Misleading - choose airport pick up and paid $50 t
Pros: Brand new car. Last car in the place and was a major upgrade from what we booked. Clean and ran great.
Cons: Selected airport Enterprise location while booking. Somehow my car was at an off-site location and cost an additional $50 to get me to my car. Apparently, their "We'll pick you up" slogan only applies to certain people, not from Enterprise to Enterprise locations only ten miles apart.
14 Mar 2017
Pros: I received a free upgrade, and it was awesome! Very fast pickup and dropoff.
Cons: They didn't send me the receipt via mail, though they promised to do it.
21 Mar 2017
Pros: I loved how flexible they are and how fuel efficient their cars are.
30 Mar 2016
Very good but very busy
Pros: Staff and manger very helpful and polite with all costumers .
Cons: Waiting time on long weekend
20 Jan 2017
Pros: The price was great.
Cons: Maybe the car could be a little bit cleaaner, inside.
2 Dec 2015
Pros: Close by
Cons: The price was different.
11 Jan 2016
Pros: Customer Service
2 Mar 2016
Pros: The whole experience
11 Apr 2016
tank half empty
Pros: It was super cheap and the staff was friendly.
Cons: The gas tank was half full when I picked it up and ended up returning it 3/4 full, which means they pocketed 1/4 tank of gas on my dime. I tried estimating how much gas I had to put in, but overshot.
16 Apr 2016
Pros: Car was brand new and had every option available to humanity: heated front and back seats, heated steering wheel, sun roof, navigation. All in a compact.
Pros: Good selection of vehicles, vehicles were clean, and checkout process was painless. Productive staff. Descent value for $, much cheaper than at-airport locations.
Cons: Not all cars have winter tires, which isn't acceptable in February. Strange requirement to post the last gas fill up receipt to windshield when returning the car - why should I trust you if you won't trust me?
Hard to find the office.
2 May 2017
First time renter, excellent service!
Pros: When I got to the counter, the man at the desk was more than happy to answer any of my questions. I knew being only 21 I'd be charged more than I was quoted on Kayak, but the final price wasn't horrible sticker shock. The car was new, pristine, and fuel efficient; I drove to Toronto in an SUV on one tank, and still had about 1/4 a tank left. The employee even helped show me how to put the seats down, and start the car (as it was a push to start, something I'm unfamiliar with)
Cons: Absolutely no complaints whatsoever; staff was attentive and helpful.
1 Jun 2017
Cons: I paid double the amount than was advertised on Kayak, the image on screen showed a Nissan Duke, but on arrival we were provided with a tiny car that wouldn't fit 5 people in it. We then had to pay an extra $20, and an extra 20% on the advertised price as a deposit. Return desk in Toronto was impossible to locate, and the man at the desk was very unhelpful.
20 Jun 2017
Cons: The cars trunk wont lock, it was broken, this made the experience far less comfortable than we expected.