Overview

Merchant Hotel

55 Jl Penang, George Town (Penang) 10000, Malaysia
+60 4263 2828

S$ 48+

Overall guest ratings

8.0/10 Good
based on 1,555 reviews

Review highlights

  • 8.8
  • 8.6
  • 5.0
  • 4.5

Good to know

  • Clean rooms
  • Comfortable beds
  • Friendly service

Nearby

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    About

    When you stay at Merchant Hotel, you'll be within a 15-minute walk of Camera Museum and Pinang Peranakan Mansion. Guests can visit the fitness center for a workout, and freebies like WiFi and self parking are added perks. There's a terrace, and rooms offer free minibar items and LCD TVs.

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    AMENITIES

    • Parking
    • Fitness centre
    • Free Wi-Fi
    • Internet
    • Gift shop
    • Room service
    • Bicycle hire
    • Restaurant
    • Air-conditioned
    • 24 Hour Front Desk
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Cable or satellite TV
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    8.0 Good
    based on 1,555 reviews
    • 8.8 "Great service."
      9.7 "97% found the staff to be very friendly."
      7.7 "77% said the reception staff was great."
      7.9 "Hotel security was great, thought 79%."
      10.0 "100% were happy with the shuttle service."
    • 8.6 "Location is great."
      9.3 "93% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.6 "96% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% thought parking was inexpensive."
      10.0 "Near to public transport, according to 100%."
    • 6.9 "Rooms are ok."
      5.1 "For only 51%, the bathroom was ok."
      5.0 "Cleanliness of the bathroom was average, said 50%."
      5.5 "Only 55% said the rooms were modern."
    • 5.0 "Breakfast is mediocre."
    • 4.5 "Internet is poor."
      4.1 "59% said the wifi quality was bad."

    Overall rating

    8.1 Excellent
    based on 824 reviews
    • 8.7 "Great service."
      9.5 "95% found the staff to be very friendly."
      7.6 "76% said the reception staff was great."
    • 8.7 "Location is great."
      9.4 "94% liked the proximity to sightseeing."
      9.5 "95% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Near to public transport, according to 100%."
    • 7.2 "Nice rooms."
      7.2 "72% said rooms were clean."
      8.2 "82% said the beds were comfortable."
      8.5 "85% thought rooms were spacious."
      9.1 "91% thought the view was good."
      9.6 "96% loved the minibar."
    • 4.7 "Internet is poor."
      4.4 "56% said the wifi quality was bad."
    • 4.4 "Wellness & sports facilities were not very nice."
      4.0 "60% didn't like the fitness area."
    • 4.3 "Breakfast is below average."

    Overall rating

    7.9 Good
    based on 373 reviews
    • 8.9 "Great service."
      9.6 "96% found the staff to be very friendly."
    • 8.4 "Location is great."
    • 6.6 "Rooms are ok."
      6.8 "Only 68% said rooms were clean enough."
    • 4.7 "Internet is poor."
      4.3 "57% said the wifi quality was bad."
    • 4.5 "Breakfast is below average."

    Overall rating

    7.5 Good
    based on 77 reviews
    • 9.0 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 8.8 "Location is great."
    • 7.3 "Nice rooms."
      7.3 "73% said rooms were clean."
      8.8 "88% thought rooms were spacious."
    • 4.7 "Breakfast is below average."

    Overall rating

    8.1 Excellent
    based on 279 reviews
    • 8.9 "Great service."
      9.8 "98% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
    • 8.3 "Location is great."
      7.2 "Easily accessible by car, said 72%."
    • 7.0 "Nice rooms."
      7.2 "72% said rooms were clean."
      8.9 "89% thought rooms were spacious."
      8.3 "83% said the beds were comfortable."
    • 4.9 "Breakfast is below average."
    • 4.4 "Internet is poor."
      4.1 "59% said the wifi quality was bad."
    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Clean rooms"
    "Comfortable beds"
    "Friendly service"
    data provided by TrustYou

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