Pros: The customer service was brilliant. Real people.
I had a minor problem with a tyre and was attended to quickly by the AA and Kwikfit. The staff at Chipping Sodbury, particularly Alex was wonderful. Well done Enterprise!
5 Jan 2016
Pros: Great service - very clear about documentation needed. Free upgrade. Great car - though hired over Xmas period so probably quite expensive comparatively.
Cons: Had to fill up oil two days into hire period
9 Aug 2016
Pros: It allows you to book without making final payment
Cons: Honestly there was not much of a difference in price on kayak and main website
Cons: I was not told I needed a return airline ticket in order to rent a car.
30 Nov 2016
Car was OK, 1 hour wait + tank half full at pickup
Cons: We had to wait for a long time to have the gentleman who man's the rental station at the hotel near Bristol airport to come in, and left almost an HOUR after we got to the hotel!
Car tank was only HALF full. I was charged an extra 30 POUNDS for gas that was not disclosed to me at Kayak rental PLUS another amount for liability insurance that the gentleman at counter said was required by law. I had purchased Kayak insurance already and was surprised that I had to pay this extra.
And now there a further $68 charge on my credit card account from Easirent for what, I have no idea!!!
7 Mar 2017
Easirent Is Bad
Cons: Rude aggressive staff, looking hungrily for extra charges. Over an hour to get a car.
Cons: Whenever I have pre booked previously, basic insurance has always been included. I was told this had recently changed and was no longer the case. Disappointed that my pre booked price was not what I paid in the end! Had to leave earlier than anticipated to avoid paying two days insurance, instead of one. You need to spell this out when people are booking!
Cons: The company had no presence at the airport. Had great difficulty finding their office. The various add-ons to the supposedly "low price" made their price not competitive. Cancelled the car and went elsewhere.
Pros: Ease of pick up at Exeter Airport (though this is a tiny airport so I was expecting this). We had a great Mini 500. I have my own excess policy so can dodge those charges. Drop off in Bristol was equally smooth.
Cons: The drop off fee to a different location is beyond all logistical costs so seems excessive. To counter we insured only one driver as the additional was also v expensive considering I'm covering all excess.