Pros: Car was clean and comfortable. Glasgow airport is fairly simple to get in and out of car rental area.
Cons: Upsaling left and right - apparently prepurchasing the insurance with Kayak was insufficient. Also some how the model car we were upgraded to didn't have GPS so yet another upcharge.
The reservation was for ~$150 online, final charges were nearly $450!
8 Jan 2017
Terrible customer service at Glasgow
Cons: Guy at counter rude. Woman at parking lot lied about petrol tank level.
6 Jun 2016
Pros: The car was good and quite new. The counter was helpful.
Cons: The price was very much more expensive than what I have seen in Kayak advertised. Not value for money, should have reflected when I booked in Internet.
Cons: When you use a debit card you have to provide two recent utility bills or other prrof of address. That can be challenging for someone from abroad. Was resolved through use of internet and electronic bills, but caused a delay.
24 Jan 2017
Aim to please!
Pros: Friendliness of staff - seems like they have had some training in US customer service
Cons: My rental car had issues so had to find an alternative car. But not such a big deal really.
Staff all wanted to shake hands - must be a new training thing - unnecessary in my opinion.
10 Sep 2016
Didn't have the specific car requested but got an
Pros: Requested a Nissan Pathfinder for third row of seats. Its not a car enterprise UK carries in their fleet anymore so they offered us a SEAT Alhambra people carrier (mini van) for same price. We had it for 18 days and it was a great car for the money. Wish they had them in the U.S.!
Cons: The person at the desk refused to give us the car when we landed, saying that we had to wait for four hours in the airport or forced us to be charged an extra $150.
12 Oct 2016
29 Oct 2016
Pros: Easy drop off
Cons: When we dropped off our car we informed the guy inspecting the car of the absolute horrible GPS and the windshield wiper fluid that smelt like cat pee. He just said oh, okay! Then he started the car and used the windshield wiper fluid and said "yep, it stinks" and then handed us out receipt and walked away!
Pros: Easirent agents were friendly and extremely helpful in explaining insurance options, helped us (Americans) get oriented to traffic patterns and customary road signage. Airport pickup was timely, pleasant, and easy to connect with. Dropoff hours are very flexible. Completely hassle-free and a good value. We would repeat this experience again in a heartbeat.