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3 locations in Greenpoint
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9.6 Wonderful
Jul 2020
Pros:
very friendly staff, quick and easy transactionCons:
Car could have been cleaner, not terrible10.0 Wonderful
Mar 2020
Pros:
Super easy drop-off. Allowed me to switch the airport I was dropping of to.2.0 Poor
Dec 2019
Cons:
It took 2 1/2 hours to rent a reserved a passenger car on the afternoon of Chirstmas Eve. Renting involved having to have Enterpirse drive us to a seocnd location further from our home. The vehicle, a normal size passenger car, that we were rented had a mechanical issue within 20 minutes of leaving the lot. The 800 # representative informed us we could exhcnage the car for one in its class at an Enterprise location some 45 minutes from home, LaGuardia Airport. When we drove to tha location, there were about 50 cars in its class present but Enterprise would only rent us a huge cargo van. Because the van was not comfortable to drive, we drove up to family on Christmas day, rather than on Christmas Eve, and missed a traditional family dinner. We will NEVER rent from Entrprise again!!10.0 Wonderful
Sep 2019
Pros:
Yes. I always like the courtesy the agents display at this and all Enterprise locations.Cons:
The two workers were tied up and I had to wait a bit, but everything else was excellent.9.6 Wonderful
Aug 2019
Pros:
Yes; all members of staff were informative and kind.Cons:
Once I added in the insurance, it wasn’t really as low cost as I had originally thought...10.0 Wonderful
Jul 2019
Pros:
Helpful staff. Quick and easy. Price was as discussedCons:
No fee for ezpass unless lostOne location in Greenpoint
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6.8 Okay
Nov 2020
Pros:
customer rep was very politeCons:
they had to give me a malfunctioning car5.6 Fair
Sep 2020
Cons:
The price has suddenly doubled, days after the rental, with no explanation whatsoever6.0 Okay
Aug 2020
Pros:
The car was clean and fine, the process of booking was relatively smooth.Cons:
At pick-up, the woman behind the Avis counter told me she had 4 mini vans left in her fleet so i had no choice but to go with a mini van, even though I had specifically reserved a small car. After the agents brought my car from the garage, i noticed that the couple behind me got a large SUV. How was it possible they chose an SUV if all was left were minivans?? When the woman walked by as I was adjusting my seat, I asked her why this happened. She sort of stammered and said there were 3 mini vans left, and one large SUV. When I reminded her that she told me there were only 4 minivans left and that i specifically had no other choice, she stammered again that someone had specifically reserved a large SUV. This made no sense though, since I also reserved a car other than a minivan. I think I was justified in being irritated by this -- she had in essence lied to me about what was available. Another issue I encountered -- when signing up for the car, the woman told me that the vehicle had Bluetooth capabilities. When I got the car, there clearly was no bluetooth capability, and if there was, i wasn't able to locate it on the console even with her help. These issues combined really soured the start to my trip. I think it was wrong and discriminatory of the woman to decide that the couple behind me should somehow get an SUV after she misrepresented the facts to me so explicitly just a minute before. I appreciate if Kayak could pass this along to Avis.2.0 Poor
Nov 2022
2.0 Poor
Aug 2022
One location in Greenpoint
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8.0 Very Good
Oct 2020
Pros:
The car was easy to operate. The car had adequate leg room.Cons:
I have no complaints. The experience was very good.9.6 Wonderful
Aug 2020
Pros:
Pick-up and drop-off was super easy. They cleaned the car in front of me when I came to pick it up!Cons:
A little expensive for only have the car for two days.2.0 Poor
Jul 2020
Pros:
N/ACons:
I went to pick up my car that I booked a week in advance and upon arrival, Thrifty said there were no cars left and she was already closed. It was beyond rude and I will never rent with Thrifty again.5.2 Fair
Jun 2020
Cons:
The E-ZPass in the car didn’t work after I was told repeatedly that it would be available and I had to stop and pay tolls in cash. The car was also not very clean and only came with a half tank of gas which was inconvenient.3.6 Poor
Jun 2020
Pros:
I liked that it was an SUV with ez passCons:
Everything else, the car was filled with sand, it was given to me on little to no gas, I was unaware of the 30 min grace period on my reservation Causing me to rush to get the rental or lose my reservation, the location does not have any indication that it’s a thrifty location added with having hertz employees and signs.2.0 Poor
Jun 2020
Pros:
The key remote to the car was Given to us low on battery so we had to manually do a lot because the key barely worked. The car wasn’t washed in or out which is pretty scary considering the pandemic. The car was given to us with less than even a quarter tank.Cons:
Better cars with working equipment, cleaner cars especially during a pandemic, and gas up the cars before handing over.2 locations in Greenpoint
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2.0 Poor
Feb 2021
Pros:
NothinfCons:
Not canceling my reservation without prior notice Customer service not available during the weekend Staff at the location not helpful at all4.0 Mediocre
Jan 2021
Pros:
The pick up was very easy, staff was niceCons:
The car was dirty. There was an old sock on the floorboard of the driver's seat and it smelled like smoke.6.4 Okay
Sep 2020
Pros:
Car itself was fineCons:
They called me an hour before my pickup to tell me the location was closed and I had to go to a much further location that took much longer to get to. Because they closed at 5pm I barely made it to the location and it was extremely stressful. They were not very sympathetic and told me I had to return the car at the same location. Overall not a great experience4.8 Mediocre
Sep 2020
Cons:
The car I rented had 4 different service lights on the dashboard. When I asked them about it they said it was just the sensors. Their mechanic was even around to check. I looked at at the owner’s manual and some of the warnings were quite serious. Have some level of accountability and maintain the cars properly.6.8 Okay
Sep 2020
Pros:
They were eficient but not specific friendly drop of easy but you need at least 1more staff to help themCons:
The cleanness of the car. They dont have a car wash . Is ok but it was to dirty.inside I belive they cleaned. But i cleaned anyway and it was dirt coming from the wheel.2.0 Poor
Jun 2020
Cons:
Pick up not available 30 mins after time booked. No disclaimer whatsoever on Kayak.One location in Greenpoint
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9.2 Wonderful
Apr 2017
Cons:
This was a beautiful car, the customer service was great and everything was accommodating. My only complaint was that the price is high. I suppose it is competitive but it is a lot of money. If they lowered the price, I would be more likely to rent frequently.One location in Greenpoint
One location in Greenpoint