Pros: When we first got to the office we were told they could not honor the Internet rate we got through kayak. So instead of $106 it was $177. Surprised but ok with it for the monthly rate.
But then it turns out they cannot or will not accept any other insurance plan but their own, mandatory. Not US insurance which is understandable but also not Amex. Ok then, what s the rental rate with insurance? $1270. Yup. Not a typo. The office could not give us any breakdown and gave us all sorts of numbers which we could not make any sense of. We could not get info on what was the car rate, what different insurance plans there were.
It turns out it is the law to have Panama insurance, which is obviously ok, but the rates the rental companies charge are crazy. At the very least there should be such information available when you book online.
We decided to not rent the car in those circumstances and they were not very nice about it but we were not charged.
Cons: Not honoring internet rate.
Not explaining the various rates and insurance fees.
1 Dec 2016
Terrible Experience from Start to Finish
Cons: When I got to the rental car desk, I was surprised to find to out that they refused to accept my existing insurance coverage through my credit card and forced me to sign up for their far more expensive coverage that literally cost 11x the price of the car per day. When I dropped the rental car off, there was literally no one from Thrifty at the lot. Every other rental agency had someone present, but I had to leave the car outside, go talk to an agent inside, check in for my flight, RETURN to the rental desk to finish the check out process, then get back in line for airport security. Awful experience.
26 Aug 2016
Cons: These people are rip off artists. We are experienced travelers and I had confirmed my insurance coverage available to me through my credit card before I left the country. When we arrived to pick up the vehicle they refused to accept the coverage and refused to allow us to rent the vehicle unless we paid their insurance. It was EXTORTION!! I recommend having several reservations lined up so when they pull this B.S. (and they will) you can walk next door. We paid over three times the quoted price.
14 Sep 2016
okay but slow and tedious
Pros: had good stock of cars , but cannot change car type. They will charge you a fortune.
Cons: Very slow service. Prepare 30-40 mins for the return process. They walk out to the parking lot to inspect car and come back to counter after 15 mins. The instruction for the return parking area is difficult to find.
Insurance is not included in price if you book online. This is 3 or 4x the daily rental price. So if rental is $10/day , mandatory insurance is 20 or 30/day.
15 Oct 2016
Cons: Staff was very rude. Lots of hidden fees. They post a very low price on the website and then make you buy 3 kinds of insurance for a very high price. They don't care if you already have insurance and state that it is mandatory. Total ripoff.
29 Oct 2016
Charged more when I expected when rented by Kayak.
Cons: I had to pay the insurance 2x to rent a car in Panamá.
5 Dec 2016
Mislead on price
Pros: Didn't end up renting
Cons: When booking thru kayak they quoted me a price more than 3x lower than avis and once in panama they requested an amount higher than avis saying that in their fine print it says that additional rates for insurance are applied. When booking I expect a full quote that does not require me to read the fine print of my rental contract. This is why I am now more likely to book through avis directly moving forward.
Cons: Customer service in ocean trum location is terrible . The front desk attendant is rude and inefficient.
12 Sep 2016
Did not get what I ordered and the panamapass is o
Pros: I will be complaining directly to Dollar about my experience.
Cons: I ordered a small car - they gave me a Tucson - it was late that evening and I was too tired to fight about it. I get small cars because the required insurance costs less and the gas is less. I was not told about where to park when I returned the car either and the $7/day for the panama pass is outrageous. The tolls equate to less than $10 for the trip to and from the airport. He said we could not use cash and we say lines that allowed cash payment. I will be requesting a credit from Dollar for the upcharge on the insurance and the pass charges. . Our biggest expense when visiting Panama is the car rental.
21 Nov 2016
Cons: The price was not sincere, I paid before my travel, and when I arrived to tha airport to pick up my car, they say that I have tio pay more.
27 Nov 2016
Smoking car and prepaid fiasco
Pros: The clerk at the pick up counter was courteous
Cons: No sympathy from the clerk at the drop off counter. Dismissed my issues of giving me a smoking vehicle and only 3/4 of a tank of gas when I prepaid for a full tank. Said it was my fault for not reporting my problems earlier. No help whatsoever.
5 Dec 2016
Cons: Tried to charge us more than they were suppose to when vehicle was returned
Pros: I liked the convenience of booking in advance at what seemed like an excellent fare. Too bad it was all wrong.
Cons: The insurance that I was sold online did not meet the local requirements. When I arrived I was told that my 4 day rental would go from <$50 to $180. The required insurance was over $110 and and was not mentioned until arrival at the counter. I was also charged $5 for gas eventhough I returned it with more fuel than it had when I picked it up. Charged for an additional driver and was told that it was standard regardless of how many people would be driving. Generally felt scammed.
Pros: The price was amazing at first, $4 per day and $9 for insurance.
Cons: The $9 insurance purchased through kayak was not recognized in Panama by budget and I was forced to buy insurance through Budget as well. The cheapest insurance was $18. It was still a good deal but I felt a little deceived by the price because the obligatory additional insurance was not mentioned as far as I know and the insurance I did by wasn't recognized by budget, so basically a waste of money turning a good deal into an average deal :(