4.0 Okay9 Jan 2021
Pros: The clerk at the desk was unfriendly and acted annoyed with us until he finally finished and sent us on our way. We got to airport and saw the Budget sign. Before we could get to the space, he slapped the counter 4 or 5 times and said “here!” We kind of laughed, embarrassed. He said, “didn’t you read the sign? It’s for Avis AND Budget. Actually, no we didn’t have the chance. I had forgotten my reading glasses and so my daughter (30 years old) was getting ready to check the boxes for me on the screen. We were scolded, again, with him telling me that had to check the boxes myself. I did, and it was a touch screen, but I was scolded for not using the stylus. As My daughter was skimming and reading the contract for me, he told me I didn’t have to read the contract because he would tell me what was in it. That’s not good enough. I wanted to decide for myself if I had questions about the contract. The car was clean and nice. The woman who gave me the keys when I went to get my car was nice. The person I returned the car to was courteous.Cons: The clerk, as stated above, needs a course in courtesy.
3.2 Mediocre15 Oct 2020
Pros: The attendant that helped with drop off was very helpful and nice. We had taken a picture of the mileage but it came out blurry and we couldn’t actually read it. He still helped and had us out quickly to catch our flight.Cons: The attendant was rude and short with us while trying to pick up the car. Once we got the car, it was filthy. There was soda or something spilled all over the front console and the Windows were so filmy it was hard to see out. The electric/automatic sliding doors didn’t work as well.
10.0 Excellent19 Jul 2020
Pros: The gentleman at the pickup counter was very overwhelmed when we arrived, but kept his cool and was a tremendous help! Also, the lot attendants were great! We had to wait a few minutes for them to retrieve a car seat we’d ordered. I could tell they were rushing to get it, and the woman at the booth outside was very friendly and helpful while we waited!Cons: So, the wait at PNS airport was almost 2 hours, not exaggerating at all! When I got to the counter, it was just one man working and I commented on him looking overwhelmed! He said it was a combination of him being the only worker AND people who just don’t return cars back, therefore they’re left scrambling trying to find cars in the same class that people reserved! I’m not sure what could be done about this, but if you’re arriving in Pensacola, just be ready to wait in pickup! Drop off was a breeze!
10.0 Excellent1 Jul 2020
Pros: Very friendly and upgraded us
8.8 Excellent18 Jun 2020
Pros: Good clean smooth running car.Cons: Picking up the car was difficult. The counter wasn't manned, however the Budget employee was in the back office with the door open eating. I had to go behind the counter into the doorway to get her attention. We was slow, soft spoken (I had to ask her repeatedly to say it again) and uninterested. Maybe she was having a bad day. I was told to leave the counter and go to the pick-up point and my car would arrive. I stood there almost 20 minutes. There was no one there. Finally my car came. All in all, not a smooth pick-up of a rental. Happily, drop-off was super smooth and the Budget experience I expected.
10.0 Excellent7 Jun 2020
Pros: Quick efficient and accommodatingCons: Nothing. That what a rental should be.
7.2 Good10 May 2020
Cons: The handling of the car was really badd The front in on the car was really lose it was hard to handle The Ride is uncomfortable to Seattoo low
6.0 Good18 Feb 2020
Pros: The staff was friendlyCons: No one went over the vehicle with us so we could point out dents and the vehicle was very dirty. We had to stop to clean the windshield shortly after picking it up
2.0 Mediocre17 Oct 2019
Cons: Agent at the front desk was extremely rude. I made reservation 3 days prior which she would not recognize. Would not allow me to use my debit card even though the policy states if I flew in and out of pns and showed proof I would be able to use the debit card. She denied me service so I rented a car from hertz instead with no problems.
8.0 Excellent3 Sep 2019
Pros: Car was well maintained.Cons: Drop off at Fort Myers airport - There are no signs until you are at the entrance of each rental company so you are literally confused the entire time. The agent at pick up - added an extra day because I got off my plane 30 min early & said insurance bought there is better than online but +$20/day.