Overview

Empress Inn and Suites by the Falls

5951 Clark Avenue, Niagara Falls, ON L2G 3W3, Canada
+1 905 356 3700

S$ 53+

Overall guest ratings

6.2/10 Good
based on 2,545 reviews

Review highlights

  • 8.5
  • 8.4
  • 4.9
  • 4.3

Nearby

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    About

    Empress Inn and Suites by the Falls offers an airport shuttle (available on request) and puts you just a 5-minute drive from Horseshoe Falls and Skylon Tower. You can visit the fitness center for a workout or unwind with a drink at the bar/lounge. Rooms at this Victorian hotel feature bonuses like washers/dryers, refrigerators, and microwaves.

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    AMENITIES

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Room service
    • Casino
    • No smoking
    • Restaurant
    • Air-conditioned
    • 24 Hour Front Desk
    • Free parking
    • Designated smoking area
    • Storage available
    • Babysitting or child care
    • Concierge service
    • Laundry facilities
    • Laundry service
    • Bar/Lounge
    • Safe
    • Free Internet
    • Pets not allowed
    • Washer/dryer available in-room
    • Grill
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    6.2 Good
    based on 2,545 reviews
    • 8.5 "Good value."
      10.0 "100% thought it was a great value."
    • 8.4 "Location is great."
      9.7 "97% thought parking was inexpensive."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
    • 5.8 "Service is ok."
      7.0 "70% found the staff to be very friendly."
      5.3 "53% said the reception staff was ok."
      5.9 "59% thought the management was tolerable."
      5.0 "Only 50% were satisfied with the booking process."
    • 4.9 "Disappointing food."
      0.3 "For 97%, the dining experience was not enjoyable."
      0.0 "Unclean dining area, according to 100%."
    • 4.3 "Breakfast is below average."
    • 3.9 "Not very comfortable."
      4.4 "56% didn't like the uncomfortable beds."
      2.2 "Air conditioning was criticized by 78%."
      4.5 "55% said rooms were small."
      2.0 "80% thought it was too noisy."
      0.5 "95% criticized the small bathroom."
    • 3.2 "Terrible amenities."
      2.9 "71% thought the building wasn't nice."
      4.6 "54% complained about the elevator."
      0.5 "95% thought the facilities needed updating."
      0.0 "100% didn't like the architecture."
    • 3.2 "Awful rooms."
      3.0 "70% said rooms were dirty."
      2.6 "74% complained about the bathroom."
      4.4 "56% didn't like the uncomfortable beds."
      1.1 "89% thought they were poorly maintained."
      2.6 "74% said the bathroom was dirty."
      2.2 "Air conditioning was criticized by 78%."
      4.5 "55% said rooms were small."
      1.0 "For 90%, the rooms looked old."
      0.6 "94% found problems with the furniture."
      1.8 "82% thought the tv was sub-standard."
      2.1 "79% had problems with the shower."
      0.5 "95% criticized the small bathroom."
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    Overall rating

    6.1 Good
    based on 1,272 reviews
    • 8.1 "Location is great."
      9.8 "98% liked the proximity to sightseeing."
      9.8 "98% thought parking was inexpensive."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
    • 5.7 "Service is ok."
      6.8 "Only 68% found the staff to be friendly enough."
    • 5.0 "Food is average."
      0.3 "For 97%, the dining experience was not enjoyable."
    • 4.4 "Breakfast is below average."
    • 3.4 "Bad amenities."
      3.1 "69% thought the building wasn't nice."
      4.6 "54% complained about the elevator."
    • 3.3 "Not very comfortable."
      4.2 "58% didn't like the uncomfortable beds."
      2.1 "Air conditioning was criticized by 79%."
      1.9 "81% thought it was too noisy."
      3.9 "61% said rooms were small."
      0.4 "96% criticized the small bathroom."
    • 3.1 "Horrible pool."
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    Overall rating

    6.2 Good
    based on 1,170 reviews
    • 8.7 "Good value."
      10.0 "100% thought it was a great value."
    • 8.2 "Location is great."
      9.7 "97% thought parking was inexpensive."
      9.6 "96% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      7.3 "73% liked the proximity to shopping."
    • 5.0 "Service is ok."
      4.9 "51% indicated the reception staff was not good."
      5.0 "Only 50% thought the service was professional."
      2.2 "Bad housekeeping, according to 78%."
    • 4.8 "Disappointing food."
    • 4.3 "Not very comfortable."
      4.9 "51% didn't like the uncomfortable beds."
      4.9 "51% said rooms were small."
      1.7 "83% thought it was too noisy."
      2.1 "Air conditioning was criticized by 79%."
      0.7 "93% criticized the small bathroom."
    • 4.2 "Breakfast is below average."
    • 3.6 "Rooms are not good."
      2.8 "72% said rooms were dirty."
      2.7 "73% complained about the bathroom."
      4.9 "51% didn't like the uncomfortable beds."
      0.9 "91% thought they were poorly maintained."
      2.8 "72% said the bathroom was dirty."
      4.9 "51% said rooms were small."
      1.9 "81% thought the tv was sub-standard."
      2.1 "Air conditioning was criticized by 79%."
      0.8 "92% found problems with the furniture."
      1.2 "For 88%, the rooms looked old."
      2.4 "76% had problems with the shower."
      0.7 "93% criticized the small bathroom."
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    Overall rating

    6.7 Good
    based on 101 reviews
    • 8.4 "Good value."
    • 8.3 "Location is great."
    • 5.9 "Service is ok."
    • 4.2 "Not very comfortable."
      4.5 "55% didn't like the uncomfortable beds."
    • 3.7 "Rooms are not good."
      1.3 "87% thought they were poorly maintained."
      2.9 "71% complained about the bathroom."
      3.4 "66% said rooms were dirty."
      4.5 "55% didn't like the uncomfortable beds."
      1.8 "82% thought the tv was sub-standard."
    • 3.7 "Bad amenities."
      3.2 "68% thought the building wasn't nice."
    • 3.3 "Not very clean."
      3.4 "66% said rooms were dirty."
    • 1.8 "Disappointing internet connection."
      1.1 "89% said the wifi quality was bad."
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