Ottawa car rentals

Ottawa car rentals

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Ottawa, ON, Canada
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Ottawa, ON, Canada

Ottawa car rental information

Pick-up location Ottawa
Rental locations 68
Airport locations 13

Ottawa car rental reviews and directory

Rated no. 1
Enterprise
Best rated
8.4 Excellent (123 reviews)
14 locations in Ottawa
Enterprise
Locations in Ottawa
1003 Airport Parkway Pvt
+1 613 248 0005
Monday00:00 - 01:00
06:30 - 23:59
Tuesday00:00 - 01:00
06:30 - 23:59
Wednesday00:00 - 01:00
06:30 - 23:59
Thursday00:00 - 01:00
06:30 - 23:59
Friday00:00 - 01:00
06:30 - 23:59
Saturday00:00 - 01:00
07:00 - 23:59
Sunday00:00 - 01:00
07:00 - 23:59
1430 Youville Dr
+1 613 841 5110
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:00 - 13:00
Sunday12:00 - 16:00
1555 Michael St
+1 613 742 6433
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:00 - 12:00
Sunday00:00 - 00:00
1579 Cyrville Road
+1 613 746 2800
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday09:00 - 12:00
Sunday00:00 - 00:00
1615 Laperriere Ave
+1 613 729 4009
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday09:00 - 13:00
Sunday00:00 - 00:00
1788 Bank Street
+1 613 247 0220
Monday07:30 - 20:00
Tuesday07:30 - 20:00
Wednesday07:30 - 20:00
Thursday07:30 - 20:00
Friday07:30 - 20:00
Saturday08:00 - 16:00
Sunday13:00 - 18:00
200-2500 Palladium Drive
+1 613 595 0999
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 17:30
Saturday09:00 - 12:00
Sunday00:00 - 00:00
226 Queen Street
+1 613 232 3536
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:00 - 13:00
Sunday12:00 - 18:00
250 Vanguard Dr
+1 613 834 0935
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday09:00 - 12:00
Sunday00:00 - 00:00
2677 Bank Street
+1 613 738 2221
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday09:00 - 12:00
Sunday00:00 - 00:00
280 Catherine Street
+1 613 566 3277
Monday07:30 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 12:00
Sunday00:00 - 00:00
355 St. Patrick St
+1 613 236 3366
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:00 - 13:00
Sunday00:00 - 00:00
3788 Prince Of Wales Drive
+1 613 692 3022
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday00:00 - 00:00
Sunday00:00 - 00:00
4123 Strandherd Dr
+1 613 825 5187
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 17:30
Saturday09:00 - 12:00
Sunday00:00 - 00:00
  • 8.2
  • 8.6
  • 8.5
  • 8.3
  • 8.2
Recent reviews
6.4 Good
12 Oct 2016
Misleading - choose airport pick up and paid $50 t
Pros: Brand new car. Last car in the place and was a major upgrade from what we booked. Clean and ran great.
Cons: Selected airport Enterprise location while booking. Somehow my car was at an off-site location and cost an additional $50 to get me to my car. Apparently, their "We'll pick you up" slogan only applies to certain people, not from Enterprise to Enterprise locations only ten miles apart.
9.6 Excellent
14 Mar 2017
Pros: I received a free upgrade, and it was awesome! Very fast pickup and dropoff.
Cons: They didn't send me the receipt via mail, though they promised to do it.
10.0 Excellent
21 Mar 2017
Pros: I loved how flexible they are and how fuel efficient their cars are.
10.0 Excellent
30 Mar 2016
Very good but very busy
Pros: Staff and manger very helpful and polite with all costumers .
Cons: Waiting time on long weekend
9.6 Excellent
20 Jan 2017
Pros: The price was great.
Cons: Maybe the car could be a little bit cleaaner, inside.
8.0 Excellent
2 Dec 2015
Pros: Close by
Cons: The price was different.
10.0 Excellent
11 Jan 2016
Awesome experience
Pros: Customer Service
Cons: None
10.0 Excellent
2 Mar 2016
Perfect
Pros: The whole experience
Cons: Everything
10.0 Excellent
11 Apr 2016
tank half empty
Pros: It was super cheap and the staff was friendly.
Cons: The gas tank was half full when I picked it up and ended up returning it 3/4 full, which means they pocketed 1/4 tank of gas on my dime. I tried estimating how much gas I had to put in, but overshot.
9.6 Excellent
16 Apr 2016
Pros: Car was brand new and had every option available to humanity: heated front and back seats, heated steering wheel, sun roof, navigation. All in a compact.
Rated no. 2
National
8.3 Excellent (3 reviews)
2 locations in Ottawa
National
Locations in Ottawa
1003 Airport Parkway Private
+1 613 737 7023
Monday00:00 - 01:00
06:30 - 23:59
Tuesday00:00 - 01:00
06:30 - 23:59
Wednesday00:00 - 01:00
06:30 - 23:59
Thursday00:00 - 01:00
06:30 - 23:59
Friday00:00 - 01:00
06:30 - 23:59
Saturday00:00 - 01:00
07:00 - 23:59
Sunday00:00 - 01:00
07:00 - 23:59
226 Queen Street
+1 613 232 3536
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:00 - 13:00
Sunday12:00 - 18:00
  • 8.7
  • 8.7
  • 8.7
  • 6.7
  • 8.7
Recent reviews
10.0 Excellent
13 Aug 2017
Excellent service
Pros: They even offered an upgrade for a lower cost when we got there. Offered a GPS and ezpass for tolls.
6.0 Good
5 Aug 2018
Pros: People were nice
Cons: O had booking for 10 am, got there at 930. After checking waited 2 hr to get the car
8.8 Excellent
3 May 2019
Pros: Drop off wasnt that easy.
Rated no. 3
Dollar
8.0 Excellent (26 reviews)
1 location in Ottawa
Dollar
Locations in Ottawa
320 Catherine Street
+1 613 238 8000
Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
Saturday09:00 - 16:00
Sunday10:00 - 18:00
All Dollar reviews
Dollar reviews in Ottawa

Recent reviews

Find reviews that mention:
car was clean
pick up and drop
great car
car i reserved
car was great
picked up the car
great value
drop the car
great price
great experience
friendly staff
More
Rated no. 4
Alamo
8.0 Good (9 reviews)
1 location in Ottawa
Alamo
Locations in Ottawa
1003 Airport Parkway Private
+1 613 737 7264
Monday00:00 - 01:00
06:30 - 23:59
Tuesday00:00 - 01:00
06:30 - 23:59
Wednesday00:00 - 01:00
06:30 - 23:59
Thursday00:00 - 01:00
06:30 - 23:59
Friday00:00 - 01:00
06:30 - 23:59
Saturday00:00 - 01:00
07:00 - 23:59
Sunday00:00 - 01:00
07:00 - 23:59
  • 7.3
  • 9.1
  • 8.0
  • 8.0
  • 7.3
Recent reviews
10.0 Excellent
14 Nov 2016
Pros: customer service - friendly!
9.6 Excellent
8 Sep 2017
Excellent
Pros: The car was clean and in great condition. The drop off was quick and smooth. Pick up was fast given I had a copy of the reservation and maps were provided. Price was better than the other rental companies.
Cons: I had made the reservation through Kayak the previous evening. Alamo check out desk didn't have the reservation, but luckily I had a paper copy. After they reviewed it, pickup was quick and painless.
10.0 Excellent
5 Jan 2018
I'm back with Alamo!
Pros: Mgr. Kylie Lauzon was very helpful with my rental process and got me a car with snow tires as requested.
Cons: Everything was fine- car was fresh
8.0 Excellent
20 May 2018
Cons: Insurance too expensive
9.6 Excellent
11 Jun 2018
Cons: I wanted a smaller car but I got a Nissan Altima.
5.6 Okay
12 Jun 2018
Decent, Unlikely to Return
Pros: Car upgrade, competitive weekend price.
Cons: To extend rental for 24 hours was quoted to cost more than the entire total for previous 3 days - no flexibility to meet customer needs despite not needing the vehicle for another reservation.
2.0 Mediocre
19 Jun 2018
Closed when I arrived
Cons: I booked a car for a late evening arrival but when I arrived to pick up my car Alamo was already closed. Thankfully Avis was open and able to rent me a car
7.6 Good
28 Aug 2018
Price gouging
Cons: Price
9.2 Excellent
19 Nov 2018
Pros: Last minute decent few.
Rated no. 5
Hertz
7.6 Good (22 reviews)
7 locations in Ottawa
Hertz
Locations in Ottawa
1003 Airport Parkway Private
+1 613 521 3332
Monday00:00 - 02:00
06:30 - 23:59
Tuesday00:00 - 02:00
06:30 - 23:59
Wednesday00:00 - 02:00
06:30 - 23:59
Thursday00:00 - 02:00
06:30 - 23:59
Friday00:00 - 02:00
06:30 - 23:59
Saturday00:00 - 01:00
07:00 - 23:59
Sunday00:00 - 01:00
08:00 - 23:59
1160 Newmarket
+1 613 745 1396
Monday07:00 - 17:30
Tuesday07:00 - 17:30
Wednesday07:00 - 17:30
Thursday07:00 - 17:30
Friday07:00 - 17:30
Saturday08:00 - 16:00
Sunday08:00 - 12:00
1916 Merivale Road
+1 613 228 0330
Monday07:00 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
Saturday08:00 - 16:00
Sunday08:00 - 12:00
2600 Bank Street
+1 613 521 3294
Monday07:00 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
Saturday08:00 - 16:00
Sunday08:00 - 12:00
320 Catherine Street
+1 613 241 7681
Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
Saturday09:00 - 16:00
Sunday10:00 - 18:00
525 Legget Drive Ste 100
881 St. Laurent Blvd
+1 613 746 6683
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 16:00
Sunday08:00 - 12:00
  • 7.7
  • 7.7
  • 7.4
  • 7.9
  • 7.9
Recent reviews
10.0 Excellent
10 Jun 2019
Pros: Simple and easy rental application
Cons: Just including the information about the insurance price
10.0 Excellent
6 Jul 2019
Pros: Both the pick up and drop off were very easy. Staff on both occassions were friendly and helpful.
8.0 Excellent
4 Oct 2017
Cons: Unstaffed after hours drop in Montreal (Drummond St) was a bit hard to figure out.
10.0 Excellent
22 Feb 2018
Pleasantly Convenient
Pros: Staff were very helpful during pickup and drop off. Convenient airport location.
10.0 Excellent
5 Aug 2018
We got more than what we asked for.
Pros: When we arrived late Robert said.we will have a treat for you. Instead of a corolla we got to brand new cadilac for our vacation. It was a pleasure to drive and a major enjoyment to our holiday.
Cons: New cars have so many new controls. Took a couple of days to figure them out. The on star navigation not activated.
7.6 Good
1 Jan 2019
Couldn't find the gas gauge
Pros: With the red part at the bottom of the gauge and the hash marks at various points, and the confusing symbols for "full and "empty (Yes, I know a filled circle should be full and an empty circle empty but if you don't drive all the time and as I said, the red colour at the bottom made me think that the graph would turn red as it emptied.) Then, after reading the materials, saying the car was 8/8 full, I thought maybe the rpm thing to the left, which has 8 divisions, was the gauge. The woman who was working your counter on Dec. 24 at 7 pm when I picked up my car was phenomenal. Give her a raise and hold onto her. There were 3 of us and she handled us professionally and with friendliness that's rare these days. A++ for her.
10.0 Excellent
5 May 2019
Pros: Long hours and good cars
Cons: Accuracy of available cars, wanted a German car, got an American one instead, big difference in quality
6.0 Good
1 Oct 2019
Cons: When someone rents a GPS it should have instructions with it or the operation be explained. I could not get sound out of it and old address kept coming up. It was night time rain and it seems all the City is in Construction, and the GPS does not work very dangerous.
10.0 Excellent
15 Aug 2017
Great service
Pros: The different options. And quick great service.
9.2 Excellent
23 Apr 2017
Pros: The price is really good. The customer service was really good.
Rated no. 6
Budget
7.5 Good (12 reviews)
9 locations in Ottawa
Budget
Locations in Ottawa
1003 Airport Parkway
+1 613 521 4844
Monday00:00 - 02:00
06:30 - 23:59
Tuesday00:00 - 02:00
06:30 - 23:59
Wednesday00:00 - 02:00
06:30 - 23:59
Thursday00:00 - 02:00
06:30 - 23:59
Friday00:00 - 02:00
06:30 - 23:59
Saturday00:00 - 01:00
07:00 - 23:59
Sunday00:00 - 01:00
07:00 - 23:59
1899 Merivale Road
+1 613 288 2828
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 12:00
Sunday12:00 - 16:00
2141 Saint Joseph Boulevard
+1 613 837 9649
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 12:00
Sunday12:00 - 16:00
2150 Robertson Road
+1 613 288 1288
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 12:00
Sunday12:00 - 16:00
2273 Gladwin Crescent
+1 613 739 4231
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 16:00
Sunday08:00 - 16:00
345 Slater Street
+1 613 288 2498
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 16:00
Sunday10:00 - 16:00
38 Edgewater Street
+1 613 831 9090
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00
443 Somerset Street West
+1 613 232 1527
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 17:00
Sunday08:00 - 18:00
826 Clyde Avenue
+1 613 724 1234
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 12:00
Sunday12:00 - 16:00
  • 7.5
  • 7.2
  • 7.7
  • 7.8
  • 7.3
Recent reviews
10.0 Excellent
12 Aug 2018
Pros: Counter service excellent.
8.4 Excellent
15 Nov 2019
Pros: Getting to the rental agency and eventually to the vehicle was very convenient.
Cons: Agent was slightly confused about the fact that it was a one-way rental. After a long drive, the budget drop-off office had no bathrooms available, apparently, and I had to walk across four lanes of rush-hour traffic in the snow WITH LUGGAGE to use a bathroom at a coffee shop across the street! The agent there was aware of my obvious discomfort (made a comment to me about such) but didn't offer to hold my bags or allow me to use the staff bathroom even though I was a paying customer.
10.0 Excellent
5 Nov 2017
Centraly located & easy to use
Pros: Very nice personnel working the counter. Easy to pick up and drop off after hours. Would use them again when in the area.
10.0 Excellent
15 Oct 2019
Pros: Central drop off location, clean car
2.0 Mediocre
16 Aug 2017
Cons: Truck was the only available vehicle despite booking a small car. Massive increase in gas costs for trip. Terrible location to get to, and cost more than initial quote (thanks to USD). Back to Enterprise forever.
8.0 Excellent
15 Jul 2017
Pros: Service agent was very pleasant even in dealing with the impatient customer who came in after me and I let him deal with, because her time was WAY more important than any one else's.
10.0 Excellent
22 Jul 2017
Pros: Perfect service
Cons: American made cars.
10.0 Excellent
22 Jul 2017
Really great service, reallu great car!
Pros: I booked this car through a third party site and I was worried something would go amiss, but instead I got a warm reception from the location owner-manager, prompt service, and a really lovely vehicle that was clean and safe and fun to drive. Returning it was easy and again Bilal (I think?) was courteous and efficient. I was charged exactly the quoted price and I had a positive experience overall. I would use this company again.
9.2 Excellent
10 Sep 2018
Pros: upgraded free of charge to fully loaded vehicle...very nice
Cons: waiting for my wife to pick me up from the depot
6.0 Good
19 Aug 2018
Rip off prices
Pros: Drop off at Pearson T3 was quick and effucient.
Cons: - CDN $800 for 4 days is a rip off - no hint of additiona insurance charges until pickup - car wad a gas guzzler that i was 'upgraded' to without a choice - hatch back with missing luggage cover - not very clean upon pickup - disabled sat nav - are you guys kidding - other agencues that I've used don't do this..
Rated no. 7
Thrifty
thrifty
7.0 Good (11 reviews)
1 location in Ottawa
Thrifty
Locations in Ottawa
320 Catherine Street
+1 613 238 8000
Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
Saturday09:00 - 16:00
Sunday10:00 - 18:00
All Thrifty reviews
Thrifty reviews in Ottawa

Recent reviews

Find reviews that mention:
car was clean
pick up and drop
great car
car was great
picked up the car
compact car
drop off the car
great price
Rated no. 8
Avis
avis
6.0 Good (2 reviews)
9 locations in Ottawa
Avis
Locations in Ottawa
1003 Airport Parkway
+1 613 739 3334
Monday00:00 - 02:00
06:30 - 23:59
Tuesday00:00 - 02:00
06:30 - 23:59
Wednesday00:00 - 02:00
06:30 - 23:59
Thursday00:00 - 02:00
06:30 - 23:59
Friday00:00 - 02:00
06:30 - 23:59
Saturday00:00 - 01:00
07:00 - 23:59
Sunday00:00 - 01:00
07:00 - 23:59
1899 Merivale Road
+1 613 688 0397
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 12:00
Sunday12:00 - 16:00
2141 Saint Joseph Boulevard
+1 613 841 9955
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 12:00
Sunday12:00 - 16:00
2150 Robertson Road
+1 613 726 6596
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 12:00
Sunday12:00 - 16:00
2273 Gladwin Crescent
+1 613 288 0935
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 16:00
Sunday08:00 - 16:00
345 Slater Street
+1 613 232 2847
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 16:00
Sunday10:00 - 16:00
449 Gladstone Avenue
+1 613 238 3421
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 17:00
Sunday08:00 - 18:00
5835 Hazeldean Road
+1 613 739 4430
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday10:00 - 14:00
Sunday
826 Clyde Avenue
+1 613 724 4567
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 12:00
Sunday12:00 - 16:00
  • 6.0
  • 6.0
  • 6.0
  • 6.0
  • 6.0
Recent reviews
10.0 Excellent
10 Apr 2019
Pros: After streetparking my mirror had been flopped back. Sure enough-two dents in the door - I had been side swiped. I reported to insurance and Avis Ottawa who were very calm and supportive. Returning the car, an employee immediately told me that it was old damage. Honest and clear service.
2.0 Mediocre
25 Feb 2019
Cons: The rental place was supposed to open at 8 A.M. (as was indicated on their own front door), which was when my pickup was arranged for. I got there at 8:05 A.M. and waited until 8:25 A.M. until I had to find other arrangements to get to my appointment because no one showed up.
Rated no. 9
Europcar
europcar
6.0 Good (2 reviews)
4 locations in Ottawa
Europcar
Locations in Ottawa
305 Cumberland Street
+1 613 232 2277
Call 6136679394 For Disc Shuttle
+1 613 667 9394
Go To Discount Automate Kiosk
+1 613 667 9393
Please Go To Discount Counter
+1 450 372 0941
  • 6.0
  • 6.0
  • 6.0
  • 6.0
  • 6.0
Recent reviews
2.0 Mediocre
7 Aug 2017
Didn't Happen
Pros: Nothing
Cons: The fulfilling agency lost my reservation. I went off in my own to find a rental.
10.0 Excellent
28 Dec 2017
Great experience with Discount
Pros: First time with this rental firm and I'll be back Quick pick up at airport Friendly efficient staff Great car
Rated no. 10
Routes Car & Truck Rentals
5.1 Okay (12 reviews)
1 location in Ottawa
Routes Car & Truck Rentals
Locations in Ottawa
2644 Leitrim Road
+1 613 523 3003
  • 5.0
  • 5.3
  • 5.5
  • 4.5
  • 5.2
Recent reviews
4.0 Okay
26 Jul 2017
Poor customer service and hidden fees
Cons: The customer service was sub-par and downright rude on both drop-off and pick-up. Very limited cars left when picking up so was given a much larger vehicle (rather than the economy size I had reserved) which ended up costing me more in gas. When I reserved the car, my reservation said I had unlimited mileage; however, there was a 200km per day limit, after which, I would be charged. There was also a $1000 deposit which was not disclosed at the time of reservation. Finally, the gas tank was only 3/4 full when I received the car, which made it very difficult to gauge how much gas I needed to fill when returning. I would not return to Routes, nor would I recommend to anyone within or travelling to Ottawa.
3.6 Mediocre
25 Jun 2018
Cons: They advertised Unlimited Mileage but only had 300 kms per day. I had to argue to get more kms included which was ridiculous. Pickup was slow and drop-off as well they took their sweet time, so it was a slow process both times.
2.0 Mediocre
18 Sep 2017
Bad customer service
Pros: Price
Cons: Customer service was bad I mistakenly returned the car a day late and was charged double my rental fees. No call the day before nothing. No reminder to return. All was fine but upon returning customer service was bad again.
2.0 Mediocre
21 Oct 2017
Worst costumer service
Cons: I tried to contact this company a week before my rental to figure out some of the details (where they were located, how to get there, etc.?). I sent them an email on a Wednesday. On Monday I still hadn't heard anything so I called their 1-800 number. I was told on the phone that they couldn't help me because I had already put in an email request. First of all, it should not take 5 days to respond to an email. Secondly, if it does take 5 days to respond to an email when someone calls you should have the ability to help! I promptly cancelled my reservation. Three days later I finally received an email back.
9.2 Excellent
1 Nov 2017
Pros: No hassle getting the rental, and not that far from the airport. Overall a good rental experience. I would rent again from this company. I was surprised that the gas tank was not full, only5/8 of a tank but I did not have to bring it back full. Only with the same amount of gas that they had in it
2.0 Mediocre
18 Nov 2017
Cons: They lie .They gave me unlimited But they charge me for 200 km Very bad company
10.0 Excellent
3 Dec 2017
Excellent Service and Value
Pros: I was very impressed with the service, friendliness and professionalism of the business. It was fast, simple and easy. I wad picked up at the airport and brought to my car. It was an upgrade, beautiful Nissan Pathfinder with all the bells and whistles. I had to drop the car off quickly and it took them 1 minute to process my paperwork and then I had a private ride to the airport right to my gate. The whole experience was five star. Thank you Routes!
Cons: There is nothing negative to say. It was honestly amazing!
2.0 Mediocre
8 Dec 2017
poor communication and service
Pros: nothing
Cons: The order confirmation said the location would be open until 11:30pm. They weren't and instead closed at 10pm. I was left stranded at the airport without a car. I had to take a taxi to my hotel. The next morning, I had to demand they pick me up and bring me to the location (which they did, but on their schedule, not mine.) Once I finally got to the rental counter, although I was able to PAY the FINAL bill with a debit card, I could not rent (credit card hold) with a debit card. They wanted a $500 (!) hold in order to rent a $90 car rental. I couldn't use my debit cards, so I asked to split the $500 across 2 credit cards. They couldn't do that either (not sure if it was incompetence or policy). I left without renting a car, angry, frustrated and going to their competitor.)
6.0 Good
8 Mar 2018
Not the best Rental service for short term rentals
Pros: The only good thing I can complement on Routes sevices was the receptionist I encountered with. No pick-up or drop-off is offer unless you're going to the YOW airport. The vehicle that I had smelled like smoke but yet they indicated no smoking in their vehicles. I'm a non-smoker so I was bothered by this. The price quote from kayak.com was different from what was presented at their office during pick-up and I their policy is to make a $1000 deposit which I found was outrageous for a two days car rental. I inquired about the discrepancies between the car rental price on kayak.com and in their system. To make the long story short, I ended up getting the price quote on kayak.com. I don't think I use their services again in the future. I'm still waiting for my deposit to be returned to my credit card.
Cons: No pick-up or drop-off offered, $1000 deposit for a two days rental, and the vehicle had a cigarette smell in it.
8.4 Excellent
17 Apr 2018
The company staff was excellent
Pros: Pickup and dropoff was easy and smooth. The shuttle from the airport was excellent and staff was very friendly and helpful.the vehicle was next to new and very clean.
Cons: I reserved a compact but none were available so I was given a jeep wrangler. The vehicle itself was next to new and very clean but was uncomfortable and was a beast on gas. I spent almost as much on gas for the 3 days I had it as I did for the rental. Would like if they had more compact cars available
Rated no. 11
Ace
3.2 Mediocre (4 reviews)
4 locations in Ottawa
Ace
Locations in Ottawa
1749 Bank Street
+1 613 667 9394
Monday08:00 - 16:30
Tuesday08:00 - 16:30
Wednesday08:00 - 16:30
Thursday08:00 - 16:30
Friday08:00 - 16:30
Saturday08:30 - 13:30
Sunday09:30 - 11:30
200 Tremblay Rd
+1 613 667 9394
Monday08:00 - 16:30
Tuesday08:00 - 16:30
Wednesday08:00 - 16:30
Thursday08:00 - 16:30
Friday08:00 - 16:30
Saturday08:30 - 13:30
Sunday09:30 - 11:30
305 Cumberland St
+1 613 232 2277
Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday
Sunday
3347 Fallowfield Rd
+1 866 310 2277
Monday08:00 - 16:00
Tuesday08:00 - 16:00
Wednesday08:00 - 16:00
Thursday08:00 - 16:00
Friday08:00 - 16:00
Saturday
Sunday
  • 2.5
  • 4.0
  • 5.0
  • 2.0
  • 2.5
Recent reviews
3.2 Mediocre
27 Jul 2018
Bad service
Pros: The comfort of the vehicle.
Cons: I reserved a car 3 months in advance and had to wait 3 hours for a car. We waited over an hour for a ride from the airport. We actually had to ride a city bus part of the way because we could not get a hold of anyone at the rental office. This was the worst car rental experience we have ever encountered. I would strongly encourage others to not use this agency.
5.6 Okay
27 Jul 2017
Car was excellent, service was OK, price was high
Pros: The car was almost brand new, clean and in excellent conditions. We got some discounts because of the poor service.
Cons: We were forced to book the car from the "airport office" because there was not another option from the website, even though the office itself in 20 min from the airport and we actually live 5 min from the office and just walked there; for this we were charged more than $60 ("premium location fee"). When we arrived at the office the type of car we booked (medium SUV) was not available and they had to bring one from another location. After making us wait for more than an hour they showed up with an off-road vehicle! Not exactly out choice for a comfortable 1000+ Km trip with my parents. Since there were other people in our same waiting situation but with different needs, they proposed us to switch car. So after another half an hour waiting they provided us with a higher class SUV. At least they offered us some (small) discount for the time we had to wait and for the extra gas-consumption of the bigger car we got.
2.0 Mediocre
28 Dec 2017
Overbooked and no Cars Available on Christmas Eve - Booked Car Nov 11
Pros: Nothing
Cons: The fact that when I called your booking agent they said they only did booking nothing they could do and that it was Quote "my problem" ... This Discount location was ill prepared, I went there and they had a long waiting list that they could not provide cars for. I waited and kept pushing and eventually go a much smaller car .. however you need to do better this sucked... most people took the situation as just too bad for them ... my pushing eventually got me a car but it was horrible
2.0 Mediocre
2 Jan 2018
Rental car was not available upon arrival.
Cons: My flight was delayed so I was an hour late for rental pick up. Upon arrival I was told that my rental was given to a walk in customer and that they did not have a vehicle for me. I had to take a taxi to Budget for a rental. I would not recommend ACE.
Discount Car & Truck Rentals
discount
6 locations in Ottawa
Discount Car & Truck Rentals
Locations in Ottawa
1749 Bank Street N
200 Tremblay Rd
305 Cumberland St
3347 Fallowfield Rd
475 Chemin Mc Connell
+1 819 282 1521
Ottawa airport
+1 613 667 9393
keddy by Europcar
keddy
4 locations in Ottawa
keddy by Europcar
Locations in Ottawa
** Please Go To Discount Counter **, 3347 Fallofield Road, Kingston
+1 888 412 3734
305 Cumberland Street, Ottawa
+1 613 232 2277
Call 613 667 9394 For Shuttle To- Discount// 1749 Bank Street
+1 613 667 9394
Go To Discount Automate Kiosk, Inside The Via Rail 200 Tremblay Rd, Ottawa, K1G 3HS
+1 613 667 9393
Sunnycars
sunnycars
2 locations in Ottawa
Sunnycars
Locations in Ottawa
1003 Airport Parkway Private
226 Queen Street
NU Car
nucar
1 location in Ottawa
NU Car
Locations in Ottawa
2644 Leitrim Rd.
+1 613 523 3003
Monday08:00 - 20:00
Tuesday08:00 - 20:00
Wednesday08:00 - 20:00
Thursday08:00 - 20:00
Friday08:00 - 20:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00
Payless
payless
1 location in Ottawa
Payless
Locations in Ottawa
1255 Johnston Road
+1 613 739 4430
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 12:00
Sunday
189 travellers who rented a car in Ottawa gave the car agency they used an average rating of 7.9

Car rental locations in or near Ottawa

When to book a rental car in Ottawa

Average daily price per month
Car hire prices as pick-up date approaches
-1 day
-2 days

Top tips for renting a car in Ottawa

  • Canada’s capital is an evergreen city that is overflowing with spectacular parks and gardens. Ottawa is located along the Ottawa River and is connected to the Rideau Canal, providing extensive opportunities to get outside and enjoy the wonders of nature. Renting a car will give you unrivaled access to the glorious hiking trails of Gatineau Park while also allowing the time to take in the significant cultural arts attractions, such as the National Gallery and Canadian Museum of History. If you are planning to attend an Ottawa Senators ice hockey match, renting a car is the best option since Canadian Tire Center is more than 25 km (15 miles) from the downtown district.
  • Ottawa Macdonald–Cartier International Airport (YOW) is located approximately 11 km (7 miles) from downtown and you will be able to arrive in just over 20 minutes of driving. hire companies Alamo, Avis, Budget, Hertz, and Enterprise have their counters located on Level 1 of the parking facility, directly across from the baggage claim area.
  • Since the expanse of parklands and outdoor activities lends Ottawa to be an optimal location for bike riding, so be vigilant while driving and remember to check blind spots regularly. Turning right at a red light is legal in Ottawa unless otherwise indicated by signage; however, always remember to stop at the intersection and ensure the road is clear.
  • Ottawa and the surrounding areas of Ontario are well known for the heavy amounts of snowfall they often get during the winter. If you are planning to travel during this time of the year you will witness some beautiful frozen lakes and scenery; however, be extra cautious while driving. It is important to regularly check weather reports which will provide information on road conditions and safety. When driving on icy roads, remember to reduce speeds and allow more braking time and space than you would in normal conditions.
  • Book your rental car in Ottawa at least 4 weeks before your trip in order to get a below-average price

FAQs about renting a car in Ottawa

What is the best rental car company in Ottawa?

Based on ratings and reviews from real users on KAYAK, the best car rental companies in Ottawa are Alamo (8.7, 6510 reviews), Enterprise (8.5, 13104 reviews), and Avis (7.6, 2254 reviews).

How can I find car rentals near me in Ottawa?

Take a look at our extensive car rental location map to find the best rental cars near you.

What type of car is recommended for driving in Ottawa?

If you are planning on traveling during the warmer months, a standard sedan such as a Toyota Corolla or Hyundai Elantra will adequately provide you with the capacity to explore any of Ottawa’s attractions. A Toyota RAV4 or similar four-wheel drive will better suit driving demands during the snowy season, offering more traction with the icy roads.

What's the speed limit in Ottawa?

Throughout the state of Ontario, the speed limit in urban areas such as residential or commercial roads is 50 km/h (31 mph). Be wary of school zones as the speed limit decreases to 40 km/h (24 mph). Freeways can range from 80 km/h (49 mph) to 100 km/h (62 mph), depending on the location and lanes available, so it is best to always check the indicated signage.

How are gas prices in Ottawa?

Expect to pay approximately $9.74 Canadian Dollars per liter of gas, which is equivalent to approximately $2.96 USD per gallon. This is slightly above the American average but is relatively low when compared to bordering Canadian states such as Quebec.

Where are the best places to park in Ottawa?

In the heart of downtown, the City of Ottawa has a public underground parking lot situated at City Hall which costs only $2 CAD ($1.50 USD) per day on the weekends. It is recommended that you park here and explore the downtown area by foot if you happen to be visiting on the weekend. If you plan on visiting the National Arts Center, enter after 4 pm for unlimited parking for only $11 CAD ($8 USD).

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