Viaggio Medellín Grand Select

Awesome location. Nice views from the rooms.

Everything was good

Overall, this hotel was great...just reserve their top suite...we were in 714, corner unit. That room was quiet, the views were beautiful. The staff are all amazing, especially the restaurant. We love Colombia! We would definitely stay at Viaggio again, but definitely upgrade.

During the checking process, I was asked to pay upfront for my whole 13 days stay. First time ever has that happened to us. I did not read that on their website page. Anyhow, we had originally booked the Loft Suite, which looks amazing in the pictures. However, upon reaching the room, we were so disappointed. The faucet handle was broken, there's a half brick wall separating kitchen from room...hideous. I always inspect the beds in hotels, that is one reason I always stay at hotels with white linens. Any dirts or stains, hairs are quickly visible. Immediately, we called front desks and they sent someone to investigate. The employee acknowledged and took pictures of what we had discovered. They then offered us another room, and unfortunately bed sheets had hairs but we decided to just clean up ourselves, since it was after midnight and we were exhausted from long travel. The room was apparently an upgrade perhaps the Grand Suite Loft. It was definitely more comfortable and felt cleaner. The following evening, we were treated to complimentary dessert for the trouble the night before. They were very accommodating. One of their receptionist employees, Daniel spoke English and was very helpful.

The cleaner and the breakfast

Nothing