Daily cleaning, installation of cabin HEPA filters on flights to Kuala Lumpur
Singapore Airlines, Malaysia Airlines and Emirates have waived their change and cancellation fees on flights to Kuala Lumpur. Confirm policies on booking site.
|Flights from Singapore||1h 09m|
The cheapest airline ticket to Kuala Lumpur from Singapore in the last 72 hours was S$ 126 one-way, and S$ 100 round-trip on the route from Singapore to Kuala Lumpur. The most popular route is from Singapore to Kuala Lumpur and the cheapest ticket found on this route in the last 72 hours was S$ 89 round-trip.
In general from Singapore, Jetstar Asia, Air France and AirAsia fly the most to Kuala Lumpur.
Most visitors from Singapore will not be allowed to enter Kuala Lumpur. Entry restrictions do not apply to Malaysian citizens, resident, diplomats, foreign spouses and dependents of Malaysian citizens, long-term pass holders, and expatriate employees working in essential industries.
Travelers must seek approval from Malaysian authorities should they plan to travel to the country. Travelers are also required to download MySejahtera contact-tracing application once they are already in the country.
More details can be found here.
Read more about travel restrictions for Kuala Lumpur
Visitors from Singapore will need to quarantine for 14 days upon entering Kuala Lumpur.
Visitors from Singapore must present a negative RT-PCR (NAAT) test taken 72 hours before departing to Kuala Lumpur.
MySafeTravel - Registration Form
Contact tracing App
Masks: Required in public spaces, enclosed environments and public transportation.
Restaurants: Open with restrictions
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Scores according to KAYAK customer reviews
Cons: "This time Singapore Airlines Staff seem to be not so helpful. Previously they were happy to help with smiling face and approachable immediately. This time in spite of asking for help in the cabin no one turned up even after multiple requests. I could only get help when someone one walks next to me."
Pros: "Crew will do anything to help"
Cons: "I was on a nut free diet However they still gave me a ice cream covered in macadamia nuts. Nut free meals were also gluten, vegan etc so very bland"
Cons: "crew isnt very careful in serving the food but its not really that bad. but im just comparing it from my previous flights so i think that group of FA's can do better. And the food was served a bit a late so they dont have time to serve hot beverage anymore."
Cons: "Softer seats and more movies"
Pros: "Overall good"
Cons: "Boarding needs better management."
Pros: "Generally good Flight was operated by Silk Air"
Cons: "Entertainment score is not meaningful because of the short flight time."
Pros: "Nothing beats Singapore SQ!"
Pros: "Friendly and helpful crew. Efficient service and good boarding. Seemingly wider seats than the newer A350s."
Cons: "Positively ancient entertainment system with poor selection and bad visual quality. Ads pop up every time you go into another menu. If you're flying SIN->BNE I'd avoid the 7.20am departure, you'll get the old 777-200s rather than the A350s they run on other departures."
Cons: "When refreshments were being served they did so in a hurry for some reason and missed passengers including myself. We had to call for an attendant to serve the refreshments who seemed a little annoyed at that."
Pros: "Brand new aircraft, excellent service and food"
Cons: "J class seat, 12A window. Top of my seat curled around my sides, which blocked vision thru 1.5 of the 3 windows I had access to. The enclosure also protuded into my left bicep when I had my elbow resting on the arm rest. Table on my right hand side was too close to my body, and to high to reach a drink easily, I literally had to lift my whole right arm to pick up a glass."
Pros: "Great service."
Cons: "Disinfectant smell."
Pros: "Seats more comfortable than premium economy, staff more helpful!"
Cons: "Food was ordinary"
Cons: "The desserts. The bun."
Cons: "Outdated Cabin Fit Out"
Pros: "Able to check luggage in 48 hrs before flight saving $50 storage fees, so went back into CBD for the day."
Cons: "20 mins late boarding meant plane left 35 mins late although still arrived on time."
Pros: "Staff, food and emenities great for economy class"
Cons: "Inflight entertainment wasn't as extensive as in previous years."
Cons: "Some staff not courteous which surprised me"
Cons: "Expected to have more indian movie choices."
Pros: "Liked the service"
Cons: "Nothing special."
Pros: "Even though the flight was just 45 mins, the crew were able to pop out a beverages round"
Cons: "Nothing to mention, all was good"
Pros: "Was very old plane but was good"
Cons: "Food and crew was well"
Pros: "I've always flown Singapore airlines wherever possible. Standards are unbeatable until this flight..."
Cons: "The dinner was terrible. I am a long time customer of Singapore Airlines and I know where the standard are. The food on this flight was the worst I've seen. The starter (vermicelli) was overly salty, dry and severely undercooked. The main course was acceptable but the portion of chicken was more like side dish not main. Missing sides."
Pros: "I liked there was entertainment"
Cons: "It was an old tired plane"
Pros: "The attendants are pleasant to the eye, thats about it."
Cons: "I heard so many good things and was left disappointed. The service from staff try to help and be nice but some of them do not care at all, things like too busy to bring a beverage etc was a tad annoying. dont know if i will use them again"
Pros: "Crew was friendly and whole on ground process was efficient."
Cons: "Aircraft not as clean as expected from a flight departing from their home port. Can't put my finger on it, but standards have slipped for slipped for SQ, albeit from a very high standard."
Pros: "smooth service with refreshments"
Cons: "No working seat audio"
Pros: "Crew service"
Cons: "Very old entertainment system. Poor screen visibility. Cramped"
Pros: "Personal Touch!"
Cons: "No such!"
Pros: "The staff are so friendly and helpful. Highly recommend travelling with the airline. The A380 is a great way to travel with more space in economy. I booked seats on the upper deck where there is a smaller economy cabin. Makes you feel a bit more civilised up the top!"
Cons: "Economy class isn't great for a long haul flight but the staff make it much more bearable."
Cons: "Old planes and screens."
Pros: "Sound sleep"
Pros: "the flight time was quick , by the time you took off you practically were preparing for landing"
Cons: "nothing disappointing"
Pros: "The staff were helpful, once I had complained enough."
Cons: "Aircraft was old, tired, and uncomfortable. The seat of my chair was not attached. There were huge comms boxes below every 2nd seat so zero legroom. Screens were so old they were unwatchable and tiny. Air Asia provides a superior service for a fraction of the price."
Cons: "Headphones were not functioning properly"
Pros: "Singapore service is always outstanding"
Cons: "temp on plane was freezing and even two blankets did not suffice. Everyone was really cold."
Pros: "Second bag was four foot bronze statue, no problem or extra cost"
Pros: "everything, excellent job"
Cons: "Crew rarely walked aisles with water. Gluten free meal was mediocre. Seat was old and uncomfortable. Entertainment options were mediocre."
Cons: "cramped uncomfortable seats freezing cold"
Pros: "For as long 14 hour journey they sure make it comfortable."
Cons: "The food was very poor indeed, the entertainment system was not working in my seat or the seat behind, I had to move to another seat"
Pros: "Changed by very helpful ground staff from lousy seats to exit row at no cost."
Cons: "Entertainment interface showing its age."
Pros: "The ground staff in Sydney!"
Cons: "From the moment we checked in in Singapore there was no service. Having travelled first class and Economy before with Singapore I was very disappointed with Business class. My husband and daughter were in First Class. The service was below average to say the least - more training required from check in to on board - (in Sydney the staff on the ground went above and beyond) In Singapore it was very fake and contained no sincerity. The lounge itself was also ordinary compared to others, no Amenity kits or PJs in business class - even Virgin Australia has that! I was so excited to be travelling Singapore again given past experiences but now Im not sure I will want to fly them again."
Cons: "old facilities"
Pros: "Good crew, but working with some tired, old equipment."
Cons: "The padding in my seat seemed to be a bit thin and became progressively more uncomfortable as the flight progressed. The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."
Pros: "Arrival in Canberra was excellent."
Cons: "Horrendously uncomfortable business-class seat for a redeye flight."
Pros: "Movie selection, very helpful crew and good quality food."
Cons: "Aircraft was dated with old business class seats which are worn. Minimal options in movies to watch"
Pros: "Departure and arrival on time. Pleasant, attractive and efficient crew. Decent choice of entertainment for domestic flight. Baggage delivered after only 15 minutes of arrival at baggage belt. Overall great!"
Cons: "Passengers push from the back to leave the aircraft and don't like to allow you to enter the exit line so you also have to push your way in. Very rude and sad most travelers are so impolite."
Pros: "Everything was on time."
Cons: "Entertainment and especially food"
Pros: "Crew is professional"
Cons: "The interior in the air craft need seriously to be refreshed."
Cons: "I had gotten two tickets.I didn't book two tickets for one trip.Please give me back my money."
Pros: "Crew was great"
Cons: "Food can be better."
Cons: "Flight GA321 was delayed in Surabaya for almost 3 hours. We came as transit passengers from Denpasar to Jakarta as our final destination and stranded in Juanda airport."
Cons: "It was ok"
Pros: "Comfortable seat and very welcoming crew. It was an hour and half flight and received a delicious snack, water and personal entertainment."
Cons: "Keep going with the excellent job, Garuda"
Cons: "Too cold in the aircraft !! So so cold"
Cons: "No TV on cjr1000"
Cons: "Food wasnt very nice, Stringy, Dry Beef, Over cooked veges and the Yorkshire pud ( I think) ??? We did not enjoy, in fact returned most."
Pros: "The female air crews. Indonesian female air stewardess are simply beautiful and shapely!"
Cons: "My entertainment set’s headphone plug doesn’t work at all. So I’m watching movie with no sound throughout the whole flight."
Pros: "Although not asked, I was reseated to a front row seat, which has more space."
Cons: "Delay of 30 minutes without any explanation. Contrary to other times, the food was tasteless."
Cons: "Garuda played loud “music” on arrival so we couldn’t watch the entertainment system. Getting onto the flight was horrid with long long long wait on the bus to go from terminal to airplane. Food was ultra salty and dreadful."
Pros: "Smooth flight on time including lunch service. Good entertainment system. Friendly attentive crew."
Cons: "Low quality food. On arrival in Bali walked a long way inside terminal down corridors and up-down stairs without anyone guiding disembarking passengers and without signs guiding us. We even passed other passengers in the halls boarding their flights. So disorganized!"
Cons: "I purchased 3 legs of a trip on-line and tried daily for 50+ days to make a seat reservation. Occasionally, a screen would appear that stated a fee would be charged. I had no problem with that and was prepared with my credit card to make payment only to be told "oops there was an error" and the transaction could not be completed. I called the Garuda contact number in the U.S. twice and was told there was nothing that could be done from the US and I would have to take care of it when I arrived in Bangkok. I probably will never fly Garuda again so it really will not be a problem."
Pros: "Boarding crew was great and general business class seating"
Cons: "Flight attendant. Rushed to ask my food during pilot speach. I could not hear both and she gave a very fake appearance smile."
Pros: "Great experience, friendly staff, great food. (I travelled business class)."
Cons: "Boarding started late. Needed to wait quite some time in the corridor, without further explanation. Likely because of a rain leakage, but there was staff, who could have explained it."
Cons: "Boarding staff don’t have a clue. They are there for the airline not to help the traveler. Problem is they are the only carrier in the area. That being said.... they are better than Lion Air but that is not saying much. No real choice...."
Pros: "Non stop"
Cons: "Delay by 2 plus hours!"
Pros: "Other Airlines that sent extra planes to evacuate their patrons!"
Cons: "Garuda canceling my flight from Bali to Singapore and not rescheduling it for 3 days despite the Airport reopening the next day after a short closure for Volcanic Actvity"
Cons: "Flight was delayed and more assistance could be provided to passenger on transit as most are not familiar with the new huge airport"
Pros: "Penerbangan lebih cepat dari jadwal"
Cons: "Penerbangan lebih cepat 15 menit dari jadwl"
Pros: "Garuda is still the best over the other international airlines. The crews were so kind and helpful. Its pilots handled the bad weather very smooth. During the flight they kept giving foods and drinks."
Pros: "Food and beverage excellent. I bid for business flight but didn't get. Economy for a short 6 hour flight was acceptable."
Cons: "That the return flight is overnight so we've had to choose jetstar on the way back"
Cons: "....the food a little bland - but the constant bringing of refreshments and food made up for this .....overall - great work !!"
Pros: "Good food, modern plane, professional staff. Punctual"
Pros: "Warm crew and comfortable flight,take off and landing."
Cons: "Nothing much."
Pros: "Staff, food, seats."
Cons: "Nothing really."
Pros: "Crew always courteous"
Cons: "Operational Delay? 75 min?! Unacceptable for a country flagship carrier.. The explanation Operational issue is lack of respect to Garuda customers.. It say nothing at all."
Pros: "Flight was good, easy to board, friendly service, reasonably comfortable. On time."
Cons: "Having to change my ticket was a nightmare. I had to call Garuda in the U.S. and after 45 minutes, was told I had to call Indonesia who took another 45 minutes to process the change. All of this cost time and money, not only for the ticket change but for the calls."
Pros: "Organised, well turned out, polite and efficient, a refreshing change to British Airways"
Pros: "Easy and comfortable."
Pros: "The flight attendants were friendly and helpful. The seats were spacious and comfortable."
Cons: "The food could have been better."
Pros: "We were warmly greeted and quickly checked in ...very efficient. The plane even left a bit early...don't be late!"
Pros: "Garuda Indonesia is just a very good airline."
Cons: "The bad things is the luggage handling at smaller airports."
Pros: "Crew members were friendly and helpful"
Cons: "Knee room was very tight.."
Pros: "Orderly, on time, efficient boarding"
Cons: "The meal"
Pros: "Pretty on time"
Cons: "The food is bad"
Cons: "Meals was iffy"
Pros: "Their lounge in Soekarno Hatta is cozy with a lot of food choices."
Cons: "Now, they won't give you a choice for the meal. The movie selection has been stagnant for three months. Boarding in Soekarno Hatta is based on first come first based basis, not based on class/membership/row number."
Pros: "The crew are polite."
Cons: "Insufficient information about boarding , no announcement. No information screen. The food was a bit strange."
Pros: "Customer Service text , call me to update about my flight schedule to re-confirm whether I can or not for earlier flight and they also offer for next morning flight as alternative."
Pros: "Cabin was in good size, crew was friendly and professional, in flight entertainment was top notch."
Cons: "Boarding was late. When we got to Soekarno Hatta, it took a while before they could open the door of the plane and let everyone out because they were waiting for some equipment (the stairs i'm guessing). Then they put us in a bus which took a loooong time to get to the right terminal. I was sick at that time so this was very inconvenient."
Cons: "Jet Airways (partner company on flight) waited 5 days before putting my lost bag through customs on arrival in India and made me wait 3 hours, after the 5 days, to receive it. They gave no explanation, no apology, and actually sent an employee from another company to deliver my bag after I had waited that long."
Pros: "Professional Crew and Excellent Customer Service"
Cons: "One hour delay"
Pros: "I was surprised to get a snack on a 30 minute flight ! Very good. Crew and service was great !"
Cons: "The boarding process could be more organized - maybe starting with the back of the plane first."
Pros: "CREW WAS GOOD FOOD AND SERVICE WAS TERRIBLE"
Cons: "NO SEAT MONITOR WAS WORKING. ANNOUNCEMENT WAS TERRIBLE.SEAT WAS MUTILATED FOOT REST WAS NOT WORKING.OVER ALL VERY POOR SERVICE."
Pros: "Great new airport. Friendly staff. Traveled with them before and will again. Great rate and 2 bags!"
Pros: "Awesome cabin crew, amazing food, more leg room than European and American carriers. Amazing price. What else can you ask for in economy?"
Pros: "The check in assistant put us on an earlier flight to Istanbul we didn’t mind as our next flight was at 8pm so had hoped to leave the airport."
Pros: "nice that food was provided."
Cons: "boarding was delayed, then we were also delayed on the tarmac. some out of the plane/crew's control but after a long flight from US, this felt extra long."
Pros: "I liked the plane and the price."
Cons: "Boarding was crowded, hot, and disorganized in IST."
Pros: "Good food, comfort seat"
Cons: "Crew skipped my row when giving food and didn't realize until I came and asked. None of the crew showed their apology"
Cons: "The seats are to close together and did not recline, also very warm on the plane makes it very uncomfortable"
Pros: "Nothing much to shout about this flight. It got there safely?"
Cons: "At 31" the pitch is terrible for a tall guy like myself. The screen was old and unresponsive, and there wasn't even a pleasant crew to supplement. How it won Best European Airline befuddles me."
Pros: "Entertaiment was good with choices on the latest movies and live sports channels. Boarding was fast enough and the crew are friendly."
Cons: "The seats are not able to be lowered and for a 11.5hrs flight, thats really painful. Food wasnt really tasty and portion seems smaller compare to other flights i had been on."
Pros: "I liked personal, food and comfortable"
Pros: "The team"
Pros: "Excellent customer service, crew always helpful and glad to please."
Cons: "Atatürk airport link too confusing and decreased my flight experience"
Pros: "Timing was perfect without any unnecessary delay in transfer. Crew is quite helpful and food was pretty good for Economy class as was the leg room and footrest. Entertainment was excellent."
Pros: "The food is great and so is the entertainment system."
Cons: "Unfortunately the aircon didn't work properly before takeoff in Singapore. The plane only cooled down when it was in the air."
Pros: "The food and movies were the only good thing there"
Cons: "1. Airport wasn't air conditioned in Istanbul people were sweating 2. Very Poor customer service in Istanbul , no one of the employees there were able to smile at the whole airport 3.7 hrs wait in the airport , Both flights were packed and full of kids"
Cons: "Boarding passengers were approved to board, directed to the jetway, and then stopped. We were all stranded, standing on the boardwalk for over 30 minutes. There was no seating and little air conditioning, and we were given no explanation for the long delay in boarding."
Cons: "The tv sett wasn't working ."
Pros: "Operativity, cleaning, food,"
Cons: "كل شيء"
Pros: "Service was ok"
Pros: "Luggage left in Istanbul due to short connjection was delivered to my home the same evening. Check in was simple and quick."
Cons: "Seats too close together on A330 airplane, entertainment console difficult to use and flight attendent did not have patience to explain how to use it, ran out of main course and remaining chicken course was too spicy to eat, flight from Singapore was delayed in takeoff making it very difficult to make connecting flight,"
Cons: "Terms and conditions of trkish air line of changing date of booking is essentially high and doubled if you are forced to do it twice...the trip cost me more than first class"
Pros: "Turkish Airlines still my pick for long haul flights. Stand outs are the meals followed by attentive crew. IFE also very extensive"
Pros: "The food.."
Cons: "That the anytime snacks that was offered was not available for passengers"
Pros: "Food and tv"
Cons: "Crew was a little bit rude"
Pros: "The crew, landing before scheduled, wonderful, delicious food. Good pillow and linens."
Pros: "Good service. Food was very good. Roomy seats and very good in flight entertainment system. Made the 12 hour flight very comfortable."
Pros: "Blankets, pillow, being served food and drinks regularly on a long flight, great choice of new movies."
Cons: "Touch screen did not always work."
Pros: "It is on time, crew is professional. In general, the flight was ok."
Cons: "Pillows & blankets are not always available. Seats are not comfortable. More bread is needed for the breakfast meal."
Pros: "Boarding was fine in Istanbul. Go to toilet before going through security check in the gate."
Cons: "Poor crew service--amazingly slow (my general THY service experience has been great, but in this leg crew did not respond to calls for almost 20-30 minutes). After meals, most people took their own empty trays to return them behind (because the crew had not picked up after 30+ minutes). The meals arrived cold as well. My entertainment set froze after 4 hours in a 13 hours trip, and was not attended to after repeated calls. One conscientious Turkish stewardess was very helpful in the 9th hour (literally), even if the entertainment did not come back on. To top these, I was sandwiched between a teenager on front and teenagers on right, who were loud and generally weird (obviously not the airlines fault). So, it ended up being a mediocre experience overall."
Pros: "Comfort Movie Selection Friendly Hostess Thoughtfulness"
Pros: "Friendly crew."
Cons: "Seat was small and squeezy. More variety for food needed."
Pros: "I love the touchdown, of the smoothest ive experienced. It was a long journey but a comfy one. Great job turkish airlines."
Pros: "The flight itself was fine, once I paid for it a second time!"
Cons: "We missed a connection on our flight out, so the airline decided to cancel our entire flight home! They didn't even notify us they were cancelling it. We found out the day before we were supposed to leave to go home, when we tried to check in online and couldn't. I spent hours of the last day of our vacation trying to figure out what was wrong, then searching for a rebooking a new flight. It cost us more than $1000 USD extra, just to get home. NOT the way we envisioned ending our vacation. I'll never use this airline again!"
Pros: "Almost all"
Cons: "They keep the cabin too warm."
Pros: "Great staff. Very hepful when I needed to switch seats."
Cons: "Having touchscreens in the back of the seat isn't a good idea- the gentleman behind me frequently poked and jarred my seat."
Cons: "Baggage handling was rough. Dented one new bag and broke the buckle on another."
Pros: "Boarding was quick, crew was helpful and pleasant"
Cons: "-No vegetarian options for meals -No personal TV to watch -No announcement made in English in Kabul airport"
Pros: "Entertainment, comfort"
Cons: "Wireless not working, some of the fight staff seemed like thry didn't want to be there"
Pros: "Entertainment at the seat was very satisfactory."
Cons: "Boarding was really "orientalic". Small place, lot of people, long Q, long waiting time."
Pros: "Almost every thing was good. The plane and seats were good. The movie selections were good. The crews were v good."
Pros: "terrific in every way; precision, kindness, style, food, great atmospere"
Pros: "Food and drinks and staff"
Cons: "Walking in the cold in Istanbul, not much leg room"
Pros: "Flew from Athens to Chicago with a change of planes in Istanbul. Security was excellent. Flight crew very attentive."
Cons: "Luggage did not make the change of planes. Will receive the luggage in 3 - 4 days."
Pros: "the flight was good"
Cons: "Flight from Istanbul to Kl was delayed 5hrs Finding out what was going on was difficult staff did not communicate with passengers - everything was word of mouth between passengers When reached Istanbul - flight was delayed 5hrs - there was again no communication of this. Their was nowhere to sit I spent the majority of 8 hrs on the floor beside a rubbish bin. Staff of turkish airlines did not listen to questions asked and just repeated information that was already known. Did not attempt to listen to what was been said to them. There was over 50- 100 people in line for the turkish airline counter in the 8 hrs I was at the airport. The staff did not attempt to organise this line, and it became a crowd of pushing people. I am extremely unhappy with the ground staff at Istanbul airport. they were rude and disorganised In the airport its self there is no free wifi and call cards cost $15."
Pros: "Thoughtful crew. a passenger near me was feeling ill on the plane and crew acted quickly and their was little disruption to others."
Pros: "Boarding and the flight was fine. The flight attendants were austere, but got the job done. They were definitely not happy to be there. Times must be rough in Instanbul! Food was normal fare, entertainment was lacking coming from usually flying Singapore Airlines, but better than United."
Cons: "They somehow killed my North Face duffel bag. This bag has made it over 250k miles with a smile. Didn't make it one trip on Turkish Airlines without a cut through the top of the bag. HOW?!?! I mean, I have to fly United routinely and they can't even kill it. 4 continents! Very sad."
Pros: "The plane was good, comfortable, service excellent! Business lounge at Singapore airport is excellent!"
Pros: "The ice cream dessert."
Cons: "No tube to the terminal due to SEA Games. Bus service provided from tarmac to temporary immigration counters."
Pros: "Free space"
Cons: "Layover switch"
Pros: "The flight was on time and the staff was friendly"
Cons: "Since I booked the flight last minute and I needed a special meal, there was no option to book one. It helps if there are such meals reserved for last minute bookings"
Pros: "Flight was on time boarding and arriving"
Cons: "1). Didn’t have enough food so only one option was available 2.) seats cramped like a budget airline 3.). Pilot made a harsh landing."
Pros: "Amazing crew!"
Cons: "Fix the engine beforegand to prevent any delays"
Pros: "From comfort to customer service was perfect. Filipina Flight Attendants are the best, always so professional and with a beautiful smile."
Pros: "The plane was very comfortable and the crew was attentive. The main flight attendant knew our names and greeted us as we entered and left the plane by name. The food was very good and wine pairing appropriate."
Cons: "They did security checks at the gate rather than upon entry to the concourse. It slowed everything down on boarding. Any double check caused a delay."
Pros: "A good value for the money. Food was ok, and the flight crew was friendly. Check-in was a bit unorganized but overall a good experience."
Pros: "Great Flight Crew very Pleasant"
Cons: "It was a small plane but comfortable and comfortable flight"
Cons: "PAL is literally never on time. The terminal process was absurd - 300 person line to check in and print a boarding pass. Then it was 1hr late to boars and then >90 mins waiting on the tarmac. Just a terrible on-time performance and inconvenient process that is typical of PAL"
Pros: "Friendly crew."
Cons: "Airport security was complicated. Had to go through security checks 3 times. Once at the gate (early) had to leave the area and go through security to sit at the gate again."
Pros: "Helpful staffs"
Cons: "Flight delayed."
Pros: "Nice flight attendant. Alcohol included."
Cons: "Snack choices. More tea and coffee"
Pros: "Flight is amazing, sacious seats and best quality entertainment. Most importantly only airlines to give inflight free wifi"
Cons: "Airport crew can be better trained. They have 2step interview process about my travel which is annoying and irrelevant."
Pros: "nothing good about this airlines they sell cheap fares and overcrowded planes"
Cons: "they do not offer any veg food"
Pros: "Crew was very nice"
Cons: "Waited an hour and a half waiting for the plane to go to the gate"
Pros: "plane and crew"
Cons: "mla airport is at its worse"
Pros: "The service of Philippine Airlines have greatly improved. I have flown over 20 international airlines like Singapore Airlines, Thai Airways, Etihad Airways, British Airways, Lufthansa Airways, JAL, ANA, EVA Air, Korean Air, ASIANA Air , LAN Chile, Cathay Pacific, Qantas Airlines to name a few. And these airlines gave good service. The service of Philippine Airlines is good. They just need to add movies in all the regional flights ."
Cons: "The airlines need to add videos and movies. Without it, the airlines is like flying in the JURASSIC era!"
Pros: "great new plane."
Pros: "Everything was smooth - no issues or delays. Food was great Would fly with them again for short distances."
Cons: "Apparently if you book with a third party booking Philippine Airlines does not provide you with meal or hotel voucher in Manila for long layover (22 hours). Had I booked directly through them they would have provided meals/hotel for the night. Instead we had to get two rooms for our family of 6. For this, I wouldn’t recommend them (if using third party booking)."
Pros: "Crew is nice"
Cons: "Older plane and seating. Boarding not great in SG. Food marginal."
Pros: "On time, very good service, good food & wine and very comfortable. Plenty of space around the business class seat and easy access to and from seat. Large screen tv."
Cons: "Slightly limited entertainment . Mabuhay lounge at Manila's average."
Pros: "Flight started out by being delayed. I thought we would be delayed at least one hour plus. Did a great job delay time was only 30 min. Then everything was seamless. Great job of getting us to our destination on time."
Pros: "Boarding was quick and efficient."
Cons: "The seats were uncomfortable and small. My knees were in the seat in front of me the entire thing. I was in a middle seat and was elbowed by the guests on either side of me. Luckily, they were nice. The flight attendants were really unorganized during meal service. Some people had no drink until after their meal. The food was average. They played Infinity Wars, which was cool, but you had to watch as people get in get up and move around."
Pros: "Clean comfortable plane. Decent leg room. Attentive staff"
Cons: "Manila airport needs upgrades"
Pros: "The great service and hospitality of the flight crew. Was upgraded to business class, thanks PAL."
Cons: "In flight entertainment is through an iPad device which is not fully charged."
Pros: "On Time. Courteous crew, great service"
Cons: "Comfortable seats, good food, decent wines, inexpensive tickets"
Cons: "Flight was delayed"
Pros: "Loved that the crew boarded everyone accorsig to seat zone starting with the backmost part... enabled speedy boarding and you'd think this would be SOP but many PAL flights don't do this. Always happy with the refurbished aircraft and selection of in-flight entertainment."
Cons: "I couldn't check in online due to the kind of ticket I bought. Was willing to pay for bulkhead seats but had no chance due to unavailability."
Cons: "The flight attendants weren't moving fast enough The orange juice they gave me was bad (stale) - seemed like it's already past it's expiry date"
Cons: "Nearly threee hour tarmac delay. Every time I fly with them there is a horrible delay."
Cons: "The stewardess as usual they are not friendly as they should be with the passenger, I have been flying with philippines airlines often time hoping the crew will be super smily and friendly, they are cold as ice !"
Pros: "The ipad loaded with movies and magazines"
Cons: "The food needs improvement"
Pros: "The food was excellent"
Cons: "One hour delay starting and 45 min. at the end, no Gate available."
Pros: "On time! Good for Manila"
Cons: "PAL app didn't work. Put in screens!!"
Pros: "Crew staff were nice and friendly"
Pros: "The food was good"
Cons: "Transit at Manila was terrible. Terrible crowded airport with poor signage. Very confusing."
Pros: "Staff were nice and offering drinks/water even without me asking"
Cons: "Flight was a bit warm according to one of my seatmates"
Pros: "Liked the staff, friendly and courteous."
Cons: "Ran out of food options at the back of the plane."
Pros: "Direct flight"
Cons: "The crew is not very attentive. Everything felt dirty. No tissues in bathroom"
Pros: "Crew was very friendly and attentive."
Cons: "Flight was delayed without any communication for the reason. Overall delay was less than one hour but it is frustrating"
Pros: "The food was ok."
Cons: "The flight left Singapore 4 hours late. It caused me to not be able to take my fiancé to the movies before bed. I also only got 6 hours of sleep last night instead of 8. They didn't have any in flight entertainment for a 4 hour flight. It was really bare bones and it was slightly more expensive than other choices."
Cons: "Wish the seats were bigger."
Cons: "There is a lot to improve on with their food. As the main Philippine carrier, they should make adobo in the best possible and original way that returning residents will immediately feel they are "home"."
Cons: "Manila airport and airline staff are terrible"
Pros: "the flight attendant service, politeness and attentiveness."
Cons: "PAL - Philippine (airlines) ALWAYS Late!!! all of my flights from HNL to MNL to MNL to SINGapore to MNL and back to HNL were delayed!"
Pros: "Flight was supposed to leave at 7:30 PM, but got delayed to a 10 PM takeoff. You'd think the crew would be apologetic, attentive and considerate given the time change, but it was even the lead flight attendant who kept making announcements (duty free, serving dinner, weather, time, seatbelt status change, everything). Nighttime flights are supposed to be more peaceful with announcements kept to a minimum, right?"
Cons: "Food was awful and no entertainment"
Pros: "Landing 20 minutes ahead schedule."
Cons: "Nothing much to improve as it only 50 minutes flight"
Pros: "Quick and easy boarding and very friendly crew"
Cons: "Nothing really. For a no-frills flight, it was a great value"
Pros: "Smooth boarding"
Cons: "Leg room"
Pros: "The boarding was fast."
Cons: "Self-service boarding didn't work fully, causing some delay for my wife even though everything was in order. The flight was delayed and no over-the-air announcement or explanation or apology was given."
Cons: "More choices on entertainment"
Cons: "On time"
Cons: "For some unknown reason, Kiwi.com booked this as a self-connecting trip and now my luggage is missing (didn't connect). In addition, they CHECKED IN FOR ME and selected middle seats. I am incredibly unsatisfied with this service and disappointed in my kayak experience as a result."
Pros: "Great experience"
Pros: "Prompt boarding, leather seats with reasonable leg room, even with seat in front reclined. Efficient, friendly and professional stewards"
Cons: "Had to ask someone in terminal about getting our connecting flight"
Pros: "The new seats are good. I didn't get any back pain."
Cons: "Not much."
Pros: "Quick turnaround."
Cons: "The crew wasn’t available during boaring in the cabin rather chit-chatting with fellow colleagues at the AFT galley."
Pros: "I tried their new selection of meals- butter chicken with rice. It was really good actually"
Cons: "As usual, I don’t really like the non-reclining seats on Airasia flights"
Pros: "Staff were very helpful and friendly. Even let me off some money for a drink"
Cons: "Checking in took way longer than needed"
Cons: "weak maintenance and everything is chargeable including water"
Cons: "Always delay!!!!"
Pros: "Where is my bag. Please find my bag because many thing inside it."
Cons: "Fail tu makesure customer bag arrival safely"
Pros: "On time and very friendly helpful staff. Especially ground crew"
Pros: "Ease of checking in -- and getting to the gate."
Pros: "Captain address on delayed update and get free meal"
Cons: "Initialy no staff at gate to update the delay. Passenger left wondering. Luckly received alert from Kayak.com on the delay. Received sms at 9.05pm after 1 hour delay from Airasia."
Cons: "13 hour delay worst flight ever"
Pros: "Efficient boarding....took off early in both directions!"
Pros: "Fuss free Friendly crew Pay for service"
Cons: "Tight seats Food comes in small portions Website user experience"
Cons: "Aircraft arrived slightly late"
Cons: "Duplicitous and sneaky policies. They tried to scam us out of $175 to check our luggage (it turns out we only should pay $16). Be careful."
Pros: "Staff very helpful and knowledgeable... enjoyed my flight! Thank you so much!"
Cons: "Nothing...everything was perfect!"
Pros: "Plane was delayed twice and nothing was communicated. They where aware that we we missing our connecting flights and promised to give us accomodation overnight a KL. when we arrived at KL there was again no communication and they then told us there was to be no accomodation, they had flat out lied. I after about an hour lining up to get a replacement ticket for the next flight (which took unnecessarily long considering they knew this was happening hours in advance), we went to the airport hotel which I would have booked if they had not lied to me to find that it was booked out."
Cons: "An apppology for a start and hopefully some compensation"
Cons: "Late. As always."
Cons: "No communication of baggage fees - desperate service"
Pros: "Great boarding arrangement for back seat passengers to board first and follow up with front seat passengers."
Cons: "Cabin crew totally forget their priority task which is to Ensure the comfort of passenger. Instead everyone is so focus on retail as well as F&B add on sales."
Cons: "Flight was delayed."
Cons: "The delays......"
Pros: "Cabin crew ok Check in online nice E-boarding pass nice"
Cons: "Boarding by zone is not effective. Wifi in boarding room in jakarta was too slow"
Pros: "I guess it's cheaper."
Cons: "Carriage door was squeeking loudly when it was opened and closed before take off and after arrival. Gave me the creeps. Flight was delayed without prior notice."
Pros: "Nothing anymore"
Cons: "Departed from KL with a carry on, never asked to weigh it or check its size. On the way back from Langkawi, I was asked to weigh the bag since they suddenly implemented a policy of no more than 7kg on board. Told the rude creature that it was ok when I left KL, he said: here in langkawi we are implementing the policy and have nothing to do with KL!! Was asked to check-in my bag, and paid RM79 for the extra 3 kilos. Never flying with them again."
Cons: "Hot air-conditioning"
Pros: "Not a lot"
Cons: "Boarding was slow, and painful, even though I had checked in online.They charge for everything you take on board. Normally you can take a small suitcase plus rucksack, not so, there is a extra charge for the rucksack. On board I was sick and tired of listening to useless information in 3 different languages about duty free, meals, safety info that was repeated many times.. get on with the flight turn off the light and let people sleep!"
Cons: "No family priority boarding."
Pros: "on time friendly staff KL is good airport easy to get through and in to town on the train"
Cons: "even on buses in asia you are given drinking water pay for it here"
Pros: "Air Asia! Ground staffs are good service and helpful."
Pros: "Everything went smoothly on this flight - couldn't ask for more! Checking in at Hong Kong airport was great and fast."
Cons: "Not enough directions signage when arrived in KLIA2."
Cons: "Twice in the same week that AirAsia cancel a flight. They are the worst company ever. When you ask them no one knows anything"
Pros: "Overall not bad the flight left on time and was a good flight."
Cons: "Please be forewarned, pay for your bags ahead of time if you can figure out how. We had a short flight from Singapore to Kuala Lumpur and had not paid for our bags. It ended up costing us more for two bags than the flight for the both of us. For that reason alone I would probably not fly with them again unless it was the only option."
Pros: "Flights were on time."
Cons: "All food and drinks were sold at additional cost, not even small snacks or water included in the price of the flight ticket."
Pros: "Love the staff"
Cons: "Everything was expensive"
Cons: "I was charged $300 for a carry on because it was determined that my carry on was too large (which it was NOT) . charged $18/ kg."
Pros: "it was a very nice and clean plane."
Cons: "They dont give anything complimentary - not even drinks or water!"
Cons: "All was good"
Airlines flying to Kuala Lumpur have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Kuala Lumpur
Masks required on board, masks provided on flights to Kuala Lumpur
Social distancing seating
Middle seats unavailable to book on flights to Kuala Lumpur
Testing for antibodies, testing for symptoms for flights to Kuala Lumpur
Waiving of change fees. Search flexible flights to Kuala Lumpur