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2 locations in Drew Park
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3.9 Poor
Jul 2021
6.0 Okay
May 2021
Pros:
The car was niceCons:
Nickel and dime everything. The pick up line was more then 50 min long with two kids after a long flight and we had prepaid. I get it’s busy, but it was awful.2.0 Poor
May 2021
Cons:
The Tampa Thrifty rental car line wrapped the entire rental concourse and was 2 hour + wait. They overbook and under staff. We quickly cancelled our reservation with Thrifty and booked quickly with enterprise. Won't go through Thrifty again.4.0 Mediocre
May 2021
Cons:
The wait to retrieve the car was unacceptably long. The car smelled of cigarette smoke. there were hidden costs.6.0 Okay
May 2021
Pros:
The drop off was easy and the car was exactly as advertised.Cons:
I had to wait in line for over an hour to pick up my rental because dollar, thrifty, and hertz were all using only 1 counter with 2 employees to arrange the pickup.2.0 Poor
May 2021
Cons:
The line was 3 hours long so we chose another car rental company (which took 5 minutes) and cancelled this reservation. The person at our counter said that the line is like that every day.One location in Drew Park
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4.0 Mediocre
Mar 2023
2.0 Poor
May 2021
Pros:
This was the worst experience I have ever had with a car rental company. The associated who was to help us, didn't. He not only gave me information that was never shared ahead of time, but then when we pushed back he just said "Do you want the car or not". I have never been treated that way. We left and went to Alamo and received the best experience ever. We even were given a much cheaper price.Cons:
Do not use Dollar. I observed them treating other customers the same way. One associate was even speaking to friends while trying to help another customer. Those customers just walked away. Such poor customer service.6.0 Okay
May 2021
Cons:
Almost a 2 hour wait in line to get the car!!4.0 Mediocre
May 2021
Pros:
Drop off was easy.Cons:
There was one agent working on a Saturday afternoon so the line took 1.5hrs to get to the rental counter. Once we got to the counter, the agent told us where to pick up our car and that someone would meet us there. The area he directed us to for our car was empty, no cars. When we finally tracked down what we thought was a clean car and someone to us it was another 25 minutes. While leaving the garage we realized the car was not clean at all. There was trash on the floor, sand on the inside of the doors and pieces of food all over. The check out person didn’t seem to care. As we left the rental car center and proceeded to get on the highway the car started shaking severely at 45 mph. I called Dollar to let them know about the cleanliness and the shaking. The first agent I spoke to told me to fill out something online about the cleanliness that didn’t exist. She then transferred me to someone else. I waited another hour on hold to explain the shaking issue primarily so I wouldn’t be responsible for the damage. No one ever answered. Everything about this could have been better.4.0 Mediocre
May 2021
Pros:
The car was clean and well maintained. Being offered a choice of vehicles was great.Cons:
We were not informed of Florida Toll road processes. Since we did not set up toll road options when renting we were unable to use FL tolls without added expense. We also were told we could not add a spouse as an additional driver without an added fee. That was very annoying. It was clear the individual who checked us in hated his job and the customers he was helping.6.0 Okay
May 2021
Cons:
We had made a reservation before our trip to rent a car, when we waited at the rental car counter desk for half an hour, there were only two agents on staff while fifty people waited to get served. When our turn was called, we gave the clerk our confirmation information they said they had no record of our car rental information, that we had already paid in advance for the rental, we had to reapply and start from scratch to fill out forms, this took another half hour while others had to wait longer, then there was only one agent because the other agent took a break, by this time we just wanted to get our car and get on with our business. Bottom line, we paid twice for the rental. No excuse for this to happen, we will never use Dollar again. We made this reservation on March 9 2021 and paid $ 117.00. # J 6951858720. Rental record at Tampa was : 919092370, For all of the inconvenience and embarrassment at Tampa airport, we feel we are entitled to a refund for the $117.00, thank you. Rebecca & William DiNuoscio 1714 Edwin Drive Bel Air, Md. 21015 443:640-4056 rjdinuoscio@gmail.com4 locations in Drew Park
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2.0 Poor
Apr 2021
Cons:
Was not informed that car rental was full at the airport and I would have to get an Uber to Hillsborough Enterprise2.0 Poor
Apr 2021
Cons:
The branch was not open when we were scheduled to pick up the car. The branch was closed when we returned the car.2.0 Poor
Mar 2021
Cons:
They didn’t have vehicle even though we had a confirmation and reservation. Very unhappy2.0 Poor
Mar 2021
Pros:
Very friendly staff but after I speak with them to verify availability on cars and do the reservation they don’t have no cars when I arrive lost my time10.0 Wonderful
Mar 2021
Cons:
Clarity of pick-up location. I thought I chose Tampa Airport but I erroneously chose an off-airport location a few miles away. Pleasantly, the counter worker was able to accommodate us during a time of low inventory of cars. The young man in the lot, Chris, was extremely helpful and professional also. We will definitely rent through you and Enterprise in the future: low mileage, clean cars, helpful employees!2.0 Poor
Jan 2021
Cons:
Two of The tires kept loosing air. Enterprise was very unhelpful with the situation. The car was dirty and the gas tank was on empty. I had to fill it up after driving it off the rental lot. Zero stars.2 locations in Drew Park
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2.0 Poor
Jan 2022
2.0 Poor
Dec 2021
4.0 Mediocre
Nov 2021
10.0 Wonderful
Oct 2021
4.0 Mediocre
Apr 2021
Pros:
The staff was friendly.Cons:
The car that was given to us needs attention: very dirty interior, ripped carpet, no windshield wiper fluid, passenger seat belt was very difficult to latch and unlatch (needed assistance from the driver).2.0 Poor
Apr 2021
Pros:
NothingCons:
If I would have been notified BEFORE I paid for a rental in full that a 500$ deposit on a major credit card (not debit) would be required at pick up. Was totally stranded with NO rental and Michigan kids for spring break in Florida ...One location in Drew Park
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8.0 Very Good
Mar 2023
8.0 Very Good
Mar 2023
2.0 Poor
Mar 2023
4.0 Mediocre
Mar 2023
2.0 Poor
Mar 2023
2.0 Poor
Feb 2023
One location in Drew Park
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10.0 Wonderful
Aug 2022
6.0 Okay
May 2021
Pros:
Pick up location was easy to get to, avoided having to go to airport.Cons:
During pick up I specifically asked for the car to be free of smoke smell. Staff assured that they flag cars that smell like smoke in the system and that the car I was getting was good. This was not the case - the car reeked! When I asked for a different car they said none was available in the same class. They only offered to wipe it and spray with Lysol. It was a holiday weekend and impossible to rent another car in short notice so had to deal with smoke smell.10.0 Wonderful
May 2021
Pros:
Pickup way easy.Cons:
Not charging us twice would be a start. Let’s see, there were 8 people in line at drop off and by the time it was our turn, the rental was late. They tried to charge us for the day because of it. Yeah, no. Just an absolute disaster at St. Augustine drop off. The poor kid in there had no idea what he was doing.2.0 Poor
Apr 2021
Pros:
When we got to Tampa to pick up the car the office was closed. I called budget, they told me they close at 2 on Saturday, my pick up time. I asked if they had a car at the airport, they said no. I asked if they were open at the office on Sunday I would pick up the car on Sunday. They said they open at 9 but my car was no longer available , event though I didn't pick it up and they were closed all night. !!!! Called enterprise at the airport they got me a car immediately at the airpot. Will NEVER use you for anything. You don't even know my car wasn't picked up and I even got emails from you telling me my contract was cancelled. NEVER AGAIN!!!!!!Cons:
Stay open or not accept the pickup time if you're closed DUH !2.0 Poor
Apr 2021
Pros:
The car functioned to get me from point a to b. That is the only positive.Cons:
Horrible customer service. Significant overcharge. Car was dirty even in pandemic - the one tine you’d expect it to be clean and pristine. Suv was awful quality for the price2.0 Poor
Apr 2021
Pros:
Nothing. The experience (or lack thereof) was a total disaster.Cons:
Everything. Not one thing about the experience went according to plan. I had to cancel the reservation. Priceline stinks.2 locations in Drew Park
One location in Drew Park
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2.0 Poor
Mar 2023
2.0 Poor
Mar 2023
6.0 Okay
Mar 2023
2.0 Poor
Feb 2023
2.0 Poor
Feb 2023
10.0 Wonderful
Jan 2023
2 locations in Drew Park
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8.0 Very Good
Jun 2021
Pros:
Friendly staff, very clean carCons:
Hidden expenses when you book are ridiculous. Was originally to pay 500 when I booked online. Card was charged over 1000 when I picked up.10.0 Wonderful
Apr 2021
Pros:
Friendly serviceCons:
Car had slight maintenance issues2.0 Poor
Apr 2021
Pros:
Nothing, no customer service AT ALL!!!!!!!! It was wrong location pick up instead at the Tampa airport, the airport AVIS rep offer me the same car for the DOUBLE PRICE!!!! When I went to the pick up location, spend $40.00 on Uber, who is going to compensate my inconvenience?, the location was closed. When I called the next day, the service rep told me that car was not available and hang up the phone. Will NEVER use your service in the future and posted the same response on all the social media. Your service is horrible and the worth it could be.Cons:
Provide the customer service and about customers.2.0 Poor
Apr 2021
Pros:
The location called one hour before the car was to be picked up an canceled the reservation. Left a voicemail. No attempt to find at another location, give a voucher for another trip. I called back a couple times and eventually gave up and decided to enjoy my vacation. Ride shares were scarce and it was extremely inconvenient. First night we didn’t have food. Very stressful experience.Cons:
Having a car and fulfilling the order.2.0 Poor
Apr 2020
Pros:
The price was great for the 1st few days.Cons:
Would have been nice to know up front that it costs an extra $10 to extend your rental agreement...would have been nice to know upfront it costs an extra $10 to change drop off location. It would have been critical to know my rental price would jump from $17 per day to $50 per day because I had to extend my rental agreement due to my car not being repaired yet. I am extremely dissatisfied.8.4 Very Good
Mar 2019
Pros:
The suburbanCons:
They could have had my car I reserved instead they didn’t had to find one at another Avis then argue to get the same price I originally reserved at. Terrible company no customer serviceOne location in Drew Park
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2.0 Poor
Mar 2023
4.0 Mediocre
Mar 2023
2.0 Poor
Mar 2023
2.0 Poor
Mar 2023
2.0 Poor
Mar 2023
2.0 Poor
Feb 2023
One location in Drew Park
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Reviews
2.0 Poor
Mar 2023
2.0 Poor
Mar 2023
2 locations in Drew Park
2 locations in Drew Park
Locations in Drew Park (Tampa)
4220 West Cayuga St.
+1 813 893 2381
Tampa International Airport - 4220 west Cayuga st Tampa Fl
+1 855 616 6011
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One location in Drew Park
Locations in Drew Park (Tampa)
5405 Airport Service Rd., Tampa, Florida
+1 800 777 5500
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Locations in Drew Park (Tampa)
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Locations in Drew Park (Tampa)
4100 George J Bean Pkwy
+1 813 872 7111
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One location in Drew Park
Locations in Drew Park (Tampa)
Tampa Airport International TPA
+1 800 777 5500
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One location in Drew Park
Locations in Drew Park (Tampa)
4100 George J Bean Pkwy
+1 813 444 8188
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One location in Drew Park
Locations in Drew Park (Tampa)
P.O. Box 22287
+1 407 967 0855
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Locations in Drew Park (Tampa)
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Locations in Drew Park (Tampa)
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One location in Drew Park
Locations in Drew Park (Tampa)
4220 W Cayuga St
+1 813 820 4141
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One location in Drew Park
Locations in Drew Park (Tampa)
4220 West Cayuga Street
+1 813 820 4141
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One location in Drew Park
Locations in Drew Park (Tampa)
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One location in Drew Park
Locations in Drew Park (Tampa)
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Locations in Drew Park (Tampa)
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