Overview

Surtees Hotel

12-20 Dean St, Newcastle upon Tyne, NE1 1PG, United Kingdom
+44 191 261 7771

S$ 55+

Overall guest ratings

7.1/10 Good
based on 2,302 reviews

Review highlights

  • 9.1
  • 7.9
  • 4.9
  • 4.5

Nearby

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    About

    Situated in Newcastle City Center, this hotel is steps from All Saints Church and Castle Keep. Grey's Monument and Quayside are also within 15 minutes.

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    Expedia

    AMENITIES

    • Free Wi-Fi
    • Internet
    • Meeting/Banquet facilities
    • No smoking
    • Bar/Lounge
    • Parking
    • 24 Hour Front Desk
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Concierge service
    • Room service
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    7.1 Good
    based on 2,374 reviews
    • 9.1 "Terrific location."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% liked the proximity to shopping."
      7.5 "75% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
    • 7.9 "Good breakfast."
    • 7.8 "Good service."
      8.6 "86% found the staff to be very friendly."
      8.2 "82% found the restaurant service to be one of the best."
    • 4.9 "Not very comfortable."
      1.8 "82% thought it was too noisy."
      4.7 "53% criticized the small bathroom."
    • 4.5 "Internet is poor."
      2.5 "75% said the wifi quality was bad."
    • 4.1 "Rooms are not good."
      4.1 "59% said rooms were dirty."
      3.4 "66% complained about the bathroom."
      0.3 "97% thought they were poorly maintained."
      3.1 "69% had problems with the shower."
      1.0 "90% found problems with the furniture."
      3.0 "70% said the bathroom was dirty."
      4.3 "For 57%, the rooms looked old."
      4.7 "53% criticized the small bathroom."
      4.6 "54% thought the tv was sub-standard."
    • 3.8 "Not very clean."
      4.1 "59% said rooms were dirty."
      3.0 "70% said the bathroom was dirty."
      2.4 "76% thought it was rather dirty."
    • 3.2 "Horrible vibe."
      3.0 "70% criticized the unstylish hotel."
      2.4 "76% didn't like the unstylish hotel."
      0.3 "For 97%, the lobby entrance was sub-standard."
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    Overall rating

    7.0 Good
    based on 1,258 reviews
    • 8.9 "Location is great."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "100% liked the proximity to shopping."
      7.2 "72% liked the proximity to sightseeing."
    • 7.8 "Good breakfast."
    • 7.1 "Good service."
      8.4 "84% found the staff to be very friendly."
      7.9 "79% found the restaurant service to be one of the best."
    • 4.1 "Not very comfortable."
      5.0 "Beds were acceptable for 50%."
      1.9 "81% thought it was too noisy."
    • 4.1 "Internet is poor."
      2.3 "77% said the wifi quality was bad."
    • 3.6 "Rooms are not good."
      3.4 "66% said rooms were dirty."
      3.1 "69% complained about the bathroom."
      0.1 "99% thought they were poorly maintained."
      5.0 "Beds were acceptable for 50%."
      0.9 "91% found problems with the furniture."
      3.1 "69% had problems with the shower."
      2.8 "72% said the bathroom was dirty."
      4.4 "For 56%, the rooms looked old."
    • 3.1 "Horrible vibe."
      2.9 "71% criticized the unstylish hotel."
      2.3 "77% didn't like the unstylish hotel."
      0.4 "For 96%, the lobby entrance was sub-standard."
    • 2.8 "Generally quite dirty."
      3.4 "66% said rooms were dirty."
      1.8 "82% thought it was rather dirty."
      2.8 "72% said the bathroom was dirty."
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    Overall rating

    7.0 Good
    based on 403 reviews
    • 8.8 "Location is great."
      10.0 "100% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
    • 7.9 "Good breakfast."
    • 7.9 "Good service."
      8.9 "89% found the staff to be very friendly."
    • 5.2 "Average comfort."
      5.1 "Beds were acceptable for 51%."
    • 4.5 "Internet is poor."
      2.4 "76% said the wifi quality was bad."
    • 4.0 "Rooms are not good."
      3.7 "63% said rooms were dirty."
      0.3 "97% thought they were poorly maintained."
      2.9 "71% complained about the bathroom."
      0.9 "91% found problems with the furniture."
      2.7 "73% said the bathroom was dirty."
      2.7 "73% had problems with the shower."
      4.5 "55% thought the tv was sub-standard."
    • 3.4 "Not very clean."
      3.7 "63% said rooms were dirty."
      2.6 "74% thought it was rather dirty."
      2.7 "73% said the bathroom was dirty."
    • 2.9 "Horrible vibe."
      3.1 "69% criticized the unstylish hotel."
    • 1.6 "Terrible amenities."
      1.5 "85% thought the building wasn't nice."
      0.5 "95% complained about the elevator."
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    Overall rating

    7.2 Good
    based on 712 reviews
    • 9.4 "Terrific location."
      10.0 "100% thought it was easy to get to the train station."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.2 "Great service."
      8.8 "88% found the staff to be very friendly."
    • 7.9 "Good breakfast."
    • 4.6 "Not very comfortable."
      1.8 "82% thought it was too noisy."
      4.6 "54% criticized the small bathroom."
    • 4.4 "Rooms are not good."
      3.6 "64% complained about the bathroom."
      4.5 "55% said rooms were dirty."
      0.4 "96% thought they were poorly maintained."
      3.0 "70% had problems with the shower."
      2.9 "71% said the bathroom was dirty."
      1.0 "90% found problems with the furniture."
      4.2 "58% thought the tv was sub-standard."
      3.9 "For 61%, the rooms looked old."
      4.6 "54% criticized the small bathroom."
    • 4.4 "Internet is poor."
      2.3 "77% said the wifi quality was bad."
    • 4.3 "Not very clean."
      4.5 "55% said rooms were dirty."
      2.5 "75% thought it was rather dirty."
      2.9 "71% said the bathroom was dirty."
    • 3.3 "Vibe wasn't good."
      2.7 "73% criticized the unstylish hotel."
      2.8 "72% didn't like the unstylish hotel."
      0.3 "For 97%, the lobby entrance was sub-standard."
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    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Friends Hotel
    Guests recommend this for traveling with friends.
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