Overview

Westgate Smoky Mountain Resort & Spa

915 Westgate Resort Road, Gatlinburg, TN 37738, United States
+1 865 430 4800

S$ 235+

Overall guest ratings

7.5/10 Good
based on 2,473 reviews

Review highlights

  • 6.7
  • 6.5
  • 4.7
  • 4.4

Good to know

  • Great view

Nearby

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    About

    Westgate Smoky Mountain Resort & Spa borders Great Smoky Mountains National Park, where miles of nature trails are often crossed by black bears. Shuttles and trolleybuses can whisk guests to the shops and entertainments of downtown Gatlinburg in around 10 minutes.

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    AMENITIES

    • Wi-Fi
    • Fitness centre
    • Pets allowed on request. Charges may apply.
    • Meeting/Banquet facilities
    • Playground
    • ATM on-site
    • Business centre
    • Concierge service
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Room service
    • Game room
    • Spa
    • Child pool
    • Indoor pool
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Storage available
    • Wedding services
    • Grill
    • Hot tub
    • Cable or satellite TV
    • Kitchen/Kitchenette
    • Terrace/Patio
    • Facilities for disabled guests
    • Fireplace
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    Reviews

    Guest reviews

    Overall rating

    7.5 Good
    based on 2,473 reviews
    • 6.7 "Service is ok."
      6.8 "68% thought the shuttle service was ok."
    • 6.5 "Location is acceptable."
    • 5.8 "Average amenities."
      5.4 "54% thought the building was acceptable."
      6.3 "63% found the grounds not bad."
      6.8 "For only 68%, the facilities were new enough."
      5.7 "Acceptable kids facilties, thought 57%."
    • 5.6 "Breakfast is mediocre."
      6.9 "Breakfast prices were ok, according to 69%."
    • 5.6 "Rooms are ok."
      6.3 "Only 63% said rooms were clean enough."
      5.5 "Only 55% said rooms were big enough."
      6.3 "63% thought the kitchenette was ok."
      6.3 "Only 63% said the rooms were modern."
    • 4.7 "Disappointing food."
      4.8 "The price was too high for 52%."
    • 4.4 "Value below average."
      4.4 "56% thought it was overpriced."
      4.8 "The price was too high for 52%."
    • 4.3 "Not very comfortable."
      4.7 "53% didn't like the uncomfortable beds."
      2.2 "78% thought it was too noisy."
      4.7 "53% criticized the small bathroom."
      0.6 "Air conditioning was criticized by 94%."
    • 2.2 "Disappointing internet connection."
      0.5 "95% said the wifi quality was bad."
      4.4 "56% thought it was overpriced."
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    Overall rating

    7.9 Good
    based on 915 reviews
    • 6.7 "Service is ok."
    • 6.3 "Location is acceptable."
    • 6.2 "Bar is ok."
    • 6.0 "Average cleanliness."
      6.1 "Only 61% said rooms were clean enough."
      5.9 "59% thought the cleanliness of the hotel was average."
    • 5.3 "Breakfast is mediocre."
    • 4.9 "Rooms are not good."
      1.0 "90% thought they were poorly maintained."
      2.8 "72% complained about the bathroom."
      0.8 "92% thought the tv was sub-standard."
      4.4 "56% didn't like the balcony."
      1.5 "85% had problems with the shower."
    • 4.7 "Disappointing food."
    • 4.5 "Not very comfortable."
      2.6 "74% thought it was too noisy."
    • 4.2 "Value below average."
    • 2.2 "Disappointing internet connection."
      0.4 "96% said the wifi quality was bad."
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    Overall rating

    7.7 Good
    based on 1,557 reviews
    • 6.5 "Service is ok."
      5.3 "Only 53% thought the service was professional."
      6.4 "64% thought the shuttle service was ok."
    • 6.4 "Location is acceptable."
    • 5.7 "Average cleanliness."
      5.6 "Only 56% said rooms were clean enough."
      6.6 "66% thought the cleanliness of the hotel was average."
    • 5.6 "Breakfast is mediocre."
      7.0 "70% were happy with the price of the breakfast."
    • 5.5 "Average amenities."
      5.9 "59% found the grounds not bad."
      5.3 "53% thought the building was acceptable."
    • 4.9 "Rooms are not good."
      4.3 "57% didn't like the uncomfortable beds."
      3.4 "66% complained about the bathroom."
      1.0 "90% thought they were poorly maintained."
      3.4 "66% found problems with the furniture."
      4.0 "60% said the bathroom was dirty."
      0.5 "Air conditioning was criticized by 95%."
      2.2 "78% had problems with the shower."
      1.3 "87% thought the tv was sub-standard."
      2.8 "72% were disappointed with the minibar."
    • 4.2 "Disappointing food."
      4.3 "The price was too high for 57%."
    • 4.0 "Not very comfortable."
      4.3 "57% didn't like the uncomfortable beds."
      2.3 "77% thought it was too noisy."
      0.5 "Air conditioning was criticized by 95%."
    • 3.8 "Value below average."
      4.2 "58% thought it was overpriced."
      4.3 "The price was too high for 57%."
    • 2.2 "Disappointing internet connection."
      4.2 "58% thought it was overpriced."
      0.4 "96% said the wifi quality was bad."
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    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Great view"
    data provided by TrustYou

    Recent reviews

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    Photos

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