good and bad points

Pros: Easy and speedy bookings

Cons: It was shown as 'Ford Focus or equivalent'. But the actual car is Hyundai i10 which is different class with Ford focus.

A tale of deceit and loss

Pros: Nothing

Cons: When I reached to pick up the car, I was surprised to have been informed that there was no booking in my name. The guy at the counter was rude and wasted an hour of my time. He dropped my iPhone-6 (that I gave him to look at the Kayak's reservation confirmation email) and damaged it- a big loss. He was reluctant to even confirm what he said but ultimately, I got it in writing that he didnt receive a booking. Lack of car upset all travel plans of the family and we ended up spending a fortune on a series of taxi hires. In addition, I am out of pocket by USD$18 that I paid for the Allianz insurance cover. A terrible, terrible, terrible experience.