Fast service and clean car. I got the brand that I booked.
Quick & easy. The man who did my drop off inspection (Kevin) was extremely helpful.
Every single employee I encountered was friendly and helpful.
Vehicle interior not clean and cigarette smell from previou s use.
Line was too long, car wasn't ready, price was too high.
Likes: Vehicle worked very well and no mechanical issues. Dislikes: (1) The pick-up - The Midway car rental facility is in a separate location, but a shuttle is provided. The line for Budget looped around the ropes and stretched to the left end of the building. We stood in-line, after air travel and no a/c in the building, for about an hour and a half. The counter had about 3 active teller, meanwhile there were about 8 total stations. This piece didn’t make since because it was a Friday morning (busiest travel day) and other people in-line shared the same sentiments. There were people in line, including myself, actively looking to rent at some of the other rental companies, but couldn’t luck up since it was a Friday. This condition definitely changed my idea of visiting this location, using Budget and/or traveling in on another day of the week. (2) The car. Because of the massive line and wait, there were no more midsize cars avaliable. We were given the option of a pick-up, mini van or electric car. Since I had my parents with me, I went with the mini-van, knowing Chicago has a lot of street parking. The car was not clean. There were still old napkins and dirt on the seats and car. Luckily, we only needed the car for a weekend, otherwise I would have pressure for a reimbursement if I cleaned it.
