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Richmond Car Hire

Wed 7-12 Pick-up
12:00
Thu 8-12 Drop-off
12:00
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Richmond car hire reviews and directory

Alamo
alamo
Car hire reviews:
Excellent (8.1, 30 reviews)
Car hire locations in Richmond:
1 location
Alamo
Locations in Richmond
1 Richard E Byrd Terminal Dr
+1 888 826 6893
  • 8.0
  • 8.5
  • 8.2
  • 7.8
  • 8.1
Recent reviews
10.0 Excellent
19 Sep 2016
Fast
Pros: It was super fast to pick up and drop off - no wait at all.
10.0 Excellent
18 Oct 2015
Pros: I had a late flight, and the attendant could not have been more patient and helpful.
8.8 Excellent
19 Oct 2015
Cons: It had been smoked in before.
4.8 OK
2 Nov 2015
Cons: very unprofessional check in counter representative. No 'choose your own car' at RIC airport.
9.2 Excellent
18 Nov 2015
Pros: We really appreciated the customer care we got and the upgrade.
Cons: Jeep Patriot has very poor pickup.
8.0 Good
21 Nov 2015
They said a Jetta we got a Ford
Pros: Good customer service, easy pick-up, when we booked on Kayak it said Jetta or something similar. Didn't see a single Jetta in the parking lot...otherwise everything was smooth.
8.0 Good
5 Dec 2015
Worked out well
Pros: Everything worked out as advertised. Same price, same terms and free car upgrade (they were out of the class I reserved).
Cons: A bit of a long line to check out the car but otherwise e erythromycin worked out well.
10.0 Excellent
23 Jan 2016
Pros: Due to weather and airline flight cancellations I had to turn the car in a day early and at a different location. Alamo handled it beautifully. I thought there might be a penalty. At first I was told there would be no additional charge. When I turned the car in there was actually a reduction in charge. I always refuel the car before turning it in, but being close on my flight time and not seeing a service station, I had to turn it in needing fuel. That was handled at a reasonable rate - I think.
Cons: Nothing.
8.8 Excellent
25 Jan 2016
Easy drop off
Pros: Drop off was quick and easy, what else can I say.
Cons: No problems on drop off.
10.0 Excellent
1 Feb 2016
Pros: Great staff interaction. Great car. Great price.
Budget
budget
Car hire reviews:
Good (7.0, 17 reviews)
Car hire locations in Richmond:
5 locations
Budget
Locations in Richmond
1 Richard E Byrd Terminal Dr
+1 804 222 2491
1400 North Parham Road
+1 804 740 2301
4204 West Broad Street
+1 804 254 2005
7923 West Broad Street
+1 804 217 6645
8231 Midlothian Turnpike
+1 804 330 0058
  • 6.7
  • 7.2
  • 7.3
  • 7.2
  • 6.5
Recent reviews
10.0 Excellent
27 Jul 2016
Awesome customer service
Pros: Easy check in and check out
10.0 Excellent
16 Oct 2015
Pros: Fast turn in...no surprises
10.0 Excellent
27 Oct 2015
Flexibility
Pros: Although the initial process of renting a car was quite rigid and impersonal with all of the questions and legalities the actual pickup of the rental vehicle was a nice experience. The car that had been assigned to me had been smoked in by a previous renter and was sweetly covered up by a deodorizer. I asked if there was another car that I might use instead and the rental agent apologized for the odor and quickly changed the vehicle to one that had the same gas mileage and was not smoked in. I appreciated her understanding and kindness and the flexibility she used to get me on my way quickly. And drop off went so well I had to ask the agent if they needed anything else! Thank you.
5.2 OK
25 Jan 2016
Budget price gauged on SUV rental rates during wor
Pros: Got car I wanted.
Cons: They priced gauged due to 2016 Blizzard that hit Richmond. Normal rate for mid-size SUV is about $70 - $90 here at most. They charged $205 because they could. Had to transfer my daughter to new hospital, so I had no choice. $732 for 3 days of rental. Disgusting. Taking advantage of people in a time of crisis.
8.0 Good
22 Feb 2016
richmond rental
Pros: Price can't be beat- Rental desk a bit slow, but car was fine and process good. Car needed ez-pass...but told it was so new, they had not installed it yet. It was a bright yellow Kia...easy to find in a parking lot.
2.0 Poor
17 Apr 2016
Couldn't give me a car
Cons: My flight arrived at 11:15pm, I had a car reserved for 11:30. When I got to the rental car desks, the Budget one was closed and no one was around. I called Budget and was told that due to a SCHEDULED system update, I would have to wait 2 hours before I could get a car. After traveling all day, who wants to wait until 1:30am to get a car that they had already reserved?! Terrible service and I will not be using Budget again.
9.2 Excellent
19 Apr 2016
Great trip
Pros: quick check in, clean car, quick return
Cons: It would be good to have someone go over the features of the car, or have a 'quick start' sheet in the glove compartment.
6.4 Good
27 Jun 2016
Forced to upgrade $$ to a car I already reserved.
Pros: The car itself was clean and nothing was wrong with it. Picking up and dropping off is always a very easy thing at my local airport, no complaints there
Cons: I had reserved a Full-Size which even shows a Ford Fusion as the selection, which is what I wanted. I get to the counter and the lady tries to shove me into a car that is normally a step smaller and when I specifically requested a Ford Fusion she said it would be more money to upgrade. No, I'm not upgrading, I want what I reserved. BUT...she made me upgrade and it cost me more money like always. This is also after she tried to get me to upgrade to a vehcile $145/day MORE than my reserved car which was a TOTAL of $89 for 3 days.
10.0 Excellent
17 Jul 2016
Pros: Upgrades!
2.0 Poor
16 Aug 2016
Ban the Toxins
Pros: I'm not one that is ordinarily troubled with odors and smells, but whatever agent was used to clean/freshen the car I was given should be banned. My hair, clothing, personal affects reeked of it hours after I'd returned it and my nostrils burn still. Never again!
Dollar
dollar
Car hire reviews:
Good (6.1, 9 reviews)
Car hire locations in Richmond:
1 location
Dollar
Locations in Richmond
1 Richard E Byrd Terminal Dr
+1 866 434 2226
  • 6.2
  • 6.0
  • 6.7
  • 5.8
  • 6.0
Recent reviews
6.4 Good
24 Oct 2015
Not great
Pros: Car was cute. Seats were comfy. East to drive. They did give me a partial refund due to issues I had.
Cons: There was no wiper fluid in the front which is a safety issue. The USB port didn't work and wouldn't charge or connect my phone for the gps. It also looked like the trunk had not been vacuumed in a while and the rest of the car the dirt was just spread around like they were trying to make it look clean or using a vacuum that didn't work well.
2.0 Poor
29 Nov 2015
Cons: Agent had no power or inclination to correct the situation.
10.0 Excellent
23 Dec 2015
Pros: The service
Cons: Na
3.6 Mediocre
29 Mar 2016
Beware of Fuel Charges
Cons: After dropping the car off I confirmed with the agent on duty that my tank was full and even showed him the receipt from 10min prior to dropping off the car. Still got hit with a $53 fuel charge.
10.0 Excellent
1 Apr 2016
Pros: Friendliness, convenience, price.
Cons: There was nothing to dislike.
10.0 Excellent
12 Aug 2016
Quick and easy
Pros: Ease of getting in and out the door while in ric
4.0 Mediocre
15 Aug 2016
Initially poor experience, improved by the end, af
Pros: The second car, a Nissan Altima was great. Eventually we convinced customer support to refund the second driver fee for the second week, when the second driver had left.
Cons: The fist car rented at the Richmond VA airport was a tired Camry with a pull to the left. The sales agents could not care less, and are not given any power to help the customer.
4.0 Mediocre
21 Oct 2016
Cons: Booked it with a different return location than pick-up. They said that would be additional. When returning they gave me the address of the drop off location. They assumed I was in Arlington, I was in Alexandria. They need to clarify this location as the same address exists in both cities. Got a much smaller car than I had reserved. Will not use again. Way to expensive for what you get.
5.2 OK
14 Nov 2016
Cons: Counter person failed to offer us an Easypass, and we did not know to ask, making navigating toll roads a hassle that it need not have been.
Enterprise
enterprise
Car hire reviews:
Good (7.8, 8 reviews)
Car hire locations in Richmond:
11 locations
Enterprise
Locations in Richmond
1 Richard E Byrd Terminal Dr
+1 804 222 0865
207 E Main St
+1 804 648 7612
4713 W. Broad St.
+1 804 355 7707
5105 S. Laburnum Ave
+1 804 222 2700
6109 W. Broad Street
+1 804 673 0500
6485 Iron Bridge Rd
+1 804 205 9373
7311 Hull Street Rd
+1 804 205 9000
7919 W Broad St
+1 804 346 8666
8028-a Midlothian Turnpike
+1 804 330 3030
9001 W Broad St
+1 804 217 6323
9400 Midlothian Turnpike
+1 804 560 9494
  • 7.8
  • 8.0
  • 8.0
  • 7.5
  • 8.0
Recent reviews
10.0 Excellent
8 Sep 2016
Pros: upgrade
2.0 Poor
26 Oct 2016
Rental Car location was NOT the airport
Cons: The rental location was not the airport. They had no cars. I had no car.
10.0 Excellent
6 Nov 2016
Enterprise was wonderful
Pros: Very helpful and pleasant check in person
10.0 Excellent
20 Oct 2015
Awesome, fast service!
Pros: The staff got us in a nice car within moments of arrival. As always, Enterprise is the best.
8.8 Excellent
29 Nov 2015
Pros: Car and counter person
Cons: Garage staff was fine but was on the phone for 5 minutes.
10.0 Excellent
25 Dec 2015
Great!
Pros: I was able to check my car quickly. The staff person was great.
2.0 Poor
4 Aug 2016
N/A
Pros: N/A
Cons: N/A
10.0 Excellent
18 Sep 2016
Pros: Easy service and great organization
Payless
payless
Car hire reviews:
Good (6.4, 8 reviews)
Car hire locations in Richmond:
1 location
Payless
Locations in Richmond
1 Richard E Byrd Terminal Dr
+1 804 226 8153
  • 5.8
  • 8.0
  • 7.8
  • 5.0
  • 5.5
Recent reviews
8.0 Good
2 Apr 2016
Pros: Like the vehicle
Cons: Almost was downgraded due to vehicle availability.
8.4 Excellent
12 Apr 2016
Pros: Value
Cons: Car had damage which I did not see when picking up car due to lighting in parking garage. Since no one from rental agency did pre trip, I was concerned I would be blamed for damage upon drop off. I was not charged, but a pre and post trip assessment should be conducted with agency and customer. I will use Payless in the future based on value.
10.0 Excellent
13 Jun 2016
Hodges Review
Pros: Fast service.
Cons: I forgot my car charger.
6.0 OK
19 Jul 2016
Cons: The phone charger didn't work
6.0 OK
22 Jul 2016
Staff issues
Pros: The car itself was an excellent, pleasant experience. Enjoyed the high mpg fuel economy. Reliable, efficient. Pick up & Drop off was easy.
Cons: The price quoted online was not total. There were about $100 in extra fees which were not thoroughly explained. I absolutely could not get ahold of an employee on the phone. I was hung up on when I called the 800 number and began to make my inquiry. I had been calling Payless multiple times a day to try to catch them at a less busy time - no answer. I was put on hold for over 20 mins when calling the Avis sales desk that I knew was next door, after being transferred to Payless, saying that Payless was quite busy. In the end, I returned car a day early & final payment was still $30 over online price quote. At least high fuel economy was great.
4.4 OK
10 Oct 2016
overcharged
Cons: I feel betrayed because I was overcharged for this rental. My total reservation cost including taxes, fees and surcharges was supposed to be $80.66. Instead, I was charged $102.63. This was my first time using Payless and I am disappointed due to an unacceptable experience.
3.6 Mediocre
15 Nov 2016
Payless Screwed me on the fine print! Watch out fo
Pros: Decent car.
Cons: My agreed upon contract price was $103 dollars. However, when I turned in the car the bill was $155. To my surprise, I was charged for Road Hazard $24 and Fuel Service $22 additional. I was unaware I had agreed to either of these options. They did take off the fuel charge since the car was full when I returned it but they did not adjust the Road Hazard. WATCH THE FINE PRINT WHEN YOU INITIAL ALL THOSE SPACES. Shame on me but I've never had a problem being incorrectly charged for additional services and I am a frequent renter. Approx 10 times per year. I should have stayed with Alamo. Never a problem with them.
4.8 OK
24 Nov 2016
No one at counter
Pros: Type of car. Return went good
Cons: When I came to pick up the car, even though I was early, the people went home for the day. They told a fellow Avis worker that they didn't have anymore rentals. I booked mine the day before! The Avis employee was lucky to be able to get into the Payless computer to complete my pickup.
Hertz
hertz
Car hire reviews:
Good (7.1, 7 reviews)
Car hire locations in Richmond:
4 locations
Hertz
Locations in Richmond
1 Richard E Byrd Terminal Dr
+1 804 222 7228
3601 Commerce Road
+1 804 794 2690
4112 West Broad Street
+1 804 355 3840
8021 West Broad St
+1 804 270 3436
  • 6.3
  • 7.7
  • 7.1
  • 7.1
  • 7.4
Recent reviews
2.4 Mediocre
8 Aug 2016
Pros: different car than I reserved charged 30 dollars to replace bald tire that punctured
Cons: attitude decptive practices pore customer service
10.0 Excellent
14 Oct 2016
Pros: Good car - clean, properly full of gas, quick-enough pickup.
Cons: Nothing - it was a good experience.
8.8 Excellent
30 Aug 2016
Pros: No drop off fee for one way rental
6.0 OK
20 Oct 2016
double charge
Cons: The fact that I am being double charged on my credit card and no one at hertz cares
10.0 Excellent
23 Oct 2016
Totally hreat
Pros: Fast pick up fast return
Cons: Nothing
10.0 Excellent
22 Nov 2016
Pros: Service staff were very friendly and helpful. Vehicle was very clean and in excellent working condition.
2.8 Mediocre
29 Nov 2016
Unsafe practices.
Pros: There was nothing to like about this location.
Cons: I was given a car with unsafe tire pressure levels and one of the tires blew leaving the rental lot. Completely unacceptable, the Hertz employees showed little empathy.
Avis
avis
Car hire reviews:
OK (5.1, 3 reviews)
Car hire locations in Richmond:
5 locations
Avis
Locations in Richmond
1 Richard E Byrd Terminal Drive
+1 804 222 7417
1400 North Parham Road
+1 804 754 0107
4204 West Broad Street
+1 804 254 4146
7923 West Broad Street
+1 804 270 0888
8231 Midlothian Turnpike
+1 804 272 1476
  • 4.7
  • 5.3
  • 5.3
  • 5.3
  • 4.7
Recent reviews
6.0 OK
12 Jul 2016
Pros: It was clean.
Cons: Did not have a full take when picked up
3.6 Mediocre
11 Aug 2016
Smoke Smell
Pros: Easy to pick up, easy to drop off. Car drive fine and we did get bumped up to a bigger car.
Cons: It smelled horrible. Couldn't get a new one because we came in so late (late flight). Smoke smell caused headaches.
5.6 OK
3 Sep 2016
Cons: I was billed for fuel (twice) while having returned the car with full tank, and had that corrected after a long discussion on the phone and at the drop off. A person receiving the car at your IAD location was extremely rude and inconsiderate. He should not be working for Avis.
Thrifty
thrifty
Car hire reviews:
Excellent (8.6, 2 reviews)
Car hire locations in Richmond:
1 location
Thrifty
Locations in Richmond
1 Richard E Byrd Terminal Dr
+1 877 283 0898
  • 8.0
  • 9.0
  • 9.0
  • 8.0
  • 9.0
Recent reviews
9.2 Excellent
28 Nov 2015
drop off
Pros: Simple, and very friendly service person
Cons: Had to drop off the car and then walk inside to someone at the counter
8.0 Good
24 Oct 2016
Pros: Easy to drop off and pick up.
Cons: It took almost an hour to go through the paper work and then finally get the car. That seemed to be long. There must be a way to shorten that time.
National
national
Car hire locations in Richmond:
1 location
National
Locations in Richmond
1 Richard E Byrd Terminal Dr
+1 888 826 6890
Rent-A-Wreck
rentawreck
Car hire locations in Richmond:
1 location
Rent-A-Wreck
Locations in Richmond
8410 West Broad St.
8043082624
Sunnycars
sunnycars
Car hire locations in Richmond:
1 location
Sunnycars
Locations in Richmond
1 Richard E. Byrd Tr Dr Ste 115
84 travellers who rented a car in Richmond gave the car agency they used an average rating of 7.3

Car hire locations in Richmond

Car hire near Richmond

Richmond
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