wish the seats were wider and had a foot rest to change my leg positions during the trips.
Or the greatest and it ended up picking us up from Chicago to Toronto not sure who was tesponsible for the 4 hr delay. United should have been properly prepared for a scheduled flight from Austin to Chicago and they were not.
The service was good ... I wondered if the stewardess was OK though as she seemed quite sad.
Boarding is a mess. The lines all jammed together and no one knows which line was for which zone. The flight was delayed and the plane taxied on tarmac for more than 30 mins before we could get off. Overall not a bad flight. But the boarding part can do better.
Flight left on time. Crew was polite and helpful. Flight arrived early at destination. Had some trouble with in-flight entertainment system (not built in to seat-back) but found a work-around. Good experience.
It was just ok, after a weather delay and had to take 3 planes in one day I asked for another cookie and she said no only one per passenger, found that a bit pity after spending my whole day in airports and planes
Air Canada business class used to be among the best among North American airlines, however it has gone downhill since the last time I flew with them. They didn't even offer any drinks prior to takeoff despite having over 30 minutes on the ground for boarding and de-icing. Once we got in the air the service was fine, however the food was lukewarm at best and just okay. The warm bread and spring mix salad was very good at least. My main complaint is they were letting economy guests use our washroom. Presumably because the Max 8 only has one in the rear. However as I was sitting in row 1 I constantly had passengers waiting in line for the toilet.
Breakfast sandwich option sold out by row 30 One flight attendant not very amicable (spoke to a few people about her)
Terrible. My brother broke his leg and couldn’t board the flight and air Canada couldn’t do anything about rescheduling his flight. Poor customer service and help all around
