Boston Car Hire

Cons: Pre arranged hotel pick up didn't happen, ended up having to call a different office and had to wait

Cons: Plugs for charging electronic devices stopped working,

Cons: I would have prefered a smaller vehicle. I chose the mini-van because the per-day cost was lower than the compact or mid-size vehicle.

Cons: No negatives or surprises which is always nice.

Cons: Flexibility to accomodate customer needs, we needed a van because of a death in the family. We got what we needed with at an affordable rate. Took just 10 minutes total.

Cons: Expensive .

Cons: Only had compact cars while other sizes were available for the wild card reservations.

Cons: Two major issues: 1) The rental agent tried to convince me at the counter at pickup that I should never use Kayak insurance - essentially trying to upsell me on Dollar's insurance 2) Twice I had to argue with them about fees. Both times they claimed that my rate had changed b/c I showed up either 10 mins too early or 10 mins too late (at pick up and drop off, respectively). Unfortunately, these changes would have resulted in an additional $600 in fees (on a $200 rental), which is clearly outrageous. Luckily I was able to work with them and they acted reasonably.

Cons: There was a long line to pick up. The person who helped us kept on trying to sell (or make us pay) for things we didn't need, like EZPass and other things and told us that if we returned the car early we'll get charged an early return fee, which was not true. Other than that nothing bad to say.

Cons: After choosing the car that I wished to drive, the Boston airport location failed to assign the correct car to my contract. In fact, they failed to assign any car at all !!! I was treated rudely when by the employees in the drop-off area when returning the car. They also did not give me a receipt when I requested one. Thus, I was forced to go to the Dollar office on the second floor to get a printed receipt.

Cons: Check in at the counter was a hassle. Tried to use debit card which was not accepted. Maybe it was mentioned in the fine print, I don't know, but I still don't understand why that's not an acceptable form of payment considering all the information they require of you. The agent did not outline other acceptable forms of payment until asked. Fortunately my wife had her credit card handy.

Cons: We have rented several times from dollar. Cars are good and mostly clean, however, pickup is a nightmare. Different cities same issue, not enough staff to deal with the amount of people. This last time, we spent 2 hours in line. Unacceptable.

Cons: Deceptive sales tactics Inept customer service agents unwilling and unable to resolve billing issue 30 minute wait to return car Missing headlight on passenger side on rental car

Cons: Avis has moved to a location other than that listed on the kayak receipt. It is now 183 Cambridge St

Cons: At the drop off, there was no parking space to leave the truck. I had to call the local police station to figure out what to do.

Cons: upon arriving at logan airport, where I believed I had reserved the car, the agent informed me that the reservation was for an off-site budget office. They could give me a car, but would charge me more than double. They suggested I take a cab to the off-site office, which I did ($45). Upon arriving at the off-site office, they informed me that I could not use my debit card to rent the vehicle, and I could only do that at the airport office. I found myself stranded in downtown Boston with my luggage and no way to rent a vehicle other than to spend another $45 to get back to the airport! All in all, rental + taxi + add-ons (toll transponder) was more than 3 times the quoted price.

Cons: Check in at Boston Logan Budget desk was really poor. This was a prepaid booking and upon approaching the counter I was told that the class of car I had booked was not available. The class was a 'standard - Chrysler 200c or similar'. I was told that we could be upgraded to a small 4x4 which I thought, okay fine. There was no mention of cost for this upgrade until signing the T&Cs at the end of the booking on the machine that I noticed it was an additional $5 a day. When I asked about this, the lady said she could put me in a 2 door car without any upgrade cost. That would mean I would be receiving a car below the grade I had booked but paying the same. She would not upgrade for free so I had to pay the $5 a day more for this larger car. I realise the cost is minimal but I would like to think the principle is that if the car you book & prepay for is out of stock, you get upgraded to the next size up free of charge. Not rushing to book with budget again, that's for sure when there's so many options in that one terminal. Disappointing and rude service.

Cons: Arrived at the rental car center at 1100p. There were 40-50 people in the line at Budget, with only 3 staff working the counter. It was taking 7min-10min to process a customer. ... There werected only a couple people at the other agencies, so I went to Enterprise and was on my way in 10min - and the same car cost me $100 less than at Budget.

Cons: All the other car rental companies weren't busy so we left the Budget/Avis line and took our business elsewhere.

Cons: waiting over an hour for a car that was supposed to be reserved, the agent couldn't speak english, the car we got did not have the xm radio we paid for. We had to go back to the airport and exchange the car after being on the phone for 2 hours trying to get the radio to work. Wasted half the day on that. We paid for the ez pass for tolls, it didn't work, so we ended paying another $150 in tolls from MA to VA.

Cons: I didn't know to go to the dollar booth afterhours.

Cons: This was by far the worst car rental experience I have ever had. Staff were extremely rude and unhelpful. I really cannot explain in about 50 characters how dreadful the experience was. I have sent a complaint form to Thrifty, but regardless of their response, this would be my last experience with Thrifty.

Cons: car was not cleaned ....head rests not installed,garbage under seats,diaper in console.

Cons: - Car was very dirty when I picked it up, including the inside of the windows (smudged) - Car was VERY LOUD on the highway (anything above 40 mph) and the rear cabin shook. Seemed as though there was a rear tire misalignment. I felt unsafe driving the car on the highway. - Customer service was useless. I called the first day I had the car to see if I could exchange it for a different one at another Thrifty location (I was traveling alot). Lady could not help me find another Thrify location or guarantee that I would get another car. - I will never rent from Thrifty again.

Cons: I got an estimation of $408 and ended up with $790. I purchased an additional $165 insurance but I was not aware that I had to buy additional LIS for $200. There was an additional $120 for easy pass charge (which is mandotory in Boston)

Cons: Nothing

Cons: At the counter was asked if want a costly insurance or ok just with basic, as if the basic was not an up charge, yet it was. Of greater annoyance was reserving a Ford Focus or equivalent and having to argue in the garage pickup that a Ford Fiesta is the equivalent of a Focus just because Hrifty considers it to be.

Cons: There was nothing to dislike.

Cons: Very rude people. The location of the cars is in a parking structure that will take you anywhere from 5-15 mins to enter or leave. But this is not taken into consideration for the timing of the vehicle. So if you are 15 mins late (even though our actual rental started 30 mins late due to wait for car and the parking structure) which we were they will try to charge you for an extra day! And when you dispute it they get all high and mighty and rude. Not to mention we requested a toll tag while renting, which they never gave us. So we spent the entire trip trying to avoid toll booths because Alamo would have charged us for that otherwise (I called and checked).

Cons: I had to make sure that we can return the car with a similar level of fule..

Cons: they didn't have a car for us so we had to spend $60 to take a bus to where we were going and spend the next day finding a rental at another rental center. never using Kayak again

Cons: Thought it was at Boston airport but took taxi to downtown location so it worked out ok.

Cons: Neither location had any airport transportation, we delt with it.

Cons: Associate MADE me purchase EZ pass. I told her it was unnecessary for my trip planned but she said I had no choice, after all was said and done... I didn't need it.

Cons: We waited at Logan for an hour and a half to get a car. The person behind the counter shared that there were only 4 total employees (including the manager) at that location and that it was unlikely that one of them would be able to help customers at the desk. While some wait was expected, an hour and a half is far too long.

Cons: Slow service, 1 employee was running rentals and returns. Absolute joke.

Cons: Check in and out was too long

Cons: The dropoff at Logan had only one person working - and he was at the front desk. It took me over 35 minutes after unloading my car to just confirm dropoff.

Cons: There were 15 people in line and one agent working on a Saturday morning. We waited over an hour to get our car. Pretty much all the other rental car agencies there had multiple people working and therefore lines which actually moved. Our line literally had at least three people who left line to go over to a different agency.

Cons: Bait and switch on the rental car - got "upgraded" to a vehicle I didn't want. Because of understaffing, it took an hour in line to get the car. When returning the car, there was nobody to check folks out - cars backed up out of the entrance. Customers didn't know what to do as there was literally nobody in the lot to help. We actually needed to ask people working at Avis what we should do and they told us to go in to the rental counter (where there was 1 person working) to check the car back in. Anyone with a tight schedule would have had a challenge making their flights.

Cons: Employees did not show that much interest in the customer. Not enough of employees to serve the the public. Long wait for picup and reaturn.

Cons: I had to go search for my own car in the lot. The first car I got was filthy and smelled like smoke. The second was decently clean. On return of the car, no one was available. I was late for a flight and had to go to the front desk and wait in line to give them my return mileage, making me even more late.

Cons: No one was at the counter when I dropped off and there were not clear instructions on what to do. Talked with an employee from another rental company and they told me what needed to be done.

Cons: Due to the cheaper pricing, Payless had the longest line at Boston Logan (by 5-6 people at least). Unfortunately, they usually seemed to only staff one person to handle the long lines.

Cons: I reserved a full size SUV and they gave me a RAV4 and said it was similar. It was not large enough and they would not correct it so I asked them to cancel it. The rep told me I had to go hunt the manager down myself. When I refused he called him. After a 15 minute wait I was told they cancelled it but didn't want to give me a receipt until I insisted. Another rep then told me to "shut up about it". Never rent from them in Boston! I have used them elsewhere and they were fine

Cons: For pick up, short of staff. For drop off, same problem. Staff complaint overtime, and not happy. Worst than pick up. never have such a bad experience when drop off. bad customer service

Cons: The car smelled like cigarette smoke. It would be nice to have non-smoking car option.

Cons: All-in-all, I had lots of issues renting, as it was expected that I was a visitor to the state, and no one at any of the rental places made it clear what that meant I needed to bring or do differently until I was already in the location, an hour out of my way. Getting into the rental location was a pain, and took numerous loops around the building to get the right entrance. I ended up paying more than twice the expected amount because I didn't know to bring proof of my own insurance, so the only place that would rent to me charged a premium.

Cons: One of the staff had a attitude, she was a unprofessional. Poor customer service. Dirty car seats

Cons: The Hyundai Elantra I was given had scrapes, scratches and dents in over a dozen locations. The flat tire warning light was on when I picked up the car and I eventually had to stop and put air in all four tires in order to get the light to go out.

Cons: Nothing

Cons: Dirty 1/8 of a tank short of gas

Cons: Pickup process was a bit slow.

Cons: The car wasn't cleared of trash from the previous driver. Then I returned the car, but no one checked it in until hours later and they charged me for an extra day, so now I have to waste my time disputing this charge.

Cons: When I picked up the car, the person helping me was pretty incompetent. I had a pre-made reservation and it took 30 minutes for him to rent me the car. The "mileage in" in the receipt they emailed me was wrong (different from the "mileage in" on the paper receipt given to me when I rented the car). So it says I drove 600 miles more than I actually did. Probably not a huge deal since they don't charge for mileage.

Cons: I was charged nearly 125$ more than what appeared on my Kayak invoice, plus another 100$ for an EZ toll pass that it turns out I really didn't need. They should have told me that if I didn't rent the EZ toll pass, I would be charged 25$ each time I used the a tollroad--as I used the toll road only twice, I could have saved $50 by NOT having the pass!! Very unhappy.

Cons: Pickup was bad. Reaaaally long wait at the desk at Logan airport . I had trouble finding EZ in the garage.

Cons: Double my price per day for extra days, no one didn't tell me about that

Cons: The EZ desk is very hard to find at Logan - no signage. It is actually called Advantage. After I was there, the informed me that if I didn't have proof of insurance, I wouldn't have been able to take the car. There should have been notice about this. The add-ons were ridiculous - $28/day for an EZ pass? The wait at the desk was crazy.

Cons: Car was a bit dirty (side-view mirrors) which made it hard to see.

Cons: Price paid was not what was quoted. Counter agent was flip/sarcastic - didn't like that we booked via Kayak or bought third party insurance. We had to actively point out scratches on car - agent seemed bothered by our insisting they check it. Drop off was not great. Agent checked mileage and gas, said "leave it running and receipt will be emailed." Did not review pricing, which was more than quoted. There was a line of at least 7 running cars - waste of gas - and left me unsure that I wouldn't be charged for low gas. Will never rent from Advantage/EZ Rent - nor will I ever use Kayak again. Happy to share my experience with family and friends

Cons: I had to pick up the car in a different locale than it was reserved bc they had no cars. Costed me over an hr additional time. Also, car could have been cleaner, but no big deal.

Cons: there was cigarette smoke in the interior

Cons: car was from canada, everything was in kilometers. rather frustrating, would have been nice to have had this disclosed upfront.

Cons: Ordered full size car, received upgrade to small SUV (Jeep), comfort of ride not as good.

Cons: The tax amounts were very different when we reached Hertz to pick up the car, compared to the amount sent by email in the Kayak confirmation. The Hertz car itself was a hatchback and not a sedan, as advertised. The most unfortunate aspect is that at dropping off the car, I was charged an additional 290 dollars as part of the fare (no damages!). This was never shown in the Kayak booking. The car rental ended up being double the original cost advertised at booking in Kayak, which is extremely misleading on the part of Kayak. Hertz officers told us never to use sites like Kayak. I'm unimpressed by Hertz, but Kayak needs to reach out and address this if they want me to be a customer with them again.

Cons: I left a small wallet with my drivers license and a credit card in the car upon return. I have attempted to call the Logan desk more than a dozen times and no one ever answers the phone. I have called the main 800 numbers and when they tried to transfer me to Logan I was cut off. I will not rent from Hertz at Logan again. This was terrible Customer Service!

Cons: Returning car empty

Cons: Extremely poor experience. I missed my flight, was stranded at the airport and they refused to take my debit card, said cc only!! The black woman at the counter was sarcastic and snarky. I don't recall her name but my encounter occurred on 10/24 at 12 noon at Logan airport in Boston. I'm very disgusted it took hours to find another car from a competitor instead, which costed nearly double the amount. I will never do business with Hertz ever again due to this horrible experience.

Cons: An independent GPS system was not available at pickup time.

Cons: Return to terminal (public transportation) was unfriendly and not helpful at all. No Avis shuttle.

Cons: Long wait in boston at the check inn

Cons: I honesty would not rent from any of the majors unless I had no other choice.

Cons: Screwed up my return charge.

Cons: Not for the first time, there never seem to be enough people behind the car rental counters at Logan airport in Boston - and not just at Avis but with other car rental companies there. That isn't true in other places (such as the Seattle or S.F. airports). Perhaps it is a problem to find employees - but Avis used to try harder to have efficient service...

Cons: windshield washer fluid was empty.

Cons: avis is terrible. they were completely incompetent, couldnt even connect me to the local office where i would have picked up, and tried to charge me $500 more to change a minor error in drop off. I thought kayak would default my drip off to the airport location but did not. when I went to fix it they wanted to gauge the price. I ultimately cancelled and took alamo instead.

Cons: The Rental Car Center is a bus ride away with no luggage carts. Dumb Idea. The Toyota Camray is a POS. The Garmn GPS couldn't even locate my hotel: The Embassy Suites in Waltham, which has stood there for over 15 years.

Cons: The rental process was smooth and the rental car was great, but Logan Airport is a nightmare to navigate. No reflection on National, though.

Cons: Pricing was so high!!!!

Cons: The price of $145 a day for an economy car was ridiculous; holiday weekend.

Cons: Drop odd a bit confusing

Cons: Car pick up was sluggish but overall I was happy