Pros: It was super fast to pick up and drop off - no wait at all.
21 Dec 2016
Pros: I like everything from the young lady who gave me the car, and some suggestions of good restaurants, to Mr. Green who help me track down my GPS I left in the car.
Cons: Nothing everything was perfect.
18 Oct 2015
Pros: I had a late flight, and the attendant could not have been more patient and helpful.
19 Oct 2015
Cons: It had been smoked in before.
2 Nov 2015
Cons: very unprofessional check in counter representative. No 'choose your own car' at RIC airport.
18 Nov 2015
Pros: We really appreciated the customer care we got and the upgrade.
Cons: Jeep Patriot has very poor pickup.
21 Nov 2015
They said a Jetta we got a Ford
Pros: Good customer service, easy pick-up, when we booked on Kayak it said Jetta or something similar. Didn't see a single Jetta in the parking lot...otherwise everything was smooth.
5 Dec 2015
Worked out well
Pros: Everything worked out as advertised. Same price, same terms and free car upgrade (they were out of the class I reserved).
Cons: A bit of a long line to check out the car but otherwise e erythromycin worked out well.
23 Jan 2016
Pros: Due to weather and airline flight cancellations I had to turn the car in a day early and at a different location. Alamo handled it beautifully. I thought there might be a penalty. At first I was told there would be no additional charge. When I turned the car in there was actually a reduction in charge.
I always refuel the car before turning it in, but being close on my flight time and not seeing a service station, I had to turn it in needing fuel. That was handled at a reasonable rate - I think.
25 Jan 2016
Easy drop off
Pros: Drop off was quick and easy, what else can I say.
Pros: Although the initial process of renting a car was quite rigid and impersonal with all of the questions and legalities the actual pickup of the rental vehicle was a nice experience. The car that had been assigned to me had been smoked in by a previous renter and was sweetly covered up by a deodorizer. I asked if there was another car that I might use instead and the rental agent apologized for the odor and quickly changed the vehicle to one that had the same gas mileage and was not smoked in. I appreciated her understanding and kindness and the flexibility she used to get me on my way quickly. And drop off went so well I had to ask the agent if they needed anything else!
25 Jan 2016
Budget price gauged on SUV rental rates during wor
Pros: Got car I wanted.
Cons: They priced gauged due to 2016 Blizzard that hit Richmond. Normal rate for mid-size SUV is about $70 - $90 here at most. They charged $205 because they could. Had to transfer my daughter to new hospital, so I had no choice. $732 for 3 days of rental. Disgusting. Taking advantage of people in a time of crisis.
22 Feb 2016
Pros: Price can't be beat- Rental desk a bit slow, but car was fine and process good.
Car needed ez-pass...but told it was so new, they had not installed it yet. It was a bright yellow Kia...easy to find in a parking lot.
17 Apr 2016
Couldn't give me a car
Cons: My flight arrived at 11:15pm, I had a car reserved for 11:30. When I got to the rental car desks, the Budget one was closed and no one was around. I called Budget and was told that due to a SCHEDULED system update, I would have to wait 2 hours before I could get a car. After traveling all day, who wants to wait until 1:30am to get a car that they had already reserved?! Terrible service and I will not be using Budget again.
19 Apr 2016
Pros: quick check in, clean car, quick return
Cons: It would be good to have someone go over the features of the car, or have a 'quick start' sheet in the glove compartment.
27 Jun 2016
Forced to upgrade $$ to a car I already reserved.
Pros: The car itself was clean and nothing was wrong with it. Picking up and dropping off is always a very easy thing at my local airport, no complaints there
Cons: I had reserved a Full-Size which even shows a Ford Fusion as the selection, which is what I wanted. I get to the counter and the lady tries to shove me into a car that is normally a step smaller and when I specifically requested a Ford Fusion she said it would be more money to upgrade. No, I'm not upgrading, I want what I reserved.
BUT...she made me upgrade and it cost me more money like always. This is also after she tried to get me to upgrade to a vehcile $145/day MORE than my reserved car which was a TOTAL of $89 for 3 days.
17 Jul 2016
16 Aug 2016
Ban the Toxins
Pros: I'm not one that is ordinarily troubled with odors and smells, but whatever agent was used to clean/freshen the car I was given should be banned. My hair, clothing, personal affects reeked of it hours after I'd returned it and my nostrils burn still. Never again!
Cons: Almost was downgraded due to vehicle availability.
12 Apr 2016
Cons: Car had damage which I did not see when picking up car due to lighting in parking garage. Since no one from rental agency did pre trip, I was concerned I would be blamed for damage upon drop off. I was not charged, but a pre and post trip assessment should be conducted with agency and customer. I will use Payless in the future based on value.
13 Jun 2016
Pros: Fast service.
Cons: I forgot my car charger.
19 Jul 2016
Cons: The phone charger didn't work
22 Jul 2016
Pros: The car itself was an excellent, pleasant experience. Enjoyed the high mpg fuel economy. Reliable, efficient. Pick up & Drop off was easy.
Cons: The price quoted online was not total. There were about $100 in extra fees which were not thoroughly explained. I absolutely could not get ahold of an employee on the phone. I was hung up on when I called the 800 number and began to make my inquiry. I had been calling Payless multiple times a day to try to catch them at a less busy time - no answer. I was put on hold for over 20 mins when calling the Avis sales desk that I knew was next door, after being transferred to Payless, saying that Payless was quite busy. In the end, I returned car a day early & final payment was still $30 over online price quote.
At least high fuel economy was great.
10 Oct 2016
Cons: I feel betrayed because I was overcharged for this rental. My total reservation cost including taxes, fees and surcharges was supposed to be $80.66. Instead, I was charged $102.63. This was my first time using Payless and I am disappointed due to an unacceptable experience.
15 Nov 2016
Payless Screwed me on the fine print! Watch out fo
Pros: Decent car.
Cons: My agreed upon contract price was $103 dollars. However, when I turned in the car the bill was $155. To my surprise, I was charged for Road Hazard $24 and Fuel Service $22 additional. I was unaware I had agreed to either of these options. They did take off the fuel charge since the car was full when I returned it but they did not adjust the Road Hazard. WATCH THE FINE PRINT WHEN YOU INITIAL ALL THOSE SPACES. Shame on me but I've never had a problem being incorrectly charged for additional services and I am a frequent renter. Approx 10 times per year. I should have stayed with Alamo. Never a problem with them.
24 Nov 2016
No one at counter
Pros: Type of car. Return went good
Cons: When I came to pick up the car, even though I was early, the people went home for the day. They told a fellow Avis worker that they didn't have anymore rentals. I booked mine the day before! The Avis employee was lucky to be able to get into the Payless computer to complete my pickup.
7 Dec 2016
My rental agent in Richmond was a wonderful person
Pros: Thank you Payless for having such wonderful employees, wonderful cars, and wonderful customer service. Ya'll are really awesome in my book, and I'll recommend you to ALL my friends! :) Happy Holidays!
13 Dec 2016
Warning! Can only drive to adjacent states
Cons: I rented the car with unlimited mileage to drive from Virginia to Georgia, but once I read the fine print, I discovered that the car could only be driven in Virginia or a state that touches Virginia. Cancelled immediately.
Pros: Car was cute. Seats were comfy. East to drive. They did give me a partial refund due to issues I had.
Cons: There was no wiper fluid in the front which is a safety issue. The USB port didn't work and wouldn't charge or connect my phone for the gps. It also looked like the trunk had not been vacuumed in a while and the rest of the car the dirt was just spread around like they were trying to make it look clean or using a vacuum that didn't work well.
29 Nov 2015
Cons: Agent had no power or inclination to correct the situation.
23 Dec 2015
Pros: The service
29 Mar 2016
Beware of Fuel Charges
Cons: After dropping the car off I confirmed with the agent on duty that my tank was full and even showed him the receipt from 10min prior to dropping off the car. Still got hit with a $53 fuel charge.
1 Apr 2016
Pros: Friendliness, convenience, price.
Cons: There was nothing to dislike.
12 Aug 2016
Quick and easy
Pros: Ease of getting in and out the door while in ric
15 Aug 2016
Initially poor experience, improved by the end, af
Pros: The second car, a Nissan Altima was great.
Eventually we convinced customer support to refund the second driver fee for the second week, when the second driver had left.
Cons: The fist car rented at the Richmond VA airport was a tired Camry with a pull to the left. The sales agents could not care less, and are not given any power to help the customer.
21 Oct 2016
Cons: Booked it with a different return location than pick-up. They said that would be additional.
When returning they gave me the address of the drop off location. They assumed I was in Arlington, I was in Alexandria. They need to clarify this location as the same address exists in both cities.
Got a much smaller car than I had reserved.
Will not use again. Way to expensive for what you get.
14 Nov 2016
Cons: Counter person failed to offer us an Easypass, and we did not know to ask, making navigating toll roads a hassle that it need not have been.
4 Jan 2017
Pros: Again a friendly lady behind the desk, who saw the refund information on my contract and proceeded to refund me no questions asked.
Cons: The "office" in the car return garage was closed. So we had to walk into the airport to use that desk.
Pros: different car than I reserved charged 30 dollars to replace bald tire that punctured
Cons: attitude decptive practices pore customer service
14 Feb 2017
Scammed on upgrade
Cons: The agent scammed me on an upgrade fee. Adding an additional daily charge to the rental when I never asked for it. Quite an unethical business practice.
14 Oct 2016
Pros: Good car - clean, properly full of gas, quick-enough pickup.
Cons: Nothing - it was a good experience.
30 Aug 2016
Pros: No drop off fee for one way rental
20 Oct 2016
Cons: The fact that I am being double charged on my credit card and no one at hertz cares
23 Oct 2016
Pros: Fast pick up fast return
22 Nov 2016
Pros: Service staff were very friendly and helpful. Vehicle was very clean and in excellent working condition.
29 Nov 2016
Pros: There was nothing to like about this location.
Cons: I was given a car with unsafe tire pressure levels and one of the tires blew leaving the rental lot. Completely unacceptable, the Hertz employees showed little empathy.
4 Feb 2017
Cons: When I went to the airport to pick car up, they wanted an additional $200 deposit which was not mentioned on Internet. My card was short the $200 by $18.00. They would not take an alternate payment so they cancelled the rental. I still have not received the money they charged against my credit card. I spoke to customer service and was assured I would receive a total refund in approximately 8-14 days and this simply has not happened.
15 Feb 2017
Rent for twice the price when booking
Cons: They do not accept the European Visa card, saying it is a debit card. Fortunately, I was able to change the name on the reservation with someone who lives in the United States. The price of the rental has increased (OK with that) but what was my surprise when I saw that they do not consider the amount I paid for the booking and they charge all the amount on the new card that We had produced.
What a shame!!
Pros: Easy to pick up, easy to drop off. Car drive fine and we did get bumped up to a bigger car.
Cons: It smelled horrible. Couldn't get a new one because we came in so late (late flight). Smoke smell caused headaches.
3 Sep 2016
Cons: I was billed for fuel (twice) while having returned the car with full tank, and had that corrected after a long discussion on the phone and at the drop off. A person receiving the car at your IAD location was extremely rude and inconsiderate. He should not be working for Avis.