Cons: Didn't like attitude of counter staff on surprising news that as we had booked on a US website we were required to pay €12,500 immediately from our credit card before collecting our hire car. Also unknown to us a copy of our insurance was expected. Consequently we cancelled the car.
20 Sep 2016
Pros: The overall value was good. Helped by getting insurance from a third party - Alianze. The AVIS representative that I EVENTUALLY got to on pick up and drop off was very efficient.
Cons: The wait to see a representative on both pick up and drop off was extremely long The same representative on both ends of the trip took forever, continually trying to upsell insurance, instilling fear in the rentors. He held up everyone, but fortunately I didn't have to deal with him.
The car was in terrible shape. The air conditioning didn't work. The fan only worked on high speed. The car itself was uncomfortable.
20 Sep 2016
Cons: The total bill was twice what we were quoted. When we dropped the car off in Dublin it was in an empty parking lot and left a key at a desk. Then two days later received a bill for a price we were not quoted for. Over all the car cost over $100 a day for a size basic car. I called customer service to let them know we were charged an amount we didn't agree to and they told me to dispute it to my credit card company.
27 Oct 2016
Cons: they charge me 30 euros for not wanting
2 Jan 2017
Pros: Bad enough that Christmas prices were way higher than normal but then because we booked with you we were caught for 250€ extra in Dublin for insurance. Never again.
3 Jan 2017
Pros: Quick pick up
Quick and easy drop off with helpful staff
Cons: We weren't given information on the motorway toll when we picked up the car, as we'd previously rented from another company where it was included we presumed it was the same with Avis. It was only when we returned the car we saw the information, why haven't they got the same information in the office where we picked up the car?
The car was also not the one we expected, the Nissan Juke would have been preferable to the Opal Astra we were given
26 Mar 2017
Pre-auth credit card
Cons: The pre-authorisation remains on card for 5 weeks. This shall be reduced as we might have to use the card and the limit is gone.
7 Sep 2016
Car -$8/day - great! Insurance -$42/day - WTF?
Pros: Agents very nice, of course...
Cons: Usurious insurance rates. And NO A/C! Have to rent a "Luxury " car to get ac, and were not told. Got an hour out of Dublin before we figured out there was no a/c. Contrary to popular belief, it actually does get warm in Ireland in August....
27 Sep 2016
Pros: Car was great - ran smoothly, was easy to handle and was efficient on gas.
Cons: Dublin Airport Pickup Location was understaffed. Waited 40 mins for my scheduled pickup to be ready. Avis charged the cost of the rental for insurance - way overpriced.
4 Oct 2016
Beware of Fees
Pros: Clean car
Cons: Charged 30 euro as a "service fee" for allowing me to use my own insutance. Shameful...
Pros: Car ran well. People I dealt with were friendly and helpful.
Cons: They did not have the car I had reserved nor could I change the reservation through them. Would have to go through Kayak. the car I got was fine but larger and more expensive then I had planned. The GPS software took us on two very wrong detours.
12 Dec 2016
Cons: Had to haggle for best price on insurance. Only until i went to another compnay did they offer discount. Also not availbale online so could not shop prior to arrival.
18 Apr 2017
Price problem, and mystic accident !!!
Pros: The car is ok, not bad. Not trouble during the rent. The car has been clean.
Cons: The difference between my booking price and the real price I have already paid. I need to look for a explication about. Tax ? Insurance? ?? I don't know, I have already asked directly Europcar about, I hope I will have answer early.
Beside, when I returned the car, the Europcar employee asked about accident on front driver door, little scratch less than 3 cm. I tried to explain I didn't check the car with worker when I took the car, and the scratch is on the car before, but he said me the opposite. But, when I took the car 12/04/2017, I tried to put this scratch in the contract, and the office employee explained me all accident, impact and scratch have put in the report during the car drop off with the costumer before.
So, when I picked up the car, total price with insurance is very expensive than the booking price ( because they add taxes, insurances....) and, when I returned the car, Europcar worker put in the report "mystic accident".
Consequently, I send you my dissatisfaction about this rental car.
19 Apr 2017
Cons: Beware booking through kayak. The car rentalI booked did not have the mandatory minimum insurance requirements for car rental in Ireland and as result I had to paid double what was originally quoted.
29 Apr 2017
Pros: Older car, 55k miles. Worked well, but pretty basic.
Cons: Mandatory insurance cost 3 times the Kayak quote! Drop off a complete mess. Parking directions a mess. It took almost 15 mins to get return checked clear. Minimal staff available. Worst Europcar location I have ever experiences.
29 Sep 2016
Rip off alert
Cons: This company is an insurance ripoff. Insisted on full coverage, left me and my family in a lurch as we were stuck at a remote location offsite from the airport. Would not accept my credit card insurance policies, I had 3 different cards, all with renters coverage. Tried to use my personal renter policy which covers rentals in Ireland and they refused. Hard sell on everything. Instead of the $80 for the week, ended up having to dish out $540. Avoid at all costs. Don't fall for their bait and switch. Kayak should be ashamed of doing business with this company.
30 Sep 2016
Pros: Nice car with free sat Mac (Renault Clio)
Cons: Taxes, insurance and airport fee meant a 50eur rental turned into a 250eur rental.
2 Oct 2016
Costly car rental for what you got!
Pros: The car was nice and met our needs for the week our so we had it. But it would have been better if when rented the Eurocar attendant had explained the car operations features.
Cons: The hustle I got to take an upgraded car compared to what I originally booked. The fact there was nobody available to explain the car operating chaicteristic for basic things like how to adjust miors, cruise controles, syncing your phone to to the car, where the fuel fill lid button was located, seat adjustments,, the dashboard characteristics and other features I had to figure out on my own. It would have been a much better experience if the rental car agent or representative had been willing to explain the car features before I departed with the car.
10 Oct 2016
Pros: Staff was delightful. Got a free upgrade. Loved it.
Cons: The price ended up being many, many times over what was quoted due to the Irish insurance. Would have been good to know in advance so I could compare to other companies more accurately.
15 Oct 2016
Cons: Desk person didn't want my custom and recommended that I go next door to his competitors to deal with them. So did, that you budget car rental!
Pros: Staff was friendly and accommodating to our needs for our trip. Car was decent for what we needed for our two week stay.
Cons: Did not like the fact that the car rental was listed as $99.00 but had fail to mention that there were added expenses that led to a $900+ increase. The fact that you are required to have insurance on the car was not related to us. It is not like in the States where you can decline the insurance if your personal insurance premiums covers rentals. And if you do decline the insurance, it's an automatic $5000 hold on your credit card. So when I thought I was receiving a "deal" with the price of the rental, it in fact was not. Make sure you do your research before selecting a rental in Ireland. I did not and we paid for it....literally.
3 Aug 2016
Seriously need to fix their pickup system
Pros: Employees were friendly enough and the car was in good condition. Return was smooth.
The rental was serviced by Thrifty in a shared facility with Hertz a short bus ride from the terminals. (Although hertz had separate employees, they had the same problems with pickup as far as I could tell)
Cons: It took well over an hour to pickup the car, really ridiculous, and we were the second in line when we arrived. It was much worse for others.
Also I got a nail in the tire and they were no help at all, I had to pay for the repair myself because I didn't have the extra "tire cover." (Luckily tire repairs are cheap in Ireland).
The insurance is also a scam in Ireland (this is common to all agencies I could tell), as most credit cards don't cover Ireland, but Chase cards seem to (call to ask). Thrifty accepted this for a 30 euro administrative fee (which is disclosed in the terms).
They were also remarkably nitpicky about the condition of the car, taking photos at checkout and documenting even the slightest scratches or dents.
20 Aug 2016
Cons: The people who work in Dublin are a bunch off crooks all the want is the people who rent buy extra insurance which I believe I did not need plus there were all types of extra fees
26 Aug 2016
Pros: Good mileage with diesel. Drop off was more efficient
Cons: We had to wait an hour for the car. Very slow. Also didn't like the the insurance deductible fee added to the credit card fo 1600.00 euros. Never had that occur in any country that we rented a car. Rented in Scotlad the week prior and the process was straight forward.
1 Sep 2016
Car was good
Pros: They brought the car to the airport for us so we didn't have to go to the yard.
Cons: We paid for a small baby car seat and they had a enfant car seat. We asked for help putting it in and they would not help. One guy said they didn't have insurance to help. The seat was too big and another guy who tried to help suggested we go across to another terminal and rent a baby seat. So I have to walk across the airport after 16 hrs of travel to try and rent another car seat after I had already paid for one..
Very bad service on that end . If they don't have the seats they should not have it available to rent ..
How do I get my money back I paid for the seat???
7 Sep 2016
Cons: I plan on contesting my credit card charge. I was quoted a price of E193.34. I ended up being charged E308.30 with an additional charge of E66.96 for an additional driver. There was no explanation of where the other E44 came from. Additionally there was no prior mention that the vehicle was a diesel nor that a E5,436 security charge would be applied to my credit card.
16 Oct 2016
GreAt rental experience
Pros: The car was just what we needed. No line at pickup. Very friendly help. Easy drop off.
Cons: The true cost of renting a car in Ireland is disguised in the insurance fee.
17 Oct 2016
Pros: It was so awful it was actually humorous.
Cons: The rear wiper was missing, drivers side door didn't lock, passenger side door couldn't be opened front the outside. Overall an awful car. Lots of hidden fees added on as well, declining insurance results in a 5,000 euro hold on your card which would max most people's cards out on the start of a trip.
22 Oct 2016
Cons: I printed out our car and it didn't have a confirmation number on it they wouldn't accept it and doubled price.
7 Jan 2017
Pros: Very happy with the van. The people at the desk were great. Ample cars were available so we could get the right size for our group
Pros: The Shuttle driver was great. Real hard worker.
Cons: Way too long a wait to get service at the pick up counter. About 30 min! They had the gas at full when it was only 3/4.
11 Dec 2016
Pick up is not in terminal but by shuttle bus on o
Pros: Once we got to the car rental place outside the airport the pick up procedure was fast
Cons: Pick up is not in terminal building as suggested at booking instead we had to go to the Budegt counter in Terminal, where sent to a shuttle bus station from there, had to wait for the bus and arrived at the real budget station after a 10 minute busride.
The car was relatively old with +80k KM.
3 Jan 2017
Pick up location misleading
Pros: Conformation email says Dublin Airport arrivals hall but does not say which terminal. Additionally once checking in at the Budget desk in the airport you have to get a bus to the off-site location and check in again. Misleading.
5 Apr 2017
Pros: Drop off and pick up was excellent, staff were very friendly and helpful
18 Jul 2016
drop off smooth
Pros: good shuttle service
Cons: unclear what to do once you dropped your car off. No one was around. I asked someone and they told me to go to the office, and the office told me I had to go back outside to talk to someone and have them look over the car first.
24 Aug 2016
Cons: No air conditioning. Sluggish rngine
26 Aug 2016
Cons: Waited a long time to get from airport to car park as they only have one van for each terminal at the Dublin airport
31 Mar 2017
They did not have the car I reserved
Cons: They did not have the car I reserved and tried to switch me into a larger manual driven car, which is not what I reserved. I argued with them I wanted a n automatic and not a larger car. They had to go to another car rental place to get me an automatic vehicle and then gave me a SUV when I had wanted a smaller vehicle to drive in Ireland. Do you know how hard it is to drive an SUV on Ireland roads? I managed but was so irritated that they did not have the car I reserved.
19 Apr 2017
Pros: Staff was very friendly, and car was great for our travels. Pick up and drop off were easy and friendly.
19 Sep 2016
Pros: Straightforward process to arrange, pick up, and return car. Excellent value.
Cons: 20 Euro fee to decline collision coverage (which was provided by my credit card) seemed a bit ridiculous.
Vital condition of rental not flagged before booki
Pros: Nothing, I didn't complete the rental
Cons: When I got to the airport the rental company said there was $36 of insurance daily for the car, making this change from a super cheap rental to a super expensive rental. This rental option only works if you have a credit card which provides insurance. None of this appeared in the conditions I saw on kayak. I will never use this service again
27 Jul 2016
Driving in Ireland
Pros: Friendly staff and ease of process.
24 Oct 2016
Pros: the car was clean, along with the facilities where we picked up and dropped off
Cons: i was quoted roughly 50.00 to rent the car, when we got to the facility, the woman gave us an entirely different price, said she had to completely change our reservation because of kayak and they ay it was booked and that there was no way she would let us leave the lot without buying the insurance, because we would be liable for the 27,000 dollar car.since she said she wouldn't let us leave the lot without paying the insurance we ultimately had to and pay a lot that we didn't expect to pay. we are very disappointed since i love booking through kayak but i guess i can't do it internationally. we lost out on a lot of money we could have used.
25 Oct 2016
Pros: Easy pick-up, great rate. Clean, comfortable vehicle. Staff generally friendly. Convenient shuttle to and from off-airport rental center.
Cons: Difficult to find gas for fill-up near the return location. A bit of a wait to return and have deposit refunded. Some pressure to add insurance during pick-up.
23 Feb 2017
Pros: Drop off and pick up was easy.
Cons: The company is completely corrupt. Why even advertise a rate that is impossible to keep once you get to the car rental agency? I specifically booked a rate without insurance because my credit card allowed for it, but she wouldn't allow us to leave with the car without adding insurance on. The total cost was four times the advertised rate. It's a scam and I was so frustrated. Not the way I wanted to start my trip.
6 Mar 2017
Never order from Payless...
Pros: Nothing, except booking online, but it was irrelevant as the charges online are nothing compared to when you get to the counter itself to pick up the car.
Cons: Rented a large car for over $80. was prepared for car to be around $250.00 with additional charges. However, when we got to the counter they wanted nearly 600 euro...we asked for a smaller car, but were told it would cost the same. It was total BS, so we ended up cancelling and not taking a car at all, and just spent about $100 on taxis for the 9 days. I will never rent from Payless again and i have rented so many cars, but never had such a bad experience at the counter.
17 Apr 2017
Watch out for missing charges in your quote
Cons: The quote for my car rental did not include taxes, basic insurance coverages and other required charges. What should have been a $250 rental ended up being $570. Before you make your reservation ask if all charges are included in the quote.
26 Apr 2017
Cost much more than advertised
Pros: Car was fine. Clean and responsive.
Cons: The price we were quoted turned out to be literally 1/4 of what it actually cost. The clerk even told us they quoted the low price and then added on costs. I was told that I would have to leave a credit card with a $5000 reserve with them if I took the car without proving I had insurance coverage for damages. We were in Dublin and without choice, but it was very much more expensive that we were quoted and expected. In the States we just use our card and the deductible is covered but we couldn't prove it there and I wasn't going to leave a $5000 charge on my credit card. Wouldn't use Payless again.
16 Jan 2017
Pros: Good customer service. Car nothing special but did the trick.
Pros: Needed to wait more than half An hour But staff was really friendly. Great value for money. Close to the luas so perfect for picking up the Car.
2 Nov 2016
Pros: Friendly staff, clean and new cars, easy to change
Cons: Kylemore road is a bit of a hike, staff pushing all the extras, daily rates
1 Sep 2016
Pros: Fast pickup and dropoff, and the car was spotless and low mileage.
16 Oct 2016
Staff Very Customer Service Oriented
Pros: The staff was responsive to my needs and very helpful. Make sure you consider insurance and GPS needs prior to arriving. You should get both if you don't have adequate coverage from your personal insurance company...or have a GPS option. Also, do not get a manual shift. It's challenging enough to drive with an automatic. It is preferred to get a diesel vehicle as 70% of the cars in Ireland are diesel. The roads are narrow...get a "small" car!! Over all it was a positive experience and I will use Enterprise again when in Dublin.
Cons: Transfer from the airport to the car lot is confusing. Make sure to clarify how to get transported to the car lot.
15 Nov 2016
Wouldn't Use Anybody Else!
Pros: Best customer service I've experienced in a long time. Went out of their way to make sure our trip was a success and the staff was very friendly.
10 Mar 2017
Gasoline/diesel is outrageous at liter rates
Pros: I didn't get insurance.. broke a mirror and they added insurance after the fact. Changed a near 3000 euro bill into a $250 euro deductible plus daily insurance fees.
Cons: Gasoline is so expensive due to liters.. not on website.. not close to advertised price
Pros: The Pickup was good, we were able to upgrade easily, though the cost was a bit more than expected.
Cons: When I advised I had Rental Car Insurance with my World MasterCard they charge my card $5000 to cover it having me go thru my Insurance to get it back. Also my Van was broken into in Dublin on the 1st day, when I returned it to get another vehicle all the employees seemed to know that this happens frequently at Guiness and the ZOO (why was I not advised when I picked up the rental ??)
26 Sep 2016
Pros: The car was fine
Cons: Had to wait a long time to pick up the car
There was an additional €250 for insurance which doubled the price of the car. Ridiculous!
Pros: I rent an Astra with ar conditioning. Thrifity gave me a Skoda Fabia without AC.
At the desk rental the attendant has confirmed that the car size for this rental is Fabia and there was no AC.
The car got a flat tyre during the trip.
Cons: Car type is not Astra as advertised, is a Skoda Fabia, very short on accessories.
14 May 2017
Ridiculously high Insurance
Cons: Bait and switch pricing. $200 extra for an automatic? Horrible experience!
28 Sep 2016
Pros: The drop off was very efficient
Cons: It took quite a few minutes at pick up; not sure if they weren't expecting as many customers at that time or just didn't have enough staff. Took about 30 mins to get our car.
Cons: I expected a few additional fees on my €28-for-3day rental car, but by the time I got out of the office and on the road I was €190 lighter for "mandatory fees". I've learned my lesson, only booking major brands in the future (avis, hertz, sixt, etc). Also had booking issues as "Ace" was merely a broker and the actual renter was easirent and was not located at the normal rental facility nor was the shuttle conducted from a marked location. I also did not recieve a confirmation email and had to search the website to find any of this information.
22 May 2017
Cons: Terribly slow check in process, and TONS OF HISEM FEES not told about when booking, which is really unusual for my experience booking through mayak. It ended up costing us more than 3X what we thought we'd be paying. Won't use ACE rentals again.