Cons: car was not available. Took me to a local rental company to fulfill their obligation, but the car class I had booked was not available, so in addition to getting a crappy car, we barely had enough room to fit our luggage. No apologies, or partial refunds were given. Instead, they made it seem like a positive that the local company was able to honor the same rate.... Of course they should honor it, I'm getting a worse car than what I booked! Avoid at all costs...
1 Dec 2016
Long wait times
Pros: Great price.
Cons: Car was 2nd from cayman budget with no registration. Police said we had to go in front of judge. Meaning we had to fly back or face prosecution . A mess. Year later car no registration .
17 Jul 2016
Budget is terrible as far as customer service
Pros: The 2nd car we received was fine.
Cons: We arrived in Grand Cayman at 9:45 pm on 7/9/2016. The delay was due to maintenance issues with the plane from Cayman Airways. This information was available to anyone with internet access. When we arrived, they did not have the full size car that I had reserved. They had already given it to someone else with the excuse that they didn't think we would make it that day. All they had left was a sub-compact car. Also, they advised us at that time that they would not be open when we came to return the car. Also, we had to put a $500.00 deposit / hold on a credit card, which A) I was NOT told about at time of booking and B) Ive been to Cayman 8 times now and this is the 1st time I've ever had to do that. There were 3 of us total, so we had 6 pieces of luggage and 3 carry ons with a sub compact car. All luggage in back and 3 people in front. Completely RIDICULOUS!!! So to sum it up, there were 3 problems with the rental
1) WRONG CAR AT PICKUP
2) Rental car agency not open at time of pickup. Why would you allow someone to rent a car from a place that wouldn't be open at drop-off time? I specified my drop-off time when I booked
3) Kayak should state UP FRONT that there is a $500.00 CC hold at pickup. This was not done
25 Jul 2016
Pros: The car worked.
Cons: We had to wait for a windshield wiper.
1 Aug 2016
Pros: Great Value
Cons: Slow check out and slow return.
4 Aug 2016
Avoid Budget at GCM
Pros: Initial price seemed very good versus other competitors
Cons: Frequest traveller to GCM and decided to give Bugdet a try as we use them stateside for business rentals. Flight was late due to re-routing around storms in the air so we had no ability to notify of late arrival. When I arrived the customer service rep actually laughed at me when I mentioned I had a reservation for a car. They had no cars available and were extremely unhelpful in finding any other solutions as they said we were "no-shows" and therefore they were not obligated to fulfill my request. They did offer to drive me (not my family) to the hotel and work on it the next day but I decided against any further help from this already poor staff. Finally rented from Hertz next door at 3-times the cost but the service and experience were light years better and I have learned this lesson again the hard way. You definitely get what you pay for at GCM
25 Aug 2016
Pros: Close to airport terminal.
Cons: Staff was not so friendly. Car had very little technology.... No NAV or Bluetooth. But overall it was fine.
30 Aug 2016
Cons: For pick up u can wait for hours and the car was very dirty and old inside the car
19 Sep 2016
Poor service & car in disrepair
Pros: Car was comfy & roomy
Cons: Disrespectful service at check in. Overcharged at check out. Car had extreme warnings go off twice. Left blinker went out. The First car they gave us the seat was broken. Settled for a car with dents and dirty. Took 2 hours to get on our way. Only 1 couple ahead of us in line, still took 2 hours.
8 Oct 2016
Beware of additional charges
Cons: Overcharged at checkout for additional coverage that I specifically said I did not want at initial check-in. The agent at checkout was completely unhelpful resolving the issue.
Pros: We were helped very quickly, quickest rental car pickup we have EVER had on the island. Guys worked quick and were polite.
Cons: They tried to charge us far more than our booked price. Thankfully I printed the confirmation and they then honored our reserved price. I don't know what we would have done if I hadn't printed it. Pretty disappointing.
18 Mar 2017
Cons: felt like I was getting taken advantage of...extra taxes...extra insurance..foriegn lic...I choose Hertz and Kayak because I thought I would get the Best price..and the best and clean car and great
service..I got neither...
21 May 2017
Beware of insurance policies
Pros: Car was ok. Would have preferred white rather than black in tropical climate. Short lines but was a little walk from terminal.
Cons: They insisted we must get liability insurance despite the fact that both our insurance company and our credit card covered us completely. Also they don't emphasize that there is a $50 fee if any sand is left in the car. Which was impossible not to have on an island.
16 Oct 2017
Pros: Easy pickup/drop off. Upgraded us to a Jeep Wrangler which was super nice of them. It totally made our trip! Will be using again!
26 Dec 2017
Small parking lot and pressure to buy insurance
Pros: I got a really good rate on a four-door car. At that time no other rental car agency came even close to the price I got from Hertz.
Cons: I felt very pressured when picking up the car to purchase additional insurance. I didn't do it; however it was suggested more than three times. Also, the parking lot is extremely crowded with cars going every direction. During the peak times it is difficult to move, so give yourself time.
Pros: Upgrade to a minivan as they did not have intermediate suv
11 Dec 2017
Old car 76000 km broken window. Didn’t seem to care
11 Dec 2017
Pros: Vehicle dropoff was fast and efficient
Cons: The agency was completely backed up when I went to pickup my rental. Managers didn't show up or return calls, not enough staff to help all the customers, car delivery was very long. My wait time was over 1 hour from arrival to getting into rental.
Pros: We liked that the drivers seat was on the left side of the car, which is good for us (from the US) b/c it made driving on the left side of the road in Grand Cayman, BWI, less confusing. Car was roomy and comfortable and the rental car depot is close to the airport.
23 Nov 2016
Pros: The locals were helpful and they offered me an upgrade for the same price. I would definitely choose Avis for all my car needs.
Cons: Everything was perfect
26 Mar 2017
Pros: Ready to receive me by names , no line, courteous staff, proximity to airport terminal, clean. Quick drop off!
Cons: The actual model car I was anticipating was unavailable. Unwilling to give me the one I most wanted.
Staff inflexible on an upgrade despite disappointing me on my orig vehicle.
Cons: Payless counter was clear I used. Sent to Avis to pick up car. Avis people were rude.
18 Jan 2017
Pros: Car was fine
Cons: You need to straighten out insurance. I thought I had bought insurance only to arrive at the counter and be told that my insurance was no good with Payless and I had to buy it from them. They claim to know nothing about what I had already bought. Is this some kind of scam.?
Pros: Response to a problem with the car was very fast.
Cons: Rear view mirror on first car was so loose it would not stay adjusted.
Replacement car had worn and mismatched tires, One tire was very low and needed inflation. Dashboard tire inflation warning stayed on
for entire rental period causing repeated checks of tire psi.
Wind shield wipers were old and ineffective on both cars.
Cons: The car itself. It was a bitten car. It needs to retire that car urgently
20 Jul 2017
Pros: Nice little car..friendly staff
Cons: You might want to give people a heads up before they get to the counter about:
1-$20 charge for international driving permit
2-Insurance that they really push is very expensive.
Example...our $22 rental turned out to be $88 after all the BS!
You know about these add ons....you should let folks know before they get there