The Hotel @ Times Square

From Bad to Worse...

Not much good to say... The bed was comfortable and the room was a decent size for New York. Unfortunately, that's where the positives end...

Requested early check in on a high floor the day before I arrived, but received an email at the time I was planning to check in that I could not do so until after 3. When I did check in, I was given the 3rd floor right on the street. The car horns and street noise kept me up into the morning. I was on a non-smoking floor, but the cigarette smell was unbelievably thick.It was obvious they were allowing smoking in the rooms. One word for the owners... bleach. The bed sheets were stained and obviously old. They should probably be replaced. Breakfast was horrible. Other than the bagels, there were dry (maybe day old?) muffins, 1 pancake which had obviously been previously frozen, and the juices were basically water. They had actually positioned buckets next to the juice machines so you could throw out the juice rather than drink it. We checked our bags to go to a show. When we came back to retrieve them, we asked for a cab. The bellman went out front to hail us a cab, but had no luck. He told us he would be right back, and went back in the hotel. After 10 minutes of standing out in the cold waiting, he never came back. When I went in to the front desk, I asked them if they could call a cab. They told me their concierge was gone for the day, so I had to go flag one down on my own! Never have I been to a hotel that could not get me a ride to the station.

It was clean, a great location, breakfast a plus - and there were NO bedbugs. That was our main concern in NYC.

Efficiency of Reception staff and closeness to Art Galleries and Museums

Someone had been lying on my bed before I arrived. The cover was thrown aside. One curtain was hanging down slightly and a chair had been pulled over to fix it but maybe they lay down instead.

Position

No Coffee Lounge

the location is very strategic.

the check in time is much too late. i've traveled all over the world, but only here they take guests at 3 p.m.