Overview

Hotel Mercure Zakopane Kasprowy
Top Resort Hotel

Szymaszkowa, Zakopane, Malopolskie, Poland
+48 182 024 000

S$ 86+

Overall guest ratings

8.1/10 Excellent
based on 889 reviews

Review highlights

  • 10.0
  • 9.1
  • 6.3
  • 5.7

Good to know

  • Friendly service
  • Great view

Nearby

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    About

    Offering an unforgettable view of the Tatra Mountains, the three-star Mercure Kasprowy Zakopane hotel is situated just 0.6 miles (1 km) from Zakopane city center, close to the ski slopes and geothermal baths open during the summer. The hotel offers 288 comfortable rooms, 13 conference rooms, 2 restaurants, 1 traditional inn and 1 bar. After a full day on the slopes, guests can relax in our pool and sauna, while the kids can have fun at the Mini Club or Junior Club.

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    AMENITIES

    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Business centre
    • Concierge service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Game room
    • Indoor pool
    • Outdoor pool
    • Skiing
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Playground
    • Ski-in/Ski-out
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Spa
    • Child pool
    • Air-conditioned
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Parking (surcharge)
    • Outdoor tennis
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    Reviews

    Guest reviews

    Overall rating

    8.1 Excellent
    based on 889 reviews
    • 10.0 "Excellent wellness & sports facilities."
    • 9.1 "Excellent breakfast."
    • 8.2 "Great service."
      8.7 "87% found the staff to be very friendly."
      8.6 "86% thought the service was very professional."
    • 7.6 "Good location."
    • 6.8 "Pool is mediocre."
    • 6.3 "Internet is average."
    • 5.7 "Bar is ok."
    • 5.5 "Rooms are ok."
      5.1 "Beds were acceptable for 51%."
      5.0 "Cleanliness of the bathroom was average, said 50%."
    • 4.2 "Value below average."
      4.4 "56% said the breakfast was too expensive."
      1.7 "The price was too high for 83%."
    • 3.4 "Not very clean."
      3.0 "70% said rooms were dirty."
      3.3 "67% thought it was rather dirty."
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    Overall rating

    7.8 Good
    based on 408 reviews
    • 9.0 "Excellent breakfast."
    • 8.2 "Great service."
      8.7 "87% found the staff to be very friendly."
      7.2 "72% said the reception staff was great."
      8.5 "85% thought the service was very professional."
    • 7.6 "Good location."
    • 7.2 "Good pool."
    • 5.6 "Internet is average."
    • 4.8 "Rooms are not good."
      2.3 "77% complained about the bathroom."
      4.8 "52% didn't like the uncomfortable beds."
      1.5 "85% thought they were poorly maintained."
      3.0 "70% said rooms were dirty."
      3.0 "For 70%, the rooms looked old."
      1.4 "Air conditioning was criticized by 86%."
    • 4.3 "Value below average."
    • 3.5 "Not very clean."
      3.0 "70% said rooms were dirty."
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    Overall rating

    8.1 Excellent
    based on 408 reviews
    • 9.1 "Excellent breakfast."
    • 8.1 "Great service."
      8.7 "87% found the staff to be very friendly."
      8.6 "86% thought the service was very professional."
    • 7.6 "Good location."
    • 6.5 "Pool is mediocre."
    • 5.5 "Rooms are ok."
      5.1 "Beds were acceptable for 51%."
    • 4.1 "Value below average."
    • 3.5 "Not very clean."
      3.3 "67% said rooms were dirty."
    View all review categories

    Overall rating

    7.6 Good
    based on 71 reviews
    • 9.0 "Excellent breakfast."
    • 8.5 "Great service."
      8.9 "89% found the staff to be very friendly."
    • 7.6 "Good location."
    • 5.1 "Rooms are ok."
    • 4.4 "Value below average."
    Hotel type
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Friends Hotel
    Guests recommend this for traveling with friends.
    Good to know
    "Friendly service"
    "Great view"
    data provided by TrustYou

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