Overview

Hotel Universo

Plazza Santa Maria Novella 20, 50123 Florence, Tuscany, Italy
+39 055 293 890

S$ 141+

Overall guest ratings

7.7/10 Good
based on 1,074 reviews

Review highlights

  • 9.7
  • 8.6
  • 4.8
  • 4.5

Good to know

  • Train station is close

Nearby

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    About

    Located 4.6 mi (7.3 km) from the airport, Hotel Universo offers a great location, putting you within just a 10-minute walk of Santa Maria Novella Basilica and Museum and Cathedral of Saint Mary of the Flower. Free perks include breakfast and WiFi. LCD TVs and minibars are offered in all rooms.

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    AMENITIES

    • Parking
    • Complimentary breakfast
    • Free Wi-Fi
    • Internet
    • No smoking
    • Air-conditioned
    • 24 Hour Front Desk
    • Storage available
    • Business centre
    • Concierge service
    • Laundry facilities
    • Laundry service
    • Express check out
    • Pets not allowed
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.7 Good
    based on 1,074 reviews
    • 9.7 "Terrific location."
      9.9 "99% thought it was easy to get to the train station."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to shopping."
    • 8.6 "Great service."
      9.2 "92% found the staff to be very friendly."
      9.2 "92% thought the service was very professional."
    • 7.0 "Good breakfast."
    • 6.5 "Average cleanliness."
      6.6 "Only 66% said rooms were clean enough."
      6.8 "68% thought the cleanliness of the hotel was average."
    • 5.3 "Food is average."
      5.4 "Desserts were ok, said 54%."
    • 4.8 "Not very comfortable."
      4.1 "59% said rooms were small."
      2.5 "75% thought it was too noisy."
      0.9 "91% criticized the small bathroom."
      3.0 "Air conditioning was criticized by 70%."
    • 4.5 "Rooms are not good."
      1.9 "81% complained about the bathroom."
      4.1 "59% said rooms were small."
      0.8 "92% thought they were poorly maintained."
      3.1 "69% found problems with the furniture."
      1.8 "82% had problems with the shower."
      0.9 "91% criticized the small bathroom."
      3.0 "Air conditioning was criticized by 70%."
      3.4 "For 66%, the rooms looked old."
      2.7 "73% said the bathroom was dirty."
    • 3.9 "Bad amenities."
      4.1 "59% thought the building wasn't nice."
      4.6 "54% thought the facilities needed updating."
      2.2 "78% found the grounds unpleasant."
      1.4 "For 86%, the lobby entrance was sub-standard."
    • 2.5 "Disappointing internet connection."
      2.3 "77% said the wifi quality was bad."
      3.6 "64% thought it was overpriced."
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    Overall rating

    8.0 Good
    based on 773 reviews
    • 9.6 "Terrific location."
      9.9 "99% thought it was easy to get to the train station."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Near to public transport, according to 100%."
    • 8.6 "Great service."
      9.1 "91% found the staff to be very friendly."
      9.1 "91% thought the service was very professional."
    • 6.8 "Breakfast is mediocre."
    • 6.6 "Average cleanliness."
      6.7 "Only 67% said rooms were clean enough."
      6.7 "67% thought the cleanliness of the hotel was average."
    • 5.2 "Food is average."
    • 4.8 "Rooms are not good."
      2.2 "78% complained about the bathroom."
      4.3 "57% said rooms were small."
      0.9 "91% thought they were poorly maintained."
      3.3 "67% found problems with the furniture."
      1.9 "81% had problems with the shower."
      1.0 "90% criticized the small bathroom."
      2.8 "Air conditioning was criticized by 72%."
      3.5 "For 65%, the rooms looked old."
    • 4.6 "Not very comfortable."
      4.3 "57% said rooms were small."
      2.9 "71% thought it was too noisy."
      1.0 "90% criticized the small bathroom."
      2.8 "Air conditioning was criticized by 72%."
    • 3.8 "Bad amenities."
      4.1 "59% thought the building wasn't nice."
      2.0 "80% found the grounds unpleasant."
      2.2 "78% complained about the elevator."
      4.3 "57% thought the facilities needed updating."
    • 2.4 "Disappointing internet connection."
      2.3 "77% said the wifi quality was bad."
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    Overall rating

    7.9 Good
    based on 225 reviews
    • 9.5 "Terrific location."
      9.9 "99% thought it was easy to get to the train station."
      10.0 "100% liked the proximity to sightseeing."
    • 8.4 "Great service."
      9.0 "90% found the staff to be very friendly."
    • 6.9 "Breakfast is mediocre."
    • 6.8 "Average cleanliness."
      6.8 "Only 68% said rooms were clean enough."
    • 6.4 "Average value."
    • 4.9 "Not very comfortable."
      4.3 "57% said rooms were small."
    • 4.8 "Disappointing food."
    • 4.4 "Rooms are not good."
      2.0 "80% complained about the bathroom."
      4.3 "57% said rooms were small."
      0.8 "92% thought they were poorly maintained."
      1.8 "82% had problems with the shower."
    • 4.0 "Bad amenities."
      4.2 "58% thought the building wasn't nice."
    • 2.1 "Disappointing internet connection."
      2.1 "79% said the wifi quality was bad."
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    Overall rating

    7.6 Good
    based on 75 reviews
    • 9.5 "Terrific location."
    • 8.7 "Great service."
      9.3 "93% found the staff to be very friendly."
    • 7.2 "Good breakfast."
    • 5.1 "Average comfort."
    • 4.5 "Rooms are not good."
      2.0 "80% complained about the bathroom."
      0.9 "91% thought they were poorly maintained."
    Hotel type
    Boutique Hotel
    This is a wonderful boutique hotel, as guests say.
    Friends Hotel
    Guests recommend this for traveling with friends.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Train station is close"
    data provided by TrustYou

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