Pros: clean, quick, no-hassle check out and drop off. friendly staff.
Cons: change oil light came on pretty quickly, but then, it is a rental...
10 Feb 2017
Cons: The customer service could be a lot more friendly.
The feeling of over-liability with the car when compared to other rental car companies.
3 Mar 2017
Pros: Easy pick up and return. Great place to rent a car.
18 Oct 2015
Cons: The up-sales that the employees were doing was pretty ridiculous, otherwise it was a great deal for us!
19 Oct 2015
Pros: Car was comfortable and ready
Cons: Long line to pick up. 4 employees standing around appearing to be doing nothing
Car was not washed it was dirty
23 Oct 2015
Easy to work with.
Pros: The crew was great! Easy pick up and drop off! Even got an upgrade free!
Cons: Car wasn't super comfy, but not real bad.
25 Oct 2015
31 Oct 2015
Cons: Close to a scam when it comes to insurance. We purchased insurance online and were told that what we bought was useless. We were told that we needed to spend $124 more and purchase insurance from their company only. This was not true.
2 Nov 2015
Pros: Went relatively smoothly
Cons: I hate the hidden fees and insurance mark-up. If the insurance is 1000% essential, as you claim, put it in the damn quote.
Pros: Reasonable price, clean, nice car. The check in process was fast with the automation/video phone check in.
Cons: Waiting in line in the check in counter before deciding to go with the video phone check in.
22 Oct 2016
Pros: It took an hour to get to the Hertz place on a shuttle, which as it turns out is right next to the airport...would've been faster to walk. We got in on a Friday, so I think there was a rush (huge line). My sister rented from the same place the day before and there was no line.
Despite that little hiccup, they were very friendly and helpful and didn't try to hustle me too much about addons.
Once I got my contract we had to wait another half hour for the car.
When I brought it back on my return, they were very helpful! I had prepaid for a full tank of gas, but had filled it the day before (doh!), but I asked the agent to remove the fee, and she did with a warning and a wink.
The car worked great, and the price was unbeatable for a minivan for 8 days...$345!!
Cons: Waiting for the shuttle and then the car itself....took awhile for it to be cleaned from the previous renter. But it was a busy time for them, so this wasn't really a service issue in my opinion. The price was way worth the inconveniences.
4 Nov 2016
Pros: Pickup and dropoff was pleasant and pricing was good. Nissan altima clean and smooth driving.
Cons: That it was all black, in and out. We were in Hawaii, so it was warm.
17 Nov 2016
Great service and value
Pros: Service was fast and convenient. Car was fine and clean. Not my favorite car but I liked the the service.
18 Mar 2017
Pros: Price was very good. After waiting for over an hour just to get to a customer rep, the representative did comp the gasoline, which I appreciated.
Cons: The wait was much too long. Hertz was not prepared to handle the number of customers and the number of representatives was too small.
21 Mar 2017
Pros: Easy drop off
Cons: Agent told me that my hertz gold didn't apply since I booked on kayak. She said I should pay more to get the gold service.
21 Mar 2017
Pros: Quick and easy
24 Mar 2017
Cons: Poor service during return
25 Mar 2017
Pros: Front counterJen was great. She checked us in quick, gave good tips for the area, offered upgrade options etc. Car was nice and clean, drop off was easy. Transportation to and from the airport was quick and hertz had lots of trams running back and forth.
Cons: It took us almost 2 hours to get our car! This location was not prepared for the spring break crowd and only had 2 people working for the general checkin in. (There were other agents working on the holiday/gold line but not enough for the general crowd...especially when one couple stayed at the front counter for 45minutes!! Our kids were miserable and hungry, not a great start to our vacation.
26 Mar 2017
Hertz overbooked by A LOT
Pros: Car was nice and was what we ordered, when we eventually got it. We had to wait in line for 2.5 hours at the Maui airport before getting to the counter because the cars had been so overbooked that they had to wait for each one to be washed and give cars out one by one before the line would advance! The wait was ridiculous. Then we waited another 20-30 minutes for our car to arrive from the car wash before we could start our vacation. It was a sad way to spend 3 hours of our vacation. I don't think we will rent a car from Hertz, at least on Maui, ever again!
Pros: We expected to rent a truck with a covered back back it wasn't the case... not what we saw in the picture
Cons: The staff of Alamo was very helpful
21 Apr 2017
Pros: Car was nice.
Cons: Pricing is a bit high but was competitive to other companies.
11 May 2017
Pros: Alamo worked out great for us. Everything was quick and they had the process down to a science. There was an issue with our gas tank not being filled and they were quick to correct the issue with great customer service.
Cons: Everything was great.
30 Oct 2015
Alamo at Maui's OGG is better than some of their c
Pros: Short lines, friendly service, enormous clean bathrooms in convenient spots.
Cons: No complaints whatsoever.
2 Nov 2015
Fastest pick up and drop off
Pros: Less than 5 min to drive off with the car and drop it off. That was cool.
2 Nov 2015
I always book with Alamo
Pros: Service with a smile. Friendly shuttle drivers as well. Good value for the price.
16 Nov 2015
Pros: Fast and fro service!
19 Nov 2015
Pros: service was first rate
6 Dec 2015
Terrible customer service
Cons: Had mechanical issues beyond my control and was told it would cost me $50 to have someone assist us. We were stranded in the hotel and had to make other accommodations to make our reservation on our last night in Maui. Car proceeded to act up and not want to start, ended up limpinge car in and when dropped it off the car didn't start for the attendant. Told him the story and needless to say I'm finished with alamo car rental services.
7 Dec 2015
Nissan Versa Thanksgiving day
Pros: 5 mins with the man behind the desk and 1 minute in the parking lot and we were out of Alamo. The fastest, easiest process and on a holiday. 4 days for under $100. Need to download an app to connect your phone to the car which was very faulty but that was all Nissan. Alamo was great.
Cons: i dont know how , but i paid 65$ a day when your ad says that i need to pay 25$ a day
17 Jan 2017
Pour customer service with pickup.
Pros: the price was good value . drop off was a good experience.
Cons: the pick up took over an hour and they went from 8 people at the desk down to 4 during a busy time. everyone in line was very frustrated and I found the experience unacceptable. I will not lease from them again due to the experience.
17 Feb 2017
Pros: The Ford Escape was very nice. I was originally quoted for a Hyundai Accent, but was presented with a Chevrolet teeny car that my golf clubs would not fit in.
Cons: They charged me an extra $20/day for the Escape. They also extorted an additional $225 for insurance coverage. I explained that I had sufficient insurance of my own, however they said that if I had an accident the contract would stay open until the car was repaired and my insurance would not cover that. I was also told that it could take 3 to 6 weeks for the parts to come from the mainland. I will never again rent a car from Payless or Budget Car Rental!
16 Oct 2015
Better than I expected
Pros: Incredibly low rate and reasonable fees if you have your own insurance. The employees were incredibly helpful. We got a Chevy sonic which was perfect for 2 people with 2 suitcases. Also a great compact car for the Road to Hana
Cons: Only downfall was it seemed like no one at OGG knew about Payless or that it was at the Budget office. That might be something to add into the reservation email.
24 Apr 2016
Cons: Set reservation for a Kia / Hyundai 4 door sized vehicle. Upon pickup none were available and received a small hatchback Nissan Versa
30 Apr 2016
Payless but not painless
Pros: Nothing to commend Payless.
Cons: First, Payless was very hard to find, turns out it was inside the Budget Care rental place. I feel somewhat cheated. Car was reserved for a total of $168, but charge at counter came to $200. I did not select any extra options. Also the compact was supposed to be a Nissan Versa Sedan or equal, but was the smaller Nissan Versa Note model, with no trunk, which is not equal but lesser. The agent handling the customer next to me was really giving the couple a very high pressure (uncomfortable to say the least) sales pitch to buy the upgrade and buy the extra insurance...he was quite intimidating..HATE these low-cost rental car companies.. Also my car had a tire that went needed an air fill. Will NOT rent from Payless again.
25 May 2016
First time using Payless
Pros: The only thing I could think of saying that was a positive was that Payless was inside the airport property.
Cons: First off I didn't like being pressured to upgrade my vehicle. I wanted what I ordered and in the end I didn't upgrade but didn't receive what I rented. I also didn't appreciate how horrible of shape the rental car I got was in. When I ordered online for my two day stay it was $96, but after everything was said and done it came to over $250. I received a notification that our flight was delayed and was tiring to contact the Payless office where I rented the car from to see if I could delay my drop off. After trying to call for over an hour I gave up because no one picked up the phone and it was during regular business hours. I called a 1800 number I found online and they couldn't give me a straight answer or do anything for me because they couldn't find my rental in their computer. This was an extremely frustrating process that really shouldn't have been especially at the end of my vacation this was the last thing I wanted to deal with. I will never again rent a car from Payless or Budget.
29 May 2016
Pros: At time of booking, Payless was the least expensive. Drop off was quick and efficient. Several shuttles taking you to and from rental facility so you didn't have to wait very long.
Cons: Upon arriving at the rental facility we waited an hour an a half to rent the car. They manage both Budget and Payless customers and the line was long. People were getting agitated waiting so long to get the car. Once we got the rental contract, we still waited another hour to get our car. We had planned to go to an attraction that closed at 2 pm, but the two and a half hours spent on renting a car eliminated that. Then we tried calling them for two days using the phone number on the envelope, calling corporate office, and a number listed on their website. We were never able to speak to someone. We want to extend our rental. Also tried contacting them via email and no luck. I can only wonder what a customer in an emergency can hope to get.
6 Jun 2016
Pros: Staff was personal and helpful. No crowds to deal with
9 Jun 2016
MUST TAKE A SHUTTLE, NOT PICKUP AT TERMINAL AS FAL
Cons: When I booked the rental it clearly said I could get the car at the terminal and NOT HAVE TO RIDE THE SHUTTLE BUS. When I got there I was taken by shuttle bus, then waited a long time. This is false advertisement by Kayak.
Also, I was not able to drive to all the places I had planned because the Ford I was given had a bad tyransmission. When I returned the car I was told that all of that Ford model had a bad transmission, yet they offered no refund and got it ready for the next victim.
Cons: The pickup took over an hour, common budget you can do better
22 Oct 2015
Cons: Too long to wait for a car
22 Oct 2015
Speedy service and a great rate!
Pros: Great rate for a full size car. Shuttle very efficient. Easy pick up and drop off. Nice car.
Cons: Trunk small for a full size vehicle.
2 Nov 2015
Pros: Easy drop off
Cons: The wait to pick up the car was horrible! Other then that there was no problem. But we must have waited an hour and a half with a 2 and 3 year old after a 6 hour flight and it felt like easy a nightmare.
22 Nov 2015
Cons: Pick up took way too long.
3 Dec 2015
Terrible experience- waited 30 minutes for car, ca
Pros: It was one of the less expensive options available.
Cons: Despite having a reservation, we still had to wait over 30 minutes for the minivan to be ready- with 3 kids (12, 2, and 3mos) who had all been travelling all day. The facility is small and not nice so we opted to wait outside in the wind. The minivan itself was awful, obviously the base model and very worn. We also rented a car seat that was old, coming apart and basically just a plastic chair. All in all, an absolutely horrible experience.
14 Dec 2015
Vehicle that doesn't work
Pros: Got a Jeep Wrangler for which the all wheel drive dos not work and had steering control issues. It wasn't less expensive either.
Not worth the pain.
Cons: Bad vehicle
29 Dec 2015
Pros: Friendly staff, all went well
5 Jan 2016
Easy and no problems
Pros: In and out in 5 minutes.
Cons: Seasonal price was high but everywhere was high...
11 Jan 2016
Terrible pick up system and dirty car.
Pros: We arrived at the rental office and it was just 3 groups. But all 3 parties ended up waiting more than 40 minutes. We all recieved our cars washed but it was still very dirty, outside and inside.
Pros: I made a mistakes with my rental. I thought I was renting from the airport but it was the one in town that I made the reservation. They let me know the issue and then gave me a free shuttle to their other location. The staff was great and I have no complaints! Thank you Enterprise!
Cons: Nothing about my rental process was bad.
13 Oct 2016
Pros: I liked the friendly service and clean vehicle. Also the reassurance you seem to receive from them.
Cons: The wait. I waited in the heat for over 20 minutes AFTER being told to wait outside for an escort to take me to my vehicle. It was ridiculous. On top of that, I had to pay more than I reserved since this was at the airport and I wasn't informed prior to that it was another location down the street (less than half a mile away).
9 Nov 2016
Cons: To save airport concession fees, have to include $25 extra dollars for cab fare!
12 Nov 2016
Pros: Good price. No shuttle though, had to take a taxi, but still saved money on it. Nice people. When I was concerned about making it by the 4:00 closing time, they made me a backup reservation at the main Enterprise location, which was very reassuring. We would have a car in any case.
Cons: Pickup was on Saturday, and they only are open until 4. Unusual, and our plane was late but I just made it. Something others should be aware of.
9 Jan 2017
They didn't tell us they closed at 4pmonsaturdays
Cons: We flew in from Seattle. I had 2 people in wheelchairs at airport. We got to office by cab at 415 and entire property was locked up. The ladies leaving fortunately had pity onus and opened back up to give us last minivan on Maui. I had talked to manager there few days before to confirm rental. He never mentioned that they closed at 4pm on Saturday's????i had 7 people counting on that van and really don't know what I would have done!!
13 Jan 2017
roofline too low
Pros: service was good
Cons: hit my head getting into Hyundai elantra every time
driver side ext. mirror did not stay where set
had to take taxi to and from airport
22 Jan 2017
Car great, manager horrible
Pros: The car was as advertised. The charges were as advertised.
Cons: Matthew Perkins was the most Unhelpful, condescending person in whose mercy I've ever had the misfortune of being. I cannot believe Enterprise would have a branch manager so rude. Thank you Kayak for transferring my rental agreement to another branch.
5 Mar 2017
Cons: They called the day before to tell me I would have to take a taxi to their place of business. The had NO shuttle.
7 Mar 2017
Pros: Top notch service from the staff
8 Mar 2017
Not at the airport!
Pros: Car was fine - clean, ran well, no problems
Cons: We reserved a car at the airport and the rental agency called us the day before our trip to tell us that the pickup location was actually not at the airport and there was no shuttle. We had to take a taxi to get there. Traveling with a small child, this is a HUGE hassle because it requires installing the car seat in the taxi an then in the rental car. Don't advertise the location as an airport location if it is not at the airport!
Battery almost dead , had trouble starting the car
Pros: Quick and easy pick up
Cons: I thought it was from rent a wreck
26 Aug 2016
Pros: Prompt and courteous staff
Cons: The strange location of the drop-off box.
30 Sep 2016
Cons: Mark up all over
15 Oct 2016
Cons: An extra $13 dollars a day to let my wife drive? Feel ripped off
The Nissan Altima is horrible for the front passenger. The seat is too low and not adjustable. Dollar could/would not give me an alternative vehicle.
22 Oct 2016
Not what I asked and pay for
Pros: Good has mileage
Cons: They tried so hard to get me to upgrade so I did fir an extra 18.50 per day, then they didn't even have the car after waiting for 1 1/2hrs. They wanted to give me a free upgrade to an suv. I didn't want that, just give me what I paid for. Then the lady says they have an economy car (the original car I reserved before I paid for the upgrade) I could take. NOW why would you talk me into an upgrade on a car you dint have and then offer me the exact car I originally paid for at an upgraded price? I was so frustrated after the long wait that I just took the economy car and left. NEVER pay for an upgrade. If they don't have what you reserved then they should upgrade you for free.....period. NEVER going with dollar again.
15 Dec 2016
Pros: The price was right!!
Cons: Could have smelled a little fresher inside/
19 Dec 2016
Cons: Got the impression there would be nicer cars than what there actually was.
21 Dec 2016
Great value, good service
Pros: Car was clean and nice and reliable
Service was fast and friendly
22 Feb 2017
Infested with 1,000 spiders
16 Apr 2017
Pros: you could easily walk from the airport if you knew where it was, rather than wait for the shuttle.
Cons: shuttle to the rental car was a long wait at night and the line took some time once we arrived.
Cons: Pick up time took much longer than it should have
28 Nov 2015
Pros: Lots of cars to choose from.
Cons: The first car we rented was in horrible shape. I wasn't sure if it would even make it back to the car rental location. The second car was better and the swap out of cars was painless.
26 Jan 2016
wait, wait, and wait
Pros: van driver was full of good info
Cons: Apparently Saturday evenings around 10pm all checkouts are done manually since the software on the mainland is updating. This caused about 20 minute wait time with 3 people in line.
18 Apr 2016
8 May 2016
Pros: Plenty of room for luggage
Cons: The minivan was several years old, a bit scuffed inside, and the engine made funny sounds at times.
6 Nov 2016
1.5 hour wait to pick up car
Pros: The car was in great shape and a good value for the money
Cons: We waited 1.5 hours in line/waiting for the car to be cleaned. It was busy Saturday, but they were severely understaffed and we spent an hour longer than we anticipated to get the rental car that we had a reservation for.
13 Nov 2016
Pros: Super friendly staff!
Cons: The car was filthy on the inside
27 Nov 2016
Satisfied but room for improvements
Pros: Friendly staff and great inventory of newer vechicles. Drop off and shuttle to airport was quick and easy. Clean vehicle interior. Vehicle ran well and performed to expectation.
Cons: Check in took 60-90 minutes waiting in line which is too long of a wait for my patience. We rented a beautiful low mileage Ford Mustang convertible. Vehicle could have used a car wash. Most of the vehicles in the lot appeared to be in need of a rinse down.
28 Nov 2016
Pros: Car was great. Customer service reps were very freindly
Cons: Took 45 minutes to get to Avis rental office from airport even though it was a 5 minute drive. Long line at airport
Then took another 45 min to get to counter
Then waited for car in lot for 30 minutes
1 Jan 2017
Wont ever do again
Pros: Took ovwr an hour for them to get the car, rude staff, only would talk to me if we were willing to upgrade. Worst experience i have evef had renting a car
Cons: No avail rentals at airport close to Kaanapali had to drive 30 miles
14 Oct 2016
Great rental, so-so customer service
Pros: Great SUV
Free upgraded SUV
Cons: When I called to extend my rental time, customer service was very rude and hung up on me before the end of our conversation
5 Dec 2016
Cons: Too many debts and scratches on the car. Although car was good value for the money.
14 Feb 2017
Pros: ease of check in and check out
Cons: staff not very welcoming. car not in very good condition, pretty banged up and rode rough.
16 Feb 2017
Started off not so good, but ended up ok
Pros: I liked how the lady at the end made things right with payment. I liked how the vehicle was what I asked for and that it was new
Cons: Upon pick up noticed big paint smudge mark where vehicle was struck by something. Gas tank was at 1/4 full. Cleanliness was sub par. Looked like a rush job. I called to inform about gas , vehicle was great though , 3000 mikes on a new Yukon XL . Need to give a little more tlc on the cleaning part, however , upon return the service was exceptional. They reduced my rate for the gas. As I returned it with a half tank more than when I picked it up. I also took off the big paint smudge with a rag and some gasoline, ( a trick a Mexican friend tought me) looked like nothing ever happened there. The main issue was cleanliness. I had to clean the all the windows inside . Sand in the seats. Felt bad it was a brand new Yukon XL . Those guys are expensive and should get the TLC they deserve.
Ps. Full coverage insurance is way high.
10 Mar 2017
Pros: Very convenient and easy. Best price
Cons: Trying to scare me into extra insurance and buying gas, and then the upsell for a bigger car.
28 Mar 2017
Smaller than advertised
Pros: Competitively priced midsize, pretty standard renting experience.
Cons: Booked something with room for 5 bags per Kayak, got a Mazda 3 which is way too snug for three full size bags and the kids' knees were all up in my seat back.
2 Apr 2017
Not what I ordered
Pros: I like that the staff took care of the issue but it was twice as much as we planned for.
Cons: The fact that I plugged in the type of car we needed and the site scammed me into thinking I got a great deal on it when in fact it was for a much smaller car and not at all usable.
7 May 2017
The vechile Nissan Quest had 33000 miles ... had major break problems
Cons: I was driving to Hana and realiall these issues on the way there... no time to turn around.. made the whole trip un comfortable and noisy and also felt unsafe at times