Hertz is one of the rental companies "of last resort" for me and I remembered why on this trip. Surprise $25 charge to "upgrade" to a gas-powered vehicle from the "supplier's choice" EV. I have no objection to EVs, but the requirement to charge the vehicle before returning when the rental facility has chargers is a deal breaker when the car has to be returned early in the morning after a drive. The car we got had relatively high mileage for a rental and the Bluetooth functionality barely worked. Staff was... fine. Not exactly friendly but not not helpful.
My car was dirty after sitting around for 15 minutes for them to clean it I had to clean the windows myself poor visibility
Definitely need improvement with "COMMUNICATION"!!!!!
The people working there were rude and then they only had electric vehicles. Which, I'm cool with generally but we were driving to Dallas and the car was only half charged, so we had to stop halfway through and spend an hour charging it. Sucked.
The van was filthy when I picked it up. Like crushed chips, dirt & boogers filthy. I had to whipe it down with clorox just to feel okay with my upcoming 4 hr ride. I would've returned it but they were already closed & I think it also needed gas too when I picked it up. The price was excellent & not beatable by their rivals within city limits.
Was lied to multiple times by multiple employees. Despite making reservation 6 weeks in advance, they may or may not even have the class (pickup truck) in their fleet any longer, but definitely could not get one to the location the reservation was for. They continue to accept reservations for vehicles even after they know they are triple booked and then are forced to cancel reservations, sometimes when the person comes in to pick up (I spent 3 hrs in their lobby watching this happen.) Horribly unethical way to conduct business. But seems Hertz is also in the habit of reporting paid rentals as stolen, so, hey, at least I wasn't arrested! In short, this was my first and last Hertz rental. Learn from my mistakes..... not even once!
