Overview

Grand Park Otaru
Top City Hotel

11-3 Chikko, Otaru 047-0008, Japan
+81 134 213 111

S$ 81+

Overall guest ratings

8.4/10 Excellent
based on 3,975 reviews

Review highlights

  • 8.6
  • 8.3
  • 8.3
  • 4.9

Good to know

  • Great reception
  • Great shopping
  • Spacious rooms
  • Great view

Nearby

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    About

    Grand Park Otaru is a great choice for a stay in Otaru. For a bite to eat, guests can check out Terrace Brasserie, one of 3 restaurants, which serves breakfast, lunch, and dinner. Other highlights at this upscale hotel include a bar/lounge, and rooms offer refrigerators and room service.

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    AMENITIES

    • Free Wi-Fi
    • Facilities for disabled guests
    • Internet
    • Currency exchange on-site
    • Gift shop
    • Meeting/Banquet facilities
    • Room service
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Non-smoking rooms available
    • Concierge service
    • Laundry service
    • Pets not allowed
    • Parking (surcharge)
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.4 Excellent
    based on 3,975 reviews
    • 8.6 "Comfort level is high."
      9.4 "94% thought rooms were spacious."
      8.3 "83% liked the big bathroom."
    • 8.3 "Rooms are great."
      9.7 "97% thought the view was good."
      9.4 "94% thought rooms were spacious."
      7.5 "75% said rooms were clean."
      8.3 "83% liked the big bathroom."
      7.6 "76% enjoyed the furniture."
    • 8.3 "Location is great."
      9.1 "91% liked the proximity to shopping."
      9.1 "91% thought it was easy to get to the train station."
      8.5 "Easily accessible by car, said 85%."
      9.6 "Near to public transport, according to 96%."
      10.0 "100% appreciated the closeness to the beach."
    • 8.1 "Breakfast is good."
    • 8.0 "Great service."
      8.9 "89% found the staff to be very friendly."
      7.1 "71% said the reception staff was great."
      8.8 "88% thought the service was very professional."
      7.1 "Housekeeping was great, according to 71%."
      8.2 "82% were happy with the shuttle service."
      8.8 "88% said the booking process went smoothly."
      10.0 "Management was excellent, said 100%."
    • 4.9 "Internet is poor."
      4.1 "59% said the wifi quality was bad."
    • 3.5 "Wellness & sports facilities were not very nice."
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    Overall rating

    8.5 Excellent
    based on 1,550 reviews
    • 8.8 "Comfort level is high."
      9.5 "95% thought rooms were spacious."
      7.2 "72% said the beds were comfortable."
      8.5 "85% liked the big bathroom."
    • 8.6 "Rooms are great."
      9.5 "95% thought rooms were spacious."
      9.8 "98% thought the view was good."
      7.9 "79% said rooms were clean."
      7.2 "72% said the beds were comfortable."
      8.5 "85% liked the big bathroom."
    • 8.3 "Location is great."
      9.4 "94% liked the proximity to shopping."
      9.1 "91% thought it was easy to get to the train station."
      8.2 "Easily accessible by car, said 82%."
      9.6 "Near to public transport, according to 96%."
    • 8.0 "Great service."
      8.7 "87% found the staff to be very friendly."
      7.1 "71% said the reception staff was great."
      8.7 "87% thought the service was very professional."
      7.0 "Housekeeping was great, according to 70%."
    • 7.7 "Good breakfast."
    • 4.9 "Internet is poor."
      4.1 "59% said the wifi quality was bad."
    • 3.7 "Wellness & sports facilities were not very nice."
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    Overall rating

    8.4 Excellent
    based on 1,868 reviews
    • 8.6 "Location is great."
      9.2 "92% liked the proximity to shopping."
      9.2 "92% thought it was easy to get to the train station."
      8.7 "Easily accessible by car, said 87%."
      9.7 "Near to public transport, according to 97%."
      10.0 "100% appreciated the closeness to the beach."
    • 8.4 "Comfort level is high."
      9.4 "94% thought rooms were spacious."
      8.2 "82% liked the big bathroom."
    • 8.2 "Rooms are great."
      9.7 "97% thought the view was good."
      9.4 "94% thought rooms were spacious."
      7.4 "74% said rooms were clean."
      8.2 "82% liked the big bathroom."
    • 8.0 "Breakfast is good."
    • 8.0 "Great service."
      8.9 "89% found the staff to be very friendly."
      7.4 "74% said the reception staff was great."
      8.9 "89% thought the service was very professional."
    • 4.6 "Internet is poor."
      3.8 "62% said the wifi quality was bad."
    • 3.8 "Wellness & sports facilities were not very nice."
    View all review categories

    Overall rating

    8.7 Excellent
    based on 39 reviews
    • 8.3 "Location is great."
    • 8.1 "Rooms are great."
    • 7.5 "Good service."

    Overall rating

    8.5 Excellent
    based on 516 reviews
    • 8.8 "Comfort level is high."
      9.5 "95% thought rooms were spacious."
      8.6 "86% liked the big bathroom."
    • 8.4 "Great service."
      9.2 "92% found the staff to be very friendly."
      7.5 "75% said the reception staff was great."
      9.0 "90% thought the service was very professional."
    • 8.2 "Breakfast is good."
    • 8.2 "Location is great."
      9.0 "90% liked the proximity to shopping."
      8.8 "88% thought it was easy to get to the train station."
      8.6 "Easily accessible by car, said 86%."
    • 8.0 "Rooms are great."
      9.5 "95% thought rooms were spacious."
      9.7 "97% thought the view was good."
      7.1 "71% said rooms were clean."
      8.6 "86% liked the big bathroom."
    • 3.1 "Disappointing wellness & sports facilities."
    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Great reception"
    "Great shopping"
    "Spacious rooms"
    "Great view"
    data provided by TrustYou

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