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Value for money
Distance to city centre
|Medellín Jose Maria Cordova Intl|
Distance to airport
|"Great restaurants and very safe."||(in 7 reviews)|
|"Excellent customer service and very clean!"||(in 19 reviews)|
|"very friendly staff at breakfast."||(in 76 reviews)|
|"I booked the hotel through booking."||(in 20 reviews)|
|"It was a bit dated."||(in 4 reviews)|
|"No courtesy water bottles in the rooms."||(in 5 reviews)|
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Lobby bar. Mr Jaimie expert service. Very attentive and profession. Every evening when we returned we sat and had coffee and cookies. He made us feel at home. Even in pjs we went down to have coffee we him. Mr. Juan Pablo our bell hop was also excellent very observant and wiling to help. The rooms curtains or drapes were run down. Too much day light to sleep. He actually came to room and taped drapes shut. Thank mr. Juan Pablo. Teo members of staff that were very friendly and always willing to help. Front desk were younger employees felt like they were just learning the ropes.
Toiletries and no hand wash towels for bathing. Also you had to ask for hair conditioner or shampoo wasn’t just daily replaced. Towels did not feel soft to touch or or skin. Definitely needed some fabric softeners or new towels. Mattress a little too did for my liking. Other than that we tried to make it home.
Service was excelent, every person that works there always had an smile in their faces and were more than happy to help You with anything you needed.
Breakfast was included every morning which was very convenient. Staff were very friendly and room was perfect. Hotel is close walking distance to malls and restaurants if you feel like leaving the hotel for lunch or dinner. Overall great hotel and would definitely stay there again.
Mediocre 5 star hotel
I really liked the services and the attention of a doormen(Fernando restrepo) who made my stayed more pleaceant . He understood customer service better than the front desk manager or staff
The internet (wifi )only worked in the bathroom so after 3 calles to the front desk and after nobody came to help I had to moved my office to the bathroom and I worked all night sitting on the toilet because it was the only place the wifi worked(afemter speaking to the front desk manager ,36 hrs later they brought a modem to the room and the wifi connection finally worked ) . Both rooms I experienced had smelly courtains ,the toilet on the first room leaked all night and created a large pool in the bathroom .the bath tub was not draining properly in both rooms that I slept during my stayed . The second room I was moved in to ,was directly in front of a major construction project on (la loma de los parra)and the air powered jack hammers began operating at 7:59 am so I never had a chance to fully rest .it was not a great experience and I won't be back to that hotel .
Chose an other 5* Poblado hotel when you visit Med
Lobby was pretty and grand
Towels felt like sandpaper on my skin - and I'm a grown man with rough skin not a dainty lady or child. "Hot" water was lukewarm at best ... A nice hot shower would've been nice at this price. Hotel staff doesn't speak any English Location is away from restaurants or nightlife (though cans are cheap). Better service and nicer properties in the 5* range are Hotel Diez Hoye Charlee
The San Fernando Plaza Hotel offers luxurious accommodation with a heated outdoor pool, spa and fitness center in Medellin, in the financial and commercial district of El Poblado. Besides a bar and a restaurant.Rooms at San Fernando Plaza are spacious and include a seating area, high-speed Wi Fi and satellite TV. Some have a large terrace overlooking the city.
based on 1,588 reviews
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Most popular landmarks
- Parque Lleras 0.6 km
- Santa Fe Mall 0.9 km
- Museo El Castillo 1.6 km
- Museo de Arte Moderno de Medellín 2.2 km
- Pueblito Paisa 3.7 km
- Plaza Mayor Medellín Convenciones y Exposiciones 4.2 km