Overview

The Swanston Hotel Melbourne Grand Mercure

195 Swanston Street, Melbourne, VIC 3000, Australia
+61 396 634 711

S$ 143+

Overall guest ratings

8.1/10 Excellent
based on 2,488 reviews

Review highlights

  • 9.6
  • 9.2
  • 6.6
  • 5.1

Good to know

  • Friendly service
  • Great shopping

Nearby

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    About

    Melbourne's most centrally located accommodation, The Swanston Hotel, Grand Mercure is surrounded by the most popular shopping and business precincts, theatres, galleries, bars and restaurants. Located close to Bourke Street Mall and Federation Square and offering 200 modern, spacious rooms, The Swanston Hotel, Grand Mercure features superior service, along with a well equipped gym, indoor swimming pool and valet parking, plus three unique dining options including 24 hour room service.

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    AMENITIES

    • Parking
    • Fitness centre
    • Facilities for disabled guests
    • ATM on-site
    • Car hire
    • Wi-Fi
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Business centre
    • Laundry facilities
    • Coffee shop
    • Babysitting/child care services (surcharge)
    • Internet (surcharge)
    • Pets not allowed
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    Reviews

    Guest reviews

    Overall rating

    8.1 Excellent
    based on 2,488 reviews
    • 9.6 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      9.9 "99% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      8.9 "Easily accessible by car, said 89%."
      10.0 "100% thought it was easy to get to the train station."
    • 9.2 "World class service."
      9.7 "97% found the staff to be very friendly."
      8.3 "83% said the reception staff was great."
      8.6 "86% thought the service was very professional."
      9.8 "98% said the concierge service was amazing."
      8.3 "83% were happy with the room service."
      9.1 "91% were impressed by the valet service."
      9.1 "91% said the recreation staff was great."
      8.6 "86% found the restaurant service to be one of the best."
      7.5 "75% said the booking process went smoothly."
    • 6.6 "Breakfast is mediocre."
      6.5 "Breakfast prices were ok, according to 65%."
    • 6.2 "Internet is average."
    • 5.4 "Rooms are ok."
      6.0 "Only 60% said rooms were clean enough."
      6.4 "Beds were acceptable for 64%."
      6.9 "69% said the view was so-so."
      5.5 "55% thought the bathroom was big enough."
    • 5.1 "Average amenities."
      5.0 "50% said the elevator was ok."
    • 4.6 "Pool is below average."
      3.3 "Dirty pool, said 67%."
    • 2.1 "Horrible vibe."
      0.9 "91% criticized the unstylish hotel."
      2.0 "80% didn't like the unstylish hotel."
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    Overall rating

    8.2 Excellent
    based on 895 reviews
    • 9.6 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Near to public transport, according to 100%."
      10.0 "City centre within easy reach, said 100%."
    • 9.2 "World class service."
      9.7 "97% found the staff to be very friendly."
      8.4 "84% said the reception staff was great."
      8.0 "80% thought the service was very professional."
    • 6.8 "Breakfast is mediocre."
      5.9 "Breakfast prices were ok, according to 59%."
    • 6.1 "Internet is average."
    • 5.1 "Average comfort."
      5.9 "Beds were acceptable for 59%."
    • 4.8 "Rooms are not good."
      2.1 "79% complained about the bathroom."
      0.9 "For 91%, the rooms looked old."
      0.4 "96% thought they were poorly maintained."
      1.8 "82% said the bathroom was dirty."
      1.3 "87% found problems with the furniture."
      1.6 "84% had problems with the shower."
      2.0 "Air conditioning was criticized by 80%."
      4.6 "54% criticized the small bathroom."
    • 4.6 "Bad amenities."
      4.5 "55% thought the building wasn't nice."
    • 1.9 "Horrible vibe."
      0.9 "91% criticized the unstylish hotel."
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    Overall rating

    8.3 Excellent
    based on 1,219 reviews
    • 9.6 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      9.9 "99% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      10.0 "City centre within easy reach, said 100%."
    • 9.1 "World class service."
      9.6 "96% found the staff to be very friendly."
      7.9 "79% said the reception staff was great."
      8.7 "87% thought the service was very professional."
      8.6 "86% were happy with the room service."
      9.0 "90% were impressed by the valet service."
    • 6.4 "Breakfast is mediocre."
      6.6 "Breakfast prices were ok, according to 66%."
    • 6.4 "Internet is average."
    • 5.4 "Rooms are ok."
      6.7 "Beds were acceptable for 67%."
      5.6 "Only 56% said rooms were clean enough."
      6.7 "67% said the view was so-so."
    • 5.0 "Average cleanliness."
      5.6 "Only 56% said rooms were clean enough."
    • 4.7 "Pool is below average."
    • 2.0 "Horrible vibe."
      0.9 "91% criticized the unstylish hotel."
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    Overall rating

    7.3 Good
    based on 49 reviews
    • 9.5 "Terrific location."
    • 9.1 "World class service."
      9.8 "98% found the staff to be very friendly."
    • 6.0 "Average cleanliness."
      6.3 "Only 63% said rooms were clean enough."
    • 5.8 "Average comfort."
    • 5.2 "Rooms are ok."
      6.3 "Only 63% said rooms were clean enough."

    Overall rating

    8.1 Excellent
    based on 323 reviews
    • 9.6 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Near to public transport, according to 100%."
    • 9.4 "World class service."
      9.7 "97% found the staff to be very friendly."
      8.6 "86% said the reception staff was great."
      8.6 "86% thought the service was very professional."
    • 6.6 "Food is average."
    • 6.2 "Breakfast is mediocre."
    • 5.5 "Rooms are ok."
      5.8 "Only 58% said rooms were clean enough."
      6.7 "Beds were acceptable for 67%."
    • 5.2 "Average cleanliness."
      5.8 "Only 58% said rooms were clean enough."
    • 5.0 "Average amenities."
      4.8 "52% thought the building wasn't nice."
    • 2.1 "Horrible vibe."
      1.0 "90% criticized the unstylish hotel."
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    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Friendly service"
    "Great shopping"
    data provided by TrustYou

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