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Distance to city centre
|Nagoya Chubu Centrair Intl|
Distance to airport
|"Great place, great service,, great location!"||(in 148 reviews)|
|"Lovely room, great staff."||(in 245 reviews)|
|"Great big room with great service."||(in 147 reviews)|
|"Small room old bathroom."||(in 3 reviews)|
|"The rooms in the main building smell quite old, which was expected still annoying."||(in 5 reviews)|
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The atmosphere of the hotel from the outside and in the lobby was very good. Very close to Matsumoto castle and local sites.
For a 4 star hotel the customer service was not up to par. My room was also not really worthy of a 4* rating in my opinion, too shabby and dirty marks/curtains etc. The staff were neglectful and I don't believe they went above and beyond to make my stay enjoyable. The staff in the breakfast hall were not even there when I had arrived even though there was a sign saying 'please wait to be seated by a member of staff'. They gave me a ticket which was a free tea/coffee if I didn't request for my sheets to be changed which I fully support as it is nice to be rewarded for not being wasteful. But on my second and third day they closed the cafe without warning and I wasn't able to use that at all. I spent the entire holiday confined to my room because they shut down their facilities without warning.
Tatami room was great with an authentic Japanese feel. Location was perfect close to the castle and the central tourist area.
Overcharged. Quoted price on booking.com included VAT however they added this an an extra 10% to the quoted room cost. Quoted car parking price was also to be 800Y , they charged 880Y then added 10% to that. We have been travelling for 3 weeks in Japan and these guys are the most deceitful we have encountered. Breakfast was also sub par. Coronavirus is active now and buffets are being cancelled which is understandable but the set menu should be to a suitable standard. This has been the worst we have encountered.
I really enjoyed the room, the bed was perfect for me. The breakfast, both Japanese and Western were really good. The location of the hotel is really good, close to the station, and very close to the castle.
Blooth speaker was nice
View was no good Cheap room is no view Careful, if you hope good view
The service is excellent and out of my expectations.
We odered 2 days breakfast for a 2 day stay. We hope the main dishes are served with hot because it's kind of cold.
A stay at Matsumoto Hotel Kagetsu places you in the heart of Matsumoto, within a 10-minute walk of Matsumoto Castle and Matsumoto Scale Museum. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
based on 3,609 reviews
Things to know
- Friendly service
- Friendly atmosphere
- Stylish hotel
- Wonderful sightseeing
Policies vary by room type and provider.
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Reviews about Matsumoto Hotel Kagetsu
Most popular landmarks
- Matsumoto Castle 0.4 km
- Kaichi School Museum 0.9 km
- Matsumoto Railway Station 1 km
- Kita-Matsumoto Station 1 km
- Fureai Yamabekan Shiraito no Yu 2.6 km
- Matsumoto Alpspark 3.3 km