Good to know
|Distance to city centre||0.9 km|
|Nearest airport||Mérida Rejon|
|Distance to airport||5.2 km|
|"great location, continental breakfast"||(in 36 reviews)|
|"Close to the main plaza."||(in 17 reviews)|
|"Very close to the city centre."||(in 18 reviews)|
|"Room is very dirty."||(in 4 reviews)|
|"Bad smell in the corridor."||(in 6 reviews)|
|"Room is very dirty."||(in 23 reviews)|
Time of year
Show reviews that mention
|ado bus station||in 16 reviews|
|bad smell||in 13 reviews|
|blocks away||in 13 reviews|
|good staff||in 63 reviews|
|great location||in 127 reviews|
|great value||in 30 reviews|
|heart of the city||in 18 reviews|
|main plaza||in 22 reviews|
|merida||in 7 reviews|
|mexico||in 7 reviews|
|pool swimming||in 16 reviews|
|poor breakfast||in 84 reviews|
|room had no window||in 83 reviews|
|rooms are very small||in 8 reviews|
|water pressure||in 88 reviews|
|weak coffee||in 20 reviews|
|white bread||in 18 reviews|
|wifi only worked||in 19 reviews|
No water for 24 hrs
This hotel was terrible! It is a budget-oriented type of accommodation so I expected only the basics to be fulfilled but the state of disrepair, malfunctioning management and poor service I have been subjected to as a guest exceeded my imagination. I had to change my room three times because the locks don't work, woken up in the middle of the night by terrifying noise of a water boiler just behind my room, most basic facilities such as lighting and curtains were broken, the staff was trying to solve the problems but the entire house is run inefficiently and with little care for the guests.
The location is very central, the workers friendly and the rooms very clean & with air conditioning. The building is very nice and well preserved.
The breakfast was not good. No fruit, no yoghurt, no cheese. It could be much better. The swimming pool was not clean nor big enough to swim, more like a lake.
Location is good
The overall facilities where really dirty. The first day we got a really dirty room, including a big dead cockroach next to the bed, about 10 dead mosquitoes on our bed, another 10 on the headboard and a full wall covered with bugs. They gave us another room which was fine, but with broken air conditioning (they fixed it). The place claims to offer breakfast, but it was only white bread and cereals with coffee, which is not working all the time. The patio for breakfast is packed with bees, making it impossible to have a coffee, so we ended up going out for coffee in Centro de Merida every morning. We booked the hotel because of the pool, but we came to see a dirty fountain full of leaves all the time. Of course no one uses it.
It was clean, friendly, and in a good location
The seating was poor and uncomfortable in the dinning area. It was very limited anywhere else with broken chairs and a lack of them. There was a nice small roof top but no place to sit and mostly ignored. Breakfast was basic and very slow to be put out. Even the dishes were scarce and you often had to wait for a glass, cup, or bowel to be washed. Rooms are spartan with no furniture not even a chair and the water system is ify with only cold water in the sink. The beds were comfortable and clean.
With a stay at Hotel Santiago Trinidad, you'll be centrally located in Mérida, just a 5-minute walk from Plaza Grande and 11 minutes by foot from Paseo de Montejo. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Self parking (subject to charges) is available onsite.
based on 1,709 reviews
Policies vary by room type and provider.
FAQs when booking at Hotel Santiago
Where is Hotel Santiago located?
Hotel Santiago is located at Calle 62 No 464, 0.9 km from the centre of Mérida. Teatro Peón Contreras is the closest landmark to Hotel Santiago.
When is check-in time and check-out time at Hotel Santiago?
Check-in time is 13:00 and check-out time is 12:00 at Hotel Santiago.
Does Hotel Santiago offer free Wi-Fi?
Yes, Hotel Santiago offers free Wi-Fi.
Does Hotel Santiago offer free parking?
No, Hotel Santiago does not offer free parking.
Does Hotel Santiago offer free airport shuttle service?
No, Hotel Santiago does not offer free airport shuttle service.
How far is Hotel Santiago from the airport?
Hotel Santiago is 5.2 km from Mérida Rejon. Hotel Santiago is 157.4 km from Campeche Intl.
Can you bring pets to Hotel Santiago?
No, pets are not allowed at Hotel Santiago.
Does Hotel Santiago have a pool?
Yes, Hotel Santiago has a pool on-site.
Reviews about Hotel Santiago
Most popular landmarks
- Teatro Peón Contreras 200 m
- Parque Hidalgo 280 m
- Palacio de Gobierno 358 m
- Merida Inglés Library 0.4 km
- Plaza Grande 0.4 km
- Catedral de Mérida 0.4 km
|Mérida Rejon||5.2 km|
|Campeche Intl||157.4 km|