Cons: There were a number of hidden fees associated with my rental that could have been calculated before I booked the car. These include airport facility fees, taxes and others that are standard for all rental cars out of New Orleans. I do not dispute that these charges exist, rather that they should be included in the initial booking fee quoted online. This reflects poorly upon Hertz but also Kayak, who are deliberately leaving out fees that can be easily calculated based on duration of booking and location. This is a needless lowering of the quote that ends up being paid out after the trip is completed. If the booking site and rental car company would be more upfront about "applicable taxes and fees" it would be more honest. Until then I will be booking elsewhere.
2 Oct 2016
Pros: I like the vehicle.
Cons: Charge 9.99 for a gallon, that is outrages.
10 Oct 2016
Competent friendly people.
Pros: They were familar with the rental process and performed there job in an efficient manner
Cons: Nothing. They did very well.
24 Oct 2016
Cons: I showed the agent the condition of the car and was told there was nothing they could do and walked away.
26 Nov 2016
Cons: No car was available. After waiting we did get a smaller car
28 Nov 2016
Cons: extra driver fee is outrageous.
29 Nov 2016
Pros: This was a super easy drop-off!
20 Dec 2016
Pros: The car was nice and performed as expected. Pickup was good.
Cons: Drop off in New Orleans airport at around 5:30 AM. There were no agents anywhere and signs said to leave the keys in the car. It would be easy for anyone to steal the keys or the car. Hertz should have a secure key drop box for cars returned when no agents are on duty.
4 Jan 2017
they made me paid twice what the Kayak reservation
Pros: The car was nice
Cons: The guy at the counter was rude
The price was not what we were told
Pros: That they at leastdidnt require me to donate my firstborn child...
Cons: Maybe it's because we're danish, but we are used to finding a price om the internet, which is the price that needs to be paid.
What we expirienced was finding a price of prox 350$, going to the airport and was asked to pay 1100$:
After a half an hour of argumenting back and forth we got a bigger car for same amount (1100$).
But even though, asked to pay like roughly 3 times the advertised price is ridicules.
14 Oct 2015
Pros: Not much
Cons: The car had an odor of mildew, the seats were stained and dirty, the dashboard was dusty. Overall, a disgusting experience
19 Oct 2015
Disappointed by being charged more than advertised
Pros: The car was basic and reasonably clean (albeit a bit beat up for a practically new car)
Cons: When I arrived at Dollar, they quoted me a price twice what was reflected on Kayak. Even after declining all of their optional coverage and services, the rate was still 20% more than what I booked it at. The Dollar staff blamed Kayak, but they were not particularly friendly or helpful, making me think the issue is on them. I've never had a similar issue with another company.
2 Dec 2015
Great value, fast and friendly service at airport,
Pros: Friendly service
Fast pick-up and drop off
good airport location
great car - clean and great mpg
Cons: toll road fees are difficult to understand so we had to avoid the one toll bridge in New Orleans.
3 Dec 2015
Shady Desk Staff
Pros: No problems with the car itself.
Cons: When we declined additional insurance, they snuck it in anyways. If we hadn't caught it before we pulled out of the lot, they wouldn't have reversed it. The woman who fixed it for us even said how shady they are and that they try that frequently.
18 Jan 2016
So so rental.
Pros: The rental car agent when I picked up my car was less than helpful, never smiled, spoke monotonously, and was more interested in his cell phone than helping me. The car was a nice car, easy ride, and perfect for New Orleans so you didn't feel out powered by the larger cars on the road. The engine light did come on during my rental.
When I dropped the car off, the employees were far more helpful and knowledgeable and friendly. There was an attempted burglary on the rental car so they knew what paperwork I'd need to fill out and what the process would be like.
I'll probably go with a different company next time, just to know you'll get some friendliness on all ends.
15 Feb 2016
Trick you into purchasing insurance
Cons: We reserved through them online because they we the cheapest. We got there and they tricked us into purchasing an insurance package even though we did not need it, but they made it seem mandatory.
18 Feb 2016
the car was not worth the money
Pros: The car was clean and the personnel I met were courteous.
Cons: for the money, the car was not worth it. It had manual windows and manual mirrors. You could not adjust the steering wheel or the seat properly. For what I paid for the car it should have had more than base equipment.
11 Jul 2016
Watch what your bill?
Pros: Car choice was great
Cons: I was in town for funeral, felt agent took advantage of us. My daughter dropped off car and when I got bill I was charged for things I did not sign up for like road side assistance, I was over charged 100.00. I will to use dollar rental ever again.
29 Aug 2016
Pros: Customer Support reps were excellent in working an upgrade for me.
Pros: Reserved a intermediate car and was given a large suv, did not need a large suv and they got me a Dodge Charger within one hour.
Enterprise went above and beyond to get a car to fit my needs.
23 Feb 2016
Every person was so nice, the car was not
Pros: I liked interacting with the people who worked at the Enterprise location.
Cons: The bumper falling off, the alignment on the car pulled to the right horribly, the check engine light came on causing the car to almost stall on the highway, and the tire pressure light came on and required me to add air to ALL four tires. The car rode and drove horribly. Every time I showed up somewhere, I had to explain that it was not me that caused the damage to the bumper. It became annoying and embarrassing.
7 Apr 2016
Quick and easy renal and return.
Pros: Pleasant and capable staff, good value.
24 Apr 2016
Disappointment is the kayak way.
Cons: We specified airport as location to pick the car up at, and they scheduled us elsewhere, and since I specified location I did not see it has scheduled pickup elsewhere in the city. Sucked! Way to start a vacation off!
1 Oct 2016
Cons: Error in your switch of booking. Wrong location; wrong car. Trip wrecker: cannot rely on your company. Period.
19 Oct 2016
Pros: Received an upgraded car. They were flexible on return time when I called to say I was running late.
Cons: $30 extra in fees and taxes on the quoted price once i returned car.
21 Nov 2016
The drop off was most convenient
Pros: The car was cool, I had the supreme Challenger but had very minimal features.
Cons: The cost
4 Dec 2016
INTERMEDIATE SIZED CARS
21 Dec 2016
Pros: Craig the guy who checked me in when I returned was nice. Paul was nice too.
Cons: Their computers went down and delayed my trip. Then when I was trying to go home it took them a minute to find me a ride home.
30 Dec 2016
Terrible pick up but everything worked out
Pros: Got a free upgrade
Cons: Waited over an hour for a vehicle to become available then, once they finally pulled one around, it had a flat tire. I waited another 15 minutes before they finally gave me a suitable vehicle.
Pros: Car was fine. Staff were very friendly (they don't set the crazy rates).
Cons: The line and service was slow - took 30 minutes with only 6 people in front of us. Had to pay additional daily rate for additional driver who is a spouse (never been charged by any rental company before for that). Paid for insurance which was more than the rental. I'd never rent from Thrifty again no matter what the deal was. It went from a simple $107 charge to almost $400 with all the fees. Not a happy customer. Also it feels like a hundred miles from the terminal in that ghastly heat to get to the car rental, especially with luggage.
27 Oct 2017
Cons: We ordered a full size car yet they delivered a mid size. They did correct the problem almost immediately once we objected.
20 Sep 2016
Pros: Great car
Cons: Waited too long in line when renting the vehicle
26 Sep 2016
Cons: I was told one process online and I thought since u paid for the insurance before I received the car I was covered. But when I arrived they told me I need more coverage and my rental went from 105 to 160. Pretty upset about that
14 Nov 2016
Cons: No help what so ever helping be recover lost items after a car change. Very disappointing.
31 Jan 2017
Dropped the car off and they stuffed charges in wi
Pros: I dropped the car off at 4:30 am. An hour prior to my original departure. Now they charged me a late fee and some additional hours. Will never use them again and I'm a Blue Chip member.
2 Feb 2017
Specialty = Compact?
Cons: Booked a "specialty" vehicle. Picture shown at booking was a small SUV. Was told at counter my only option was compact car. I declined and booked at a competitor.
17 Feb 2017
Car was fine, rental car seat was NOT
Pros: Car was clean, line was short.
Cons: The first car seat we tried to rent was broken and unsafe - the second car seat they had was also in terrible shape and not safe but it was all they had. We should not have been charged and those seats need to be replaced immediately.
23 Feb 2017
Pros: I liked that the rental area was close to the terminal.
Cons: Didn't like that we were quoted one price and were practically forced to take a more expensive vehicle. There was over a 160 dollar price difference. Never again will we use thrifty car rental.
8 Mar 2017
Price too high
Pros: The price was double what I reserved as the agent insisted the compact was too small for my luggages. Then they did not have a mid size car available for rent, therefore, we had to rent a full size car at double the price.
Pros: No wait, friendly service, quick transaction. Perfect.
27 May 2016
Cons: Let's see. I couldn't rent a car because I had a debit car. Something that apparently only happens in Louisiana. It should have been specified earlier so I could plan my trip. Ended up having to buy a very expensive train ticket instead in emergency to be able to get to Memphis on time to catch my flight.
13 Jul 2016
Search results unclear - car reserve. not at airpo
Cons: What ever you do, you need to always make it visually easier to determine if the car is not at an airport. I am guessing a huge percentage of cars rented through your site are at airports. There should be a better differentiation in search results as well as a quick warning upon check out.
Nothing more frustrating than getting to the counter having them tell you it will cost 3x because reservation is somewhere else. I went with a different company.
23 Oct 2016
Very friendly staff -- especially Sherlene.
Pros: Sherlene offered us water and kept her cool despite some tough customers before us in line. She was friendly and easy to work with.
7 Nov 2016
Good car and good service
Pros: brand new car.
24 Feb 2017
Pros: It was very easy to get the car and it was exactly what I needed.
Cons: There was nothing I found unsatisfactory.
8 Mar 2017
Lousy reservation system and customer service by K
Cons: After wasting over an hour at the airport I found out Kayak and it partners made my reservation in the city instead of airport! Customer service was rude and not helpful over the phone. I had to pay double the rate I had reserved to rent directly from Budget. I rated everything as poor not because of Budget, but your on-line system.
27 Mar 2017
Cons: the office closed at 3pm on saturday. my flight was delayed and i arrived at the office at 3:05. very disappointed.
11 May 2017
Another example of why you should never book through Kayak
Pros: Nothing, I liked nothing about the reservation / experience with Kayak.
Cons: I searched for - and booked - the car for pickup at the New Orleans airport, drop off at the downtown location. When I arrived at the airport, the Budget desk said "oops, looks like it's supposed to be picked up downtown" which caused me to have to book an entirely new reservation on the spot, costing me more than DOUBLE the original booking. Thanks for screwing me Kayak!
Cons: bug guts on everything especially side mirrors
5 Oct 2016
Pretty smooth overall
Pros: The car pickup process went relatively smoothly. The car was overall in very good shape and easy to drive.
Cons: The car had multiple scratches and dents on it I had to be sure were accounted for.
5 Jun 2017
Got bad car first
Pros: I got a bad car that was shaking at the speed more than 55 mph. Was able to change it for absolutely new car in another city's airport without any problem and enjoyed the rest of my trip driving new Ford Edge.
Cons: I booked SUV but at the pick up office they told me that they had only mid size cars. I insisted on SUV. They found it, but it was bad. They should have checked it.
5 Aug 2017
Pros: The representatives were friendly.
Cons: They did not have a booster seat for my 6 year old daughter. We called 3 in the area and none if them had one, so we ended up at Wal-Mart and bought a seat ourselves.
7 Oct 2017
Cons: Size of car
22 Dec 2015
Pros: just dropped car off
28 Mar 2017
Pros: Car got good mileage
Cons: When we went to pick up our car in New Orleans they said they ran out of the small SUVs that we had reserved. They only had a car for us. The car had cigarette smoke smell in it.