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legroom good despite A320 being much inferior to B387 Found an aisle seat helpful to older passenger flight on time cabin crew friendly and efficient selected fish meal.bangus..very good did not miss alcohol captain spoke normal English happy with travellers prayer good airbridge on arrival with nearby toilets pleasant arrival procedure for overnight stay

A 320 necessarily lowers the quality compared with dreamliner eg access to toilets and aisle width and entertainment system at manila the`woman at checkout spoke very poor english so had to repeat several times... and she expressed doubt about any seat vacant as`i was late in the queue.. she resolved this by passing me to her supervisor no other problems

They ran out of 1of the choices of the meal and I was forced to take the remaining meal which was fish cakes, which I don’t eat. There should be enough food to cater for passengers and regular snacks on board.

Friendly crew, always available and happy to help

Boarding was late

No problem

Service can b warmer Practically no entertainment, just a common screen

Food

Customer service

Food

exellent in everything

Everything really.They run the airline very smoothly and professionally from boarding to disembarking.

They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats.

Crew and entertainment

Food and legroom

Movies entertainment

Food selection available was not good in my opinion - pretty much tailored to Indian appetite and stomachs. Very pour options for juices and alternate foods.

Interior of plane was very comfortable and entertainment options were excellent.

Slow to serve food and drink. We had to wait 2 hours before being offered anything.

Great flight

No problems

free wifi.

Food

None

The crew were pleasant.

The flight was terrible. The boarding process was improperly conducted causing a lack of overhead space in the baggage storage overhead. The entertainment system was broken and the flight transfer process was terrible and confusing. I had the worst trip in over 300 life time trips. I felt like the price was way too high for the service I received! I need a partial refund at a minimun.

Wasnt bothered as compared to previous flights.

One hour delay in boarding and taking off and NO explanation from any airline personnel.

Nothing

Poor service during checkin in and in air. Bad IFE system. No one spoke English. No wonder it has to sell its ticket very cheap.

Great price IMHO. Good value for the space/legroom. Nothing to hate.

The food wasn’t great and service wasn’t as slick or polished as say a Qatar or ME3 airline, but to get from US to Hong Kong in business for less than 2 grand is a steal

Everything was great for the Price Free Wifi Vegan Food Option

Blankets from Shanghai to Delhi could be little more better Apart from it all good

Love the A321 aircraft

Food and no IFE on board for a 4 hour flight

Very limited food served at inappropriate times with no flexibility. No information provided on what meals would be served at what times. Very limited entertainment. Very long uncomfortable flight compounded by crew hawking duty free goods like vendors at a fish market, waking many of those who had been fortunate enough to fall asleep.

The food is not standard airline food and deliciously reflects the Middle East.

We were lucky to get the last row where there are just 2 seats.

Width and depth of seats - very small. I especially noticed the depth - very narrow. As usual bearly room between row in front. The food was very average. I ordered Asian vegetarian and got 3 meals almost identical. For dessert I also got a piece of melon and 2 cubes of pineapple 3 times. The bread roll was stale at best. Unfortunately on the long 13 hr leg we had a male staff member who wasn’t happy in his job and basically grunted at the passengers...He was also clearing the food trays and was very rough with it and I wore a container of somebody else’s custard all over me (luckily I had a blanket wrapped around Mel). He was more annoyed that zig also got the bottom of his trousers and shoes.

Very well organized and efficient. Very friendly staff. Great service.

I paid for internet which constantly disconnected. Waste of money.

Friendly service.

Boarding process could improve

Very prompt service and amazing hospitality. Despite the numerous times I called them for service, the staff were always polite and served me with a smile. Overwhelming hospitality really!

None

Good value

Srilankan airlines did not allow me to board my flight and had the least helpful customer support reps.

The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !

Nothing to say

Good flight, arriving well on time.

Friendly crew.

So many people on a 747!!

The flight to Gdansk took off and arrived on-time and the staff were professional.

The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control.

Departure and arrival were timely, staff was courteous and helpfull.

Lufthansa are excellent. Makes the US carriers look awful in comparison. Good seats, great service, on time, zero complaints.

Some of the other passengers were annoying

terrible experience - hidden fees for 1st checked baggage travelocity messed up on their site when the ticket was purchased when in fact the person that travels needs to pay to check in the luggage

Excelent service

I liked all

Boarding went pretty smoothly and quickly

The staff seems to be lacking the enthusiasm and warmth towards the passengers.

On time as I had a connection outbound. All good in the transfer.

Crew

Boarding process was terrible, delayed for 3 hours and I have missed my other flight

Good connection experience.

Waiting/standing on the bus for the one last guy.

This is a great way to travel from Helsinki to Tampere and avoid the railway and train changing.

The plane is not comfortable, but the flight is very short. It balances out.

The transfer was too complicated, long distance to walk, security check line, not enough time for transfer, had to run to catch the next flight

I enjoy my flight

Again no complains

Flight attendants are polite

On time as I had a connection outbound. All good in the transfer.

Food/drink options

Boarding process. Flight delayed

The crew lady was nice and I liked the food even though it was a one hour flight

Again delay

Offers one of few direct flights to Barcelona from Warsaw

The agents at the gates are always rude. They were talking behind my back assuming I don’t understand Polish. As almost always with LOT, the flight was delayed.

Flight crew helpful

Very friendly and helpful staff.

Lost my bag.

It got me there.

Vintage plane.

staff quite friendly and helpful

the seat can not be adjusted, worst one I've seen all these years.