Pros: The Toyota was great, rear-view camera, good on gas, clean, etc. It had plenty of space for 5. And I would rent again.
Cons: The location of pick-up was not by the airport or State Ferry Terminal. Rather it is 10 miles away downtown Juneau.
The issue I had, after returning the vehicle one day early, was my credit card was charged the FULL amount, even though 25 days later the refunded amount did not appear on my statement. I had to call the Anchorage Avis number and they agreed to correct the OVERCHARGED amount and credit my card.
27 Apr 2016
Pros: Onsite pick up and drop off a plus
Cons: Your site booked me at the downtown location not the Airport
14 Jun 2016
Pros: The team went out of their way!!! I had made two mistakes on the reservation and Vites fixed them!!!
3 Jul 2016
Pros: The car was great and the staff at Avis was excellent.
Cons: It is Alaska so you will pay a lot for a rental car.
9 Jul 2016
Pros: New car
Full tank of gas
Cons: I had a long walk from the pier to the office.
Only one person there for drop off-never saw them inspect the car after I dropped it off.
Cons: My experience at the Juneau AK airport was excellent. The company's computer system created a lengthy hassle when I returned the car a little early and the clerk couldn't credit me easily because it was a prepay situation. The company needs to update its computer system.