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Empress Inn and Suites by the Falls

5951 Clark Avenue, Niagara Falls, ON L2G 3W3, Canada
+1 905 356 3700

S$ 48+

Overall guest ratings

6.1/10 Good
based on 2,549 reviews

Review highlights

  • 8.4
  • 8.3
  • 4.0
  • 3.0

Nearby

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    About

    Empress Inn and Suites by the Falls is in the heart of Niagara Falls, walking distance from Skylon Tower and IMAX Theatre Niagara Falls. This hotel is close to American Falls and Horseshoe Falls.

    Rooms

    Make yourself at home in one of the 80 individually decorated guestrooms, featuring refrigerators and plasma televisions. Your pillowtop bed comes with Egyptian cotton sheets. Rooms have private balconies. Digital programming and MP3 docking stations are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.

    Amenities

    Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless Internet access and concierge services. This Victorian hotel also features supervised childcare/activities, a television in a common area, and barbecue grills.

    Dining

    Take advantage of the hotel's room service (during limited hours). Meet other guests and eat at a complimentary reception. Quench your thirst with your favorite drink at a bar/lounge.

    Business, Other Amenities

    Featured amenities include limo/town car service, complimentary newspapers in the lobby, and dry cleaning/laundry services. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.

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    Hotels.com

    AMENITIES

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Room service
    • Casino
    • No smoking
    • Restaurant
    • Air-conditioned
    • 24 hour front desk
    • Free parking
    • Designated smoking area
    • Storage available
    • Babysitting or child care
    • Concierge service
    • Laundry facilities
    • Laundry service
    • Bar/Lounge
    • Safe
    • Free Internet
    • Pets not allowed
    • Washer/dryer available in-room
    • Grill
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    Reviews

    Guest reviews

    Overall rating

    6.1 Good
    based on 2,549 reviews
    • 8.4 "Location is great."
    • 8.3 "Good value."
    • 5.2 "Service is ok."
    • 5.1 "Food is average."
    • 4.0 "Not very comfortable."
    • 3.0 "Generally quite dirty."
    • 2.8 "Awful rooms."
    • 2.1 "Terrible amenities."
    • 1.7 "Disappointing internet connection."
    View all review categories

    Overall rating

    6.2 Good
    based on 1,299 reviews
    • 8.4 "Location is great."
      9.8 "98% liked the proximity to sightseeing."
      9.8 "98% thought parking was inexpensive."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
    • 5.5 "Service is ok."
      6.9 "Only 69% found the staff to be friendly enough."
    • 5.0 "Food is average."
    • 3.5 "Not very comfortable."
      4.4 "56% didn't like the uncomfortable beds."
      1.6 "Air conditioning was criticized by 84%."
      2.0 "80% thought it was too noisy."
      4.1 "59% said rooms were small."
      0.4 "96% criticized the small bathroom."
    • 3.1 "Generally quite dirty."
      3.0 "70% said rooms were dirty."
      2.2 "78% said the bathroom was dirty."
      2.8 "72% thought it was rather dirty."
    • 2.4 "Awful rooms."
      3.0 "70% said rooms were dirty."
      1.2 "88% complained about the bathroom."
      4.4 "56% didn't like the uncomfortable beds."
      1.0 "90% thought they were poorly maintained."
      1.6 "Air conditioning was criticized by 84%."
      2.2 "78% said the bathroom was dirty."
      1.6 "84% thought the tv was sub-standard."
      1.3 "For 87%, the rooms looked old."
      1.8 "82% had problems with the shower."
      4.1 "59% said rooms were small."
      0.6 "94% found problems with the furniture."
      3.8 "62% were unsatisfied with the kitchenette."
      0.4 "96% criticized the small bathroom."
    • 2.2 "Terrible amenities."
      1.9 "81% thought the building wasn't nice."
      0.0 "100% complained about the elevator."
      0.9 "91% thought the facilities needed updating."
    • 1.6 "Horrible vibe."
      1.3 "87% criticized the unstylish hotel."
      2.1 "Unfriendly atmosphere, according to 79%."
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    Overall rating

    6.1 Good
    based on 1,121 reviews
    • 8.7 "Good value."
      9.6 "96% thought it was a great value."
    • 8.1 "Location is great."
      9.6 "96% thought parking was inexpensive."
      9.6 "96% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      8.4 "84% liked the proximity to shopping."
    • 4.7 "Disappointing food."
    • 4.5 "Not very comfortable."
      1.9 "81% thought it was too noisy."
      1.4 "Air conditioning was criticized by 86%."
      0.6 "94% criticized the small bathroom."
    • 4.5 "Service is below average."
      3.7 "63% indicated the reception staff was not good."
      4.4 "56% thought the service was unprofessional."
      1.3 "Bad housekeeping, according to 87%."
    • 3.1 "Awful rooms."
      2.7 "73% said rooms were dirty."
      1.8 "82% complained about the bathroom."
      0.8 "92% thought they were poorly maintained."
      2.8 "72% said the bathroom was dirty."
      1.9 "81% thought the tv was sub-standard."
      1.2 "For 88%, the rooms looked old."
      0.7 "93% found problems with the furniture."
      1.4 "Air conditioning was criticized by 86%."
      2.5 "75% had problems with the shower."
      4.9 "51% were disappointed with the minibar."
      0.6 "94% criticized the small bathroom."
      4.1 "59% were unsatisfied with the kitchenette."
    • 2.6 "Generally quite dirty."
      2.7 "73% said rooms were dirty."
      2.8 "72% said the bathroom was dirty."
      2.7 "73% thought it was rather dirty."
    View all review categories

    Overall rating

    6.6 Good
    based on 127 reviews
    • 8.4 "Location is great."
    • 8.3 "Good value."
    • 5.4 "Service is ok."
    • 4.2 "Not very comfortable."
      4.9 "51% didn't like the uncomfortable beds."
    • 3.6 "Rooms are not good."
      1.4 "86% thought they were poorly maintained."
      2.5 "75% complained about the bathroom."
      4.9 "51% didn't like the uncomfortable beds."
      3.5 "65% said rooms were dirty."
      1.6 "84% thought the tv was sub-standard."
    • 3.6 "Not very clean."
      3.5 "65% said rooms were dirty."
    • 2.4 "Terrible amenities."
      1.8 "82% thought the building wasn't nice."
    • 1.8 "Horrible vibe."
    View all review categories
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