Matsumoto Hotel Kagetsu

The atmosphere of the hotel from the outside and in the lobby was very good. Very close to Matsumoto castle and local sites.

For a 4 star hotel the customer service was not up to par. My room was also not really worthy of a 4* rating in my opinion, too shabby and dirty marks/curtains etc. The staff were neglectful and I don't believe they went above and beyond to make my stay enjoyable. The staff in the breakfast hall were not even there when I had arrived even though there was a sign saying 'please wait to be seated by a member of staff'. They gave me a ticket which was a free tea/coffee if I didn't request for my sheets to be changed which I fully support as it is nice to be rewarded for not being wasteful. But on my second and third day they closed the cafe without warning and I wasn't able to use that at all. I spent the entire holiday confined to my room because they shut down their facilities without warning.

Tatami room was great with an authentic Japanese feel. Location was perfect close to the castle and the central tourist area.

Overcharged. Quoted price on booking.com included VAT however they added this an an extra 10% to the quoted room cost. Quoted car parking price was also to be 800Y , they charged 880Y then added 10% to that. We have been travelling for 3 weeks in Japan and these guys are the most deceitful we have encountered. Breakfast was also sub par. Coronavirus is active now and buffets are being cancelled which is understandable but the set menu should be to a suitable standard. This has been the worst we have encountered.