Pros: Quick and easy process to pick up and drop off the car. Very nice and friendly budget representatives.
Cons: They should have the sand protection policy online so people can read it ahead of time. We went to check out the car and found 6 other scratched that weren't mentioned on the page.
23 Sep 2016
Cons: Difficult to find the car when we arrived with no assistance. The gentlemen that checked the car in was an absolute dick and they attempted to overcharge for scratch on car that was already there.
10 Sep 2016
GPS kept telling me to go off-road
Pros: Car pick up was great. We made sure we had all the protection plans we could get and opted to get a GPS just incase we got lost. Car performed well and held up to the rigors that we put it through.
Cons: It might be an Icelandic location thing, but the GPS kept telling us to go the opposite way or to go off-road. In the end we just ended up turning it off after the first day. Windshield wipers probably needed to be changed as they would smear rather than wipe the windshield clean.
18 Sep 2016
Pros: I bought the Kayak offered supplemental insurance policy at booking time ($36) which was supposed to cover everything up to the value of the car at $USD 40,000. The majority of the check in process is a hard sell first to upgrade car to 4x4 (which they make it sound like you will need-- and you DON'T), then a big sales job on how the insurance Kayak offers through thid party which I got doesn't cover much, that none of the credit cards do either, and try to scare you into buying their supplemental package for ash and sand. We never saw any ash or sand the whole trip. A hard sell rip-off.
Cons: Hard sales tactics for bogus supplemental insurance
Cons: I booked this car a few hours before I needed to pick it up, received the confirmation instantly, went to the Fox Reykjavik airport car rental pick up, no one was there at 8am. Another lady had the same issue and called, the fox agent came 20 minutes later. He said that it takes at least to 24 hours to receive the car order and confirm, and that they have now cars for me. Very disappointing as I then had to drag luggage around to all of the offsite car rental offices and ask if they had cars available. I finally found one 3 hours and many lines later, but they required I book it online on my phone, while standing in front of them. Very strange system. I will not trust 3rd party booking agencies anymore as they do not communicate with the suppliers efficiently.
16 Sep 2016
Pros: Car was ready, clean in good conditions. Friendly staff.
12 Sep 2016
Not in terminal
Pros: This local rental agency is perfectly fine, but their office is not in the terminal -- it is in a different location with most of the other agencies.
17 Sep 2016
Pros: The guy running the pickup was flexible and helped us out, despite fox rentals best efforts to stuff up the resevation
Cons: Fox rental does not book cars for customers based on availability . We could easily have been left stranded if it was not for the flexibility of people involved.
Cons: Our rental was for 2 days and 2 hours, they were going to charge for 3 days. We brought the car back right before the end of the second day and ended up being charged nearly $90 for returning it "early".