Cons: Prices were not as advertised. Required insurance coverage was 3x the price of the car.
12 Oct 2016
total rip off
Cons: Insurance of $32 a day upped the overall bill by 1000%!!!
18 Nov 2016
Horrible customer service
Pros: Shuttle driver to airport was friendly and fast.
Cons: We pulled up to return our car and no one came to greet us. When we went inside, the rep at the counter acted like we were a huge inconvenience. I asked to speak to her manager because the charges weren't making sense - she said her manager 'wasn't in' and that my issues were 'not her problem.'
21 Dec 2016
Beware the insurance scam
Pros: Following what I beluved to be a good deal booking through kayak with budget, I was told no insurance had been purchased, not even the lowest possible option, nothing at all. I found this hard to beluved however they were very insistent and when they came to calculate the insurance the difference was negligible between the highest and the lowest but doubled the cost of the car rental. I did not get the car I ordered although it was suitable for what I needed and the guy knew nothing about the car even telling me the fuel I needed was not the correct fuel for the car and only the man at the fuel station saved me from putting the wrong fuel in. Bad experience with these crooks.
26 Dec 2016
Bait and switch
Cons: Quoted 393 for a week and they charged over 700. Scam stay away
27 Dec 2016
Listed for $4 a day. Actually $56 per day
Pros: The car was decent quality.
Cons: When picking up the car we discovered that mandatory $32 per day liability insurance and fees turned our $44 10-day rental into a $560 10-day rental. That's a huge difference. When I told the nice man at the counter that the listing was deceptive he said that he knows: "I spend all day explaining this to people." It turns out that there was no choice - we had to pay the price or not get a car. Moreover at the last minute other car agencies were charging as much or more.
Adding insult to injury, the windshield was dangerously dirty, and the car was not full of bad as they claimed - after just three miles the guage ticked down from full to 7/8 of a tank.
My advice: go to another company, read ALL the fine print, and call to see what the actual drive-away price will be.
27 Dec 2016
BUDGET should close this location
Cons: THIS IS THE WORST EXPERIENCE I'VE EVER HAD AT A CAR RENTAL LOCATION. FOR THE HOUR AND A HALF THAT I WAITED IN LINE AND FINALLY GOT A CAR, ANY CAR, I SAW NEAR FIGHTS BREAK OUT WITH CUSTOMERS AND STAFF. NO ONE WAS HAPPY. THE SYSTEM IS NOT COMPUTERIZED. YOU ARE REQUIRED TO FILL ENDLESS FORMS AND GIVEN NO COPIES. THEN THEY INFORM YOU THAT YOU MUST PAY EXTRA FOR THEIR INSURANCE WHICH WAS $55 A DAY EXTRA. BUDGET IS DESTROYING THEIR CORPORATE NAME. I WILL NEVER USE BUDGET AGAIN AND I'M CERTAIN THAT ALL THE OTHER CUSTOMERS FEEL THE SAME. SHAME!
28 Dec 2016
The quoted price is not the real price
Pros: convenient to the airport
Cons: they charged what appeared to be an arbitrary amount for insurance of $60 per day for coverage or $38 per day for limited coverage and said it was compulsory. Additionally, they said coverage from other sources would not work. Hence, the cost per day tripled from what was quoted on the website. In addition, the car had some damage, the tank was only half full and they suggested we tip them.
29 Dec 2016
Pros: Personal VIP Service
31 Dec 2016
What a scam
Cons: Car advertised at $6 per day which was the first clue. I called Budget to see what the total price of the car was including just manditory insurance. Unbelievable- $360 per DAY !
What a scam- won't be renting from these scam artists again
Pros: Unfortunately there isn't much to like at this rental place.
Cons: The workers at the counter will raise prices knowing it's late and there isn't anything you can do about it. I would stay away if possible.
1 Sep 2016
Cons: The Kayak price doesn't include tax or insurance. Insurance is mandatory and expensive and they taxed me 35%. So don't expect the unbelievable $6/day quote you are getting. It's more like $60/day.
Dollar had a very sleazy manager that kept lowering the price when he realized we weren't interested. They're exchange rate was also almost 20% worse than the normal rate everywhere else.
He lowered it to a price that was still too high and we ended up walking next door to Budget rent a car where the service was 10 times better and they were up front about everything.
30 Dec 2016
Cons: Big surprises with Dollar Car Rental. I only used the service one day and canceled. Then I rented another 8 days a better car 1/2 the price of Dollar. I will never go back to Dollar car rental.
16 Nov 2016
Cons: The "insurance" forced on you is a scam. Happens every time... I'm not going back to Mexico again....they screw you on everything all day long!
30 Dec 2016
was ripped of
Pros: Agency told me the reservation was cancelled and then made me pay 3 times amount of money to rent car. I had a reservation for $215.00 and then had to pay $346 more. The website is incorrect. the agency was horrible and treated me poorly. The agent at Dollar in Cabo San Lucas working in the office should be fired.
Cons: The agency had terrible customer service and the web site lied about the cost of the car. The car was clean, the drop off/return was very efficient.
3 Jan 2017
Pros: New car, clean, shuttle bus to rental office came quickly.
Cons: One person checking people in, and with one person ahead of me, it took me an hour to get out of there. Car wasn't ready.. needed to be filled with gas.
4 Jan 2017
Dollar in San Jose Del Cabo is a very bad deal
Cons: Having my fare doubled for liability insurance with no notice at all from Kayak in the fare breakdown, paying for a car that should have been put to pasture 10,000 miles ago. Having Dollar look for any reason possible to charge me for damages to the car upon return. Getting hit up by Dollar employees to sign up for time share presentations on Dollar property
10 Jan 2017
Cons: Charged for scrapes that I thought were ordinary wear and tear. Also, in Mexico, you have to get insurance. Not disclosed by Dollar in advance.
5 Feb 2017
Pros: clean car
Cons: a car rental with Alamo at Cabo San Lucas Airport for 1/28/17.
We landed at the airport yesterday, In Los Cabos Mexico, and greeted appropriately at the airport by the Alamo people, and brought via shuttle a short distance to a center about 4 blocks away. We went in there were 2 total families in the van including us. We went into the Alamo rental area and were greeted nicely. We were talking to the rental person and he informed us of a mandatory liability insurance for damage to other cars, that is not included in the already purchased alliance insurance. He showed me in the hotwire small print that some international car rentals have mandatory insurance requirements that result in additional charges at the time of pick up. I also purchased the alliance insurance offered at the time of rental that has sufficed in the past when I have rented in Mexico.
My issue is that one of the people at the office then came in when we were discussing this charge of $220 for the insurance and asked if we were owners of The timeshare we are going to then the fee would be waived if we went to their timeshare at a different hotel. I am not sure how this works in general for an Alamo car rental agency but we felt the charge was now arbitrary and we ended up paying the additional $220 above our rental and the Alliance insurance. This is inappropriate and I do not think this is how a Alamo transaction and use of services is set up.
If this is typical I need to know so I am not subjected to this in the future and I will not use the services of Alamo.
19 Feb 2017
Tried to steal from me.
Cons: We ended up not needing such a big car, so we asked for a smaller rental, going from a minivan to a standard. The representative refused to give us a price for the smaller car. He wouldn't call anyone, and he wouldn't check his books. The counter person did EVERYTHING to get us in the van, so he could take us to the off site rental agency, and then we would be trapped at his rental agency. He was a scammer, and an embarrassment to Dollar Rental Car. We went to the counter two stands over, and got an extremely fair price, and rented it on the spot. Again, Dollar cannot control their desk in Mexico. I am extremely unhappy with Dollar, and will bring this up to my corporate officer in charge of rentals.
Cons: The prices offered in internet are NOT real!!!! you end up paying 3 times more. The insurance cost is excessively high! Worst experience ever! At the end we got a taxi...if you book a taxi with your hotel it will cost half the price compared to the taxis at the airport.
25 Sep 2016
Cons: very slow at the counter. No prior warning regarding Mexican car insurance
16 Oct 2016
Whatcha out for these guy!!!
Cons: What a complete bunch of lies. They promised me a weekly rental at $240, but when I arrived, I was required to have an additional $400 worth of insurance. I went with Thrifty because they are well known in The US, but they are obviously not paying attention to how their Cabo oporationot is treating their customers. I had no choice and had to continue with the rental. I had my two young daughters with me and I wasn't about to drag them around the airport looking for another rental car.
Then, to make it even sleezier, there is a time share company with an office there at Trifty that will pay your additional insurance charge on the car if you go sit through a two hour tours at one of their properties. I feel scammed.
2 Jan 2017
Cons: I was a few minutes late arriving into Cabo and they gave away my car. Absurd policy.
5 Jan 2017
Very rude staff
Pros: Very little to like.
Cons: They spoke poor English, which is understandable since it is not an a predominately English-speaking area. They took an extreme amount of time to get our paperwork filled out, and we got our keys almost 45 minutes after waiting in their hot lobby (not air conditioned well). When we returned our car, they pointed out damage on the car which we are certain was not our fault. We should taken pictures of the car at a full 360 degrees. We pointed out the damage when we picked up the car, but their employee did not mark it properly on their form. When we complained about this, their employees started becoming aggressive and very confrontational. We may have slightly raised the tone of our voices to indicate our disappointment/frustration, but they took it to another level and tried to make us feel like fools. If you are smart, please make the right decision and do not rent your car from this Thirfty location. The staff displayed terrible customer service. This may look like a deal, but it is just not worth the money or the headaches.
19 Feb 2017
Pros: My pick up was great , clean car great service
Cons: Drop off: agent horrible behavior we had to call the manager to assist us. I would highly recommend to fire him .
17 Mar 2017
Over priced old car
Pros: The car was clean and the staff extremely friendly, however someone took our luggage either intentional or by accident at their store and they had no cameras
Cons: They lost our luggage. They gave us an old Nissan Tiida and charged us around $65/day
29 Mar 2017
Cons: We showed up with a reservation costing us $141. They told us we'd have to purchase insurance there(we expected this due to Mexico law) with full insurance it was going to be $650. Too much. We asked about just liability, and they told us we could but it would be a $2000 hold on our card. After arguing with them, one guy leaned over and told us he'd be willing to work it out to be $371 if we gave him $60 in cash, which was obviously for him. Totally a scam, so we took our business somewhere else. We ended up with Budget and they were totally legit!
2 Apr 2017
Cons: Car was tiny. It was clean and economical on gas but very small.
The Agency tried to charge $2500 on my credit card and when I refused they lowered it to $500 but raised the rate by $30. I expected to pay $20/day insurance over the $3/date rental but they charged over $30/day. I know it is the Mexican rip-off.
19 Apr 2017
They said we damaged the car
Cons: We didn't damage the car, we missed a scratch on the orignals damage inspection. Then they charged us for it.
Misrepresentation of Rental Costs; Vehicle Not as Represented
Pros: Not much. Starting with the (initial) airport shuttle ("Ace badged"), which delivered me to a 35 minute wait, at the (wrong) office.
Once we took (other) shuttle, I was offered a Kia "Forte"(instead of the VW Jetta-Full Size or "similar"). My reservation stated
Then, instead of the $30.69USD, that my reservation stated, I was given a choice of $180.69USD (with a $2500.00USD "Hold", and final charge on my credit card), or $215.51USD, for an $800.00 "Hold", and final charge on my credit card.
Cons: I did not appreciate the disorganization, the need to go to (2) different office locations, the waiting in line (at each of those offices), for a total of 50 minutes, the type of car that I was rented, (i.e.smaller than the car class that I reserved), or the ("Surprise!!!") additional charges that were somehow acceptable, and explained by, the "Terms and Conditions".
While "Additional Charges may apply for required insurance, when the "required insurance" is 6 times the cost of the rental, something is wrong.
16 Dec 2016
BAIT AND SWITCH
Pros: Found that pricing was misleading. What I thought was going to cost $25.00 per day ended up at $70.00 per day due to mandatory insurance which should have been shown at the outset.
25 Dec 2016
Insurance tripled the advertized price
Cons: The insurance that was added was misrepresented and ended up tripling the cost of the initial advertised price of the car.
31 Jan 2017
Very clean car
Cons: Lack of signage or direction to the service desk at the Airport
28 Feb 2017
you better buy the insurance
Pros: The office was clean and the car was cheap.
Cons: The ACE representatives take a long time to check you in and out and it is very unclear what insurance options you need. I was under the impression that my credit card provided me insurance so declined all insurance despite the ACE representatives advising to get the full insurance coverage. Just to put it into perspective the rental was $50 without insurance and $200 with full insurance - so a 4x difference. On the highway back to return the rental car I got a flat tire which I fixed myself. When I returned the care the ACE representatives charged me $330 additional for the flat tire and dirt marks on the car. I had no choice to accept because they had a $2,500 deposit and I was late to catch my flight. I would not rent from ACE again.
5 Mar 2017
Too much pressure for Insurance
Cons: I get the deal - give someone a very low price to rent a car - but then heavily pressure someone to buy what is very expensive insurance. I had my own - and even then was made to feel extremely uncomfortable.
18 Mar 2017
Pros: Ease of transactions
Cons: They charge you 30$ a day for insurance unless you put 4000$ down
25 Apr 2017
Pros: Mini van was clean, and everything worked well on it.
Cons: The price given on Kayak for renting a mini van from Ace for a week in Cabo San Lucas was about $140. All other mini van rentals listed on Kayak were $400-$450 a week. When we got to Ace to pick up the mini van, they said that the $140 price doesn't include taxes, fees, etc, and those brought the price up to $424 for the week. So they ended up being the same price as the other car rental companies. It's a tricky way to get people to choose them.
13 May 2017
Pros: Little yellow convertible Fiat for 6 days-231 bucks. Can't beat that!
30 May 2017
Pros: Ramona Alvarez in cabo san lucas was a great help and everything went well.
Cons: In Mexico, we found that Kayak reservations for both cars do not lock in anything until hours or days later. We never got the car. They didn’t have one for us even though we had a confirmation number.
1 Dec 2016
Pros: I read all the crazy reviews of rental companies in Cabo and found Alamo seemed ok
I got online reservation for like $30 for 4 days but knew that wouldn't be the real price with insurance. The liability only price was $148 and was lower than I expected so I asked to up the insurance to full insurance. It came out to $200 and they were nice to me and didn't even care that I was 1.5 hrs late returning it! Good experience
Cons: The car was new but pretty crappy compared to American cars. Tiny wheels and weak engine
22 Dec 2016
Alamo misrepresents real rental cost
Pros: Clean car. Nice. New.
Cons: The total car rental fees were misrepresented and intentionally put in the small print just to get my reservation. I had a bad experience and I won't use Alamo again because of it. You may have got my rental this time but you won't get it next time.
6 Jan 2017
Don't appreciate the deceit
Cons: I booked a car rental for 83 dollars....I was charmed in total 231 dollars. If insurance is required then include it in your qinitial quote. I don't appreciate the deceit and getting blindsided and screwed once I'm in mexico. All you car rentals are deceitful and dishonest.
15 Feb 2017
All cost must be specified
Cons: Except that your page doesnt specify obbligatory insurace that you had to pay to rent the car. Mostly important when the daily insurance is 3 times the rental price
31 May 2017
Pros: Original price of car rental was very good but they get you on the insurance which was over $300 for the week. Bit of bait and switch it seems.
Cons: When we turned the car in at the end of the rental, they picked out a scratch that they said wasn't there when we rented it. Of course, we disagreed and could not recall any bump or collision that would have caused this. In fact I had called out the same scratches at the beginning but they said it was additional to what was there. Because I had insurance, they could not charge us but it seemed like they intended to make money off the insurance company.
Likely would rent from someone else in future.
28 Jul 2017
Insurance was double the price of Rental
Pros: Everything except insurance prices were through the roof
Cons: Insurance prices were $50/ day
1 Aug 2017
Pros: Staff was friendly, car was clean and ready. Drop off was easy. Overall 5 stars for all.
19 Aug 2017
NEVER RENT A VEHICLE IN MEXICO!!!!!
Cons: OK...look, your online site sent me to Alamo for a nice deal renting a vehicle in Mexico. What you or Alamo didn't disclose was that the $12/day deal was far from the truth. Not only didn't they accept the insurance I purchased, also from one of your links, but they added $40 a day for insurance plus wanted a $700 debit deposit on a vehicle that had many dings, etc. that I am certain they would have charged me for when I brought it back. So I told them to get you know what and left that rip off joint. A - I will never use Alamo again; and B - I will never ever use your site again and will let others know about how horrific this experience was. Thanks for starting off our family vacation in a horrible way. Be honest with your online customers. I certainly will warn them!
14 Dec 2017
Pleasant and fair
Pros: Inexpensive, helpful and nice to deal with. I got a puncture from some road debris. I returned the car for a different one. I only had liability insurance and they only charged me $10 US for the tire repair which I thought was very reasonable.
Cons: Car had seen better days, but it got us around just fine. It's hard to complain at the price I paid.
Pros: When returning the car they claimed caused a damage on the front. I told them that I saw this damage at the pick-up and told their colleague. The collegue wrote in spanish (I don t speak spanish) that it s only a scratch. At the return they told me I caused it and that I habe ti pay it. I recommend to go somewhere else. I believe i was set up. And ALWAYS take pictures of the previous damages.
25 Nov 2016
Refused to honor the reservation
Cons: The staff at europcar refused to honor the reservation as in their own words "You got the car very cheap". They quoted a price of $200 for the 2 days instead of the $65 I had booked.
29 Nov 2016
Reserved a minivan for $100. Got a tiny sedan for
Cons: They saw my crying baby and knew I couldn't walk out so they screwed me. Other people on my trip renting from other places paid 1/3 what I was charged.
And Europecar doesn't even pretend to reserve vehicles. I'm doubtful they ever have minivans in their fleet at this location, but they assured me they did right until I arrived and was standing at the counter.
3 Jan 2017
The car price tripled due to insurance requirement
Pros: The car was priced at a terrific rate when I did the reservation online. It was very small, but comfortable, clean and had good gas mileage.
Cons: According to the counter staff person, the Mexican government required insurance that was about $400.00 more, and I even used my own credit card insurance for collateral. Outrageous!
3 Jan 2017
Good cars, but the checkout was loooong
Pros: The car was clean, comfortable. The drop-off was fast.
Cons: The check in process took way too long. One contract took at least half an hour.
Also, the insurance added was very high so I ended up paying almost 1K for four days.
5 Jan 2017
Bait and Switch, with a bit of extortion thrown in
Cons: Obscene insurance rates, not shown a contract until after the credit card was charged, off-site office with very few workers and long lines, ignored the rate given, was told "take it or leave it" and there was no way to get back to the airport terminal. Horrible experience.
27 Mar 2017
Add 1 hour at counter & $50-70/day for Mexico insu
Cons: Expect an extra hour picking up & dropping off. The process is slow. Also add $50-70/day for mandatory insurance. Don't believe the $3/day quotes online.
1 Apr 2017
Cons: Saidbthey cancelled our reservation on accident, gave away last van, got stuck renting a second car to handle our 7 people.
2 Apr 2017
Pros: There was nothing to like!
Cons: I reserved a minivan and they didn't have anything but small cars available and their proposed solution, which obviously wasn't acceptable, was to rent me 2 small cars for the same price. Ridiculous!
Cost me $100's more to rent from National/Enterprise!
26 Nov 2017
Don’t rent with Europcar in Cabo
Pros: Finally got the right car that I booked a day late
Cons: Forced to take insurance even after I provided proof thru credit card. Given wrong SUV and charged more because it was larger. It broke down after 2 starts. Left in random part of Cabo for 2.5 hours while we waited for them to deliver another SUV. Dishonest employees. Avoid this location.
Cons: Rental price was $25 for trip then forced me at check out to buy $575 in insurance for the trip and wouldn't let me rent the care without it. All in all was just misleading.
2 Jan 2017
Quick and hassle free car rental
Pros: Quick, friendly staff, helpful staff
11 Jan 2017
Horrible service and hidden fees that doubled rent
Cons: A listed total cost of 250 cost us 530 because of fees charged upon arrival. That is over double the cost!!!then the car maxes noises and had a service light. My husband spent over an hour at local office in Adan Jose only to have employees refuse to swap car out! Be aware that although they tell you total cost in Cabo that in NOt true!!! Nothing you can do once there with three children:-(
17 Apr 2017
Pros: We returned our car to Budget
18 Apr 2017
Expensive not Payless
Pros: The service was good. Jorge was helpful.
Cons: Insurance and fees came to $130 for 2 days.
It was not inexpensive.
15 Jul 2017
3 dollars per day is a hoax
Cons: I rented a Jetta for 3 usd per day, but it turned ou that third party insurance ( basic by the way) is 33 usd per day. I think this is how they get you yo rent with them and then hike up the price. Also I came with the tank half full and they were charging me 70 usd to fill it up. In MEXICO that translates to 3.5 times the cost of gas. I took it myself given the price.
3 Jan 2018
6x increase of price on arrival
Pros: Car was ok
Cons: Charged $40/day for "mandatory insurance" which was not mentioned before hand.
2 Jan 2017
Huge hidden costs
Cons: We rented a car for 10 days in Cabo Mexico. They refused to take our travel insurance or anything similar. They made us buy their insurance which is almost 2.5 times the cost of the car itself per day. Everything ended up costing 4 times more than we anticipated. This information was not available ANYWHERE when we booked the cars ahead of time. I feel scammed.
27 Jan 2017
Beware the insurance man comes
Pros: Sure...$1 per day to rent the car and $49 per day required for insurance. Pretty expensive for a mini and underpowered vehicle.
22 Mar 2017
Pros: Nice efficient people
Cons: The whole mexico insurance thing is an unexessay surprise
Kayak should take responsibility to explain it
Pros: Booked online for 6 days economy for 234.00 at counter total was 567.00... Not reliable pricing and 1 hour wait for them to prep. Car
7 Jan 2017
Mexico upcharges and there's nothing you can do ab
Pros: New car, clean, works.
Cons: They claimed that the car I reserved wasn't available (it was) and charged me extra $20/day for a crappy car, plus the insurance surcharge. This was very expensive.
23 Apr 2017
Cons: Advertised as $83 for the week but ended up being almost $300 with "mandatory" insurance. Bait and switch
28 Apr 2017
The more you know...
Pros: The price I saw on my online booking! $10/day for a 2016 Chevy Malibu!
Returning the car was quick and easy!
Cons: The ACTUAL price I had to pay when I arrived because Mexican law requires the purchase of some Mandatory 3rd-Party Liability insurance which added 200% to the price of my daily rental. An additional $20/day.
Customers should really be informed about this in advancen, as this can easily be taken into consideration during the online booking process.
Also, my Emerald Club number was not connected to my reservation and I really had to negotiate HARD with the agent to get them to add it to my account. Was there an option to do this during the reservation? I don't recall. As a frequent National/Emerald user this was disappointing.
Finally, clearing Mexican customs & immigration was less hassle, paperwork and time consuming than renting a car which I would have found hilarious if it wasn't so annoying. Would give 0 stars if I could!
Also, the shuttle bus from the terminal has back doors for a reason. The staff should f***ing use them instead of piling everyone in the side, then cramming the luggage in so all the passengers are stick inside. Let the people go in and out the back DUHHHH!!!
Okay... rant finished, but seriously those are legitimate points!
Cons: They Make everything to increase the price, the service was awful, fx rate 20% more than in the banks, and they push you to take the insurance even do your credits card has one, really a bad experience