Pros: Convienent, adequate mileage given, good price, and what I expected.
27 Aug 2016
Cons: Only had SUVs available. Not what we reserved b
6 Sep 2016
Pros: Convenient location in airport
Cons: I was not given the car I had been promised. The agent tried to upsell (by $9 per day) to give me a comparable car (full size). Both agents (pick-up and drop-off) told me that they knew it was misleading but that they didn't have any control over what corporate does. The agent asked me if i wanted a GPS. I said "sure," and she had me sign for it, but didn't tell me they were charging me almost $12 per day to use it (literally highway robbery!). They said they would e-mail me my receipt but it has been more than 24 hours and nothing has come.
Cons: I wasn't able to rent the car. The guy at the counter said that a credit card was required, and I only have a debit card. I hate credit cards. What's the point of paying for something twice? Despite the fact that I have over $1000 in my checking account, and about $3500 in savings, I can't use a debit card to rent a car? **** that ****.
11 May 2016
Madison budget car
Pros: Staff was courteous
Cons: I didn't like that they upsold us on a different vehicle. The total cost was $400more total.
16 Jul 2016
Great customer service
Pros: Customer Service at these locations
17 Oct 2016
Had to wait
Pros: The person at the counter was friendly.
Cons: After leaving the rental counter to pick up car, we had to wait about 25 minutes for our car to be prepped. There were no other customers and the staff was moving at a snails pace. We asked three times what was taking so long and were told the car needed to be cleaned, vacuumed and gas up. Why they need so much time and why they would wait until a car was rented to do these things is ridiculous.
Pros: Tom with really helpful. They reimbursed me for my cab fare. The car was ready when I got there. The staff were friendly, professional and fun. I felt like I was dealing with real people and not just a business.
18 Aug 2016
Pros: Great service, very friendly, energetic, professional staff.
Cons: Price was a little high more than usual.
20 Jul 2016
Pros: The car was great.
Cons: Not accepting my debit/credit card without an additional $80 fee. Found that extra charge super suspicious.
25 Aug 2016
No cars available for 9+hrs... 'sorry'
Cons: So, they were 'busy'... no cars available for 9+hrs. Someone else got my business that day.