Hounslow car rentals

Pros: The service counter was ready for me and quick and efficient. I've had to pick a number and line up for an hour or more at some other car rental agencies at the airport. So, Enterprise was such a pleasure. Dill at the counter was very helpful and patient. Great selection of available cars, also.

Pros: Seamless from start to finish, with helpful and friendly staff. I would thoroughly recommend Enterprise!

Pros: The staff were fantastically helpful - I'd made a mistake regarding the booking and they went above and beyond to make sure my needs were still met. Twelve out of ten ! Car was in great condition.

Pros: good service

Pros: Overall experience was great, from quick pick up at the terminal to driving out from the rental place, also the returning the car back to Enterprise was quick and easy, no waiting time at all.

Pros: Comfortable seats in front- basic features. More than adequate storage. Good price, good value. Enterprise staff is wonderful- great customer service!

Pros: The staff were perfect. Our shuttle bus driver, pickup and drop off agents were all really friendly and extremely helpful in every way! The car was exactly what we needed, and there was no attempt to aggressively sell us an upgrade. Top points all round!!

Pros: Pick up was easy. Customer service was impeccable. Value for money was excellent. And the drop off was simple and quick. Will DEFINITELY use Enterprise again whenever we travel overseas.

Pros: Quick service, very friendly staff

Pros: A totally awful experience. I arrived promptly at the arranged pick-up time. In the reception there were three positions at the reception desk, all manned with staff. I was the only person in line to be seen behind a couple who were already being dealt with - leaving two available desks/ staff. The two available staff members were eagerly attempting to look busy in an almost empty office, sitting a mere two meters away from me. They didn’t have the courtesy to look up or acknowledge that I was quite clearly waiting to be seen. I took my place in the “queue” and waited. I eventually waited 20 minutes before being acknowledged; “you’ll be seen soon”, no apology or reassurance. During my lengthy wait I overheard the way in which the staff member was talking to the couple who were collecting a vehicle. Extremely rude, very blunt with an attitude suggesting that the they really didn’t care for their custom. There was absolutely no care, just rudeness. In this time someone had walked in to drop back a car. I then overhead that conversation. The customer took the car some days before and had queried some existing damage, not detailed on report. He reported it before taking the car and was told by the staff that it was fine and no one needed to sign or add it to his document (I later had the same conversation). Now when he’s returned the car they were denying all record of the conversation, saying it’s new damage. When he asked about getting the deposit back the staff member said something like “you have no proof, it’s our word against yours so I will decide on if you get your deposit back”. I was in complete shock at how two different members of staff had dealt with two different customers. That’s just not how you speak to people here in 2018. Before even dealing with someone I had already had a very uncomfortable experience, genuinely feeling bad for the customers. At this stage I felt regret and I was seriously considering walking out, losing my money and finding another company who I trusted. I just had an awful feeling about the business. Now almost half an hour after walking in to this environment I was prompted forward by an uninviting “yes?” by an employee who claimed to be named “B”. This was the same staff member who had just been rude to the customer returning their car. (I still find it difficult to believe that this is her real name, but she insisted it was). She looked at my documents before telling me I had to get back in the line and wait for her colleague as he is using the system that is needed for my rental. So I waited another 10/15 minutes before the male staff member was available. As it was now 45 minutes since walking in i was running late for my plans. Conscious of this I had everything in my hand ready to go; booking voucher, passport, driving licence, DVLA check code, card I booked with, credit card for the deposit. ... [continues below]

Pros: The most terrible people I have ever meet