Luang Prabang hotels

Cons: The hotel had an issue with the hot water supplied to rooms, our room rarely had any hot water. The staff were good, particularly Rohan. But there wasn't a lot they could do.

Pros: This hotel is on a huge site. There are free bikes that can be used to navigate the pathways, golf cart style buggies that staff use to transport you to/from your room on request and boardwalk style pathways around the 'paddy field' styled centre of the resort. The main reception area has pleasant and attractive decor and lots of interesting things dotted around. A great hotel with well spaced villa style rooms. We stayed in an upgraded executive deluxe room in a block of 4. It was at least double the size of a standard room with a very comfortable 6ft bed. The pillows were amazingly comfy. The bathroom was huge with a great walk in shower, a freestanding bath, double sinks and separate WC. There was plenty of wardrobe space and an in room safe. Air con was very controllable and wasn't turned off when the room was cleaned so the room stayed cool. Plenty of electrical sockets in convenient places for charging phones, ipads, cameras, laptops etc. The usual tea/coffee making facilities were provided and complimentary water was left every day. There were so many different lighting options, it took us a while to figure out all the different light switches. Breakfast was great with a huge variety to choose from. They cater for all nationalities. There are 3 pools. One is 47m long, one is smaller and ideal for children, one is a small plunge pool. We used the large pool and it was great. Plenty of towels, sun loungers and parasols were available. There is also a bar service for a cheeky cocktail poolside. The free shuttle service to/from town was great but only runs every 2 hours and you need to pre-book. Service at this hotel was superb and any queries/issues were resolved very quickly and efficiently. Everyone working here was so friendly and polite. We definitely recommend staying here and we would be happy to return in future.

Cons: The restaurant was great for breakfast but expensive (in comparison to local food in town) for lunch/dinner. We'd have liked to stay in and eat a couple of nights but couldn't justify the cost when a free shuttle service to town was available. We struggled with the hot water on the first day but after reporting to reception, a handyman arrived in less than 15 minutes. He informed us that we need to run taps in both sinks, bath and shower for 5-10 minutes sometimes before the hot water comes through. We noticed that several others have reported lack of hot water and think that some instructions in the bathroom to explain this would have been helpful.

Pros: The staff was really friendly and supportive. The resort feels like as if you stay in your own countryside home in the middle of rice fields.

Pros: Beautiful setting with rice paddies throughout the hotel. Great facilities. Lovely escape from town.

Cons: Real shame that the hotel isn't doing more to be more sustainable (as the Pullman group tries to claim it is). Communicating with staff was challenging, not the level of service you expect from this hotel.

Pros: Wonderful grounds and accommodation

Cons: I accidentally broke a plastic soap dish in the shower so let the staff know at check out. They tried to charge me $50, then $30 to replace it. Soured the experience for me a bit.

Pros: The staff were super friendly, the breakfast was awesome, the free shuttle to town is super quick, efficient and easy. Everyone here is so nice and we had an incredible stay.

Cons: We weren’t prepared for everything at the hotel to be charged in USD (this made everything a bit more expensive for us because of the exchange rate), but it didn’t make our stay any less enjoyable. Highly recommend Pullman to anyone coming to Luang Prabang :)

Pros: Beautiful property, calm, with friendly staff.

Cons: A little far from town centre.

Pros: Perfect

Cons: Nothing

Pros: Staff, location, ambiance and decor.

Cons: Same breakfast every day, poor attention to detail and more reactive than proactive approach.

Pros: A really comfortable , tastefully designed & furnished boutique hotel,beautiful gardens & pools. Excellent service.

Cons: Minor mosquito problems & lack of comfortable chairs in bedroom but would stay again without hesitation,our top hotel in Laos by far.

Pros: The serenity and imagination that has gone into making this boutique hotel a wonderful home to enjoy. The library was particularly welcoming as was the dining. To have breakfast cooked for you rather than a buffet was refreshing. Beautiful antiques wherever you look.

Pros: Beautiful property and warm, welcoming, friendly and professional staff.

Cons: Nothing

Pros: The owners of Satri House set out to make this place feel like a home - and they absolutely succeed in that - and a very gracious and comfortable home at that. Guests can just wonder through beautiful sitting areas full of wonderful antiques or swim in two clear and peaceful pools or avail themselves of the excellent restaurant or bar. The staff glide quietly in the background seeing to your every need.

Cons: Nothing it at all. It doesn’t come cheap but something as good as this couldn’t really be expected to.

Pros: Hotel is nice and everything is good, breakfast also perfect

Cons: N/And

Pros: Everything

Pros: Very helpful staff, solved all wishes we had :-) Nice, quiet place on the river bank, easy travelling to the city with hotel shuttle.

Pros: The whole complex was delightful, gardens beautiful and well kept with a diverse array of plants and trees. Rooms and facilities were excellent. The views over the Mekong river were spectacular. We could have just enjoyed staying on the grounds for the whole of our visit. There is a free shuttle bus which runs frequently to and from the town. There are many Wats to see in town as well as various shops with all vareties of woven goods. We took a sunset dinner cruise on the Mekong one evening. Great event with delicious local food and some cultural music and dances for entertainment.

Cons: Nothing, much of the time we had the place to ourselves. Loved the amnience, tranquil, thoughful staff, very helpful.

Pros: Fantastic, beautiful spot overlooking the Mekong River.

Cons: n/a

Pros: I loved that it was a bit out of town, We got a free upgrade but the hotel was under construction so most of the hotel looked close but really happy with the size of our room. Amazing view of the river. Loved how quite it was. And we had the pool to ourselves There was only about 6 people staying at the hotel so it was perfect for us.

Cons: For the price I paid for our 5 night the breakfast was honestly horrible! I completely understand it’s a poor country, I’m not looking for luxury breakfast but there was always a lack of food the bread was stale and just small options for a “5” star hotel. There was never any hot water When you wanted to have a bath the water was warm. I don’t like having my bath towels Changed everyday There was a sign saying if you do not want your towels changed leave them hanging out if you want them changed leave them on the floor so I left them hanging on but every time I came back to my room after the room was clean the towels had been changed.

Pros: Excellent views of Mekong river, serene atmosphere, shuttle bus into town

Pros: The view overlooking the Mekong is fantastic. Very quiet away from the bustle of town.

Cons: We didn’t mind at all but some might not like being away from the action.

Pros: Everything else! The view was fabulous- we had room 121 with a balcony looking out on the mighty Mekong, what a view! The staff were very friendly and attentive. It's a little out of town so they offer a regular shuttle service. The pool was refreshing too. Would love to go back.

Cons: The breakfast wasn't the best I've ever had (my omelette was undercooked, I don't mind slightly undercooked yolk but not runny white).

Pros: Location was peaceful and beautiful but it is outside of town. There is a shuttle that runs on a schedule but it means you have to stick to the schedule of the shuttle. There are tuk tuks available.

Cons: The facilities are a little run down. Some things are not fixed. For the price I would have liked the property to be more maintained.

Pros: It's a very, very beautiful place! Amazing landscapes and well-groomed territory. It feels like a lot of work and soul has been put into it. In the evenings you can admire the sunset in silence. The room had a beautiful balcony overlooking the Mekong. The hotel is a short distance from the city center, but you can always get there by taxi or by tuk-tuk. It's the second time I've been here, I came to show this beautiful place to my wife.

Cons: During our stay, unfortunately, the swimming pool was closed and we did not have time to go to another place (where the hotel provided transfer).

Pros: Staff could not do enough, so helpful. Rooms on the rice field are spacious and modern.

Cons: Wifi was a bit poor for the rooms on the rice field.

Pros: this hotel was so beautiful. nice rooms, very good food. best and helpful staff. they supported us because we had so much trouble with our flight home because of the corona virus situation. couldn‘t imagine a better hotel staff, so helpful! thank you again very much!!

Pros: The best hotel bed i have slept in. Bliss. The attention to detail in all areas is immense. Location terrific and the free bikes a nice touch. Jewel in the crown has to be the breakfast and restaurant area by the lotus pond. Very high quality breakfast ingredients and fantastic local staff who are obviously well trained and happy at work.

Cons: Lighting was insufficient in the bedroom

Pros: Staff was so friendly!! It was efficiently run , and attention to detail.

Cons: It’s beautiful!!

Pros: Maison Dalabua was a beautiful hotel to stay at just 5 minutes from the Main Street in Luang Prabang. We enjoyed the pool facilities and our complimentary breakfast next to the serene lotus pond. Our room was exceptionally clean and spacious. It was the little things at this hotel that made our stay exceptional.

Cons: When organising transport the staff were not overly helpful. They tried to charge us $65 for a car to the waterfall. We walked outside and the first Tuk Tuk driver we asked only charged us $20. The hotel claimed they could not help us with an organising a Tuk Tuk.

Pros: Fantastic hotel

Cons: This is a gorgeous property with a very convenient location. The restaurant is centered around multiple lily ponds. The food is delicious and reasonably priced. Breakfast was included in the room rate and served in the restaurant. I would highly recommend staying there.

Pros: Absolutely amazing hotel! Cozy, nice, beautiful garden. Our room was a garden room and there was a very nice outside bath and terra e. Very quiet, a bit far from the downtown, but tuk-tuks are available as well as free shuttles in the evening

Cons: Nothing

Pros: The Hotel grounds, our room, the staff, the amenities, the location, in short we loved all aspects of the hotel

Cons: Our stay at the Hotel was nearly "perfect" The only slight disappointment was even considering the undoubted quality of the hotel I felt the restaurant was a little over priced.

Pros: Excellent cooking class by Chef John!

Pros: The staff, especially in the restaurant

Cons: Cinema screen in next to pool and rooms which was very loud. Definitely not appropriate in a luxury resort.

Pros: Lovely, relaxing hotel with excellent rooms, good facilities, very welcoming staff.

Cons: Very small points, but the staff had booked a car for our flight departure time not our hotel departure time (quickly put right!) And I saved them from failing to charge us properly for an excursion and the car booking! (That might be a like rather than a dislike...)

Pros: The pool was really good, chilled out and relaxing.

Cons: We enjoyed our stay... but, the staff lacked training and were very over baring a lot of the time. The room was nice but the bed wasn’t as comfy as I expected and some parts of the room could have done with some TLC. Also, the price of drinks and food were about 3 times the prices of elsewhere and the 10% admin cost added on is ridiculous.

Pros: Excellent service, kind staff, always up for grasp

Cons: Too many. Thought it was a Belmond hotel but seems like nothing fits with the brand. Completely out dated facilities, poor cleanness, full of mosquitoes, my toilet seat was shaking when sitting on it... poor quality breakfast, airport lounge does it better. Overall, it’s not worth the money. We moved from Amantaka to this one, wasn’t expecting this contrast. Attached photo slows the bed of baby cot...

Pros: Very nice and wellcoming staff. Beautiful views

Cons: Didn’t like the bathroom very much. Showering in the bathtub not very convenient.

Pros: The service was impeccable. Staff were attentive, friendly and helpful.

Pros: Everything

Cons: Long check in and long waiting time for food in empty restaurant

Pros: Spacious,wonderful room, with outstanding room service (they put out fresh fruits daily, and clean up the room twice). Fantastic breakfast, with many Lao and Western options (including open bar bloody Mary). Impeccable pool service. In sum, an absolutely fantastic hotel!

Pros: The staff was phoenominal! From airport pick up from to airport drop off! The manager of the hotel introduced himself to us and made us feel welcome. All staff knew our names and were very interested to know our daily plans and if we were comfortable. We would stay here again and again! We would highly recommend this hotel to anyone staying in or visiting Luang Prabang.

Pros: The architecture, a mix of French colonial, situated in spacious, well designed gardens makes for a nice place to come home to each day. But the staff make the place - nothing is too much trouble. They are attentive, kind, warm people that embody the beautiful Laos culture. They anticipated your needs and already had it solved before you knew you needed something. They were also on hand to welcome you back after a day out. The pool makes a delightful oasis to retreat to. The detailed finishes in the suites are of a high quality. Bedding was lovely and we had a great night sleep every night. I could go on but you get the idea ;)

Pros: Architecture and interior

Pros: amazing breakfast, wonderful rooms, helpful staff

Pros: One of the nicest hotels we have stayed in ever. Fantastic tropical and authentic atmosphere, very professional and nice staff, big and very stylish and cozy rooms. The kitchen is likewise outstanding. Pool area superior. The Hotel is like a warm family home where we wanted to stay longer! ... and now top of the list of hotels we want to re-visit.

Cons: Not much to complain about. This is truly a great small luxury hotel!

Pros: We were pick up by Ms. Pop and her colleague at the Pier in Luang Prabang. This was only the start of our stay. The pick up service was and still is amazing! SuperB! The hospitallity, the service, our room, breakfast, personel, everything is superB! Transport towards the post office. Breakfast! No bufet, but you can order what you would like to have (Western and Asian style). They arranged a scooter for us. The Residence does have bykes for their guests. The residence is outside the city centre, but Luang Prabang is not that huge, so everything is within walking distance and they have the post office shuttle bus. Special thanks too for Ms. Nang and Mr. Wat!

Cons: Nothing! Keep this level!

Pros: It’s beautiful and the staff is super friendly!

Pros: Just loved the serenity and beauty of this hotel. The staff were wonderfully attentive and could not do enough. Stunning rooms. Feel like you’re going back in time to a different era. Simply wonderful! Will definitely be back!

Pros: Excellent facilities, pool service is amazing View is grand. Spa is u believable

Cons: Maybe only thing is that it is quite far from central Luang Prabang. Maybe if they offered a free shuttle service? Possibly I missed this.

Pros: The staff especially Inphon.

Cons: Location.

Pros: Shuttle service was Conveniently provided by hotel. Quiet area and nice view from our room

Cons: Breakfast was just ok.

Cons: Little further from city center

Pros: Nice facilities

Cons: Up a big hill to get to the main reception and then more stairs to get to the rooms, so wouldn’t recommend to anyone with any disabilities.

Pros: Some rooms have views and are worth the upgrade. Rooms were very spacious and staff was helpful and pleasant. Good food in the restaurant, plenty of room by the pool. Be aware that there are lots of stairs if that will be an issue for you.

Cons: The staff was great and very helpful! Especially Mr Somphone from the reception and information. His great colleagues. All in all we had a great stay!

Pros: Good location outside of the centre of town but close enough for daily travel by hotel tuk-tuk or van. Evening shuttle service to night market at the centre of town was great. Large, spacious room, great staff and lovely breakfast buffet.

Pros: Very clean and friendly and helpful staff, big rooms.

Cons: Breakfast supplies a bit disorganized, like the right coffee missing etc. I.e. restaurant is a bit amateurish for such a place Shower hot water not really hot but just lukewarm,

Pros: Originally booked 3 nights but loved the hotel and Luang Prabang so much we extended our stay for a further 2 nights. Room was very clean and comfortable. Breakfast was very tasty with lots of variety to choose from. It was my husbands birthday during our stay and the staff surprised him with a lovely cake. I was very touched by this, he loved it and the cake was delicious

Cons: We didn’t like leaving.

Pros: Fantastic property & hospitality. Would like to specially thank Elodi & her team who runs the place for personally connecting with each guest and catering to their needs. Always ready with helpful suggestions & tips. Property is on a quiet street, just a 10 min walk from night market & ~5 min from Mekong riverside. Clean room & bathroom, great breakfast! Highly recommended.

Pros: Very clean with an excellent breakfast . A very pleasant swimming pool area Well kept gardens

Cons: The location was disappointing it was too far from the Centre of the Main Street where the best bars and restaurants are located The room although large was very dark with insufficient lighting . Windows are very small and the en-suite was also extremely dark not made better by dark decoration and terrible insufficient lighting We ordered a taxi to transfer us to the airport the day before leaving but it failed to turn up on time and so another guest offered to take us to the airport. Our taxi showed up as we were leaving but 10/15 minutes late. Reception were reluctant to return our 10 dollars for the fare and were far from pleasant. Returning home at nights by foot is not recommended due to poor to no street lighting I would not recommend this hotel.

Pros: Small hotel .very quiet..rooms quiet at night. Elodie and Cook very attentive also offering "Nutella" at breakfast for kids. Enough water provided. Upon check-in we had first a small superior room which was quite tight with the extrabed for our kid. Upon request they provided for free an upgrade to bigger room which was sufficient from size. Hotel is within 5 to 10 min walking distance from night market and restaurants.

Cons: We had a room at ground floor in the garden with quite a lot of mosquitoes around, upon request they sprayed the room and also prepared an extra mosquito net for the extrabed. Not sure whether there can be some gaze installed at the windows to prevent mosquitoes coming into the room.

Pros: Nice breakfast. Nice pool with a lot of shade

Cons: The French manager continuing speaking French after we said that only one of us was a French-speaker... English would have been appreciated. - mosquito net wasn't very clean

Pros: Wonderful large room with a soul. Ask for Room 1. Pool was great, with bar service and happy hour from 4-6. Breakfast was more than you could ask for - great coffee,baguette, croissants, etc.

Cons: Didn’t like leaving. We are traveling Asia for 6 weeks and this is the best place we have stayed. This is the first review I have ever written.

Pros: Rooms were very clean. Staff very polite and accommodating.

Cons: Honestly, everything was perfect.

Pros: Pool area for relaxation, great massage, extremely pleasant and helpful staff particularly the barman and at reception. Thank you to all for making it such a lovely stay.

Cons: Although good the food choices at times were limited. Perhaps the attentions of the european lady customer relations member of staff were a little 'pushy' and not in keeping with the otherwise relaxed but attentive and excellent service we received.

Pros: Walking distance to almost everything. Close to the Mekong River and many cafes, bars and restaurants where you can overlook the river and watch The Sunset.

Cons: Can’t think of anything we didn’t like.

Pros: Beautiful hotel in an excellent location. We were upgraded to a suite which was very large and comfortable. The staff was exceptional. Breakfast was delicious. The staff even prepared an amazing take away breakfast on our departure day as we had a very early flight. I would highly recommend villa santi for your stay!

Cons: The hotel had no record of my confirmed and paid booking when I arrived. I showed them my confirmation and payment record, and after puzzling over it for an hour they shuttled me to their "resort" far out of town without apology. I was put in what must have been an overflow room that smelled like sewage. They refused to offer any refund and said that I had to take it up with the website. I was stranded there and forced to eat at the overpriced resort restaurant because it was late and there was no way back. The next morning, after a long wait, I was moved back to a room at the main hotel, again without apology. The room I was placed in was entirely average and the internet did not work. Luang Prabang is a lovely city, but I lost half of my two days there dealing with this hotel and its incompetent staff. Location is the only upside, but there are plenty of lovely looking guesthouses in town that I have no doubt would offer a superior experience for 1/4 the price.

Pros: wonderful location and beautiful property

Pros: Good old vibes here like you go back to 70's period.

Cons: the bathroom was a bit worn out and mixed with many decoration styles.

Pros: Staff was friendly. Green garden outside the room was peaceful.

Cons: Nothing in particular stand out to me. The coffee was poor to my taste. The rate on booking.com was a lot higher than what that of my friend who walked-in .

Pros: The pillows were hard and so was the mattress.

Cons: The mattress and pillows.

Pros: Location is perfect. Rooms are tidy and spacy. We were also upgraded.

Pros: Close facilities

Cons: Quite expensive for 3 nights

Pros: Clean and good service. Food was ok. Quiet location but close to everything.

Cons: Expensive compared with what you get. Shower pressure was so bad so it was difficult washing you hair. Aircondition wasn't cooling so it worked more as a very noisy fan.

Pros: The staff were amazing!

Cons: The room was cold even with a small heater and it really made showering very uncomfortable during this season. :(

Pros: Everything :)

Cons: Nothing except the shower (it's a bit dark when you totally close the shower curtain) and a bit noisy due to the location of the hotel

Pros: The hotel may blend with all the other buildings in the area but it is definitely a standout once you see yourself lounging in the lovely terrace by the Nam Khan River and passersby look your way in awe. Our room had a balcony facing the road and overlooking the river and it was superb. Wooden furnishing, super comfortable bed, free stuff from the bar (an opening promo), and a lavish shower made our stay truly comfortable. Add to that the amazing service from the staff right from the reception to the food up to the cooking class (I highly suggest that you opt for this experience). Many special thanks to Mr. Zack, Chef Noy, Mr. SOne & Mr. Bounmee for making our stay relaxing and carefree in Luang Prabang. PS The classic Mercedes is a fine touch!

Cons: Toothbrushes were not provided during our stay. We have our own but I think it should be part of the standard toiletry set (in case guests forget to bring their own). Other than that, all things are a-ok!

Pros: The staff were amaxing! Good breakfast. Very relaxed and elegant environment.

Cons: The shower water was very frustrating! It kept changing from very hot to cold. Made having a shower a disappointing experience.

Pros: Location is good and breakfast ok....bit complicate with the ordering...Overall a really nice hotel

Cons: Not flexible if the Credit Card isn't working....Was a VISA Card issue, but expect more help...Finally the system was working

Pros: Staff and location

Pros: Decoration in room with a lot of wood and antique style

Cons: Bicycles they have for free are a bit outdated

Pros: The design of the room was great. Good location facing Nang Khan river. Breakfast wad great as well as staff were very friendly.

Cons: Bathroom was too dark.

Pros: Service is amazing, Staffs in front desk, restaurant & drivers were nice and very helpful, location is near everything but not noisy, breakfast & dinner were great. Enjoy seeing view of Khan River. Impressive stay , I will come back for sure :)

Pros: Staffs are very well-trained and knowledgable, the room are cleaned beds are comfy

Pros: staff was excellent and accommodating

Cons: the screening of their 3rd party tour drivers should be more stringent

Pros: The reception staff were helpful, the rooms were nice and clean and I liked that there was a kettle in the room.

Cons: I booked it for a spa trip but the girls doing the massages clearly couldn't be bothered and didn't want to be there. I tried twice for a massage and was met with rolling eyes and had to ask one to actually do something as she'd spent 40 minutes doing a one-handed massage as she was playing on her phone with the other. A massive shame as the only reason I booked this particular hotel was because it was also a spa.

Pros: Loved the location a short stroll down to the Mekong and the night markets. It was clean and friendly. If you want to book any trips the staff will easily arrange them for you.

Cons: The only thing is that as we didn’t pre book bed and breakfast we couldn’t add it on. But there is a coffee shop next door of tea/coffee facilities in the room.

Pros: Everything. Staff really nice, we can managed everything from here like day trip, airport shuttle, sunset cruise, mapping,etc. we also got 1 get 1 free Saffron coffee and 1 hour massage for free! Location is great, close to everything by walk.

Cons: -

Pros: Some of the personnel was friendly, location and area were quite nice. Shaffron Coffee had great coffee, bagels and other bakery.

Cons: If it wasn’t 40USD per night I would probably write a completely different review. It’s good to know it’s protected by UNESCO but moldy (black) bathroom and extremely aged yellowed barely working airco didn’t fall into the protection category apparently. For this price there was no breakfast included. Other properties in the area for twice as less money had way better new/sustained facilities plus breakfast included. All the extra things you get for free by staying extra nights don’t cost what they claim them to cost. Some of the personnel seemed disinterested. There was no help offered with my luggage (though I would refuse it anyway) while I was visibly exhausted on arrival and at least an offer to help is something I would expect for this price.. Even though I booked with booking, they had my passport and credit card information I had to wait for 5+ minutes at the reception while they were checking the room upon check-out..

Pros: The outside area is lovely in the evening, location is great - super close to the night market (<5 mins), temple (<5 mins + stairs) and main restaurant area (<10 mins). All easily walkable. Nice big bed and good AC. The TV was a bonus for the afternoon I felt wiped out and needed some down time.

Cons: The rooms seemed in need of some TLC.. a lot of paint was chipped away, doors been varnishing, holes needed some plaster. It's a shame really because with a little bit of attention to the rooms it would be a really great place to stay. The WiFi also drops every 2 minutes. On arrival I was given an exchange rate that was simply made up. It took me a good 10 minutes showing reception the live exchange rate to get 50k Kip off the bill. It's not really about the money, I just didn't like getting screwed over, especially as soon as we had arrived. You expect that from a cheap hostel, but this place wasn't that cheap...

Pros: Well located, great staff, very clean, spa on site, close to the night market.

Cons: Nothing to dislike