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Ticket was purchased as a United Airlines flight (operated by All Nippon) like what does that even mean? Makes for a VERY confusing flight experience. For instance, what do I look for a United drop off signage and ticket counter or ANA? No explanation anywhere to be found. I also felt a little bit scammed by the obsurdely restrictive seat selection provided. Only middle seats available!! Are you kidding me!! On 6hr + 10hr flights you're forcing me into the middle seat without telling me before I purchased the ticket?? This should be illegal. And to top it off, on the Tokyo LA leg there were quite a few empty seats including window seats! I must also say, the food was a dissappointing as well for my taste, fish with rice ( mostly plain white rice) or a vegetable medly for the breakfast meal? Should be at least 4 choices and at least 1 with eggs. Outside of these issues flight was otherwise ok.
Ticket was purchased as a United Airlines flight (operated by All Nippon) like what does that even mean? Makes for a VERY confusing flight experience. For instance, what do I look for a United drop off signage and ticket counter or ANA? No explanation anywhere to be found. I also felt a little bit scammed by the obsurdely restrictive seat selection provided. Only middle seats available!! Are you kidding me!! On 6hr + 10hr flights you're forcing me into the middle seat without telling me before I purchased the ticket?? This should be illegal. And to top it off, on the Tokyo LA leg there were quite a few empty seats including window seats! I must also say, the food was a dissappointing as well for my taste, fish with rice ( mostly plain white rice) or a vegetable medly for the breakfast meal? Should be at least 4 choices and at least 1 with eggs. Outside of these issues flight was otherwise ok.
Ground and flight crew were all courteous, extremely helpful and professional. Overall, process is really organized, from boarding to disembarkation.
It was very nice. I was a bit disappointed by the few meal services. There were probably more drink services that I missed while sleeping, but I would have liked the crew to bring more than one drink service before landing and to bring more than one drink service and coffee service after take off
The space and bed was very comfortable , flight attendants very nice. The food was not tasty at all. I ordered the rib eye and it was so tough I couldn’t cut it.
Ana is absolute world class They should not work with united
Japan and China airlines were incredible. On board service was impeccable. All the flight attendants were helpful, friendly, and always smiling. Airplanes were very clean. The boarding crew was extremely accommodating and very nice as well. Overall I was extremely impressed.
I chose my seat for the window: there wasn’t a window in my row. The charging function for my device didn’t work.
I slept during flight so didn’t eat at all. Very kind flight attendants.
Again the ANA flight was canceled. Rebooking with Vietnam air was not good. Vietnam air is sub standard. Will not use a third party booking, like kayak again.
Online check in doesn’t work, talked to other people in line and they also couldn’t do online check in
Liked the food. Needs improvement: 1) the flat bed was very hard and the set up was not at all passenger friendly 2) the announcement were impossible to understand even in English. 3) the flight information on the monitor was terrible it showed a airplane with no information like altitude, airspeed, heading. You could not zoom in or out to orient the aircraft to where you were in the flight. 4) movies were old and very limited as was the music selection.
JAL is a flawless airlines. Perfect customer service. On-time boarding, clean airlines, and incomparable in-flight dining.
This flight was operated by American Airlines. AA was completely unprepared for the crowds at DFW for Spring Break and were ridiculously understaffed. They had only three operating kiosks for self check-in, and ONE agent to handle hundreds (thousands?) of dropped off bags. She also had to do double duty to assist passengers at the kiosks. In comparison, flying on United Airlines at Christmastime was a much smoother experience.
Good and movies are so old. Needs to have more up-to-date movies.
It was one of the best experiences. The staff were amazing. JAL is my second favorite Asian Carrier I have flown on. Korean Air was my first. Thank you JAL for bringing me home safely and for such an amazing staff and service.
Very comfortable unlike my first trip where they switched my flight from JAL to AA which was a disaster!
It was an outstanding flight and service. The only thing is the seat cushion for economy could be a little more comfortable. More cushion.
Although delayed leaving the crew were lovely, comfort of the seats was excellent. Cabin was a little too warm but overall the best economy flight we have taken
Boarding was quick and efficient, and despite leaving a bit late we landed right on time. The crew were friendly and helpful. Seat was comfortable and sufficient too: 2-4-2 in economy is much better and more family-friendly than the cramped 3-3-3 formation used by other airlines. The only problem was that dinner was not served until 2+ hours into the 9 hour flight. This meant it was gone midnight destination time before the service was concluded and the cabin lights were turned off, leaving us only about 4 hours in which to sleep.
JAL has an excellent flight staff, even in economy we had a great flight
All planes flying to Mexico City are very old. Seats don’t even have power outlets.
Delays, excuses, delays, and more delays. This company is BROKEN.
Customer service - staff was effective in getting my trip rescheduled
I bought internet for the flight. Don’t waste your money. I wasn’t able to download a 1 Mb file from Google Docs during a 3-4 hr period. You can only use WhatsApp and email if you are willing to wait.
The trip was very smooth. Flight crew were very friendly and efficient.
The Flight was good, pilot seemed very skillful. My wheel chair sister who could barely walk was allotted the second last seat in the aircraft, with great difficulty she managed to reach on her seat, as she required attendance we were given separate seat, even on request no one cared, so much so there were single passengers who were given twin seats. May not be taken as complaint but a reminder to the checkin staff to keep in mind in future the allottment of wheel chair passengers seats.
I received an upgrade to business class because I was on the waiting list. That made the flight much nicer. The staff was excellent.
The United website was easy to use and had all the information I needed. I needed to change my flight and it was accomplished easily on line. I was also easily able to upgrade and for a reasonable price. Boarding went smoothly and the flight was in time. The service was good in board but the crew did not seem happy at all. Limited availability of meals - not much choice for purchase and in business class they ran out of one of the meal choices by row 4. .
Thé process in Frankfurt was appalling. We were directed to the wrong line by an airport employee as were many other people. This caused a 20 delay on departure and a lot of stress. The gate was not posted until 30 minutes before boarding then there were 2 security checks after even though we were transferring from another EU country. These took an hour to clear. The United staff then reissued paper boarding passes for the remainder of our trip but did not put TSA pre check on even though we have global entry. This caused more hassle for our Denver connection. The flight itself was wonderful but working through partner airlines is full of problems
It was quite noisy on the flight for a night flight.
I did not like the fact that our bags went missing
Nanaimo to Vancouver was fine but flight from Vancouver to SFO was not so hood. Major problem besides 7 hours of weather delay was the fact they let 4 very drunk men on the plane into first class. They were awful! They should never have been allowed on.
The original connecting flight from Vancouver to Portland was canceled and then delayed. I ended up waiting for almost seven hours instead of three.
Both legs of my flight were delayed and my luggage did not arrive at my destination. It was a very frustrating experience.
it was fine. the flight was delayed. seats are too tight and there isn't real room to comfortably sit. crew was helpful and attentive
Zero leg room, zero body room. I was placed in a CIA stress position for five hours and torture is against the Geneva convention.
Air Canada canceled my flight last minute and I gave me next’s day night time my flight. No accommodations at all. I have a function on Xmas eve. So I had to took rental car last minute.i never ever book a ticket with Canadian airlines at all.
I was injured during my vacation and Air Canada accommodated me with pre boarding, and wheel chair access. Our seats were economy and we wanted to upgrade to business class, but they wouldn't let us.
The flights were pretty much on time, staff was very professional and friendly. It was a great traveling experience overall. Thank you!
The staff were kind and friendly. It was smooth going and coming back even though coming back with holiday traffic.