Queens Hotel

Got no sleep as the guests next door were rowdy, and smoking, which came into my room. Finally got moved to another room at 3am , that had no lock on the door. Duvet cover was stained, carpets were stained and dirty. Sent an email after my stay about my complaints, nobody replied. Rang first time , man on desk said they’d received it , the manager had spoken to him about it and manager would get back to me. Rang second time , 2 weeks later , got screamed at down the phone by a nasty, horrible lady, who told me if I was bored then to leave a bad review, and then put the phone down on me. She wasn’t interested in anything I had to say and I suspect probably knew about my complaint and was just trying to get rid of me. I tried to go down the route of complaining via email rather than posting online , but since I have been treated so badly and no one replied , I decided to let people know before booking , not to bother staying here, as if there is something wrong with your stay, they couldn’t care less ! I am just a normal lady, who travelled to meet my sister for the weekend , and it was ruined by this. For the amount it costs , just book a travelodge, it will be much better, much safer , the customer service will probably be to a much higher standard and at least you know what you’re getting.

Nothing really as im quite disappointed .we paid good money .and I never had proplems with booking .com...

I have stayed in this hotel many times .. during the stay in Feb .they gave us a very small room ..more of a single room with a double bed ...when we asked to change room they asked us to pay an extra charge and we shouldn't have booked with booking .com .as we get the smaller room ..if we wanted a better room we should have booked directly with them which i find very stupid ..and I m supposed to go on the 14 th March .but due to this circumstances of this virus we r kept quarantined and not travel ... they won't give us a refund as the booking was unrefundable ..but this is something all around the globe ...not to spread this virus ...for sure I wont go there anymore ..and I don't recommend them to anyone ..its the way they treated.. us ...

Very good breakfast.

A little bit shabby in main areas of hotel. Some room updating required.