Overview

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng, Kuala Lumpur 50450, Malaysia
+60 321 470 888

S$ 76+

Overall guest ratings

7.6/10 Good
based on 1,701 reviews

Review highlights

  • 9.3
  • 7.4
  • 4.9
  • 4.7

Good to know

  • Friendly service

Nearby

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    About

    Novotel Kuala Lumpur City Centre is located in the Golden Triangle of Kuala Lumpur between Petronas Twin Towers and Bukit Bintang Shopping District. Major shopping malls Suria KLCC and Pavilion KL are easily accessible by foot using pedestrian sky bridge, including monorail and LRT train station that connect to the main transport hub, KL Sentral. Ideal for business travelers, the hotel provides free parking facilities upon reservation, air-conditioned rooms with high-speed WiFi access.

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    AMENITIES

    • Parking
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Non-smoking rooms available
    • Child pool
    • Airport shuttle
    • Steam room
    • Terrace/Patio
    • Gift shop
    • Laundry facilities
    • Cable or satellite TV
    • Pets not allowed
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.6 Good
    based on 1,701 reviews
    • 9.3 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      9.2 "92% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% thought it was easy to get to the train station."
    • 7.4 "Good service."
      9.0 "90% found the staff to be very friendly."
      7.2 "72% thought the service was very professional."
      10.0 "100% said the concierge service was amazing."
    • 7.3 "Good breakfast."
    • 5.1 "Internet is average."
    • 4.9 "Pool is below average."
    • 4.7 "Bad amenities."
      4.3 "57% thought the building wasn't nice."
      0.4 "96% thought the facilities needed updating."
      0.5 "95% complained about the elevator."
    • 3.5 "Not very clean."
      2.6 "74% said rooms were dirty."
      0.9 "91% said the bathroom was dirty."
    • 3.3 "Not very comfortable."
      2.8 "72% didn't like the uncomfortable beds."
      1.4 "Air conditioning was criticized by 86%."
      2.4 "76% thought it was too noisy."
    • 3.0 "Awful rooms."
      1.9 "81% complained about the bathroom."
      0.7 "93% thought they were poorly maintained."
      2.6 "74% said rooms were dirty."
      2.8 "72% didn't like the uncomfortable beds."
      0.8 "For 92%, the rooms looked old."
      1.4 "Air conditioning was criticized by 86%."
      0.9 "91% said the bathroom was dirty."
      1.1 "89% found problems with the furniture."
      1.1 "89% thought the tv was sub-standard."
      3.6 "64% had problems with the shower."
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    Overall rating

    7.5 Good
    based on 578 reviews
    • 9.4 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      9.2 "92% liked the proximity to sightseeing."
    • 7.5 "Good breakfast."
    • 7.3 "Good service."
    • 5.2 "Internet is average."
    • 4.8 "Pool is below average."
    • 4.2 "Bad amenities."
      3.8 "62% thought the building wasn't nice."
    • 3.3 "Not very clean."
      2.5 "75% said rooms were dirty."
      1.3 "87% said the bathroom was dirty."
    • 3.0 "Quite uncomfortable."
      2.9 "71% didn't like the uncomfortable beds."
      1.1 "Air conditioning was criticized by 89%."
      2.1 "79% thought it was too noisy."
    • 2.7 "Awful rooms."
      1.8 "82% complained about the bathroom."
      2.5 "75% said rooms were dirty."
      2.9 "71% didn't like the uncomfortable beds."
      0.5 "95% thought they were poorly maintained."
      1.1 "Air conditioning was criticized by 89%."
      0.7 "For 93%, the rooms looked old."
      1.3 "87% said the bathroom was dirty."
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    Overall rating

    7.7 Good
    based on 425 reviews
    • 9.4 "Terrific location."
      9.8 "98% liked the proximity to shopping."
    • 7.6 "Good service."
      8.9 "89% found the staff to be very friendly."
    • 7.0 "Good breakfast."
    • 5.5 "Internet is average."
    • 5.1 "Pool is mediocre."
    • 5.0 "Average amenities."
    • 3.8 "Not very clean."
      2.6 "74% said rooms were dirty."
    • 3.6 "Not very comfortable."
      3.1 "69% didn't like the uncomfortable beds."
    • 3.2 "Awful rooms."
      1.9 "81% complained about the bathroom."
      3.1 "69% didn't like the uncomfortable beds."
      2.6 "74% said rooms were dirty."
      0.6 "94% thought they were poorly maintained."
    • 2.7 "Horrible vibe."
      0.8 "92% criticized the unstylish hotel."
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    Overall rating

    7.0 Good
    based on 272 reviews
    • 9.5 "Terrific location."
      9.9 "99% liked the proximity to shopping."
    • 7.4 "Good service."
      9.1 "91% found the staff to be very friendly."
    • 7.0 "Good breakfast."
    • 6.5 "Food is average."
    • 4.3 "Bad amenities."
      3.9 "61% thought the building wasn't nice."
    • 3.4 "Not very comfortable."
      3.1 "69% didn't like the uncomfortable beds."
    • 2.9 "Awful rooms."
      2.0 "80% complained about the bathroom."
      3.1 "69% didn't like the uncomfortable beds."
      1.1 "For 89%, the rooms looked old."
    • 2.6 "Horrible vibe."
      1.3 "87% criticized the unstylish hotel."
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    Overall rating

    7.2 Good
    based on 425 reviews
    • 9.7 "Terrific location."
      9.9 "99% liked the proximity to shopping."
    • 7.3 "Good breakfast."
    • 7.0 "Good service."
      6.0 "60% said the reception staff was ok."
      7.0 "70% thought the service was very professional."
    • 4.7 "Internet is poor."
      4.2 "58% said the wifi quality was bad."
    • 4.6 "Bad amenities."
      4.2 "58% thought the building wasn't nice."
    • 3.2 "Generally quite dirty."
      2.5 "75% said rooms were dirty."
    • 3.2 "Quite uncomfortable."
      2.8 "72% didn't like the uncomfortable beds."
      2.6 "74% thought it was too noisy."
    • 2.7 "Awful rooms."
      2.8 "72% didn't like the uncomfortable beds."
      1.7 "83% complained about the bathroom."
      2.5 "75% said rooms were dirty."
      0.9 "For 91%, the rooms looked old."
      0.5 "95% thought they were poorly maintained."
      1.2 "88% found problems with the furniture."
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    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Business Hotel
    Guests recommend this hotel for business travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Friendly service"
    data provided by TrustYou

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